Do you know that text message reminders for business are actually a “thing”? Historically there’s been some discomfort when considering using text messages to communicate in a business environment. Let’s unpack the stigma around text message reminders for business and why it’s a good thing.
Let’s start here
How much time do you spend on your smartphone each day between text messages, emails, phone calls, catching up on events of the day, social media, maps, and everything else our magical smartphones offer? There are settings that enable this to be tracked each week…. what does yours look like? A little shy to share your answer? We get it.
According to a recent report, the average American spends 5.4 hours each day on their phone. If that isn’t enough, the study shows that people check their phone on average 58 times each day, with half of those times being during the work hours. Your customers spend roughly one-third of their day on their smartphones (assuming 8 hours of sleep each night).
Reach your customers where they are
Just about any industry can (and should) use text as a communication medium with customers. Let’s be clear here, text is not the only communication medium that should be used…it is another option available TO use and happens to be more effective.
Research shows that SMS open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.
The bottom line is that text message reminders for business put your messages at people’s fingertips, just a couple of swipes away with them interacting with you.
Benefits of text message reminders for business
Reduce no-shows
The most common reason for missed appointments is the client simply forgetting. It’s happened to the best of us. Aside from the inconvenience for you, these represent several lost opportunities; there is the client who didn’t show, the client who could have taken their place, and the client who could have been a returning client. It’s a cycle.
They are appreciated
By sending a gentle reminder as a text, it allows clients to respond at their convenience. This also helps reduce appointment no-shows.
Improve customer satisfaction
Time is extremely valuable. With the technological landscape is it today, people prefer to receive a text rather than answer a call or retrieve a voicemail. Text message reminders for business are more convenient, less intrusive, and allows them to respond immediately, or later when they can, no matter where they are.
Productivity
Text message reminders for business are simple to send. The amount of time to send a text message is practically nothing. This allows staff to focus on other aspects of their job rather than making phone calls or sending emails.
We see a variety of industries using text message reminders for business. From law firms, gyms, healthcare providers, Fortune 500’s, to social service agencies, there is a wide application between industries for texting. There is a place for your business.
Text messaging has become such a valuable tool for businesses. It helps break through the clutter and communicate the most direct and effective way with customers.
Business text messaging from TextBetter
TextBetter offers a plug-n-play service designed for and used in businesses of all sizes and industries. There are no systems to learn, and no interruptions to complicate workflows. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive, and manage text conversations directly from your email inbox – without having to download (or change) a thing.
Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.
- Pick Your Plan. Whether you’re a team of 5 or a company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable, and designed to give you everything you need and a little more.
- Send Us Your User Information. Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account.
- Verify Your Number. Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
- Start Texting. Once you get an email confirming that set-up is complete, you’re ready to start texting!
Ready to experience this yourself? Contact us today!
TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at www.textbetter.com.
