Company
Shared Inbox for Two-Way Business Texting
One number, one inbox, one team—manage two-way business texting from a shared SMS inbox that keeps your entire team aligned under one business number.
Key Benefits
Why collaborative communication matters
Visibility
Every team member sees the full conversation history, so handoffs are seamless and no one ever starts from scratch.
Continuity
Messages stay with your business, not on employee phones. When staff leave or switch roles, customer conversations remain accessible.
Oversight
Monitor all messaging activity from one place to track performance, ensure compliance, and maintain consistent service standards.
Scalability
Route and manage growing text volume without added complexity. Add team members and handle more conversations effortlessly.
Capabilities
Seamless business text messaging
Multiple employees can view, reply to, and manage conversations from one central inbox.
True team collaboration
No more siloed conversations or dropped threads. Every team member has access to the full conversation history, so handoffs are seamless and context is never lost. When one rep starts a conversation and another continues it, everyone stays on the same page.
Consistent customer experience
Customers always receive messages from the same business number, no matter which team member is responding. This builds trust and eliminates confusion, creating a professional experience that reinforces your brand. Your customers never need to save multiple numbers or wonder who they’re talking to.
Improved response times
Shared visibility ensures messages never sit unread or unclaimed—teams can jump in instantly. Whether someone is out sick, on break, or handling another customer, your team can cover for each other without missing a beat.
Works anywhere
Accessible from desktop and mobile, so your team can respond from anywhere without using personal devices. Respond from your desk, between meetings, or while traveling—all while keeping customer messages secure and separate from personal phones. Your team stays connected and productive from anywhere.
True team collaboration
No more siloed conversations or dropped threads. Every team member has access to the full conversation history, so handoffs are seamless and context is never lost. When one rep starts a conversation and another continues it, everyone stays on the same page.
Consistent customer experience
Customers always receive messages from the same business number, no matter which team member is responding. This builds trust and eliminates confusion, creating a professional experience that reinforces your brand. Your customers never need to save multiple numbers or wonder who they’re talking to.
Improved response times
Shared visibility ensures messages never sit unread or unclaimed—teams can jump in instantly. Whether someone is out sick, on break, or handling another customer, your team can cover for each other without missing a beat.
Works anywhere
Accessible from desktop and mobile, so your team can respond from anywhere without using personal devices. Respond from your desk, between meetings, or while traveling—all while keeping customer messages secure and separate from personal phones. Your team stays connected and productive from anywhere.
Roles
How teams use the shared inbox
Customer support
Handle inbound questions, resolve issues, and maintain service continuity across shifts.
Sales teams
Respond to leads faster, follow up on conversations, and close deals without losing context.
Developers
Give development teams control over routing, payload handling, and integration patterns.
Compliance and leadership
Monitor conversations, audit message history, and maintain regulatory oversight.
Testimonials
See what our clients have to say
Features
What you can do with shared SMS inboxes
Intuitive
Designed so team members can begin texting instantly, without complex setup or onboarding required.
Compliance
Opt-out status is clearly displayed and messages to opted-out contacts are automatically blocked.
Integrations
Automatically pulls contacts and logs all activity in HubSpot and Pipedrive.
Notifications
Get message alerts directly in Microsoft Teams or Slack.
Mobile access
Full-featured iOS and Android apps keep your team connected anywhere.
How It Works
How shared inbox fits into your set up
Your shared SMS inbox works with the business numbers and interfaces you already use.
• Text-enable existing landline or VoIP numbers
• Use toll-free numbers for nationwide reach
• Add virtual numbers for local presence
• Access conversations from web, mobile, or email
Shared collaboration stays consistent regardless of the number type or interface you choose.
What is a shared SMS inbox for teams, and how does it work?
A shared SMS inbox gives your team a unified inbox where all text conversations live together in one place. It works as shared inbox software so everyone can see and reply in real time, keeping message threads organized and removing the hassle of switching between different messaging apps.
Can multiple employees use the same number at the same time?
Yes. Multiple team members can send and receive SMS messages at the same time from a single business phone number, all working inside the same inbox without getting in each other’s way.
How do we handle incoming customer texts?
All inbound messages come straight into the shared inbox, where they can be claimed, answered, and tracked so nothing gets missed.
Do we need to use personal phones or personal numbers?
No. Everything runs through the platform, so there is no need to invite team members to use their own devices or personal numbers. Your team works entirely from the shared inbox using your business number.
Does it work on mobile phones too?
Yes. The mobile app is available on iPhone and Android and gives you full access to all SMS conversations, so your team can reply from anywhere.
Can the Shared Inbox integrate with our CRM?
Yes. It connects with HubSpot and Pipedrive to automatically pull in contacts and log activity, giving your team a complete view of every customer interaction.
Can we get notifications in other tools like Teams or Slack?
Absolutely. You can push alerts into your collaboration tools so incoming messages get seen and handled quickly, even outside normal business hours.
Can we text short codes like five digit numbers?
Yes. You can send to and receive from short codes for things like verification codes, appointment reminders, and opt-in programs.
Can we send a text broadcast or message multiple people at once?
Yes. Messages sent to multiple recipients are delivered individually, and replies return as one-to-one conversations inside the shared SMS inbox.
How many users can share a single number?
There’s no limit. You can add as many users as you need so your entire team can work from the same business phone number and manage text messages at scale.
Landline texting solutions built for business