Text Messaging Service for Social Service Agencies

Anytime an agency deals with the public at large, text appears to be the communication medium of choice. Case workers struggle with giving out their personal cell number and find transferring of messages from their cell phones to case files time consuming and difficult. A good Business Text messaging service easily integrates the two protecting both the agency and the case workers by archiving all text communications.

We recommend text enabling the agency worker’s landline telephone numbers. It’s really that simple!  Today, people just aren’t responding to emails and voicemails like they used to.

The challenge with this is that your client’s unresponsiveness is likely preventing you, or significantly impeding you from being able to do your job and doing it well. How are your clients communicating today? The same way they do with their friends and family…by text message. The integration of a text messaging service has become critical for effective and efficient communication today in the social services field to reach your clients

Here are 5 reasons why using a text messaging service is necessary in social services.

Text Messaging Service for Social Service Agencies

1.Everyone has a cell phone

Current data from the Pew Research Center shows that 96% of Americans own a cell phone. Of that, 81% of the American population owns a smartphone. A very small percentage of your client base does not own a cell phone and that group is rapidly declining.

2.Text is used by everyone

Referencing the most recent Pew Research Center report on mobile technology, it indicates that the usage of mobile is not limited to a certain age or gender. 

Text messaging is used by everyone

Having a mobile device allows individuals to send and receive text messages as an additional form of communication to voice calls. The newest, best and most expensive smartphone isn’t needed with text messaging. Your clients don’t have to own a smartphone or the install specific apps or programs to function properly. Text messaging universally works on most all mobile devices, regardless of the age of the phone.

3.Text messages are effective

97% of all text messages are read and responded to within 15 minutes. It’s very likely that you’ll send a text message to a client about their case and will have a response within a few minutes, if not seconds. Unlike voicemails or emails that may be missed or ignored, a text messaging service offers the convenience and familiarity that people are used to. They are easy to respond to and can be done virtually any time or anywhere, not disrupting what is being done.

4.Text messages are not filtered

What happens when you receive a phone call from a number you do not know on your cell phone? Chances are, you let it go to voicemail with the understanding that if it’s important enough, they’ll leave a message. The same with your clients. They’ll send you to voicemail and maybe return your call when it’s convenient for them to do so. This is also the same when it comes to email. The priority isn’t there to read/respond to those your clients are unfamiliar with IF your email makes it into their inbox and isn’t filtered out.

A text message service allows your text to be sent and seen immediately. Texts are more personal and typically are acknowledged and responded to quickly. 

5. Text messages are fast and efficient

The brevity of a text message being received typically prompts the same in return. The nature of using text messages to communicate means that there isn’t any need for pleasantries about the weather or other potential issues. This means that you’ll be able to handle your cases and clients in a more effective manner, allowing you to spend time in areas that need further attention. A text messaging service is both beneficial to you and your clients as they will appreciate that they are being communicated with in a preferred and efficient way.

Below are just a few examples of what can be communicated with clients using a text messaging service:

  • Reminders for appointments
  • Scheduling appointments
  • Items that may need to be submitted for their case/case reviews
  • Time sensitive documents that need attention
  • Items to look out for that were mailed
  • Pictures can easily be taken and transmitted for archive

A text messaging service is the key to effortless, seamless and efficient communication which is the key to success for both for you and for your clients.

How does a text messaging service work?

TextBetter uses your email account to transmit text messages to and from your existing landline phone number by simply pairing the two together. You’ll send, receive, and manage text conversations directly from your business email, which can also include pictures. Pretty simple, right? There is no software to purchase or change how you do business. Your clients can use the same number they have always used to reach you by voice or by text.

Because your email is already backed up and archived, all text messages are automatically included as well. This permanent record of text messages protect the agency and the workers.

Have questions regarding the TextBetter text messaging service? We’d love to answer your questions. Call or text us today at 800-322-1112.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.


2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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