Company
Text Messaging Compliance Oversight for Teams
TextBetter gives compliance, legal, and risk leaders centralized oversight of every business text message, with the monitoring, audit trails, and governance controls required to manage risk confidently across departments.
The Problem
You cannot govern what you cannot see.
Business texting often spreads faster than policy can keep up. Sales, marketing, and service teams adopt it to move quickly, and without centralized oversight, compliance is left trying to monitor conversations, consent, and retention standards after the fact, instead of guiding them from the start.
Limited visibility
When employees use personal phones or disconnected tools, compliance has no reliable way to see message content, confirm consent status, or track communication history.
Inconsistent consent
Different opt-in language and workflows across departments make it difficult to demonstrate consent consistently under TCPA, CTIA, and 10DLC requirements.
Audit exposure
Text messages that live outside controlled systems are harder to retrieve, search, and produce during audits, investigations, or legal discovery.
The Solution
SMS compliance software built for governance at scale
TextBetter centralizes business texting into a structured and auditable environment so compliance teams can define policy, monitor usage, and respond to regulatory requests with confidence.
Centralized oversight & text message archiving solution
Bring all business texting into one controlled system of record that supports policy enforcement and audit readiness. Compliance teams gain reliable access to message history without chasing down individual mobile devices.
- Capture message content, metadata, and consent history automatically
- Apply existing email retention and legal hold policies through Email to Text
- Search, review, and export conversations quickly during audits
Standardized consent governance
Create consistent and defensible consent practices across every department that uses text messaging. With centralized documentation, proving compliance becomes straightforward instead of stressful.
- Review and approve opt-in language before campaigns launch
- Centralize opt-in and opt-out records across teams
- Automatically honor and document STOP and unsubscribe activity
Ongoing monitoring & risk management
Shift from reactive cleanup to proactive oversight. As texting volume grows, compliance maintains visibility without adding manual review.
- Monitor usage trends and department-level activity
- Identify policy exceptions and potential misuse early
- Maintain role-based access and business-owned numbers
TextBetter Difference
Governance ready from day one
Secure infrastructure you can defend
Hosted on Microsoft Azure with encryption at rest and in transit, PCI compliance, role-based access controls, and multi-factor authentication to support enterprise security standards.
Email integrated archiving
Email to Text routes SMS through your existing email system, so your current SMS archiving, retention, supervision, and legal hold policies automatically apply.
Hands-on 10DLC & regulatory support
Our team works directly with compliance and legal stakeholders to review use cases, consent workflows, and registration requirements before issues arise.
Use Cases
How compliance, legal, and risk teams govern business texting
TextBetter gives compliance teams oversight into the exact tools departments use every day, making governance practical instead of theoretical.
Shared inboxes
Centralize business texting in a monitored environment where conversations are visible, searchable, and no longer tied to individual devices. Compliance gains transparency into communication activity across departments without relying on screenshots or manual audits.
Send texts by email
Send messages through your existing email system so archiving, retention, supervision, and legal hold policies apply automatically. Email becomes the system of record for SMS without adding a separate storage environment.
SMS compliance
Standardize opt-in, opt-out, and consent tracking across the organization to support TCPA, CTIA, and 10DLC requirements. Maintain documented proof of consent and enforce unsubscribe rules consistently across users and numbers.
SMS automation
Ensure automated messaging workflows follow approved templates and consent standards. Compliance teams can review automation rules and reduce the risk of unauthorized or non-compliant outreach at scale.
Group messaging
Maintain oversight of high-volume or department-level messaging while preserving consent documentation and opt-out enforcement. Monitor usage trends and reduce the risk of over-messaging.
Text blasts
Govern bulk messaging from business-owned numbers with centralized approval and documented audit logs. Protect deliverability while maintaining full visibility into outbound communication.
SMS integrations
Sync texting with CRM, ticketing, and internal systems so compliance has a complete, connected record of customer communications. Eliminate shadow tools and reduce fragmented oversight.
Are you PCI compliant?
Yes. TextBetter maintains PCI compliance and follows a formal information security program that includes ongoing risk assessments, service provider verification, and documented controls aligned with PCI DSS requirements.
How do you control and restrict user access?
TextBetter enforces unique user IDs, role-based access controls, MFA, password complexity standards, and formal provisioning and deprovisioning procedures managed by designated administrators.
Is data encrypted at rest and in transit?
All systems are hosted in Microsoft Azure, and customer data is encrypted at rest and during transmission across public networks in accordance with our encryption policy.
How do you handle electronic record retention and data destruction?
TextBetter follows documented retention and destruction policies with automated retention schedules and secure deletion processes enforced at the database level.
What happens when an employee leaves or changes roles?
Access is immediately revoked upon role change or termination, credentials are rotated as required, and all employee text messages remain owned and controlled by the organization.
How does this support record retention and legal discovery?
With Email-to-Text, SMS is routed through your existing email environment, making the email system your system of record. Existing text message archiving, data retention, supervision, and legal hold policies automatically apply to text communications without requiring a separate platform.
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