Company
Text Messaging for Nonprofits & Charities
Reach donors and volunteers quickly with communication that drives engagement, improves turnout, and keeps your team aligned behind every campaign and event.
Our Nonprofit Clients
The Problem
Supporters don’t see emails. Your mission can’t wait.
Email newsletters and announcements frequently go unread, causing missed RSVPs, lower event turnout, and inconsistent volunteer engagement. Staff and coordinators spend hours chasing confirmations and sending updates, while important event information gets lost across fragmented communication channels. Meanwhile, donor and volunteer communication becomes scattered when multiple team members use personal devices.
Problem 1
Supporters don’t respond to email
Problem 2
Volunteer coordination requires repeated outreach
Problem 3
Event information gets lost
Problem 4
No consistency across team members
Features
Nonprofit SMS that works for lean teams
TextBetter’s Email to Text solution gives nonprofits secure, organized messaging without new software to learn. Messages route through your existing email environment, so your team can coordinate volunteers, engage donors, and manage events using the tools they already use every day.
Every text becomes an email record
TextBetter allows organizations to retain and reference text conversations so they can be added to donor CRM systems, volunteer management tools, or program files. This supports internal documentation requirements and helps maintain continuity across campaigns and teams.
Shared visibility across staff and volunteers
The Shared Inbox feature allows multiple authorized team members such as development officers, volunteer coordinators, and program staff to access and respond from the same business number. Role-based access controls ensure the right staff see the right conversations and prevent fragmented messaging.
Reach the right supporters efficiently
Send announcements, event updates, volunteer recruitment, or donation campaigns to large groups at once. Create segmented contact lists to target specific volunteer groups, donor tiers, or program participants with personalized messaging that drives higher engagement.
Respect supporter preferences automatically
TextBetter includes built-in controls that help nonprofits document and honor STOP/UNSUBSCRIBE requests, ensuring the organization stays aligned with supporter communication preferences. Opt-outs are enforced across all authorized users, helping prevent accidental or conflicting outreach.
The Numbers
The numbers behind nonprofit text messaging
* Data from Pew Research Center, M+R Benchmarks Study, and Nonprofit Source.
97%
Of Americans use text messaging at least weekly, making SMS one of the most universal communication channels. *
37%
Of donors say mobile messaging increases their likelihood of engaging with a nonprofit’s content. *
57%
Of volunteers prefer mobile-based communication over email or phone. *
Applications
How nonprofits text with TextBetter
From volunteer coordination to donor engagement, texting for nonprofits makes it simple to communicate faster while reducing administrative workload.
Event announcement & updates
Share upcoming event details, program updates, newsletter links, and fundraising campaigns through text to ensure messages are seen quickly.
Volunteer coordination
Send shift reminders, schedule changes, and calls for extra help to volunteer groups who respond faster to texts than emails.
Donor engagement
Send individual thank-you texts, campaign updates, or personalized stewardship messages to build stronger relationships with supporters.
Photo & document collection
Supporters can easily text photos of waivers, IDs, consent forms, or applications, allowing staff to quickly capture and store important records.
Registration & sign-up links
Text direct links to volunteer sign-up forms, event RSVPs, or donation pages to dramatically increase completion rates.
Automated FAQ responses
Supporters text keywords like “VOLUNTEER,” “DONATE,” or “HOURS” to receive automated replies with the right information or forms.
Testimonials
See what our clients have to say
Use Cases
Texting built for modern nonprofit teams
TextBetter supports structured, organized texting across nonprofit organizations while ensuring every supporter interaction is visible, coordinated, and easy to manage across staff and volunteers.
Shared inboxes
Multiple team members can access and respond from the same business number, keeping donor, volunteer, and event communication centralized. No more fragmented messages across personal devices or individual inboxes. Everyone sees the same conversation thread.
Send texts by email
Send and receive supporter text messages directly through your existing email system. Staff can communicate using the tools they already rely on while keeping conversations easy to reference, forward, and save to CRM or program records.
SMS compliance
Built-in opt-out handling and SMS message tracking help nonprofits respect supporter communication preferences. STOP requests are automatically enforced across your organization to prevent conflicting outreach.
SMS automation
Schedule event reminders, volunteer confirmations, fundraising updates, and follow-ups in advance to reduce repetitive outreach and ensure consistent communication across campaigns.
Group messaging
Quickly reach defined supporter groups such as volunteers, donor tiers, event attendees, or program participants while keeping replies organized and individualized for proper follow-up.
Text blasts
Send high-volume announcements such as event reminders, urgent updates, weather cancellations, or campaign launches in seconds. Every response is captured in its own private, trackable conversation thread.
SMS integrations
Integrate texting into your donor CRM, volunteer management system, event platform, or internal workflows so communication fits seamlessly into the systems your nonprofit already uses.
Is texting appropriate for donors, volunteers, or program participants?
Yes. Texting is personal, fast, and widely preferred for quick updates. Whether you want to send thank you messages, coordinate volunteers, or engage supporters around upcoming initiatives, texting helps you instantly reach donors and program participants while keeping communication professional and organized.
How do you handle STOP/UNSUBSCRIBE and communication preferences?
Nonprofits must respect supporter SMS opt-in and opt-outs. TextBetter includes tools to help organizations document and honor STOP/UNSUBSCRIBE requests across all users. Opt-outs are recognized consistently even when multiple staff members share communication responsibilities.
How do we keep communication consistent across staff, volunteers, and departments?
TextBetter’s Shared Inbox allows authorized team members to view and respond from the same business phone number using role-based access controls. This prevents fragmented messaging, avoids duplicated outreach, and ensures your team can send text messages in a coordinated way across departments.
Can we text large groups, segmented lists, or recurring volunteers?
Yes. TextBetter supports mass texting and variable-data messages for announcements, volunteer recruitment, campaign updates, and fundraising events. Organizations can also create segmented contact lists to target specific volunteer groups, donor tiers, or program participants.
Can we send PDFs or event materials through text?
Yes. TextBetter supports sending PDFs, images, flyers, forms, and other MMS content. Nonprofits commonly use it for event materials, volunteer instructions, and text fundraising campaigns that include direct links to donation or registration pages.
Is it easy to collect waivers, RSVPs, or confirmations from supporters?
Yes. Supporters can text back photos of signed waivers, ID images, permission forms, or other required documents. You can also use automated reminders and pledge reminders to increase response rates and boost event attendance without creating more manual follow-up for staff.
Does texting really reduce phone calls and manual follow-up?
Yes. Volunteers respond faster to shift reminders, donors reply more quickly to updates, and program participants confirm appointments sooner. This leads to fewer inbound calls and greatly reduces repetitive administrative outreach.
What about cost? We have a limited budget.
TextBetter’s texting service for nonprofits replaces manual calls, slow email threads, individual staff texting from personal phones, and operational inefficiencies. Nonprofits often find the time savings, improved turnout, increased donor engagement, and reduced administrative workload create meaningful operational ROI.
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