Everything and I mean everything, moves at the speed of the consumer, and consumers move fast. Think about it for a minute. Standing in lines at Starbucks is a thing of the past. We order and pay on the app, walk into the store, and voila, our chai tea latte, magically appears on a counter … Continued
The number one rule in business when it comes to customer service is that the customer is always right. The landscape of communicating with your customers has changed in the last few years. Most of your customers are tech savvy and want to interact with your company in quick, small exchanges. Customers do not want … Continued
They say a picture is worth a thousand words, but how easy do you make it for your customers to share photos with your business? If email is your only avenue for photo sharing, it’s probably time to evaluate a texting service for business. Business text messaging is quick, easy and more importantly, preferred by … Continued
Businesses of all sizes and in all industries, are using business texting services as a way to communicate with employees and customers. Text messages are a quick, easy way to ask a question, relay a short message or to provide more information without a voice call and without sending an email message which can be … Continued
If you are reading this, chances are that your company is using a toll free or 800 number. Businesses use a toll-free number instead of a local phone number for a variety of reasons. Common benefits include: Gives company a national presence. Makes it easy and free for customers to call the company. Number can … Continued
Using text messages to confirm appointments is not a new idea. However, until now landline texting for business has not been possible using your existing business phone number. Customers, patients and other consumers appreciate it when they get a reminder and have an opportunity to confirm the appointment. It not only ensures they haven’t forgotten, … Continued
Why is business texting important? Times are changing. How businesses communicate with customers has certainly changed over the years as well. At one point in time almost every business communication was hand written or spoken face to face. That has evolved to talking over the phone and email. The new channel that has entered into … Continued
In the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came … Continued
Landline texting solutions built for business
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