Use Business Texting for the Best Customer Experience

The number one rule in business when it comes to customer service is that the customer is always right.

The landscape of communicating with your customers has changed in the last few years. Most of your customers are tech savvy and want to interact with your company in quick, small exchanges. Customers do not want to have to call a customer service 800 # and wait to speak with someone to handle their question or to solve their issue. And many large corporations are taking notice.

Ritz-Carlton Hotels has a personal concierge sending texts to make sure you have everything you need for your stay. Gone are the days where you must call down to the front desk. Customers just send a quick text.

Maui Jim sends their customers a text message to let them know when an item has been received for repair and the cost estimate for doing the repair. Then Maui Jim repair technicians let the customer know when their sunglasses are being shipped back.

If the large corporations are helping change the face of the customer experience game by offering the option for customers to utilize business texting, why aren’t you?

The fact of the matter is many of your customers may already be trying to text you via your business landline. This could be bad news if you’re missing out on customer opportunities and perhaps even alienating potential customers or clients because you don’t have the capability to receive those messages yet. If your customers are texting and you aren’t offering this yet, you may have broken rule number one of customer service! Don’t fall behind the communication trends of today.

Providing this convenience to your customers can make you the company of choice and help you reach your target audience. And the best part is, you don’t even need to memorize an additional business phone number. You can enable your business landline to receive messages from your customers with business texting.

Businesses of all size, mom & pop shops to large enterprises, can benefit from utilizing business texting to communicate with their customers. Get a leg up on your competitors by offering customers a simple and easy way to connect with you. With just one phone number your customer can reach you via TEXT or traditional phone call.

Business Texting

How It Works

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number.

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. If it sounds simple, it’s because it truly is that easy!

The same goes for sending picture messages if you want that option. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business.

TextBetter’s cloud-based service easily integrates into your existing business model.

Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. We are happy to work with you to ensure your business needs are met.

Give your customers the feeling of getting that VIP treatment, let them know you value them and understand their needs by text enabling your business line with TextBetter Business Texting. A texting service for business can be greatly advantageous for both you and your customers. The best part is, it seamlessly integrates into your normal business operations and is fast and easy to set up. Change your customer’s experience with your business by offering them the communication style they want!

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112. Are you ready to fully experience all aspects of your landline outside of traditional phone calls? You can do so today by text-enabling the number.

Other Articles You Might Find Interesting:

Using a Texting Service for Business Benefits MMS Messaging with Customers
Texting Services for Business Could Be The Boost Your Company Needs

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
Schedule a call with sales | click here