Earlier this week, my youngest son asked me what kind of laptop I had when I was in elementary school. After a good laugh, I gave him a brief history lesson about encyclopedias, dial-up, and showed him a picture of our family computer when I was growing up. He commented on how computers have changed over time and that he was glad that he didn’t have to live in the times I lived in (seriously?!?). Most notably, he commented about how he could do “everything” on his computer. He had some solid points.
It’s true, technology has evolved and has provided the opportunity to do things much differently. Sales used to be only made by going door to door. Now consumers make purchases in one click (literally). The evolution of technology has been a game-changer for businesses and the various ways they can interact with their customers. So many choices!!
One of those ways to interact is through text messages. Business leaders are hesitant to let their teams’ text for various reasons; not having insight into the content, texts are not connected or archived to their CRM. The communication stays with the team member on their phone if they leave the company—all very valid reasons.
To hesitant business leaders, I say this: What if I told you that you could send texts from your computer and the communication between the team member and the customer would be archived, fully visible, and could connect with CRM’s, and it’s all sent from email? Would it help if you knew that it would improve the responsiveness with customers?
Let’s address a few common hesitations that business leaders have with business text messaging.
Send texts from your computer, and communication will be visible and archived.
A texting solution for businesses allows companies to store conversations with their customers, add notes, or transfer a discussion to another employee. Companies can choose to integrate with their CRM’s to synchronize conversations and capture essential customer information. Since communication is being sent by email, there is a full record of the exchanges.
How it is done
The TextBetter patented solution works with existing contact information by pairing your landline number with your email address. Our technology will send text messages to and from the email address associated with each phone number.
Any wireless device can send a text to your landline number. When a text is received, we instantly convert the text message into an email and deliver it right to your inbox. Your email reply will arrive as a text from your existing landline number.
Enable your landline number and start texting in 4 easy steps:
- Pick Your Plan – Whether you’re a team of 5 or a company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable, and designed to give you everything you need and a little more.
- Send Us Your User Information – Send us an email with the name, email address, and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account.
- Verify Your Number – Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications, or new software to install.
- Start Texting – Once you get an email confirming that the set-up is complete, you’re ready to start texting!
There is no software or hardware to install. Our service is 100% cloud based.
Send texts from your computer and improve customer responsiveness.
Customer engagement is a tough nut to crack. However, communicating with customers the way they prefer is powerful and has a massive influence on customer responsiveness. Research shows that it takes 90 seconds to respond to a text and 90 minutes to respond to an email. What’s more, Gartner reports that SMS open and response rates as high as 98% and 45%, respectively — in contrast to corresponding figures of 20% and 6% for email.
Texting is second nature because it’s built into customers’ everyday life. Reaching out to your customers and contacts via text should be just as intuitive to you as it is to them.
How it is done
Reaching and communicating with customers has never been easier. To send texts from your computer is simple.
- Open a new email using the email account paired with your landline telephone number.
- In the “To” field add the recipients 11-digit mobile phone number followed by @textbetter.com.
It looks like this:  + [area code] + [mobile number] @textbetter.com
All text responses will flow directly into your email inbox, allowing you to manage, search, and track communication easily.
Send texts from your computer and positively impact the customer experience.
Customer experience is everything these days. Communicate with your customers the way they prefer; provide text messaging as another communication medium. Text messaging’s very nature makes it much easier to connect faster to help build and nurture client relationships; this is why there is a place for text messaging in all sizes of business and industries.
There so many advantages of using text messaging in business; customers share with us that by implementing a business texting solution, they’ve seen their customer responsiveness significantly increase.
TextBetter makes it easy to send texts from your computer. Our simple and affordable solution works with any kind of landline, toll-free, or VoIP number – guaranteed.
Want to send texts from your computer right now? Get in touch with our team. We only need a few minutes to get everything set up.
TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models without having to download or install new software. Businesses of all sizes are served through three distinct product offerings: TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at www.textbetter.com.