Resource Library
F.A.Q.
Frequently Asked Questions
User Set Up
What is a TextBetter User?
Will it work with my business email?
What if a user does not have a unique landline number?
Contact us to learn more about virtual numbers.
Will TextBetter work with my existing landline number?
Contact us to learn more about virtual numbers.
Technical Details
How does it work?
Our patent pending technology uses an Email to SMS Gateway – and unique pairing process – to convert your emails into text messages. Which means, when you send an email to a recipient’s mobile phone, your message is delivered as a text message and your landline number is shown as the sender.
In fact, our SMS Gateway works both ways (by also converting text messages into emails).
So, when someone replies (or sends a text to your landline number), their message will arrive as an email in your inbox. To text back, simply reply!
What happens when someone sends a text to my landline?
When someone sends a text to your landline number, TextBetter converts their SMS into an email and delivers it right to your inbox. We’ll automatically include “Text Message From” in the subject line, so you can easily tell the difference between an email and a text.
Use our phonebook feature to automatically display your senders name.
Can I access my text messages online?
Yes. By using an email account to send, receive and manage texts, TextBetter eliminates the need for additional applications or software.
TextBetter users can send, receive, manage text conversations on any platform that has access to their email. This includes online portals, as well as desktop applications.
It also works on as many devices (PCs, phones, tablets, etc.) as you’d like, at no additional cost.
What about toll-free or VoIP numbers?
Yes. TextBetter will allow you to send text with email with any 11-digit telephone number, including toll-free & VoIP numbers. And unlike our competitors, we’ll never take ownership or port your numbers.
Plans
What is the difference between Team and Business?
Business includes 8 users and can support up to 1,000 users at a time. – But you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for new hires or temporary employees/contractors.
In addition, Business & Enterprise plans have access to several product enhancements. These enhancements are customizable and therefore, can be easily managed internally, by a designated company administer.
What are the benefits of having a company administer?
• User preferences are consistent
• Individual communications are cohesive
• Compliance requirements are monitored and reinforced
What is the difference between Business and Enterprise?
Enterprise includes everything in our Business plan, plus personalized APIs, tailored features (specific to your organization/needs) and custom branding for a more personalized user experience.
Can I add new user licenses to my existing plan?
Prices per user vary depending on your plan:
• Team includes 2 users. A subscriber can add additional users at any time, at a discounted rate of $15 per user per month (maximum of 5 users per subscription*).
• Business includes 8 users. A subscriber can add additional users at any time, at a discounted rate of $10 per user per month (maximum of 1,000 users per subscription).
*There are no fees associated with account upgrades – so your growing team can easily transition to a Business Plan, if needed.
Pricing
Do you have any volume discounts?
Yes! Please contact us for more information.
Can I upgrade my plan?
Yes. Upgrading plans is easy and can be done at any time, without any hidden fess or penalties. Just contact our support team – as always, user-set up is free!
Use our phonebook feature to automatically display your senders name.
F.A.Q.
User Guide
Everything you need to know for new, existing & potential customers
F.A.Q.
User-Specific Instructions
'How To' by Topic
How do I send a text from my email account?
• Open a new email using the email account paired with your landline telephone number. In the “To” field add the recipients 11-digit mobile phone number followed by @TextBetter.com: [1]+[area code]+[mobile number]@TextBetter.com.
• Skip the subject line. It will not be included in your message.
• Type your message and send. Remember, only the first 306 characters will be sent
What about my signature block?
We got it covered. Our technology automatically recognizes and removes your signature block, along with common salutations such as “Regards,” or “All the best,”
How to create SMS Alerts (audible ring for incoming texts)
Outlook users can create an alert (audible ring) any time their landline number receives an incoming text – just like your mobile phone.
Click here to read or download these instructions.
How does the company opt-out list work?
To view or manually add numbers to your company-wide opt out-out list, contact your account administrator.
To remove a number from this list, please contact our Support Team.
How do I sync my text conversations with CRM?
• Simply create a TextBetter Email Address for each of your contacts in CRM using their 11-digit mobile number followed by “@TextBetter.com”. You can automate this process by running a back-end job that appends “@TextBetter.com” with your contact’s mobile number.
• One done, you’ll have a unique ID that can be used to associate contact records in CRM with the text conversations that are stored in your email.
What CRMS works with TextBetter?
TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.
How to text multiple recipients
You can send a single text to up to 10 recipients at a time – simply separate each number in the “To” field with a semicolon; just like you would email. Your message will be sent to each recipient individually, creating a 1:1 conversation (between you and the recipient) that is private.
Texting More than 10 Recipients
This functionality is only available to Business & Enterprise subscribers via the following features:
(1) Our SMS Marketing Wizard allows you send personalized texts to multiple recipients at once, like appointment reminders & thank you notes.
(2) Distribution lists allow you send a single text to designated group of recipients – great for special announcements or internal notifications, like an office closing or storm warning
How do I create automated responses?
Please include content and desired schedule (with time zone) for each message. As a reminder, your auto-response cannot exceed 130 characters.
How do update my phone book?
Updating your phonebook is easy. It can be done at any time, using any of the following methods:
• Directly from your iPhone or Desktop email: after you receive a text from an unknown sender, click on the “add to phonebook” link – located in the bottom of the email.
• From your account page (mass upload or manual entry): click on the “Phonebook” button located on the top menu bar of your account page. Here, you can add/edit contacts manually or upload a large spreadsheet.
What are key words and how do they work?
Keywords enable you to create custom, automated responses based on designated key words. – So rather than scheduling a text, responses can be triggered by any number of keyword(s).
To activate keywords, send an email to your account administrator. Please include content and desired keyword trigger for each message.
How to send & receive picture messages?
To Send Text To Email: If you subscribe to MMS, simply upload the image as an attachment to your email and press send! Your email will arrive as a text with your image embedded in the text.
To Receive: If you subscribe to MMS, any pictures sent to you over text will appear as an email attachment. It’s that simple!