Resource Library

A user is any member of your organization with a unique email address & landline number. Each member should have their own user license. TextBetter users can manage text conversations on any device (PCs, phones, tablets, etc.) with access to their email. It works on as many devices as you’d like, at no additional cost.

TextBetter allows you to send text to email with any email client, so you never have to worry about compatibility. Our subscribers use email clients ranging from Outlook & MS Exchange to Gmail, Yahoo!, Thunderbird and more.

We can provide you with enough dedicated telephone numbers to get your entire organization texting in a day. Our support team will work with you to ensure everything down to the area-code fits your needs.

Contact us to learn more about virtual numbers.

Yes. TextBetter will work with any 11-digit telephone number, including toll-free & VoIP numbers. And unlike our competitors, we’ll never take ownership or port your numbers.
Contact us to learn more about virtual numbers.

Team includes 2 users and can support up to 5 users at a time. Because it is our most basic plan, texting features are limited and, typically, cannot be tailored to meet the needs of a larger organization.

Business includes 8 users and can support up to 1,000 users at a time. – But you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for new hires or temporary employees/contractors.

In addition, Business & Enterprise plans have access to several product enhancements. These enhancements are customizable and therefore, can be easily managed internally, by a designated company administer.
What are the benefits of having a company administer?
• User preferences are consistent
• Individual communications are cohesive
• Compliance requirements are monitored and reinforced

Enterprise is designed for large organizations that require premium customization or support. There are no limits on the number of user licenses per subscription, and volume discounts are automatically built into your pricing plan (please contact us for custom pricing).

Enterprise includes everything in our Business plan, plus personalized APIs, tailored features (specific to your organization/needs) and custom branding for a more personalized user experience.

Adding new users is easy and set-up is free! Simply contact our Support Team with each user’s information. It takes less than a day to get started.

Prices per user vary depending on your plan:

• Team includes 2 users. A subscriber can add additional users at any time, at a discounted rate of $15 per user per month (maximum of 5 users per subscription*).
• Business includes 8 users. A subscriber can add additional users at any time, at a discounted rate of $10 per user per month (maximum of 1,000 users per subscription).

*There are no fees associated with account upgrades – so your growing team can easily transition to a Business Plan, if needed.

Sending a text from your email is easy with TextBetter.

• Open a new email using the email account paired with your landline telephone number. In the “To” field add the recipients 11-digit mobile phone number followed by @TextBetter.com: [1]+[area code]+[mobile number]@TextBetter.com.
• Skip the subject line. It will not be included in your message.
• Type your message and send. Remember, only the first 306 characters will be sent

What about my signature block?
We got it covered. Our technology automatically recognizes and removes your signature block, along with common salutations such as “Regards,” or “All the best,”

If a recipient no longer wants to receive text messages, they can automatically add themselves to an out-out list by texting back STOP, REMOVE or UNSUBSCRIBE. Doing so will block anyone at your organization (using TextBetter) from sending a text to that number.

To view or manually add numbers to your company-wide opt out-out list, contact your account administrator.

To remove a number from this list, please contact our Support Team.

Because text conversations are converted into emails and then stored in your inbox, syncing with CRM is easy. In fact, it uses the exact same process as email sync.

• Simply create a TextBetter Email Address for each of your contacts in CRM using their 11-digit mobile number followed by “@TextBetter.com”. You can automate this process by running a back-end job that appends “@TextBetter.com” with your contact’s mobile number.
• One done, you’ll have a unique ID that can be used to associate contact records in CRM with the text conversations that are stored in your email.

What CRMS works with TextBetter?
TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.

Texting Up to 10 Recipients
You can send a single text to up to 10 recipients at a time – simply separate each number in the “To” field with a semicolon; just like you would email. Your message will be sent to each recipient individually, creating a 1:1 conversation (between you and the recipient) that is private.

Texting More than 10 Recipients
This functionality is only available to Business & Enterprise subscribers via the following features:

(1) Our SMS Marketing Wizard allows you send personalized texts to multiple recipients at once, like appointment reminders & thank you notes.

(2) Distribution lists allow you send a single text to designated group of recipients – great for special announcements or internal notifications, like an office closing or storm warning