9 online texting service for business guidelines to live by

We believe online texting service for business is the future of communication. Businesses need to have guidelines in place to help employees understand the standards to follow and what is expected. Using NVM, BRB, LOL, TTYL, OMG, IDK, and OMH doesn’t always work in communicating with customers and prospects. So, what exactly are the best guidelines to follow? What is and isn’t ok? 

9 online texting service for business guidelines to live by

  1. Be brief
  2. Watch your tone
  3. Know when to pick up the phone
  4. Be respectful of time
  5. Watch abbreviations
  6. Don’t use all caps
  7. Triple check spelling and grammar
  8. Respond promptly
  9. Don’t send bad news over text

Be brief

online texting service for business

The nature of text messages is that they are short. Using an online texting service for business to send texts is no exception. Send an email or pick up the phone and make a call to have a discussion if the information that is being sent is longer than a few sentences. 

Longer texts typically require longer responses. Writing a long response can be time-consuming and irritating for your customers. Important information could also be lost in the interaction if either participant chooses to exclude something for the sake of time.

Watch your tone

It’s best to write in complete sentences to prevent sounding abrupt. It is important to ALWAYS read your message out loud to make sure it doesn’t come across too harsh and that it makes sense.

Know when to pick up the phone

Not every conversation is appropriate for text. Anything complex that might require further explanation should be handled with an email or a phone call. 

Be respectful of time

This one’s simple – limit texting to work hours. Sending a text after-hours signals urgency, so wait until the next business day to relay your message. You wouldn’t call a client with a great idea right before you climbed into bed for the evening, so don’t text them at that hour either.

Watch abbreviations

Abbreviations can be seen as too informal. It’s best to understand your customers and establish a foundation with them prior to using common abbreviations as you would with a friend. 

A good rule of thumb with an online texting service for business is to only type what you would be comfortable saying out loud, and only use abbreviations that are widely known such as “LOL” (laugh out loud) or “NP” (no problem). It is best to shy away from using any that could be deemed unprofessional, like “WTH” for example.

Don’t use all caps

Somewhere along the line emailing, texting, and social messaging, capital letters have come to be perceived as shouting and as such will only annoy recipients and potentially interpret the message incorrectly. Just as you wouldn’t shout at business contacts face to face, don’t do it by text.

Triple check spelling and grammar

Always triple check your message before sending it. Text messages shouldn’t read like accidental texts sent a 5-year-old. An article by Harvard Business Review states that people who care about their writing demonstrate credibility, professionalism, and accuracy in their work Texts are a written medium, so make it easy for your customers to read them. Slow down and reread the text message before it is sent.

Respond promptly

Texting often conveys a sense of immediacy, so when you receive a message from a client, respond in a timely manner. On the other hand, it is important to give yourself some time to think about your response. Speed and convenience are factors that make text so great! Don’t let it work against you though.

Never send bad news via text

The bottom line is that texting is too casual a medium to give bad news. It’s difficult to know what tone you’re giving off in a text message, so it’s safer to stick to only good news when sending texts to people in a professional setting.

TextBetter makes landline texting for business easy. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information Simply send us an email with the name, email address, and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting Once you get an email confirming that set-up is complete, you’re ready to start texting!

Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Integrating business texting solutions into your day-to-day is key to staying relevant and evolving with your customer preferences.

About TextBetter

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

5 Essential Business Texting Best Practices to Follow

Establishing business texting best practices will help support the effectiveness of communication from your company to its customers. It is important to respect the power that text has and define guidelines for how these messages should be structured.

Business text messaging is an extremely powerful tool for communicating with and connecting to your audience and getting your message in front of them. With incredibly high open rates it’s no wonder that more and more businesses are using text in their day to day communication with customers. Here’s the deal though, with more companies joining the business text messaging revolution, it is important to craft well thought out messages and use this tool appropriately.

While there is clear evidence to support the benefits of text messaging for business, there are still many factors that can impact the level of effectiveness. Understanding and following business texting best practices will make a big difference. 

Business Texting Best Practices

Here are 5 business texting best practices to follow:

1. Be Brief

One of the main benefits of text messages is their brevity, which is probably why 97% of text messages are read in 15 minutes. Text messages relay brief and timely information not contract details or asking lengthy questions.

Send no more than two or three short sentences at a time. While you want to avoid abbreviations and acronyms when possible, being brief is critical to effective text messaging. In-person meetings and phone calls can provide clarity and detail to your texts—not the other way around.

2. Provide Value

Make sure that every text message you send is one of value! Don’t waste your customer’s time contacting them if you don’t have something that’s going to add value to the business relationship. The message should be personal to the customer and appropriate to your business.

Put yourself in the customer’s shoes and think about it this way, when your phone alerts you that you have a text, would you be frustrated if there was no real purpose for the message? That’s one of the fastest ways to aggravate a customer.

3. Spell out the details

There should be zero confusion as to what you are trying to say. It’s best to not leave misinterpretation to chance and potentially cause conflict and/or a missed business opportunity. 

Make sure your message, along with your ask, is clear and concise. Provide only what is needed and leave the rest out. It’s always best to review the text for clarity before sending it.

business texting best practices compressed

4. Text during normal business hours

It’s important to be cognizant of the time when sending texts to your customers. One of the many business texting best practices is asking for or reminding them of an action that needs to take place. It’s unlikely to happen during the middle of the night. Keep messages within normal business hours.

5. Respond promptly

There is an assumption that there will be a pretty swift response to a text message. Unless you are unavailable, make the effort to respond quickly, otherwise, your lack of response could be seen as you just don’t care of the customer/issue isn’t important enough for you. If for some reason you cannot or did not respond to the message quickly, make sure to offer an apology for your tardiness in response as soon as possible.

Text messaging is more effective, quicker to be seen, read and responded to than any other communication channel. It is the most preferred and popular way to communicate with customers. In fact, businesses that incorporate texting into their communication channels see an increase in customer experience

How does it work?

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox.

And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to see what the excitement is about? Contact us today!

About TextBetter

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

The Endless Benefits of Landline Text Messaging

Do you know all of the benefits of landline text messaging? It has, without a doubt, revolutionized communication when it comes to connecting a business to its customers. It’s so much more efficient!

Are you using text in your business today? If not, is it because the thought of having an employee text a customer from their personal cell phone make you feel uneasy? Perhaps you are concerned that communication can’t be monitored and, should employees leave, there isn’t a record of the conversation history which is a major challenge! There is a solution though…let’s talk about landline text messaging with TextBetter.

Landline text messaging provides the ability to communicate in real-time with customers. It enables businesses of all sizes, markets, and industries to send and receive text messages using their respective email client as the vehicle for delivery.  

If you are not using it in your communication strategy, it’s time to reconsider. Here’s why.

Benefits of Landline Text Messaging

Business Text Messaging compressed

You don’t have to use a personal number to communicate

Texting is one of the most convenient ways to connect with customers and get the information you need. However, business owners tend to get a little heartburn when thinking about employees engaging in text message exchanges with customers for a variety of reasons. It’s also relevant to consider that employees do not always feel comfortable or don’t want to give out their personal cell phone numbers to their customers. 

A benefit of landline text messaging is that sharing personal numbers isn’t necessary. This helps employees protect their privacy and feel more secure while providing customer service as they can still text customers. 

With TextBetter, we simply connect your landline number to your email by pairing the two. It works with VoIP and toll-free numbers, as well. One of the many benefits with landline text messaging is that all text communication is archived in emails and can be synced and stored in any CRM! This provides the transparency that businesses need.

Increased efficiency

It is much easier to have several conversations taking place at once when using landline text messaging. This helps employees to multi-task and get more done during their work hours.

Among the number of benefits of landline text messaging, there is less room for error as texts can be quickly typed and sent as a message from a computer rather than a tiny phone screen. It’s great for customers! They receive personalized service without waiting very long as employees can help several customers at once.

Provides consistency

Your business should make it as easy as possible for customers to contact you when they have questions, concerns, or want to make a purchase. Another benefit of landline text messaging is that the same number can be used to text as the business or direct line.

Rather than requiring separate numbers for “text us” and “call us,” companies can provide one general “contact us” number that is text to landline enabled that can be included on business cards, advertising, and on websites. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.

It’s effective

Text messaging is far more direct than using any other type of communication. No matter what type of industry you work in, phone tag is certainly not effective. Crossing your fingers and hoping an email that was sent to someone doesn’t get caught in a filter is just not efficient.

With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. A benefit of landline text messaging provides a seamless way for customers to text your business and for you to text your customers.

Customer preference

When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is texts are short and are intended to get the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls.

The simplicity that landline texting for business provides translates to flexibility. A text can quickly be read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. Work smarter, not harder.  

Now that you know how the benefits of landline text messaging will help your company communicate more efficiently and effectively, it is time to try it out for yourself! We have several plans to choose from and one that is right for you!

Reach out to us today to get started!

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Increase candidate engagement and reduce time to hire with business text messaging

Candidate engagement is critical to the overall success of any company. A common practice today is for HR professionals to use business text messaging in their recruitment processes. For recruiters, business text messaging has changed the way both large and small organizations source, attract and hire talent. This effective and easy to implement process has helped reduce time to hire as well. 

Recruiting for several openings and unfilled positions can be challenging. Both passive and active job seekers have their mobile devices with them virtually everywhere they go, making it an easy way for recruiters to reach potential candidates. The use of business text messaging effectively provides a reach to a much wider audience, which ultimately expands the overall applicant pool of highly qualified candidates. 

Recruiting with business text messaging 

  • Effective and efficient communication is a necessity for recruiters and candidates. Communicate faster and smarter.
  • Improve sourcing and reach and cast a wider net of potential candidates.
  • ATS integration allows for all business text messaging to be captured and tracked.
  • Schedule interviews through text to avoid phone tag and call backs.
  • Confirm scheduled interviews and provide necessary details to the candidate through text.
  • Recruit and secure highly sought after talent faster with improved contact and response rates from your top candidates.
  • Increased productivity with recruiting team members allows focus on additional organizational or departmental objectives.
  • Build better relationships communicating with candidates how they prefer.
Business Text Messaging

Candidates want you to text them

HR professionals have turned to TextBetter as their preferred business text messaging solution. TextBetter provides business text messaging plans to fit the needs of your organization. Simply send and receive texts from any existing landline number. User set up is simple and can be done within a matter of minutes.

TextBetter business text messaging features

User Friendly & Professional  
Manage text conversations directly from business email, which integrates with your ATS or CRM.
Automated Replies
Schedule replies based on a time/date or key words, like ‘resume’ or ‘schedule’.
Simple Integration
Use your existing office number & service provider. No new software or downloads. 
Document Communication  
Archive feedback from hiring managers, read conversation threads & sync with ATS or CRM.
Picture Messaging   Snap a photo of a resume or job description and easily share via text. Contact Management  
Save candidate information, just like an email address book.
Distribution Lists  
Text multiple candidates at the same time regarding opportunities.
Compliance Protection  
Prevent employees from sending unwanted texts using a company-wide opt-out list.
Reporting Options  
Feature rich reporting module includes usage by text enabled number.

Questions regarding other additional ways our customers are using TextBetter to reach candidates more effectively? Call or text us today at 1 (800) 322-1112. We’re here to answer any question you may have. 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Why text enable landline numbers for your business?

If you’ve stumbled upon this article, you’re in the market to either text enable your landline or at minimum, discover the advantages and logistics involved in doing so. It is very common today for landline phone numbers to be text-enabled. Regardless the business size or industry, text messaging provides benefits to both the business and customers.

Speaking of customers, chances are that they have sent text messages intended for your business. 

Text enable landline

What happens if the landline phone number is not enabled?

There are a few different potential scenarios. 

  1. Nothing will happen. The message will not be delivered. No response will be sent or received.
  2. An automated message will be sent from your cell phone carrier to you letting you know that the message cannot be sent/received. As an example, “Sorry, your message to XXX-XXX-XXXX could not be delivered as this number does not accept Text to Landline messages. Please check the number and try again.”
  3. The message will be sent and converted to voice for the landline recipient. They will get the text message via a voicemail if they were not available to answer. There are several factors that play into if the message will be delivered or not. This varies by carrier.

Should every business text enable their landline phone numbers?

YES! Absolutely! When a business chooses to text enable its’ landline phone numbers, it provides an additional medium to send and receive customer communication. Text messaging empowers customers to connect with your business immediately without wading through a menu of options in an IVR. The point is, through text messaging, it is easy and convenient for customers to reach you and for you to reach more customers.

Given the advancements in technology, text messages being sent from your business appear just like the text that they receive from family and friends. This is a seamless and effective experience for your customers. There are no new phone numbers to learn; the numbers they have been calling can be enabled to receive texts. No hardware or software needs to be installed on your end.

Why text enable landline numbers?

Increased productivity: Landline texting for business is a key component in helping businesses and individual employees become more efficient as it is increasingly difficult to connect with a prospect. Text messaging helps eliminate the possibility of not reaching contacts or prospects or potentially losing sales to the exhausting phone tag game. Landline texting for business by TextBetter works with any email client, so you can use your existing email address to send and receive texts. And because you manage text conversations directly from your inbox, all conversations are archived and searchable in one place!

Customer preferences: When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is, texts are short and are intended to the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls. The simplicity that landline texting for business provides translates to flexibility. A text can quickly read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   

Immediate responses: With 97% of text messages opened and responded to in 15 minutes or less, With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. Landline texting for business provides a seamless way for customers to text your business and for you to text your customers

How it’s done

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox.

And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to text enable landline numbers with your business? Call or text 1-(800)-322-1112.

About TextBetter

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Top 10 ways TextBetter customers used email to text in 2019

As we wind down 2019, we thought it would be a good idea to share how our customers have used email to text in their business this year. Due to the popularity and preference of texting among consumers, our customers have said that integrating texting into their business communications process has been one of the most positive and impactful changes they’ve made. 

Top 10 ways TextBetter customers used email to text and the benefits they have seen 2019

1. Appointment reminders

Benefits: this has helped reduce no shows and last-minute cancellations.

Using email to text for appointment reminders helps reduce no shows

2. Schedule meetings

Benefits: improved efficiency for employees as an email to text service has eliminated phone tag and the waiting game.

3. Provide important details 

Benefits: with 97% of text messages being read within 3 minutes, this has helped cut down on items that have been historically forgotten or overlooked when they were critical to a particular situation. For instance, our mortgage customers use email to text to remind their clients to bring their photo id to the closing. 

4. Follow up

Benefits: customer satisfaction ratings have increased as a result of using email to text for follow up. This has added a very personal touch that our customers have shared their clients appreciate. 

5. Responding to a question

Benefits: beyond providing a great customer experience, it has facilitated a sense of urgency which all consumers appreciate. Our customers have shared that their clients no longer have to send an email or pick up the phone to call them…they can send a quick text which in most cases is responded to much faster than the historical alternatives. 

6. Notification that a product or service is ready

Benefits: proactive communication is a very important factor in client satisfaction according to our clients. Using email to text to notify that a product or service is available and ready has been a strategic part of this type of intentional communication.

7. Loan processing

Benefits: our financial services clients have shared that the amount of processing time has decreased significantly since they have had the ability to both send reminders and receive necessary documentation such as photos of required paperwork, forms, and more via text message.

8. General customer service

Benefits: providing several options for general customer service inquiries have been a popular way that email to text has been used. If a question or problem was more involved and could not be resolved via text, our clients were able to schedule a time for a phone call to take care of the issue. 

9. Recruiting initiatives

Benefits: using email to text for recruiting has decreased fill time and increased time to hire. The immediacy of a text message being sent to a candidate has helped eliminate the candidate seeking other options or offers. 

Email to text in 2019 leads to faster and more effective customer engagement

10. Faster and more effective customer engagement

Benefits: email to text has increased engagement from customers. Our clients have seen a material reduction in how long it takes to reach a customer and for them to respond. This has provided a steady increase in productivity for our clients.

Email to text has become one of the most powerful and effective business communication tools used today.

TextBetter offers a plug-n-play service designed for and used in businesses of all sizes and industries. There are no systems to learn, and no interruptions to complicate workflows.  We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan. Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.
  2. Send Us Your User Information. Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number. Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting. Once you get an email confirming that set-up is complete, you’re ready to start texting!

Ready to experience this yourself? Contact us today!

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

How a business texting service changes the game for title companies

A business texting service for title companies provides a better, more efficient and streamlined way to reach clients faster. Stop struggling with phone tag and unreturned emails. Start using a more effective approach to help get your job done faster.

As a title company, you and your team spend a lot of time coordinating with people. The paperwork required to complete is often seen as a difficult, if not near-impossible task as your borrowers are unavailable or completely unresponsive. How about getting to the point of closing? Scheduling the actual closing itself can be as difficult as pushing a 500-pound boulder up a hill—by yourself—it’s just not going to happen!  One of the key issues is that your clients are likely not in sync with the same priorities as you…. getting everything that is required to complete the loan.

Business Texting Service

The problems a business texting service address

Let’s take a moment and look at it from your client’s perspective. To set the stage, put yourself in their shoes and think about how many personal emails do you receive each day, on average. What do you think that number is? Would you believe that there are over 117 billion consumer emails sent on a daily basis!  With that being said, that number breaks down to consumers receiving on average, roughly 125 emails on a daily basis. This number just represents the personal emails sent and does not take into consideration the volume of emails sent or received through employers.  No wonder why your emails aren’t getting returned…they just aren’t being seen due to the mass volume of personal emails clients are receiving. 

Emails don’t stand out; however, texts do. A business texting service serves as a catalyst to prompt clients to action.

How does a business texting service help? There are many ways a business texting service is used in title companies. Here are a few to consider.

Grab client’s attention

Text to prompt clients to look at their email. In fact, 97% of text messages are read and responded to within 3 minutes. Given this scenario, it’s highly likely that once they receive your text, they’ll take the necessary steps that are required on their end.

A business texting service provides a way to get your clients attention quickly to help expedite response. An example of this is:

  • “Hi Scott, I just emailed a form that I need your signature on. Will you please review it and get it back to me today? Let me know if you have questions. Thanks!”

Follow up on missing documents

Gathering the required documents for each client can be frustrating, especially since you are dependent on them to deliver in order for you to move forward. Regardless of the number of emails sent, phone calls placed, it still rests on the shoulders of your clients to deliver this critical information.

Using a business texting service as a reminder of the deliverables owed to you is effective for title companies.

  • “Hi Sarah, were you able to locate your 2018 taxes by chance? Thanks!”
  • “Heather, just wanted to see if you needed the DocuSign link again? I am not showing it has been completed yet. Please LMK. Thanks!”
Business Texting Service

A business texting services provides another way to communicate with clients who are hard to reach. It’s a great resource to use to prompt action as people read texts right away.

Schedule closings

There are a lot of people in the process that need to be coordinated with in order to make a closing happen…from buyers, sellers, realtors, mortgage brokers. Using a business texting service to communicate and coordinate helps eliminate delays in scheduling through email.

Title professionals find success in scheduling and confirming closing using a business texting service. One text can be sent to all parties involved.

  • “Does 10:30 am next Tuesday work to close on the Canyon Road property?” 

If it works, great. If not, you’ll work to find a time that does. Regardless, texting provides a much faster and painless way to schedule in comparison to the alternatives of email and phone.

Once the closing is scheduled, leverage a business texting service to remind and confirm the details. This could include the location, any special instructions, parking information, etc. 

Provides an exceptional customer experience

Your clients have so many questions that they are anxious to have answered during this process. Of course, you’re happy to help answer whatever they are but the phone tag game just isn’t getting the job done and email may not be the best vehicle to address the questions. It certainly becomes a challenge to balance at times as there are multiple clients to juggle at once! This is where a business texting service levels up their experience with your company. They want to text you and you to text them.

A business texting service provides the ability for a client to text the same number they are accustomed to reaching you at…your office line. Not only does this provide a seamless customer experience, it enables your clients to reach you on that number via voice or text, their choice.

  • “Jake, I was reviewing the disclosures and have a question on page 7. Will you please call me when you have a few minutes to discuss? Thank you.”

How a business texting service works

TextBetter is a business texting service that makes it easy from start to finish. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information – Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number – Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting – Once you get an email confirming that set-up is complete, you’re ready to start texting!

Ready to get started?

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise

Why a text messaging service for small business is essential for strategic growth

As an SMB company, perhaps you’ve imagined what the perfect text messaging service for small business owners would look like and what it could do if you could wave a magic wand and develop it yourself. As a small business owner, you know the landscape of your business and industry inside and out. You know that there is great need to have a variety of marketing methods that are effective, reliable and affordable and that relying on just one method isn’t going to cut it. Integrating a text messaging service for small business is a powerful, cost-effective way to help grow your business.

The TextBetter team has created a text messaging service for small business that helps modernize the current landscape of communication. 

A text messaging service for small business starts and ends with TextBetter

Why use text?

Studies show that your customers prefer texting over email and that it is wildly more effective than any other communication channel out there today. There is no way around the fact that using a text messaging service for small business enables growth by developing better relationships with customers, increasing engagement and retention and recognizing higher sales volumes. 

Text messaging is fast and personal

Having a real-time 2-way text conversation with customers by answering questions, scheduling appointments, closing deals, confirming meetings, providing directions….it all can be done by using a text messaging service for small business. Text messaging is for every business, regardless of industry, market or size. 

Time is money

It may sound cliché; however, it is true. A text messaging service for small business allows the business and staff to assist more customers more effectively in so much less time. Text provides the flexibility you need and the convenience customers demand. Leveraging a text messaging service for small business as part of a communication strategy allows more effective and convenient options for customer engagement.

Text Messaging Service

Strategy #1: Provide better customer service

Using a text messaging service for small business will help you facilitate a better customer experience for your customers. Making an investment into the customer service that is received from your business will help retain current customers while attracting new ones. When customers have a positive experience, it influences their willingness to speak and share their encounter with your business.

Enabling the business and staff to respond to customer service inquiries or issues on demand is powerful. 

As it relates to customer experience, TextBetter connects your landline number with your email address by simply pairing the two. Your customers do not have to learn a new number and can use the one that they have been familiar with from the start. There is zero disruption to the customer or business!

Strategy #2: Maximize business effectiveness

A text messaging service for small business will help track customer communication and information. By unifying your business communications through text messaging, sales, marketing, and customer support teams can work more effectively and proactively using the same common process. Because text conversations are converted into emails and then stored in your inbox, syncing with any CRM is easy. This simple process allows visibility for everyone in the business to know what is going on with any particular customer in any given moment.

TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.

Strategy #3: Acquire more customers

How many phone calls do you miss after business hours? How many customers or potential customers are trying to text your business number but are unsuccessful? Using a text messaging service for small business provides the ability for customers to reach your business at their convenience, not just on the timeframe you’ve established for your business.

Consider this…incorporating a text messaging service for small business into the communication strategy can dramatically chisel down long hold times. Providing a customer or prospective customer the various ways to reach your business, including text, another thumbs up will be given, as leads will appreciate the convenience, immediacy, and ease-of-access that text messaging provides. A text message for small business ultimately leads to a great customer experience.

Strategy #4: Use text to follow up and follow through

Salespeople say that getting responses from customers and prospects is often times challenging. This is where a text messaging service for small business comes in. Texting is fast and reliable. 97% of texts are read and responded to within 15 minutes. It is the way we as consumers communicate and is what we are accustomed to. 

The saying “the early bird gets the worm” is especially true in this scenario. Be the first company to reach out to a lead who has expressed interest…this is the highest chance of closing any deal.

Text Messaging Service for businesses to provide a better customer service

How does a text messaging service for small business work?

We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Easy, right? Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a customer, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps:

1. Pick Your Plan

Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.

2. Send Us Your User Information

Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number

Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting

Once you get an email confirming that set-up is complete, you’re ready to start texting!

As a small business owner, you understand the value of making the right investments in marketing tools. A text messaging service for small business has been proven to be a game changer for businesses. Chances are, your competitors are already using text. It’s time for your business to capitalize on the opportunity to reach customers using the best text messaging service for small business, TextBetter.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Considerations for choosing a business text messaging provider

Once the decision is made to use business text messaging, the next step can be overwhelming…choosing the provider to work with. There are many options when it comes to this, however selecting the right company based off of your needs and what their business text messaging service provides is essential. It’s a competitive industry and each of these providers would like your business. There are several important factors to consider when doing your research and ultimately making the selection.

Here are 8 essentials to consider when choosing a business text messaging provider.

1. Complexity

There is nothing that says ‘failure to adopt’ from the beginning if it’s a complex set up or implementation. There shouldn’t be pages and pages of documentation of how to get up and running. It should require a minimal to no lift from your organization and users need to be able to get up to speed quickly. The key is that a business text messaging solution should be intuitive and easy to use, just as text messaging is designed to be. 

2. Support

What’s more frustrating than not having a team to help support questions that may need to be answered? Also, it’s worth considering how the support team can lend their insight and expertise when it comes to the practical application of business text messaging in your office. Excellent customer support teams are familiar with the usage of each client, best practices and how your business can make the most of the service. 

Business Text Messaging for supporting a team

3. Business needs

Business text messaging providers aren’t necessarily equipped to handle every business need. There are unique goals for each company based upon the need for text. Choosing a provider that has a ‘one size fits all’ methodology just isn’t prudent. It’s critical to select a partner that truly understands what you’re trying to accomplish and can share best practices based on other customers in your industry, market or have similar goal alignment.

4. Scalability

Any business text messaging service provider should be able to scale as your business grows. Choosing to work with a provider that has an enterprise grade business text messaging solution is prudent as they’ll have the infrastructure in place when your business is ready. If it’s 5 lines today and 5,000 lines 2 years from now, minimize the potential impact to your business by selecting a provider that has the experience and technology required to support your growth.

5. Features

What are the most important features to your business? Prioritize the needs then find suppliers that align with those. Is it important to have messages archived? What about integrating with a CRM or other internal software? Is there an importance to have autoresponders? Whatever the case, identify the features you can and can’t live without and go from there. It’s safe to say that not every available feature will be used by your business. 

6. Pricing

Consider business text messaging providers that offer flexible pricing options. Some providers have hidden fees and charge for each text that is sent. Many providers offer plans that are inclusive and do not limit the number of texts or content, such as pictures, being sent.  Be sure to understand the pricing structure to help eliminate unneeded and unwanted features.

7. Automation

Automation capabilities support increased efficiency and productivity when it comes to standard or common questions. Consider a text message provider that has the ability for automated keyword responses that can help streamline communication with customers.

8. Integration

Text messaging if for communication which means you’re probably want to save and archive each text that is being sent. Understanding the history of communication provides a significance that will be impactful over the life of the customer and can help determine future offers or steps with each and every customer. It can help guide conversation and help personalize responses. Choose a business text messaging provider that has the ability to interface with your CRM or other internal systems.

There are dozens and dozens of business text messaging providers that provide value and can make the case to help support your company. TextBetter is a world-class business text messaging solution that supports all size of businesses. Our industry experience is unparalleled and have experts to answer questions and offer solutions to help maximize using text in your business.

To learn more about our features or pricing, call or text us today.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.     

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
Schedule a call with sales | click here