Business Text Messaging: How Does It Work?

When was the last time you sat down and wrote a letter to a business? Does that concept seem a little foreign? How about sending an email to a business? I’d even say sending emails can seem a little outdated as so many businesses have adopted business text messaging as part of their communication process. Let’s be real as it relates to messaging…it’s how we as a population communicate today. This goes beyond personal correspondence and is true for businesses as well.

Using text messaging as a business is an instantaneous way to communicate with customers. We know that emails get lost or filtered out, the phone tag game is exhausting, and voicemails just aren’t returned with any urgency. Businesses today are using text messaging because it works. From appointment reminders to resolving potential issues to real-time back and forth dialogue when it’s convenient for your clients, there truly isn’t anything more effective than using business text messaging in the cadence of communication. 

We receive a lot of questions about business text messaging, its effectiveness and how it works. Here is a brief 90 second video that helps explain these questions…

Business text messaging explained by TextBetter

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. So, the question is, are you going to stay in 2005 or will you join the hundreds of other businesses using TextBetter to effectively communicate with their customers the way they prefer? 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.


2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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