TextBetter News | Business Texting Use Cases

Business Texting Service for Law Firms

April 17, 2019 | Dean Garfinkel

As texting has become a dominant form of communication today, business texting services are being widely adopted among businesses, including the legal world. With text not just limited to personal communications any longer, businesses have embraced the change and recognized the opportunities and benefits that have come along as a result. Specifically as it relates to law firms, using a business texting service has many distinct advantages in managing cases and the nuances that come along with them. Attorneys specifically have found that by using a text messaging service, they have more time to spend preparing for court, engaging in meaningful dialogue with their clients and strategizing on their cases by simply using a form of communication that their clients prefer. Here’s how:

Appointments

As part of the client management process, it’s critical to keep moving cases forward. Using a business texting service to schedule and confirm appointments is an easy and effective way to help keep the process fluid. Using text for appointment reminders helps law firms increase client appointment attendance and effectiveness, making the most of the attorneys and clients time.

Documentation

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. By sending timely reminders that clients will actually read assures you’ll get the documents needed to meet deadlines and close cases quicker.

Improved Customer Service

Leveraging a business texting service in your law firm will help build more meaningful and solid relationships by improving customer service. As a result of this, client retention and the referrals your clients give is also improved. By adding text messaging in the mix of your communications, a better customer experience is being created. Clients become frustrated when they are placed on hold by the front office as they check to see the availability of the attorney. Playing phone tag is equally as frustrating. From the client’s perspective, the ability to send a quick text asking a simple question, for time to discuss an issue or just checking in plays a vital role in the trust and confidence of the attorney-client relationship.

Prospective Clients

Most law firms offer a free consultation with prospective clients. Include a number to text as part of the process to provide another option for prospects to engage with your firm. Use text as a tool to help prescreen potential clients. Do they live outside of your service area? Are they in need of a different area of expertise than your firm offers? Using a text messaging service will help gather pertinent information for a more meaningful discussion when you meet.

There are many uses for a business texting service in your law firm. At a glance, here are several of those ways:

A convenient way to get questions answered quickly

Schedule, confirm and send reminders for appointments

Eliminates delays that phone tag or email may otherwise cause

Ability to communicate with multiple clients at one time

Communicate from anywhere without distractions

Court date reminders

Status updates

Retention of all communications, including attachments

Payment notices and reminders

Documentation reminders

Automated messages such as office hours or address

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed. With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number. When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing technology like a business texting service, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Importance of archiving texts with your business texting service

April 8, 2019 | Dean Garfinkel

Text messages have long been a staple in the way we personally communicate with others. With the increased acceptance and use of mobile devices in business, organizations have turned to using a business texting service as a way to help foster more intimate relationships, streamline processes, and enable their teams with a proven method of communicating. Along with these key benefits, businesses have record of all communications between their company and customers. Why is this record important?

A few key reasons are:

Maintain access to critical business information

What happens when an employee leaves your organization? They take all of the tribal knowledge around the customer with them, not to mention their communication details that only reside in their mobile device. Using a business texting service allows all communication to be captured and archived in accordance with your record keeping policies.

Transparency

Using a business texting service helps your company control the narrative and allows for transparency between the person sending the message and everyone else in the organization. When employees use their personal devices to send and receive texts, there is no view into what is being sent or said. There is no insight into the two-way dialogue that is taking place between the customer and the employee which represents your organization.

Access to older content

In the scenario where an employee leaves an organization, having an archived record of all text communications is imperative. A quick way to lose trust with a customer and potentially damage a relationship is not understanding relevant information that pertains to them or their situation. A business texting service is a solution that enables organizations a seamless way to capture text conversations with all customers in a very familiar way…. through email.

Using email to communicate via text

A business texting service uses email as the vehicle to communicate with customers. The customer receives the information sent as a text message, in the way that they are accustomed to. Businesses can send and receive attachments via text, such pictures, as well. With continuity being so important for customers, they’ll find assurance in using the same business phone number they are familiar with to communicate via text. This can be the main business phone line or an employee phone line. The point is, the customer has zero disruption on their end, just the ability to text the business which they’ll appreciate.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. ab

Press Releases

TextBetter and BATS Announce Strategic Partnership for SMS Solution with Seamless CRM Integration

April 2, 2019 | Dean Garfinkel

· Partnership allows vehicle transportation brokers to automatically send text messages directly from BATS CRM.

· TextBetter offers BATS customers a discounted rate on all business-text solutions.

Aurora, NE and Boca Raton, FL (April 2, 2019) TextBetter™, a leading provider of text messaging solutions for business, and BATS the Best Auto Transportation Software, a complete customer relationship management solution for vehicle transportation brokers, today announced a strategic partnership.

The powerful combination provides the auto transport industry with comprehensive solution that allows users to automatically send text messages to contacts in BATS CRM.

TextBetter enables users to send and receive text messages via email on behalf of their landline number through a simple pairing process. The cloud-based solution works with any email client/landline number, so users can keep their existing contact information, and there is nothing to download or install.

“Text messaging has become a critical part of business communications. It’s the best and quickest way to reach your customers,” said Dean Garfinkel, CEO of TextBetter. “By partnering with BATS, we’re providing the auto transport industry with a more streamlined and efficient tool to grow their business.”

“Our goal is to enable our customers by delivering the best software tools across the industry. Our partnership with TextBetter is a direct reflection of this,” said Chris Johnson, Director of Marketing at BATS CRM. “We believe TextBetter’s patent pending business-texting solution will unlock tremendous value for our customers.”

BATS customers who sign up with TextBetter for new service will receive up to 20% off their MRC.

Please contact sales@textbetterinc.com for more details.

About TextBetter

TextBetter is a leading provider of business-texting solutions for companies of all sizes. Through a simple pairing process, our business-texting solution enables users to send & receive text messages via email on behalf of their landline number. Our cloud-based solution is easy, intuitive and reliable. It works with any email client/landline number, so you can keep your existing contact information, and there is nothing to download or install. For more information on TextBetter, visit www.textbetter.com.

About BATS

BATS is the first complete Customer Relationship Management solution for vehicle transportation brokers. BATS is the software car transportation brokers need to automate, streamline, manage, operate, and grow their businesses. Please contact info@batscrm.com for more details.

Media Contacts:

BATS

Name: Chris Johnson

Email: info@batscrm.com

TextBetter

Name Kelsey Olsen

Phone: 516-656-5122

Email: kelsey@textbetterinc.com

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How can your business use a landline texting service?

March 29, 2019 | Dean Garfinkel

A landline texting service for business is a tool to help facilitate the next generation of effective modern business communication. With text messaging being so prevalent in our day to day, it’s a seamless way to use this preferred and powerful method to communicate with customers. As a result of using a landline texting service, businesses have become more productive and effective with reaching customers and are seeing positive interactions between the business and customer.

There are limitless ways a business can leverage a landline texting service in their day to day process. Some of those are:

Scheduling/rescheduling a call or an appointment
Sending appointment reminders
Confirming appointments
Checking customer availability
Asking and responding to questions
Addressing order issues
Placing and confirming orders
Customer service issues
Referrals
Scheduling interviews
Surveys
Using autoresponders for hours, location or employment information

To get a little more specific, here are some examples of industries using a landline texting service and how they are using it:

Sales teams:

Communicate with prospects/customers to answer questions
Last minute details to wrap up a quote or pricing
Build rapport by using a preferred method of communication
Alternate, quick way to reach customers outside of calls/email

Human Resources and Staffing:

Recruiters can reach candidates to schedule, confirm and reschedule interviews
Remind of specific details the candidate needs for the interview
Day of interview logistics such as parking, building and location specifics
Post interview follow up and next steps

Law Firms:

Quickly schedule, confirm, and reschedule appointments
Request specific information and answer questions
Protect the attorney from providing their personal cell phone number

Banks and Credit Unions:

Request additional or missing documentation needed to process loans
Get answers to time sensitive questions faster during busy day time hours
Provide what to expect next in the loan process
Hours of operation
Out of the office responders

Veterinarians:

Timely post-surgery or treatment updates
Appointment scheduling, reminders and confirmations

Auto and Transportation:

Scheduling routine car service
Checking in with customers that haven’t come in for service in a while
Reminder of services needed and/or recommended

While these are just a few examples that barely scratch the surface; there are many more ways businesses are using text with their customers. A landline texting service empowers communication of any size business across all industries. Enable the main business number for text or the entire company or anywhere in between. From continuity perspective with your customers, no change is needed with phone numbers into your business. Keep the same phone number that your customers know and simply enable it to send and receive text messages. All text exchanges are archived and are kept according to your business retention policies. Using a landline texting service provides another, yet effective way to communicate with customers.

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Business Text Messaging Solutions in Sync with CRM’s

March 22, 2019 | Dean Garfinkel

Most business use some form of CRM system to manage their contacts, keep track of and facilitate customer communications. Text messaging becoming increasingly effective and a productive part of an omnichannel approach to business communication, but how are those conversations and interactions being captured? It’s imperative those communications are being captured and archived in your CRM. Business text messaging solutions work with your CRM system to provide a seamless and efficient way to both send and chronicle those two-way communications.

Archiving communications

If anyone in your business is currently texting customers, where is that communication being stored? Is it on each employee’s respective mobile phones? If so, what happens when that employee leaves the company? The problem is they’ll take that valuable information with them.

The point is, it’s challenging to track these conversations. Using a business text messaging solution, the team has access to the complete conversational history. If an employee happens to be on leave, and someone else was assigned those accounts temporarily, it’s easy for them quickly read the communication exchanges and address the accounts as needed.

Understanding how beneficial archiving text communications into the CRM is certainly important for business. Learning the historical interactions and background of a customer or prospect with your company and applying that knowledge when communicating with them will help your company become more relevant to them.

Business text messaging solutions and CRM’s

Text is a convenient. It’s powerful and cost effective. Text provides a means for keeping in touch with customers in real-time while simplifying the process of relationship management for users. With business text messaging solutions, the texts will automatically sync with your CRM. This ultimately eliminates the hassle of manually entering or copying and pasting the texts into the CRM.

There are no workflow interruptions. Your current workflows stay the same with messages imported directly into your CRM.
Allows for continuous conversations. Access prior message history easily. This provides context and helps facilitate ongoing conversations that build strong customer relationships.

No new platforms to learn or install. Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.

Improved customer relationships. Texts increase the chance of connecting to the customer on a more personal level, having detailed historical communications archived and to reference, creates a more customer focused experience.

The bottom line is this: if you are currently using text but they are not being synced with your CRM, invest in a business text messaging solution ASAP, you’ll be glad you did in both the long and short term.

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Landline Text Messaging Service: Key Features and Benefits

March 15, 2019 | Kelsey Olsen

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

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More productive recruiting: use a business texting service

March 8, 2019 | Dean Garfinkel

Last week we explored how the dynamics of recruiting the best candidates requires exploring new and innovative solutions. With the rise in accessibility and connectivity to mobile devices, a shift in the process is necessary. Implementing a business texting service as part of the workflow to attract, communicate and hire candidates has proven successful. Not only does it help expedite time to hire, it provides an exceptional candidate experience that sets your organization apart of others.

Many of our customers have asked us for some examples of how recruiters are using TextBetter as their business texting service. While this isn’t a complete list, here are 6 of the most common ways a business texting service is leveraged by recruiters.

Scheduling

One of the biggest challenges we hear for a recruiter is the time it takes to coordinate interviews. Using a business texting services helps eliminate the unproductive and time consuming phone tag, voicemail and email madness. Even the very best sticky notes, calendaring and task based systems don’t compare to the efficiency and responsiveness of a text message. As it relates to scheduling, a business texting service can help you schedule as well as send reminders about their upcoming interview.

Example:

Hi Jake, this is Megan from Children’s Mercy. We would like to move forward with a scheduling an interview for the informatics position you applied for. What’s your availability on Tuesday and Wednesday of next week?

*As a side note, text is also effective for scheduling subsequent interviews, too.

Reminders

Use a business texting service to remind candidates of their upcoming interview, to bring and/or submit required information such as a resume, job specific information and events such as job fairs. Also consider using it to send instructions for when they arrive for their interview, dress code, parking information or any last minute notifications the candidate should be aware of.

Example:

“Hi Bob, just sending you a reminder about your interview scheduled tomorrow at 1:00 pm with the VP of Sales. When you arrive, please park in the east visitor parking. Someone will be at the front to greet you as you walk into the building and take you back for your interview. Good luck!”

Interview Follow Up

How great is it to receiving feedback from your recruits/candidates? That feedback is so valuable and critical to the process! Use a business texting service to collect feedback formally or informally. The ability to send a link to a survey page is something that can be easily leveraged via text.

Example:

*Consider using text throughout the process, even post hire.

“Melissa, I’m anxious to hear how your interview went this morning…I really hope it went well. I’d appreciate your thoughts on the process and your experience so far. Would you mind taking 3 minutes to complete this survey? http://interviewfeedback.com. Thanks!

Re-engagement

The Bureau of Labor Statistics reported late last year the median employee tenure was 4.3 years for men and 4.0 years for women. With workers spending five years or less in every job, so they are devoting more time and energy finding and transitioning from one job to another. The successful recruiter is one who is up-to-date on trends in their industry and who keeps in touch with candidates letting them know that they’re a resource as they look to change positions or are looking for a specific opportunity. A business texting service enables these brief and simple texts to happen.

Example:

“Andy, it’s Nathan from Excel Solutions. Are you still in financial services? I’d like to connect and share a couple of positions you may be interested in. Thanks and let me know!”

Pre-screening tool

Some may say that effective candidate screening is part art and part science. Using a business texting service can help facilitate interest in the position from the candidate’s perspective by sending a quick text. Everyone would love to eliminate the dreaded phone tag game, right? By using text at the top-of-the-funnel to screen helps create much higher quality and more meaningful in-person interviews as the candidates are truly screened and ready for the next step in the process.

Example:

“Hi Rich, thank you for your interest in working with us. Before we schedule an interview, I just want to make sure we’re aligned on compensation. What are your salary expectations with this job?”

Candidate experience is such an important focus in the entire recruitment lifecycle. Provide candidates with first class experience with personalizing messages along the way. Implementing a business texting service in your processes will lead to happier candidates and ultimately faster hires.

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Recruit Top Candidates with a Business Texting Service

March 1, 2019 | Dean Garfinkel

Once upon a time there was a day when creating the best email and perfecting messaging on LinkedIn was enough to recruit talent. But today as a recruiter, you’ve seen the landscape changing and evolving; have you thought of strategies to keep up or stay ahead of the curve? Candidate experience is everything today. How are you providing a great candidate experience while reaching populations that aren’t sitting at their computer waiting for your email? Is your candidate engagement strategy capturing the mobile workforce?

Whether you recruit for an agency or in-house, your ultimate goal is to connect top-tier talent that fits their needs and fulfills the needs of the organization. Using text to reach those candidates through a business texting service can help with that goal.

According to recent findings from the Pew Research Center, 77% of adults in the United States own a smartphone, while the numbers climb as high as 92% in the 18-29 age range. Not to be outdone, the 30-49 age group follows closely behind, with 88% being smartphone owners. In addition to that, 74% of people aged 50-64 have one.

Increasingly high levels of mobile adoption have had a significant impact on job search. Recruiters need to be reaching these populations as they are not sitting still. Today we’ll take a look how using a business texting service makes recruiting more personal, helps give you that competitive advantage you’re looking for while hiring talent faster.

Using text with candidates makes sense

Texting itself isn’t new; leveraging it throughout the talent acquisition process is certainly a more modern practice. A business texting service empowers your team to build stronger candidate relationships, expand your talent pool and successfully fill more positions while maintaining a personal connection which is essential.

It’s a way to help your business enhance communications by enabling 1-on-1 texting on an existing line or a new dedicated number. It’s the ability to reach out to your clients personally, modeled after the texting you’re doing with your friends and family every day.

Easier communication with texting

The process of recruiting qualified candidates is often abundant with different concerns such as scheduling challenges for interviews and straightforward conversations regarding a salary or a salary range. These questions can easily be addressed using text while using a business texting service. Chances are you’re more likely to get a response from a text to a candidate rather than an email. Text is a great way to cultivate an uninterrupted two-way conversation throughout the candidate life cycle.

Implementing a business texting service will help your organization stand out from others by choosing to communicate with candidates’ the way they prefer, which is by texting, as a bonus, you’ll get extra points for being more personal and not relying on antiquated processes!

Make happy talent your competitive advantage. Personalize and optimize each step of the candidate journey by integrating text into the process through a business texting service.

You may be wondering; how do I do this? How is text even used in the process? Next week we’ll explore ways recruiters are leveraging text in the process while providing specific use cases. In the meantime, please text (yes, text) or call us today to learn more.

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FAQs for Landline Text Messaging Service for Businesses

February 22, 2019 | Dean Garfinkel

Your customers want to text your business, so why aren’t you letting them? Perhaps you don’t quite understand how this whole landline text messaging service works? Here are the answers to some of the most common questions related to landline texting to help illustrate how easy and effortless the process actually is.

Can you really text a landline?

YES! The TextBetter team can help enable your landline or VoIP number to send and receive texts with its landline text messaging service. You don’t even need to change your voice carrier to use the service.

Do I have to purchase or install hardware?

No. There is no software or hardware to install. Our service is 100% cloud based. Our Cloud Texting platform does it all. TextBetter is proudly hosted in the secure Microsoft Azure cloud.

What happens when you text a landline?

If that landline isn’t text enabled, nothing happens at all. The message goes undelivered. At times the sender may receive a text stating that the number that was texted was a landline and is undeliverable.

How do I text enable my landline?

The important factor in this question is to use a landline text messaging service, like TextBetter. Our technology will send text messages to and from the email address associated with each phone number. To respond, the TextBetter user will be able to send and receive text messages directly from their email account.

Landline Text Messaging Service

Is it expensive to use?

There are several affordable plans offered to fit your business needs. For a complete list of pricing and services offered, click here.

Can I send and receive pictures?

Yes! You can send and receive pictures via text/email using a landline text messaging service.

How long does it take to get set up?

It takes approximately 30 minutes once we have all of the required information from you. This process does NOT change who your telephone carrier is. Your voice services and billing remain as is.

Do you have access to other numbers if I don’t want to use my own?

Yes! We offer options to secure a virtual number. This is especially great for business professionals who use a cell phone for work but don’t want the calls or texts after hours.

In addition to this service, we handle all voice calls made back to this number. You get to choose;

Option 1 – Play a recording, hang up: “This is a TextBetter number and only accepts text messages”. This option is included in the monthly fee.
Option 2 – Callers go to Voicemail: You record your own greeting. Actual voice mail messages are sent immediately upon receipt to your email. This option is included in the monthly fee.
*Option 3 – Call Forwarding: If you want to answer these calls, we can easily forward the calls to any number that you prefer so that you can handle the call appropriately. (*additional fees may apply).

Can I save text communications in my CRM?

Yes. Most CRMs these days are built to send out communication through email to patients, prospects, customers, employees, and more. Since our TextBetter text messaging service is as simple as sending an email, which is then converted to a text message, integrating text messaging into your CRM is simple. We have clients using our text messaging service with Salesforce, SugarCRM, Microsoft Dynamics and Infusionsoft just to name a few.

What about features like auto responders and keyword recognition?

Are your customers calling and asking the same repetitive questions? Allow customers to self-service by setting up specific keywords for your business. Simple inquiries such as what hours the business is open could be replied to automatically with a pre-determined message. Create as many keywords as you want, specific to your business and customers.

TextBetter will automatically respond to any text messages with a pre-determined automated reply message. This is available for both Business and Enterprise TextBetter users. For each text enabled number, set up as many unique messages as needed, based on any day of the week and any time period of the day.

Can you text enable 8XX or toll numbers?

Yes! TextBetter has a unique advantage over our competitor’s service because we can text enable any landline telephone number – without porting the number(s) or interfering with existing phone service providers. This lets you control text messaging from your client’s telephone numbers unifying voice and text.

We can text enable any 8XX or Toll number electronically and will not interfere with your clients existing voice services or their relationship with their current telephone carrier. (typically, in less than 30 minutes)

Have more questions? We’d love to hear from you. Call, email or text us and let one of our experts help you today.

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Financial services should use a business texting service – Part 2

February 1, 2019 | Dean Garfinkel

In our last post, we discussed why the financial services industry should consider using a business texting service. As a follow up, we wanted to share how text is being used as part of their everyday process. It goes beyond stating account balances and location hours. It’s more personal. Continue building on the great relationships that you’ve established and working on establishing with integrating text.

Using a business texting service has many advantages and is great for general customer service and support as well as product questions. Besides those uses, keep reading to learn how the financial services industry continues to incorporate text in their day to day.

Follow up on applications

It isn’t just the volume of loan documents that takes so much time, it’s all the calls and emails you have to send along the way. Utilize text as part of the process to reach out to clients to gather missing information you may need, sparing you the hassle of phone tag. Using a business texting service for application follow up will help improve the overall loan process.

Establish text for a lending line

Enabling customers to ask questions quickly and seamlessly during the loan process provides the level of support that customers expect. A quick status update on a loan, to schedule an appointment or inquire about next steps in the process, there are so many opportunities to establish a standard of excellence that will set you apart from the competition.

business texting service

Late payments and collections

One of the areas companies are seeing text as being effective is with collections. Because text communication is preferred over calling, customers who have fallen behind in their payments are more responsive to collections text messages. Using a business texting service to send reminders to late payers can help facilitate that collections process. Incorporate text as part of your debt collection strategy in order to reduce expenses and maintain good relations with your customers.

Build stronger relationships

Your business is built on relationships, and relationships are built on communication. These days, people prefer to communicate by text message. Texting is what people want, and it shows. According to Mailchimp, financial services industry emails only have less than a 3% click rate. Comparatively with text, it’s under 3 minutes. Is text more effective and easier to use/respond to? Absolutely. When making it easier for customers to do business with you, stronger relationships are built which is great for business.

Social and online reviews

Consumers read an average of 10 online reviews before feeling able to trust a local business. People want to know they can trust you and that they’ll have a good experience before they work with you. With customer reviews being so powerful, leverage text to help secure them. It’s as simple as sending a quick text to the customer after their loan has closed and ask if they’d mind leaving a review of their experience and provide the link. Studies show that you’ll get 4-5 times more reviews by sending a text vs. an email. This simple step can help increase business as well as revenue for you!

There are so many great opportunities to maintain the competitive edge and stay relevant for your customer base. Use a business texting service to communicate with them the way they’d prefer, through text.