Appointment Reminders Made Simple with Easy Business Texting

TextBetter™ customers are finding out how easy it is to send appointment reminders to their customers. While sending appointment reminders is not a new concept, many businesses have found that the no-show rate for appointments is decreased substantially when a reminder is sent via a text message.

Why? Because 95% of text messages are read and responded to within 15 minutes or less. And according to Pew Foundation, 91% of Americans have their mobile phone within arm’s reach 24 hours a day. I’d venture to say that I’m one of the 9%, but I’m not the norm – especially at night. During the day, my phone is always within arm’s reach.

Getting your customer or prospect to read a text message and to respond to your text message is clearly a positive. Getting your customer or prospect to actually keep the appointment and not miss it is the real win. The good news is that a study conducted by Health Services Research found that text message reminders increased appointment attendance by about 50%.

business texting reminders decrease no show rates

Decreasing appointment no-shows by using easy business texting will have a significant positive impact on your entire organization.

  • More revenue: Kept appointments will increase your company’s revenue. Some appointments end up never getting re-booked.
  • Lower expenses: Re-booking missed appointments takes up valuable time and resources from your team members.

Text Messages for Reminders is Better Than Phone Calls, Email and Snail Mail

Another reason to embrace business texting for sending appointment reminders (vs other methods of communication) is that it is easy for the consumer or business-person to quickly respond and confirm they will attend the appointment. For example, in the appointment message, we recommend putting the following information:

  1. Who you are
  2. Type of appointment
  3. Date and time of appointment
  4. Response requested – for example, press 1 to confirm or press 2 to contact our office to make a change to your appointment

You can also put an option like, “Press 3 to request a call from our office to discuss any questions you have”.

Email is Used as the Tool for Sending the Text Message

Because TextBetter™ is sent and received using your business email client (but looks just like a text message on your customer’s phone device), you can save the messages in your CRM or print them to put into a file.

We even have customers that use popular CRMs like Salesforce, SugarCRM, NetSuite and Microsoft Dynamics and they can easily set up the text messages to be sent automatically based on appointment scheduling rules. We call it automated text reminders. No integration or additional app is required. We just text enable your landline and pair it with your email address.

Here are a few industries that we see using TextBetter™ for appointment reminders:

  • Accountants
  • Lawyers
  • Real Estate Agents
  • Personal Trainers
  • Dentist Offices
  • Physician Offices
  • Service Departments at Car Dealerships
  • Auto Body Shops
  • Recruiters
  • Moving Companies
  • Telecom Installation Professionals
  • Sales Reps
  • Cleaning Companies
  • Beauty Salons
  • Nail Salons

But don’t let the list limit your imagination. If you schedule appointments and need a less cumbersome and more effective way to confirm appointments with your customers or prospects, then TextBetter™ is your ideal solution to decrease your appointment no-show rate today.

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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