Choosing the Right Business Texting Service for Your Company
In a world where business texting has become a pivotal tool for B2C communication, the challenge for companies lies in selecting the right business texting service that aligns with their unique needs. Learn what questions you need to ask and what features to consider in this post.
Do they know and protect your business for business texting compliance?
When venturing into the realm of business texting, compliance with laws and regulations is paramount. A reliable business text messaging service should effortlessly tackle queries on A2P 10DLC and TCR (The Campaign Registry). A platform worth considering will not only provide clear answers but will also articulate how your business is registered and detail measures to prevent your number from being blocked.
Do they have good customer service?
Customer service is the cornerstone of brand loyalty. I myself have switched brands simply because the customer service department was unresponsive and seemed unbothered by my needs.
Reflecting on another personal experience, I once faced a pet emergency three days before Christmas due to a product issue. The responsiveness and genuine concern exhibited by the customer service department played a pivotal role in not only resolving the issue but also securing my loyalty as a customer. When choosing a business texting platform, prioritize one that values your concerns, responds promptly, and actively seeks to prevent future issues. You can also read some of their reviews from other customers.
Do they have high deliverability rates?
The purpose of business text messaging is defeated if your messages never reach your customers. Therefore, evaluating the deliverability rates of potential business texting platforms is crucial. Before making a decision, ensure that the platforms under consideration have a proven track record of high deliverability rates to maximize the impact of your business texts.
Do they have a business texting platform you like?
With diverse options available for business texting, it’s essential to choose a platform that seamlessly integrates with your existing workflows. Whether it’s email-to-text, an app, or integration with Microsoft Teams, the chosen platform should align with your team’s preferred communication methods. A well-suited platform will enhance efficiency and ensure a smooth transition to business text messaging.
Do you enjoy working with them?
Entering into a partnership with a business text messaging platform implies an ongoing relationship. Considering this, it’s crucial to evaluate whether you genuinely enjoy working with the chosen service provider. A positive working relationship fosters open communication, ease of collaboration, and a shared commitment to the success of your business texting endeavors.
Conclusion
Choosing the right business text messaging service doesn’t have to be a daunting task. TextBetter, with its comprehensive approach to compliance, robust customer service, high deliverability rates, versatile platform options, and commitment to client satisfaction, stands out as a reliable choice. Schedule a call with TextBetter’s sales team today and let us guide you through a seamless transition to business text messaging that meets all your unique requirements. Feel confident in your decision and embark on a successful business texting journey with TextBetter.
