If you’ve ever had a 10DLC campaign rejected for something small — like unclear opt-out language or a missing privacy policy—you’re not alone. Here’s a real example one of our clients ran into before coming to us:
Explanation: Inaccurate Registration. Inconsistency between sample message and use-case. (602)
These are the kinds of frustrating, time-consuming delays we help you avoid.
At TextBetter, we offer true white-glove 10DLC registration—not just form-filling, but hands-on guidance and carrier-savvy strategy from start to finish. Here’s what that looks like:
1. Compliance Consultation Comes First
We start by understanding how your business uses texting—and how you obtain consent. This step is critical. We’ve worked with businesses who had:
- No consent process at all
- Outdated consent practices that no longer meet carrier requirements
That’s okay. We break it down, help you create (or refine) a consent process that works for your business, and ensure it satisfies carrier expectations.
2. Preliminary Review of Your Online Presence
Carriers check your website. If you don’t have:
- A clear privacy policy
- Accurate business info
- A compliant ‘Contact Us’ form
…your campaign will likely be rejected.
We get ahead of this by reviewing your website and online forms before we submit anything. For example, did you know requiring a mobile number on a contact us form can trigger a rejection?
Well, it can – even if your form has nothing to do with text messaging.
3. EIN & Business Identity Validation
Your EIN must match your legal business name exactly — including address. Any mismatch here causes delays. We confirm all of that up front to avoid unnecessary back-and-forth.
4. Align Message Program with Sample Messages
We ensure your sample messages align with your stated use case. Carriers want a consistent story. If you’re registering for appointment reminders, your sample messages should reflect that.
We’ll also ask if you include:
- Links (and whether they’re branded)
- Phone numbers in messages
These details matter. Excluding links and/or certain sample messages can result in filtering or message blocking after you’re approved.
5. Verify Carrier Messaging Requirements
We make sure your message flow includes:
- Your Brand name
- STOP instructions
- HELP instructions
- Disclosures for message frequency and “Message and data rates may apply”
- Type of messages your customers can expect
- Link to your privacy policy
Including these in your opt-in disclaimer is considered best practice by the CTIA — and more importantly, is required by carriers. Unfortunately, they’re often missed by businesses trying to navigate registration on their own.
6. Carrier Education = Fewer Blocks
Registration isn’t just about approval. It’s about educating the carriers, so they don’t mistakenly block your texts once you go live.
By providing a full 360° view into your business and your use case, we reduce false spam flags and ensure reliable delivery.
The more information they have, the smoother your deliverability will be.
7. Throughput & Vetting Strategy
Need higher volume or faster delivery speeds? We help determine if additional vetting or higher throughput tiers make sense—and walk you through the process.
Bottom Line
TextBetter’s white-glove service is about more than just submitting a form. It’s about knowing what carriers look for, anticipating problems before they happen, and helping you build a compliant messaging program that delivers.
We decode the jargon. We manage the details. And we make sure your messages reach the people they’re meant to.
Our clients often tell us, “I wish we had started with TextBetter.”
That’s the power of white-glove service.
Free 10DLC Consultation
