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Business Text Messaging Etiquette
The need for convenience, speed and efficiency has turned texting into a primary form of personal communication for most of us. However, business text messaging has become increasingly common in all sizes of businesses for the same reasons. In fact, using text to...
Business Text Messaging Service for Credit Unions
The most significant shift in customer service since the 1-800 number is under way. Credit Unions are choosing to implement business text messaging service to support communicating through text as members have come to prefer this method with other businesses they...
Business Text Messaging Service Supports Challenges in Recruiting
Recruiting is tough work and the competition for good talent is high. With unemployment rates very low, recruiters and staffing agencies are feeling the strain more so of attracting and hiring top talent. While most people can agree that a lower unemployment rate is...
How Law Firms Should use Business Text Messaging
The rise in technology has dramatically changed the way we communicate. A significant change in modern business today is the prevalence of mobile technology. People are busier and oftentimes don’t have or want to make time for a phone call. Texting is no longer just...
Landline texting leads to positive customer experience
This past week I was thinking a lot about customer experience and what that means from both a customer and business standpoint. From the lens of a consumer, it was pretty easy to recall interactions to classify both good experiences as well as a negative one. When I...
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