Despite the number of benefits businesses gain when using business text messaging as part of their communication strategy, there are still quite a few myths and misconceptions when using text in a professional setting. Unfortunately, these myths cause hesitation about...
When was the last time you sat down and wrote a letter to a business? Does that concept seem a little foreign? How about sending an email to a business? I’d even say sending emails can seem a little outdated as so many businesses have adopted business text messaging...
Anytime an agency deals with the public at large, text appears to be the communication medium of choice. Case workers struggle with giving out their personal cell number and find transferring of messages from their cell phones to case files time consuming and...
Contact centers today support multiple communication methods including voice, text, email and social in both inbound and outbound settings. This omnichannel approach allows contact centers to support all aspects of its client’s business, if needed. With the rise in...
There is no doubt that business text messaging is timely and efficient. The use of business text messaging in daily communication has dramatically increased in adoption and usage over the last few years. While it is fast and convenient for both business and customers,...
Landline text messaging has significantly grown in adoption and usage regardless of the size of business. In the past, businesses only used texts for marketing purposes, to promote a product or an event. Today, the most successful businesses are using landline text...