TextBetter™ suite of Text products Receives Technovation Award

Image of Kelsey Olsen Accepting PACE Technovation Award for TextBetter

TextBetter™ received the Technovation Award on April 4, 2017 during the Professional Association for Customer Engagement (PACE) Convention and Exposition in Tampa, FL. TextBetter is a simple patent pending service that allows businesses to send and receive text messages, known as business texting, from their email. TextDesk™ enables contact centers to have conversations between agents and customers via text.

These services allow any business to text-enable any landline telephone number like their main business number and/or each employees’ direct number. Employees are then able to use their existing email account to send and receive emails that are converted into a text message and delivered to and from cell phones. This enables conversational text between a customer and a business. Text messages would then be archived with emails. No software is required to be installed or configured and there are no changes to the business’ existing telephone services. According to CTIA 97% of all text messages are opened in less than 15 minutes and less than 1% of all text messages are spam.

“Today’s leading businesses are seeking ways to engage with their customers utilizing TEXT. Research shows that consumers and employees prefer to text. Giving businesses the ability to unlock the power of texting by utilizing their existing phone numbers and enable texting through using their existing email address was really a no brainer. This service allows for a seamless conversation between both services” Dean Garfinkel, President.

The award was presented to Kelsey Olsen, Director of Enhanced Telecom Services by Stuart Discount, PACE chair and Mark Boehmer, PACE Treasurer at the recent PACE convention in Tampa, Florida.

Image of PACE Technovation Award 2017About the Technovation Award

The PACE Technovation Award is given to a new product or service that demonstrates innovation and improves customer engagement.

About Quality Voice & Data

Quality Voice & Data based in Aurora NE, offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Services include www.LocalCallerid.com and Caller Name Display management, Brand Guard Caller ID Management Services, SMS Text messaging and advanced IVR solutions. TextBetter is a simple service that allows businesses to send and receive text messages from their email.

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For more information contact:
Dean Garfinkel, CEO
516 656-5115 (text me!)
[email protected]

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.


2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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