Business text messaging guidelines

There is no doubt that business text messaging is timely and efficient. The use of business text messaging in daily communication has dramatically increased in adoption and usage over the last few years. While it is fast and convenient for both business and customers, it certainly has a set of challenges. Messages can be incomplete. Words can be misspelled. The meaning of the message can be misinterpreted. The tone could be distorted. As business text messaging continues to increase in popularity, it’s important to understand the anatomy of drafting and sending a proper professional text

While there isn’t necessarily a “one size fits all approach” or “secret sauce” for perfect business text messaging, there are several guidelines and considerations to take note of. Here are 10 elements to apply when your fingers hit the keyboard to begin the draft of your message.

  1. Keep it short. The best part of texting is how quick and easy it is to communicate. Messages should be able to be read in a matter of seconds and responded to with ease. It’s best to limit the text with no more than two sentences.
  2. Make it personal. The message should be personal to the customer and appropriate to your business.
  3. Pay attention to tone. The tone of the texts we exchange with friends and family are much different than in our professional lives. With business text messaging, be mindful of both business and text appropriate tones before hitting send. There is a delicate blend between not sounding stuffy and using language that you may use outside of work. Make sure the tone is energetic, upbeat and polite.
  4. Clearly communicate. There should be zero confusion as to what you are trying to say. It’s best to not leave misinterpretation to chance and potentially cause conflict and/or a missed business opportunity. Make sure your message, along with your ask, is clear. It’s always best to review the text for clarity before sending.
  5. Spelling and punctuation. This might seem like something that just doesn’t need to be mentioned…but it absolutely does. You may think that text messaging is casual enough to not use spell check or even use correct placement of apostrophes or commas. The fact is, it does matter when representing your company and brand. Business text messaging should always include the use of correct punctuation and spelled words. 
  6. Timing matters. It’s best to limit business text messaging communication to work hours. 
  7. Sign off with intention. Text threads can go on and on, as though each person doesn’t want to be the first to close the conversation. Be aware of when the goal of the text has been reached. Thank them for the information provided, promise to follow up and/or be clear of the next step. Don’t leave customers wondering what may be going on by not closing the conversation.
  8. Be mindful of frequency. Business text messaging can easily become an annoyance to your audience if it’s perceived that messages are sent too often. Sending multiple messages that could easily be sent in one might be something you do to your friends, but definitely not your customers. Before the message is sent, always consider if email is a more prudent communication method for the topic or goal of the message.
  9. Make it easy to reply. Keeping your texts short and sweet also means you need to keep them clear. If you’re asking your recipient a question, make it easy for them to provide a simple yes or no answer. Consider phrasing your message in a way that does not require a lengthy detailed explanation. 
  10. Be prompt in your response. There is an assumption that there will be a pretty swift response to a text message. Unless you are unavailable, make the effort to respond quickly, otherwise your lack of response could be seen as you just don’t care of the customer/issue isn’t important enough for you. If for some reason you cannot or did not respond to the message quickly, make sure to offer an apology for your tardiness in response as soon as possible.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise.

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email, which includes pictures. Pretty simple, right? There is no software to purchase or change how you do business. 

There are many ways in which your business can benefit from sending and receiving messages, but we’ve outlined a few of our favorite benefits here. Have questions on how TextBetter can make business text messaging work for you? We’d love to answer your questions. Call or text us today at 800-322-1112.

Business Text Messaging Service for Credit Unions

The most significant shift in customer service since the 1-800 number is under way. Credit Unions are choosing to implement business text messaging service to support communicating through text as members have come to prefer this method with other businesses they engage with. Credit Unions are realizing that their members want to do more than talk and email when it comes to personal banking. Since we live in technology driven and dependent times, its essential that Credit Unions implement a mobile technology strategy that provides an alternative communication solution like business text messaging for its’ members. The strategy should address timeliness, convenience and accessibility with having the member relationship top of mind. Implementing business text messaging for your Credit Union supports each of these aspects.

Timeliness

Technology is best when it’s simple to use.  Members desire swift responses to their questions that do not necessarily require a lengthy phone call. Not only is it effortless to use text to answer simple questions, it supports the member relationship with the Credit Union in a positive light by providing timely answers to simple questions. Leverage text messaging service to send automatic responses to members after hours, when a Loan Officer is out of the office or over the weekends to share banking hours. This means your doors are always open to the members.

Texting Service for Business

A Business text messaging service helps support the Credit Union staff as well as the members as the dialogue is always open and transparent. By using text messaging throughout the loan process, Credit Unions have been transformative while eliminating several days overall to the entire process. Additionally, text can be used for:

  • Share loan application status
  • Provide detailed next steps and what to expect in the loan process
  • Schedule appointments to sign documents at a specific branch
  • Request additional or missing documentation needed to move the loan process forward
  • Get answers to time sensitive questions faster during busy day time hours
  • Hours of operation
  • Out of the office responders
  • Member satisfaction/Branch surveys
  • Sharing disclosures

Convenience

Using business text messaging service makes it very convenient for the members and the Credit Union to communicate. Credit Unions are seeing a reduction in loan processing time by having the ability to collect loan documents through text. It’s never been easier to both send and receive necessary documentation such as photos of required paperwork, forms, and more via text message. Gather all supporting documentation in seconds and eliminate unnecessary phone calls and emails. The goal of implementing business text messaging is to provide and secure and convenient way for members to communicate with you. The ability to send real time answers to their questions directly to their mobile device is exactly what members want.

Accessibility

As mobile usage continues to grow, members increasingly are expecting interactive mobile capabilities. The majority of people choose texting over calling in their personal lives due to the seamless nature that texting provides. A Credit Union that is accessible to its’ members via text provides a great opportunity for business. While Credit Unions are notorious for great interest rates, leading technological enhancements for its’ members hasn’t been at the forefront.

Business text messaging service enables the ability to deliver actionable information in a preferred and a more engaging way, giving members more of what they want. Let’s think about this for a minute, texting is quicker than a phone conversation; it does not require small talk or niceties such as “how is the weather” that takes up valuable time. Text is a highly accessible way to respond and to be available to members that do not wish to have a phone conversation, and who may otherwise avoid having important questions answered.

Relationships

Your business is built on relationships, and relationships are built on communication. These days, people prefer to communicate by text message, both personally and professionally. Text is personal and is what members want, and it shows. The data shows that in the financial services industry, emails have less than a 3% click rate. Comparatively with text, it’s under 3 minutes. Is text more effective and easier to use/respond to? Yes, it absolutely is. When making it easier for your members to do business with you, stronger relationships are built which is great for the Credit Union and member. Business Text messaging service helps facilitate and continue to build upon the member-Credit Union relationship. Continue building on the great relationships that you’ve established and working on establishing with integrating text into the day-to-day process.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Business Text Messaging Service Supports Challenges in Recruiting

Recruiting is tough work and the competition for good talent is high. With unemployment rates very low, recruiters and staffing agencies are feeling the strain more so of attracting and hiring top talent. While most people can agree that a lower unemployment rate is good, there are a lot of ways that it can make being an HR professional a lot more challenging. However, sourcing, recruiting and hiring can absolutely be successful in today’s low-unemployment environment with doing things a little differently. It’s time to get creative and move faster to secure the right talent your company needs.

Utilizing modern technology to improve recruiter productivity and a create world class candidate experience is what helps set organizations apart from others in securing top tier talent. Using a business text messaging service as another method in communicating with candidates is proving to be wildly successful. A business text messaging service supports recruiting success.

Welcome to the new way of connecting with candidates.

Higher open rates

If you don’t believe that text messages have a higher open rate, pause from reading this article and look at your email inbox. Now look at your text messages. It’s likely that your inbox has 10x or more unread emails than your phone does texts.

Business Text Messaging

Text provides a quicker and more efficient way of communicating as 97% of texts are read and responded to within 15 minutes. Using business text messaging software helps facilitate how timely your candidates and recruits respond to you, in comparison with other organizations they are in cycle with.

Text is easy and flexible

Everyone texts. It’s convenient and can be done from anywhere. When it comes to using text in the recruiting process, it literally can be used anywhere.

Use business text messaging to:

  • Acknowledge applications are received and expected next steps
  • Prescreening
  • Scheduling initial and subsequent interviews
  • Specific instructions for the interview (location, directions, parking)
  • Post interview follow up
  • Feedback about the entire candidate experience from start to finish
  • Onboarding of new hires
  • Referrals
  • Reminders for interviews and other relevant information
  • Brief check in’s

Text builds relationships and establishes trust

Candidates can feel disconnected and unsure when a company takes too long to acknowledge their interest in a job. According to a survey from Indeed, building connected relationships with candidates is an essential part to being a great recruiter. Trust is built when a company views your application and promptly reaches out. When a company takes too long to respond, candidates probably ask themselves why they would want to work for a company that makes them feel undervalued. Using text messaging software will help facilitate that vital connection from the very beginning interaction with candidates.

Text increases recruiter productivity and decreases time to hire

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

Use text to maintain contact with candidates for future opportunities

As a recruiter you’re fully aware that you can’t make contact with someone and cross your fingers that they will keep your company in mind for a position in the future. It just doesn’t work. To keep your pipeline of candidates warm, it’s vital to maintain regular contact. These pools are generally candidates that were not hired for the position they applied for but there is agreement that they should be considered for other similar opportunities when they arise. If you don’t stay in contact, you’ll most likely lose the opportunity to connect with them for future positions. This regular and proactive contact is yet another demonstration of an excellent candidate experience, which speaks volumes of your company. Using business text messaging to facilitate this regular contact is a streamlined and simple way to stay engaged.

The TextBetter business text messaging service uses email as the vehicle to communicate. The candidate receives the content sent as a text message to their device, just as they are accustomed to. Both candidates and recruiters can send and receive attachments via text, including pictures. With continuity being vital to the candidate experience, the same phone number is used for both text and phone communication.

Business text messaging is certainly changing the playing field and the changing the way recruiting takes place. Partnering with a business text messaging company like TextBetter will strengthen communication and recruitment efforts in conjunction with successfully help support your 2019 recruiting and hiring organizational goals.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise

Business Texting Service for Law Firms

As texting has become a dominant form of communication today, business texting services are being widely adopted among businesses, including the legal world. With text not just limited to personal communications any longer, businesses have embraced the change and recognized the opportunities and benefits that have come along as a result. Specifically as it relates to law firms, using a business texting service has many distinct advantages in managing cases and the nuances that come along with them. Attorneys specifically have found that by using a text messaging service, they have more time to spend preparing for court, engaging in meaningful dialogue with their clients and strategizing on their cases by simply using a form of communication that their clients prefer.  Here’s how:

Appointments

As part of the client management process, it’s critical to keep moving cases forward. Using a business texting service to schedule and confirm appointments is an easy and effective way to help keep the process fluid. Using text for appointment reminders helps law firms increase client appointment attendance and effectiveness, making the most of the attorneys and clients time.

Documentation

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. By sending timely reminders that clients will actually read assures you’ll get the documents needed to meet deadlines and close cases quicker.

Business Texting Service

Improved Customer Service

Leveraging a business texting service in your law firm will help build more meaningful and solid relationships by improving customer service. As a result of this, client retention and the referrals your clients give is also improved. By adding text messaging in the mix of your communications, a better customer experience is being created. Clients become frustrated when they are placed on hold by the front office as they check to see the availability of the attorney. Playing phone tag is equally as frustrating. From the client’s perspective, the ability to send a quick text asking a simple question, for time to discuss an issue or just checking in plays a vital role in the trust and confidence of the attorney-client relationship.

Prospective Clients

Most law firms offer a free consultation with prospective clients. Include a number to text as part of the process to provide another option for prospects to engage with your firm. Use text as a tool to help prescreen potential clients. Do they live outside of your service area? Are they in need of a different area of expertise than your firm offers? Using a text messaging service will help gather pertinent information for a more meaningful discussion when you meet.

There are many uses for a business texting service in your law firm. At a glance, here are several of those ways:

  • A convenient way to get questions answered quickly
  • Schedule, confirm and send reminders for appointments
  • Eliminates delays that phone tag or email may otherwise cause
  • Ability to communicate with multiple clients at one time
  • Communicate from anywhere without distractions
  • Court date reminders
  • Status updates
  • Retention of all communications, including attachments
  • Payment notices and reminders
  • Documentation reminders
  • Automated messages such as office hours or address

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing technology like a business texting service, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

How can your business use a landline texting service?

A landline texting service for business is a tool to help facilitate the next generation of effective modern business communication. With text messaging being so prevalent in our day to day, it’s a seamless way to use this preferred and powerful method to communicate with customers. As a result of using a landline texting service, businesses have become more productive and effective with reaching customers and are seeing positive interactions between the business and customer.

There are limitless ways a business can leverage a landline texting service in their day to day process. Some of those are:

  • Scheduling/rescheduling a call or an appointment
  • Sending appointment reminders
  • Confirming appointments
  • Checking customer availability
  • Asking and responding to questions
  • Addressing order issues
  • Placing and confirming orders
  • Customer service issues
  • Referrals
  • Scheduling interviews
  • Surveys
  • Using autoresponders for hours, location or employment information
landline texting service

To get a little more specific, here are some examples of industries using a landline texting service and how they are using it:

Sales teams:

  • Communicate with prospects/customers to answer questions
  • Last minute details to wrap up a quote or pricing
  • Build rapport by using a preferred method of communication
  • Alternate, quick way to reach customers outside of calls/email

Human Resources and Staffing:

  • Recruiters can reach candidates to schedule, confirm and reschedule interviews
  • Remind of specific details the candidate needs for the interview
  • Day of interview logistics such as parking, building and location specifics
  • Post interview follow up and next steps

Law Firms:

  • Quickly schedule, confirm, and reschedule appointments
  • Request specific information and answer questions
  • Protect the attorney from providing their personal cell phone number

Banks and Credit Unions:

  • Request additional or missing documentation needed to process loans
  • Get answers to time sensitive questions faster during busy day time hours
  • Provide what to expect next in the loan process
  • Hours of operation
  • Out of the office responders

Veterinarians:

  • Timely post-surgery or treatment updates
  • Appointment scheduling, reminders and confirmations

Auto and Transportation:

  • Scheduling routine car service
  • Checking in with customers that haven’t come in for service in a while
  • Reminder of services needed and/or recommended

While these are just a few examples that barely scratch the surface; there are many more ways businesses are using text with their customers. A landline texting service empowers communication of any size business across all industries. Enable the main business number for text or the entire company or anywhere in between. From continuity perspective with your customers, no change is needed with phone numbers into your business. Keep the same phone number that your customers know and simply enable it to send and receive text messages. All text exchanges are archived and are kept according to your business retention policies. Using a landline texting service provides another, yet effective way to communicate with customers.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Business Text Messaging Solutions in Sync with CRM’s

Most business use some form of CRM system to manage their contacts, keep track of and facilitate customer communications. Text messaging becoming increasingly effective and a productive part of an omnichannel approach to business communication, but how are those conversations and interactions being captured? It’s imperative those communications are being captured and archived in your CRM. Business text messaging solutions work with your CRM system to provide a seamless and efficient way to both send and chronicle those two-way communications.

Archiving communications

If anyone in your business is currently texting customers, where is that communication being stored? Is it on each employee’s respective mobile phones? If so, what happens when that employee leaves the company? The problem is they’ll take that valuable information with them.

The point is, it’s challenging to track these conversations. Using a business text messaging solution, the team has access to the complete conversational history. If an employee happens to be on leave, and someone else was assigned those accounts temporarily, it’s easy for them quickly read the communication exchanges and address the accounts as needed.

business text messaging solutions

Understanding how beneficial archiving text communications into the CRM is certainly important for business. Learning the historical interactions and background of a customer or prospect with your company and applying that knowledge when communicating with them will help your company become more relevant to them.

Business text messaging solutions and CRM’s

Text is a convenient. It’s powerful and cost effective. Text provides a means for keeping in touch with customers in real-time while simplifying the process of relationship management for users. With business text messaging solutions, the texts will automatically sync with your CRM. This ultimately eliminates the hassle of manually entering or copying and pasting the texts into the CRM.

  • There are no workflow interruptions. Your current workflows stay the same with messages imported directly into your CRM.
  • Allows for continuous conversations. Access prior message history easily. This provides context and helps facilitate ongoing conversations that build strong customer relationships.
  • No new platforms to learn or install. Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.
  • Improved customer relationships.  Texts increase the chance of connecting to the customer on a more personal level, having detailed historical communications archived and to reference, creates a more customer focused experience.

The bottom line is this: if you are currently using text but they are not being synced with your CRM, invest in a business text messaging solution ASAP, you’ll be glad you did in both the long and short term.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Landline Text Messaging Service: Key Features and Benefits

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Landline Text Messaging Service

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

More productive recruiting: use a business texting service

Last week we explored how the dynamics of recruiting the best candidates requires exploring new and innovative solutions. With the rise in accessibility and connectivity to mobile devices, a shift in the process is necessary. Implementing a business texting service as part of the workflow to attract, communicate and hire candidates has proven successful. Not only does it help expedite time to hire, it provides an exceptional candidate experience that sets your organization apart of others.

Many of our customers have asked us for some examples of how recruiters are using TextBetter as their business texting service. While this isn’t a complete list, here are 6 of the most common ways a business texting service is leveraged by recruiters.

business texting service

Scheduling

One of the biggest challenges we hear for a recruiter is the time it takes to coordinate interviews. Using a business texting services helps eliminate the unproductive and time consuming phone tag, voicemail and email madness. Even the very best sticky notes, calendaring and task based systems don’t compare to the efficiency and responsiveness of a text message. As it relates to scheduling, a business texting service can help you schedule as well as send reminders about their upcoming interview.

Example:

Hi Jake, this is Megan from Children’s Mercy. We would like to move forward with a scheduling an interview for the informatics position you applied for. What’s your availability on Tuesday and Wednesday of next week?

*As a side note, text is also effective for scheduling subsequent interviews, too.

Reminders

Use a business texting service to remind candidates of their upcoming interview, to bring and/or submit required information such as a resume, job specific information and events such as job fairs. Also consider using it to send instructions for when they arrive for their interview, dress code, parking information or any last minute notifications the candidate should be aware of.

Example:

“Hi Bob, just sending you a reminder about your interview scheduled tomorrow at 1:00 pm with the VP of Sales. When you arrive, please park in the east visitor parking. Someone will be at the front to greet you as you walk into the building and take you back for your interview. Good luck!”

Interview Follow Up

How great is it to receiving feedback from your recruits/candidates? That feedback is so valuable and critical to the process! Use a business texting service to collect feedback formally or informally. The ability to send a link to a survey page is something that can be easily leveraged via text.

Example:

*Consider using text throughout the process, even post hire.

Melissa, I’m anxious to hear how your interview went this morning…I really hope it went well. I’d appreciate your thoughts on the process and your experience so far. Would you mind taking 3 minutes to complete this survey? http://interviewfeedback.com. Thanks!

Re-engagement

The Bureau of Labor Statistics reported late last year the median employee tenure was 4.3 years for men and 4.0 years for women. With workers spending five years or less in every job, so they are devoting more time and energy finding and transitioning from one job to another. The successful recruiter is one who is up-to-date on trends in their industry and who keeps in touch with candidates letting them know that they’re a resource as they look to change positions or are looking for a specific opportunity. A business texting service enables these brief and simple texts to happen.

Example:

“Andy, it’s Nathan from Excel Solutions. Are you still in financial services? I’d like to connect and share a couple of positions you may be interested in. Thanks and let me know!”

Pre-screening tool

Some may say that effective candidate screening is part art and part science. Using a business texting service can help facilitate interest in the position from the candidate’s perspective by sending a quick text. Everyone would love to eliminate the dreaded phone tag game, right? By using text at the top-of-the-funnel to screen helps create much higher quality and more meaningful in-person interviews as the candidates are truly screened and ready for the next step in the process.

Example:

“Hi Rich, thank you for your interest in working with us. Before we schedule an interview, I just want to make sure we’re aligned on compensation. What are your salary expectations with this job?”

Candidate experience is such an important focus in the entire recruitment lifecycle. Provide candidates with first class experience with personalizing messages along the way. Implementing a business texting service in your processes will lead to happier candidates and ultimately faster hires.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.