5 Essential Business Texting Best Practices to Follow

Establishing business texting best practices will help support the effectiveness of communication from your company to its customers. It is important to respect the power that text has and define guidelines for how these messages should be structured.

Business text messaging is an extremely powerful tool for communicating with and connecting to your audience and getting your message in front of them. With incredibly high open rates it’s no wonder that more and more businesses are using text in their day to day communication with customers. Here’s the deal though, with more companies joining the business text messaging revolution, it is important to craft well thought out messages and use this tool appropriately.

While there is clear evidence to support the benefits of text messaging for business, there are still many factors that can impact the level of effectiveness. Understanding and following business texting best practices will make a big difference. 

Business Texting Best Practices

Here are 5 business texting best practices to follow:

1. Be Brief

One of the main benefits of text messages is their brevity, which is probably why 97% of text messages are read in 15 minutes. Text messages relay brief and timely information not contract details or asking lengthy questions.

Send no more than two or three short sentences at a time. While you want to avoid abbreviations and acronyms when possible, being brief is critical to effective text messaging. In-person meetings and phone calls can provide clarity and detail to your texts—not the other way around.

2. Provide Value

Make sure that every text message you send is one of value! Don’t waste your customer’s time contacting them if you don’t have something that’s going to add value to the business relationship. The message should be personal to the customer and appropriate to your business.

Put yourself in the customer’s shoes and think about it this way, when your phone alerts you that you have a text, would you be frustrated if there was no real purpose for the message? That’s one of the fastest ways to aggravate a customer.

3. Spell out the details

There should be zero confusion as to what you are trying to say. It’s best to not leave misinterpretation to chance and potentially cause conflict and/or a missed business opportunity. 

Make sure your message, along with your ask, is clear and concise. Provide only what is needed and leave the rest out. It’s always best to review the text for clarity before sending it.

business texting best practices compressed

4. Text during normal business hours

It’s important to be cognizant of the time when sending texts to your customers. One of the many business texting best practices is asking for or reminding them of an action that needs to take place. It’s unlikely to happen during the middle of the night. Keep messages within normal business hours.

5. Respond promptly

There is an assumption that there will be a pretty swift response to a text message. Unless you are unavailable, make the effort to respond quickly, otherwise, your lack of response could be seen as you just don’t care of the customer/issue isn’t important enough for you. If for some reason you cannot or did not respond to the message quickly, make sure to offer an apology for your tardiness in response as soon as possible.

Text messaging is more effective, quicker to be seen, read and responded to than any other communication channel. It is the most preferred and popular way to communicate with customers. In fact, businesses that incorporate texting into their communication channels see an increase in customer experience

How does it work?

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox.

And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to see what the excitement is about? Contact us today!

About TextBetter

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

The Endless Benefits of Landline Text Messaging

Do you know all of the benefits of landline text messaging? It has, without a doubt, revolutionized communication when it comes to connecting a business to its customers. It’s so much more efficient!

Are you using text in your business today? If not, is it because the thought of having an employee text a customer from their personal cell phone make you feel uneasy? Perhaps you are concerned that communication can’t be monitored and, should employees leave, there isn’t a record of the conversation history which is a major challenge! There is a solution though…let’s talk about landline text messaging with TextBetter.

Landline text messaging provides the ability to communicate in real-time with customers. It enables businesses of all sizes, markets, and industries to send and receive text messages using their respective email client as the vehicle for delivery.  

If you are not using it in your communication strategy, it’s time to reconsider. Here’s why.

Benefits of Landline Text Messaging

Business Text Messaging compressed

You don’t have to use a personal number to communicate

Texting is one of the most convenient ways to connect with customers and get the information you need. However, business owners tend to get a little heartburn when thinking about employees engaging in text message exchanges with customers for a variety of reasons. It’s also relevant to consider that employees do not always feel comfortable or don’t want to give out their personal cell phone numbers to their customers. 

A benefit of landline text messaging is that sharing personal numbers isn’t necessary. This helps employees protect their privacy and feel more secure while providing customer service as they can still text customers. 

With TextBetter, we simply connect your landline number to your email by pairing the two. It works with VoIP and toll-free numbers, as well. One of the many benefits with landline text messaging is that all text communication is archived in emails and can be synced and stored in any CRM! This provides the transparency that businesses need.

Increased efficiency

It is much easier to have several conversations taking place at once when using landline text messaging. This helps employees to multi-task and get more done during their work hours.

Among the number of benefits of landline text messaging, there is less room for error as texts can be quickly typed and sent as a message from a computer rather than a tiny phone screen. It’s great for customers! They receive personalized service without waiting very long as employees can help several customers at once.

Provides consistency

Your business should make it as easy as possible for customers to contact you when they have questions, concerns, or want to make a purchase. Another benefit of landline text messaging is that the same number can be used to text as the business or direct line.

Rather than requiring separate numbers for “text us” and “call us,” companies can provide one general “contact us” number that is text to landline enabled that can be included on business cards, advertising, and on websites. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.

It’s effective

Text messaging is far more direct than using any other type of communication. No matter what type of industry you work in, phone tag is certainly not effective. Crossing your fingers and hoping an email that was sent to someone doesn’t get caught in a filter is just not efficient.

With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. A benefit of landline text messaging provides a seamless way for customers to text your business and for you to text your customers.

Customer preference

When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is texts are short and are intended to get the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls.

The simplicity that landline texting for business provides translates to flexibility. A text can quickly be read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. Work smarter, not harder.  

Now that you know how the benefits of landline text messaging will help your company communicate more efficiently and effectively, it is time to try it out for yourself! We have several plans to choose from and one that is right for you!

Reach out to us today to get started!

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Why text enable landline numbers for your business?

If you’ve stumbled upon this article, you’re in the market to either text enable your landline or at minimum, discover the advantages and logistics involved in doing so. It is very common today for landline phone numbers to be text-enabled. Regardless the business size or industry, text messaging provides benefits to both the business and customers.

Speaking of customers, chances are that they have sent text messages intended for your business. 

Text enable landline

What happens if the landline phone number is not enabled?

There are a few different potential scenarios. 

  1. Nothing will happen. The message will not be delivered. No response will be sent or received.
  2. An automated message will be sent from your cell phone carrier to you letting you know that the message cannot be sent/received. As an example, “Sorry, your message to XXX-XXX-XXXX could not be delivered as this number does not accept Text to Landline messages. Please check the number and try again.”
  3. The message will be sent and converted to voice for the landline recipient. They will get the text message via a voicemail if they were not available to answer. There are several factors that play into if the message will be delivered or not. This varies by carrier.

Should every business text enable their landline phone numbers?

YES! Absolutely! When a business chooses to text enable its’ landline phone numbers, it provides an additional medium to send and receive customer communication. Text messaging empowers customers to connect with your business immediately without wading through a menu of options in an IVR. The point is, through text messaging, it is easy and convenient for customers to reach you and for you to reach more customers.

Given the advancements in technology, text messages being sent from your business appear just like the text that they receive from family and friends. This is a seamless and effective experience for your customers. There are no new phone numbers to learn; the numbers they have been calling can be enabled to receive texts. No hardware or software needs to be installed on your end.

Why text enable landline numbers?

Increased productivity: Landline texting for business is a key component in helping businesses and individual employees become more efficient as it is increasingly difficult to connect with a prospect. Text messaging helps eliminate the possibility of not reaching contacts or prospects or potentially losing sales to the exhausting phone tag game. Landline texting for business by TextBetter works with any email client, so you can use your existing email address to send and receive texts. And because you manage text conversations directly from your inbox, all conversations are archived and searchable in one place!

Customer preferences: When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is, texts are short and are intended to the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls. The simplicity that landline texting for business provides translates to flexibility. A text can quickly read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   

Immediate responses: With 97% of text messages opened and responded to in 15 minutes or less, With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. Landline texting for business provides a seamless way for customers to text your business and for you to text your customers

How it’s done

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox.

And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to text enable landline numbers with your business? Call or text 1-(800)-322-1112.

About TextBetter

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Send email to text with TextBetter – Improve your Performance

The ability to send email to text is just one of the many forms of communication that are available and at our fingertips with a moment’s notice today. The go-to form of communication for the majority of us is text messaging. So, where does texting for businesses fit into this? Many companies use automated texts for marketing, but where’s the conversation with a real person? We communicate through conversations with back and forth dialogue via text, and businesses should as well. 

Integrating texting into business communication as part of your process doesn’t just offer a better experience for your customers, it’s also a necessity to help meet customer needs and expectations. As a business, it’s a top priority to reach your target audience in a way that is efficient, effective, and fast.

Businesses who send email to text increase customer engagement and provide a better overall customer experience.

Today, businesses build brand loyalty not just by providing the best product, but by offering the best customer experience. A massive 81% of people say they find it frustrating to be tied to a phone or computer to wait for customer service assistance. If that isn’t enough to convince a company of the importance of texting for business communication, 90% of customers will choose to leave due to a bad experience and are willing to pay more for better customer experience from a competitor. Talk about competitive advantage? Using technology to send email to text to give your customers the experience they demand. It is quick and convenient – just what consumers want. 

Send email text with Textbetter

Maximize their time and yours

Customers would rather text you than have to call someone else. Your customers are busy and prefer texting because they can do it as they want on their own time, without it interrupting their day. Texting allows customers to multi-task while finding answers to their questions. Gone are the days of dropping everything to call and wait on hold…. customers hate that! The other antiquated option? Enabling your business with the ability to send email to text helps customers maximize their time and yours as well. 

The proof

97% of text messages are read and responded to within 3 minutes. Did you know that in 2018, less than 25% of emails were even opened? If that doesn’t surprise you, did you know that up to 50% of sales go to the company who responds first? Responsiveness is key. However, keep in mind that speed alone is not good enough. You have to be quick while providing a QUALITY response. If you want to reach your audience and make sure they can reach you, the solution is clear, texting for business communication is essential.

How does it work?

It’s easy. The function of send mail to text is simply a form of technology that converts standard emails into text messages.

You may be wondering, how can a business like yours use this and take a simple communication method like send email to text and use it to grow the company, increase revenue, and see more responsive communication with customers? It’s simple, at least our customers seem to think so. 

TextBetter makes landline texting for business easy. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting Once you get an email confirming that set-up is complete, you’re ready to start texting!

Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Integrating business texting solutions into your day-to-day is key to staying relevant and evolving with your customer preferences.

Send email to text using Textbetter

What can you send text to email for?

There are limitless ways a business can leverage this in their day to day process. Some of those are:

  • Scheduling/rescheduling a call or an appointment
  • Sending appointment reminders
  • Confirming appointments
  • Checking customer availability
  • Asking and responding to questions
  • Addressing order issues
  • Placing and confirming orders
  • Customer service issues
  • Referrals
  • Scheduling interviews
  • Surveys
  • Using autoresponders for hours, location or employment information

The fact is, in order to stand out from your competition, it’s imperative that you offer customers something that differentiates you. Texting is more personal than email and a simple form of engagement. In your personal life, think of the people you text versus those you email? Would you rather have the option to text a company rather than sit on hold and wait? Apply that thought to your organization and implement texting for business communication. It’s easy to get started!

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise

Why a text messaging service for small business is essential for strategic growth

As an SMB company, perhaps you’ve imagined what the perfect text messaging service for small business owners would look like and what it could do if you could wave a magic wand and develop it yourself. As a small business owner, you know the landscape of your business and industry inside and out. You know that there is great need to have a variety of marketing methods that are effective, reliable and affordable and that relying on just one method isn’t going to cut it. Integrating a text messaging service for small business is a powerful, cost-effective way to help grow your business.

The TextBetter team has created a text messaging service for small business that helps modernize the current landscape of communication. 

A text messaging service for small business starts and ends with TextBetter

Why use text?

Studies show that your customers prefer texting over email and that it is wildly more effective than any other communication channel out there today. There is no way around the fact that using a text messaging service for small business enables growth by developing better relationships with customers, increasing engagement and retention and recognizing higher sales volumes. 

Text messaging is fast and personal

Having a real-time 2-way text conversation with customers by answering questions, scheduling appointments, closing deals, confirming meetings, providing directions….it all can be done by using a text messaging service for small business. Text messaging is for every business, regardless of industry, market or size. 

Time is money

It may sound cliché; however, it is true. A text messaging service for small business allows the business and staff to assist more customers more effectively in so much less time. Text provides the flexibility you need and the convenience customers demand. Leveraging a text messaging service for small business as part of a communication strategy allows more effective and convenient options for customer engagement.

Text Messaging Service

Strategy #1: Provide better customer service

Using a text messaging service for small business will help you facilitate a better customer experience for your customers. Making an investment into the customer service that is received from your business will help retain current customers while attracting new ones. When customers have a positive experience, it influences their willingness to speak and share their encounter with your business.

Enabling the business and staff to respond to customer service inquiries or issues on demand is powerful. 

As it relates to customer experience, TextBetter connects your landline number with your email address by simply pairing the two. Your customers do not have to learn a new number and can use the one that they have been familiar with from the start. There is zero disruption to the customer or business!

Strategy #2: Maximize business effectiveness

A text messaging service for small business will help track customer communication and information. By unifying your business communications through text messaging, sales, marketing, and customer support teams can work more effectively and proactively using the same common process. Because text conversations are converted into emails and then stored in your inbox, syncing with any CRM is easy. This simple process allows visibility for everyone in the business to know what is going on with any particular customer in any given moment.

TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.

Strategy #3: Acquire more customers

How many phone calls do you miss after business hours? How many customers or potential customers are trying to text your business number but are unsuccessful? Using a text messaging service for small business provides the ability for customers to reach your business at their convenience, not just on the timeframe you’ve established for your business.

Consider this…incorporating a text messaging service for small business into the communication strategy can dramatically chisel down long hold times. Providing a customer or prospective customer the various ways to reach your business, including text, another thumbs up will be given, as leads will appreciate the convenience, immediacy, and ease-of-access that text messaging provides. A text message for small business ultimately leads to a great customer experience.

Strategy #4: Use text to follow up and follow through

Salespeople say that getting responses from customers and prospects is often times challenging. This is where a text messaging service for small business comes in. Texting is fast and reliable. 97% of texts are read and responded to within 15 minutes. It is the way we as consumers communicate and is what we are accustomed to. 

The saying “the early bird gets the worm” is especially true in this scenario. Be the first company to reach out to a lead who has expressed interest…this is the highest chance of closing any deal.

Text Messaging Service for businesses to provide a better customer service

How does a text messaging service for small business work?

We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Easy, right? Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a customer, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps:

1. Pick Your Plan

Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.

2. Send Us Your User Information

Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number

Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting

Once you get an email confirming that set-up is complete, you’re ready to start texting!

As a small business owner, you understand the value of making the right investments in marketing tools. A text messaging service for small business has been proven to be a game changer for businesses. Chances are, your competitors are already using text. It’s time for your business to capitalize on the opportunity to reach customers using the best text messaging service for small business, TextBetter.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Business Text Messaging Increases Recruiting Productivity

If you get a little squeamish at the thought of sending business text messages to potential candidates, take some Pepto because times have changed. Texting candidates is one of the most efficient and effective means of communicating, not to mention preferred, with job seekers today. 

Why use text?

Business text messaging is proven to work engaging candidates, especially in a thriving job market. With more job openings than there are candidates, recruiters have a very tough job. The highly competitive job market demands recruiters to seek innovative ways to attract and secure talent faster than your competition. If you want to hire the best, most qualified applicants, engage them and keep them interested in having conversations with you through text messaging.

Benefits of using text

The benefits of using business text messaging in recruiting are substantial. Some of them are: Reduce time to fill

  • Increase time to hire
  • Communication sent by text is actually seen and read by the candidate
  • Messages are personal which helps build relationships with candidates
  • Texting is easy and flexible
  • Increases recruiter productivity
  • Candidate pipelines are built for future opportunities
  • Text is discrete and can be responded to at the convenience of the candidate
  • Increases candidate engagement

Business text messaging is certainly proving to be the preferred choice for both candidates and recruiters as it helps streamline the entire recruitment process. In some cases, HR departments are using text in place of or in addition to traditional pre-screening interviews. 

Increased efficiency and productivity 

Using text to communicate with candidates isn’t a new idea. In fact, recruiters have done this but have used their personal device for text communication. In the last several years companies that provide business text messaging solutions have emerged due to the demand and success that text messaging brings to organizations that use it. 

Text can be used throughout the entire candidate lifecycle. From initial lead engagement, receiving applications, prescreening, scheduling and even onboarding. 

Text as a screening tool

Replace or supplement the traditional phone screening. The advantage to using business text messaging is that you can facilitate many conversations, or screens at the same time. Use text as an option to dial in on the applicant if they meet the desired qualifications according to their application or resume. If they pass the text screening, they move on to the next step just like a traditional phone screen. Using text allows the recruiting organization to move many more candidates quickly through the process therefore increasing productivity and eliminating those that are unqualified. In turn, candidates appreciate the efficiency and different approach to screening as well.

Reduce time to hire

Through the use of business text messaging, efficiencies are gained throughout the entire recruiting process. The ability to communicate with candidates from the start with text, move them through the funnel and fill positions quickly with the right candidates reduces overall time to hire.

According to CTIA, 89% of the population has their phone within arm’s reach. Candidates are responsive to texts, given the fact that text messages have a 97% open rate

Business Text Messaging for scheduling

Text for scheduling

When there is a candidate identified as being qualified, it’s important to connect with them immediately. The challenge is that calling usually results in a voicemail and a fun game of phone tag after.  Using text to coordinate in person or phone interviews eliminates the hassles that come along with scheduling for both the recruiter and candidate. Use text to also confirm or reschedule appointments as needed. 

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases and your job becomes easier.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

While these are just a few ways recruiters use business text messaging to improve productivity, there are dozens more. Check back regularly to learn more about text messaging in recruiting.

Interested in learning more? Call or text 800-322-1112 to speak with a TextBetter team member right away.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Text Messaging Service for Attorneys

Ten years ago, if you were to suggest that someone working in a law office, let alone an attorney, would use business text messaging to communicate with clients, there’s a high probability that you wouldn’t be believed. The fact is, attorneys and their staff are texting their clients and it’s wildly successful. If you’re not using a text messaging service, it’s time to strongly consider it. 

Why is it working? The demands that lawyers have with clients and their cases makes it challenging to always be available for every client need. Law offices that use a business grade text messaging service to communicate with clients have become more efficient with their time, increase their productivity and have improved relationships with their clients.

3 reasons lawyers should use a business grade text messaging service 

1. There’s never enough time

From my personal experience, I know that most lawyers just don’t have a lot of time to spend with each of their clients unless it’s an urgent matter, preparing for mediation, trial or other critical needs that need to be addressed. Using a business text messaging service for attorneys and law offices allows the communication between the client to be read and likely responded to quickly. In fact, over 95% of text messages are read and responded to within 15 minutes

Additionally, clients are also keenly aware of the ticking clock once that begins as soon as their corresponding with their attorney or staff. Using a text messaging service for communication between client and attorney is a great way to get answers to questions quickly while being cost effective for the client and not require a great deal of time for the attorney.

Use business text messaging for:

  • Schedule, reschedule and confirm appointments
  • Reminders of information needed
  • Payment confirmation or reminders
  • Ask or answer simple questions 
  • Court date notifications
  • Case status updates
  • Autoresponder messages like out of office, office hours and address
Text Messaging Service for Attorneys

2. Text Messaging Service on the go

Texting clients through a business texting service is a great way to maximize time and create efficiencies. Respond to communication from clients when there is time between appointments, in an airport or while on a conference call. Text is a common way to communicate when it’s convenient for you and in turn, your clients. With the ability to use text to communicate in real-time, you’ll be able to avoid potential delays in the case progressing. 

Take advantage of built in features with a business grade text messaging service, like TextBetter. We use your business phone number(s) and pair it with your email address. Texting from your business number is as simple as sending an email. Conversation threading is contained in your email. All conversations are searchable and archivable in your email. Your text communication can be integrated with your case management system as well.

3. It’s personal

Text can be seen as more personal. It’s short, sweet and to the point. It also shows that you’re aware and understand the hectic schedules of your clients and are being respectful of their time. All attorneys have had instances where clients have been unresponsive to email, phone calls, voicemails and even the occasional letter. Sending a text though a business texting service prompts action from those unresponsive clients as it shows your willingness to communicate the desired way they prefer. 

Ready to start exploring text communication with your clients? It’s done in these 4 simple steps!

1. Pick Your Plan: Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more. 

2. Send Us Your User Information: Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number: Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting: Once you get an email confirming that set-up is complete, you’re ready to start texting!

Call or text us today to get started texting your clients! 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Business Text Messaging: How Does It Work?

When was the last time you sat down and wrote a letter to a business? Does that concept seem a little foreign? How about sending an email to a business? I’d even say sending emails can seem a little outdated as so many businesses have adopted business text messaging as part of their communication process. Let’s be real as it relates to messaging…it’s how we as a population communicate today. This goes beyond personal correspondence and is true for businesses as well.

Using text messaging as a business is an instantaneous way to communicate with customers. We know that emails get lost or filtered out, the phone tag game is exhausting, and voicemails just aren’t returned with any urgency. Businesses today are using text messaging because it works. From appointment reminders to resolving potential issues to real-time back and forth dialogue when it’s convenient for your clients, there truly isn’t anything more effective than using business text messaging in the cadence of communication. 

We receive a lot of questions about business text messaging, its effectiveness and how it works. Here is a brief 90 second video that helps explain these questions…

Business text messaging explained by TextBetter

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. So, the question is, are you going to stay in 2005 or will you join the hundreds of other businesses using TextBetter to effectively communicate with their customers the way they prefer? 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Text Messaging Service for Social Service Agencies

Anytime an agency deals with the public at large, text appears to be the communication medium of choice. Case workers struggle with giving out their personal cell number and find transferring of messages from their cell phones to case files time consuming and difficult. A good Business Text messaging service easily integrates the two protecting both the agency and the case workers by archiving all text communications.

We recommend text enabling the agency worker’s landline telephone numbers. It’s really that simple!  Today, people just aren’t responding to emails and voicemails like they used to.

The challenge with this is that your client’s unresponsiveness is likely preventing you, or significantly impeding you from being able to do your job and doing it well. How are your clients communicating today? The same way they do with their friends and family…by text message. The integration of a text messaging service has become critical for effective and efficient communication today in the social services field to reach your clients

Here are 5 reasons why using a text messaging service is necessary in social services.

Text Messaging Service for Social Service Agencies

1.Everyone has a cell phone

Current data from the Pew Research Center shows that 96% of Americans own a cell phone. Of that, 81% of the American population owns a smartphone. A very small percentage of your client base does not own a cell phone and that group is rapidly declining.

2.Text is used by everyone

Referencing the most recent Pew Research Center report on mobile technology, it indicates that the usage of mobile is not limited to a certain age or gender. 

Text messaging is used by everyone

Having a mobile device allows individuals to send and receive text messages as an additional form of communication to voice calls. The newest, best and most expensive smartphone isn’t needed with text messaging. Your clients don’t have to own a smartphone or the install specific apps or programs to function properly. Text messaging universally works on most all mobile devices, regardless of the age of the phone.

3.Text messages are effective

97% of all text messages are read and responded to within 15 minutes. It’s very likely that you’ll send a text message to a client about their case and will have a response within a few minutes, if not seconds. Unlike voicemails or emails that may be missed or ignored, a text messaging service offers the convenience and familiarity that people are used to. They are easy to respond to and can be done virtually any time or anywhere, not disrupting what is being done.

4.Text messages are not filtered

What happens when you receive a phone call from a number you do not know on your cell phone? Chances are, you let it go to voicemail with the understanding that if it’s important enough, they’ll leave a message. The same with your clients. They’ll send you to voicemail and maybe return your call when it’s convenient for them to do so. This is also the same when it comes to email. The priority isn’t there to read/respond to those your clients are unfamiliar with IF your email makes it into their inbox and isn’t filtered out.

A text message service allows your text to be sent and seen immediately. Texts are more personal and typically are acknowledged and responded to quickly. 

5. Text messages are fast and efficient

The brevity of a text message being received typically prompts the same in return. The nature of using text messages to communicate means that there isn’t any need for pleasantries about the weather or other potential issues. This means that you’ll be able to handle your cases and clients in a more effective manner, allowing you to spend time in areas that need further attention. A text messaging service is both beneficial to you and your clients as they will appreciate that they are being communicated with in a preferred and efficient way.

Below are just a few examples of what can be communicated with clients using a text messaging service:

  • Reminders for appointments
  • Scheduling appointments
  • Items that may need to be submitted for their case/case reviews
  • Time sensitive documents that need attention
  • Items to look out for that were mailed
  • Pictures can easily be taken and transmitted for archive

A text messaging service is the key to effortless, seamless and efficient communication which is the key to success for both for you and for your clients.

How does a text messaging service work?

TextBetter uses your email account to transmit text messages to and from your existing landline phone number by simply pairing the two together. You’ll send, receive, and manage text conversations directly from your business email, which can also include pictures. Pretty simple, right? There is no software to purchase or change how you do business. Your clients can use the same number they have always used to reach you by voice or by text.

Because your email is already backed up and archived, all text messages are automatically included as well. This permanent record of text messages protect the agency and the workers.

Have questions regarding the TextBetter text messaging service? We’d love to answer your questions. Call or text us today at 800-322-1112.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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