Articles

Business Texting Service for Law Firms

As texting has become a dominant form of communication today, business texting services are being widely adopted among businesses, including the legal world. With text not just limited to personal communications any longer, businesses have embraced the change and recognized the opportunities and benefits that have come along as a result. Specifically as it relates to law firms, using a business texting service has many distinct advantages in managing cases and the nuances that come along with them. Attorneys specifically have found that by using a text messaging service, they have more time to spend preparing for court, engaging in meaningful dialogue with their clients and strategizing on their cases by simply using a form of communication that their clients prefer.  Here’s how:

Appointments

As part of the client management process, it’s critical to keep moving cases forward. Using a business texting service to schedule and confirm appointments is an easy and effective way to help keep the process fluid. Using text for appointment reminders helps law firms increase client appointment attendance and effectiveness, making the most of the attorneys and clients time.

Documentation

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. By sending timely reminders that clients will actually read assures you’ll get the documents needed to meet deadlines and close cases quicker.

Business Texting Service

Improved Customer Service

Leveraging a business texting service in your law firm will help build more meaningful and solid relationships by improving customer service. As a result of this, client retention and the referrals your clients give is also improved. By adding text messaging in the mix of your communications, a better customer experience is being created. Clients become frustrated when they are placed on hold by the front office as they check to see the availability of the attorney. Playing phone tag is equally as frustrating. From the client’s perspective, the ability to send a quick text asking a simple question, for time to discuss an issue or just checking in plays a vital role in the trust and confidence of the attorney-client relationship.

Prospective Clients

Most law firms offer a free consultation with prospective clients. Include a number to text as part of the process to provide another option for prospects to engage with your firm. Use text as a tool to help prescreen potential clients. Do they live outside of your service area? Are they in need of a different area of expertise than your firm offers? Using a text messaging service will help gather pertinent information for a more meaningful discussion when you meet.

There are many uses for a business texting service in your law firm. At a glance, here are several of those ways:

  • A convenient way to get questions answered quickly
  • Schedule, confirm and send reminders for appointments
  • Eliminates delays that phone tag or email may otherwise cause
  • Ability to communicate with multiple clients at one time
  • Communicate from anywhere without distractions
  • Court date reminders
  • Status updates
  • Retention of all communications, including attachments
  • Payment notices and reminders
  • Documentation reminders
  • Automated messages such as office hours or address

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing technology like a business texting service, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles

Importance of archiving texts with your business texting service

Text messages have long been a staple in the way we personally communicate with others. With the increased acceptance and use of mobile devices in business, organizations have turned to using a business texting service as a way to help foster more intimate relationships, streamline processes, and enable their teams with a proven method of communicating. Along with these key benefits, businesses have record of all communications between their company and customers. Why is this record important?

A few key reasons are:

Maintain access to critical business information

What happens when an employee leaves your organization? They take all of the tribal knowledge around the customer with them, not to mention their communication details that only reside in their mobile device. Using a business texting service allows all communication to be captured and archived in accordance with your record keeping policies.

Transparency

Using a business texting service helps your company control the narrative and allows for transparency between the person sending the message and everyone else in the organization. When employees use their personal devices to send and receive texts, there is no view into what is being sent or said. There is no insight into the two-way dialogue that is taking place between the customer and the employee which represents your organization.

Access to older content

In the scenario where an employee leaves an organization, having an archived record of all text communications is imperative. A quick way to lose trust with a customer and potentially damage a relationship is not understanding relevant information that pertains to them or their situation. A business texting service is a solution that enables organizations a seamless way to capture text conversations with all customers in a very familiar way…. through email.

Using email to communicate via text

A business texting service uses email as the vehicle to communicate with customers. The customer receives the information sent as a text message, in the way that they are accustomed to. Businesses can send and receive attachments via text, such pictures, as well. With continuity being so important for customers, they’ll find assurance in using the same business phone number they are familiar with to communicate via text. This can be the main business phone line or an employee phone line. The point is, the customer has zero disruption on their end, just the ability to text the business which they’ll appreciate.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. ab

Articles, Use Cases

Business Text Messaging Solutions in Sync with CRM’s

Most business use some form of CRM system to manage their contacts, keep track of and facilitate customer communications. Text messaging becoming increasingly effective and a productive part of an omnichannel approach to business communication, but how are those conversations and interactions being captured? It’s imperative those communications are being captured and archived in your CRM. Business text messaging solutions work with your CRM system to provide a seamless and efficient way to both send and chronicle those two-way communications.

Archiving communications

If anyone in your business is currently texting customers, where is that communication being stored? Is it on each employee’s respective mobile phones? If so, what happens when that employee leaves the company? The problem is they’ll take that valuable information with them.

The point is, it’s challenging to track these conversations. Using a business text messaging solution, the team has access to the complete conversational history. If an employee happens to be on leave, and someone else was assigned those accounts temporarily, it’s easy for them quickly read the communication exchanges and address the accounts as needed.

business text messaging solutions

Understanding how beneficial archiving text communications into the CRM is certainly important for business. Learning the historical interactions and background of a customer or prospect with your company and applying that knowledge when communicating with them will help your company become more relevant to them.

Business text messaging solutions and CRM’s

Text is a convenient. It’s powerful and cost effective. Text provides a means for keeping in touch with customers in real-time while simplifying the process of relationship management for users. With business text messaging solutions, the texts will automatically sync with your CRM. This ultimately eliminates the hassle of manually entering or copying and pasting the texts into the CRM.

  • There are no workflow interruptions. Your current workflows stay the same with messages imported directly into your CRM.
  • Allows for continuous conversations. Access prior message history easily. This provides context and helps facilitate ongoing conversations that build strong customer relationships.
  • No new platforms to learn or install. Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.
  • Improved customer relationships.  Texts increase the chance of connecting to the customer on a more personal level, having detailed historical communications archived and to reference, creates a more customer focused experience.

The bottom line is this: if you are currently using text but they are not being synced with your CRM, invest in a business text messaging solution ASAP, you’ll be glad you did in both the long and short term.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles, Use Cases

Landline Text Messaging Service: Key Features and Benefits

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Landline Text Messaging Service

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.