Articles

Business Text Messaging for Logistics Organizations

Companies that manage large fleets and supply chains are responsible for coordinating thousands of deliveries each and every day throughout the United States. No matter the size and scale of the fleet management company, there are several opportunities where communication can breakdown be it with the driver, the store, supplier or distribution center. Implementing a business text messaging service as part of the process can help improve overall operational efficiency. A third party logistics study done in 2018 found that the number one challenge in communication was due to delays arising from the use of email. With that being said, there is a large opportunity to mitigate the potential delays through business text messaging.

Logistic companies can use business text messaging in their daily operations

Text messages by nature are short and sweet. There is no delay between when the message is sent and when or how it arrives. There is no noise or endless sentences to read. In an industry where real-time updates and clarity is vital, it makes absolute sense that logistics organizations have adopted business text messaging as an important method for communication.

Business Text Messaging
A tradesman stood at the side of his van using a digital tablet and smart phone

Consider using business text messaging in the following situations:

Business text messaging can be used to alert the necessary parties when there is a delay or change in the drop-off or pick-up schedule.

  • Example: Perhaps a driver is stuck in traffic due to an accident, he can notify the warehouse that the delivery will be delayed.

Leverage the immediacy of business text messaging and send delivery information to drivers, especially in the event of delivery changes or modifications.

  • Example: If the shipment is supposed to be received by a specific individual and they are out for the day, the client services team can send a quick text informing who the new point of contact is.
  • Example: Should there be a change in the time available for the delivery, that communication can be sent via text informing the driver.

Business text messaging has positive impacts

Call volume reduction

Customer service is wholly important in logistics. Lack of or inefficient communication disrupts and frustrates the supply chain. When logistics companies use business text messaging, call volume can significantly be reduced from drivers and customers alike. Text will help augment phone conversations and can be more efficient.

Customer Engagement

One of the great benefits that isn’t necessarily realized in this industry is that business text messaging can also be used as a way to engage with customers. While there should be a set of guidelines developed and followed by every company, it’s a great way to meet customers where they are at….in the land of text. With an open rate of 97%, it makes sense to leverage the power text within your company.

Satisfaction and feedback

Drivers are on the front line of your business and understand where improvements can be made in the field. Their satisfaction is essential to the operation and to efficiency. When using business text messaging, the two-way communication can be used to send and receive feedback surveys from the drivers. This proactive approach allows for improvements to be made to the distribution centers or headquarters.

Updated business practices

Using business text messaging can help replace potentially outdated business practices.  At times, these outdated processes can really impact business and of course, the bottom line.

  • Example: A fleet office is managing job schedules via a whiteboard. That process can be messy, confusing, and lead to missed shifts and potential deliveries. Using text to communicate with drivers during their shift can help mitigate scheduling issues.

When using business text messaging as your main communication channel or to augment existing channels really helps provide flexible communications options you can use to reach drivers, customers and partners with more ease. Better and more simplistic communications means it’s much easier to run your business while addressing the potential challenges of the logistics industry right now. Small improvements in communications, like business text messaging, can help bring in new revenue opportunities while being an innovator in the industry.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise.

Articles

Business Text Messaging Etiquette

The need for convenience, speed and efficiency has turned texting into a primary form of personal communication for most of us. However, business text messaging has become increasingly common in all sizes of businesses for the same reasons. In fact, using text to communicate with customers, colleagues and prospects is considered mainstream business behavior in today’s modern world. While it’s fun and easy to send an abbreviation-filled, emoji ridden message to a friend or family, the rules are so much different when texting clients, colleagues and your boss.


Using business text messaging as a method of communication requires us to be hyper aware of how we are communicating our message. Maintaining professionalism is critical to developing and fostering relationships with those we engage with each and every day. Here are 6 tried and true tips for practicing proper business text messaging etiquette.


Tip 1: Keep it short

There are many reasons why we prefer receiving texts, but more importantly, they are brief and to the point. We know that when we hear the ‘buzz’ or ‘ding’, we can usually glance at our phone and immediately read the message without it taking too much of our time. Text is considered a high priority, short format form of communication with a near 100% open and read rate. As a general rule, it’s best to use business text messaging much different than emailing, engaging in social media or even a phone call. Being able to keep messages short and concise helps communicate the point more efficiently and more effectively.

Tip 2: Check your tone

I’m sure we’ve all experienced a time or two where we misinterpreted someone’s tone through a text message. Tone can be tricky with typed communication… it can be hard to convey or demonstrate. It’s even harder with business text messaging, where it could be easy to sound terse. Take ample time to draft the message to say what you’d like to say. Make sure to write in complete sentences to prevent sounding too abrupt and avoid typing in caps. It’s always a good idea to read your message out loud to make sure your message can’t be perceived any other way than it’s intended to sound. A text message doesn’t allow for a lot of subtlety however has a lot of room for misinterpretation.

Tip 3: Be mindful of the time

It’s imperative that business text messaging is only used during normal business hours. It goes without saying that you wouldn’t call a client with a brilliant idea right before you climbed into bed for the evening, so make sure to not text them at that hour, either. Absolutely avoid using text on the weekends or early in the mornings. Texting needs to be about convenience for both you and your customers and shouldn’t be abused or overused. You never want your communication to feel intrusive to customers or prospects.

Tip 4: Be clear in your purpose

Before you send a text, make sure you ask yourself what the goal of the text is and what you want from the recipient? Do you want them to respond to questions you sent in an email? Do you want to confirm a meeting time? Is there a piece of critical information you’re waiting on from them? Whatever the case, it might seem like common sense but it’s critically important to be as clear as possible in your text.

Tip 5: Reply promptly

One of the biggest benefits of texting is how fast it is. Texting often conveys a sense of immediacy. When you receive a message from a customer or prospect, be sure to respond promptly. The same is true when you text a customer, they’ll likely respond within minutes. With you driving communication through business text messaging, make it your responsibility to keep this momentum going. Respect your customer’s time and hold their attention by always responding quickly.

Tip 6: Proofread

Although texting is more casual and conversational by nature, you need to still maintain a high level of professionalism when engaging in business text messaging. Typos and grammatical errors can give a negative impression of you and your brand. Proofreading is critical before sending anything in written form. With texts being an easy medium to share, they can be sent to others to weigh in on when in doubt. While we’ve all been guilty of an accidental typo due to overzealous autocorrect, always be sure to carefully proofread your texts as you would an email or any other correspondence.

If you will follow these 6 business text messaging tips, you will be viewed as someone who is professional, considerate and respectful when engaging with customers and prospects. Overall, this impacts your customer’s experience for the best.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. t 6;\lsd

Articles, Use Cases

Business Text Messaging is for Every Business

In today’s world, nearly everyone has access to a cell phone and more specifically, a smart phone. A significant amount of time is spent on mobile devices. Mobile phones and their functionality have become part of our everyday lives. In fact, the average American spends four hours per day staring at their phone and a quarter of that time is spent text messaging. To expand the reach for your business to meet customers where they spend their time, start using text as a communication channel. This where business text messaging comes in.

Business text messaging is used to engage with your customers one on one. Regardless of the size of business, texting has a place in every organization. Here are 5 of the most common uses of business text messaging.

1. Confirmations and reminders


When using business text messaging to send a confirmation text, it helps build and establish trust with the client. This could be as simple as confirming an upcoming appointment or it could confirm that an action took place as a result of a previous conversation, email or text.

Example:

Business Text Messaging Text Bubbles Return Processed

Example:

Text Bubbles Appointment Reminder

     2.     Scheduling appointments

Trying to schedule an appointment with a customer can be challenging as schedules vary, phone calls aren’t answered or returned, and voicemails are left unchecked. Emails can be equally ineffective and can easily be buried in the massive amount of emails that are already in an inbox.

Sending a text message to schedule an appointment is more effective. Considering that 97% texts are open, read and responded to in 3 minutes or less, you’ll have a better success of getting them to look at availability and schedule appointments faster.

Example:

Text Bubble Appointment Reminder



Example:

Text Bubble Appointment Setting
Text Bubble Appointment Setting

    3. Follow up

Text is about making it convenient for your customers. Following up on a conversation, checking in after a previous meeting or asking the client/customer a brief question. For instance, a text can be sent just after an email is sent that needs an approval or confirmation. When using business text messaging to follow up by text could be the perfect nudge to get your customer to take a look.

Example:

Text bubble Email

Example:

Text bubble Follow Up

     4. Simple questions and answers


One of the best reasons to use business text messaging is to communicate with customers/prospects to get answers much more quickly than you would by phone or email. Text messages by nature are short and sweet, they serve as a great medium to ask quick questions when looking for quick answers.

Example:

Text Bubble Voicemail

Example:

Text Bubble Follow Up

5.     Acknowledgement

Everyone appreciates being acknowledged and hearing ‘thank you’. A brief thank you or acknowledgement will go a long way from the customers perspective. A business text messaging service makes this a quick and simple “extra” that will go a long way with your customers.

Example:

Text bubble Not available

Example:

Text bubble Signed Contract

Business text messaging takes advantage of the advances in technology to be able to get your message out to your customers. This is done in a way that is convenient and easy. it’s a worthwhile investment to make, and when used properly, can be a great tool to support business.

How does it work?

For businesses to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  Our text services for businesses enables the business and its employees to have their individual existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.


Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Implementing a texting service for business is key to staying relevant and evolving with your customer preferences.

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles

Business Text Messaging Service Supports Challenges in Recruiting

Recruiting is tough work and the competition for good talent is high. With unemployment rates very low, recruiters and staffing agencies are feeling the strain more so of attracting and hiring top talent. While most people can agree that a lower unemployment rate is good, there are a lot of ways that it can make being an HR professional a lot more challenging. However, sourcing, recruiting and hiring can absolutely be successful in today’s low-unemployment environment with doing things a little differently. It’s time to get creative and move faster to secure the right talent your company needs.

Utilizing modern technology to improve recruiter productivity and a create world class candidate experience is what helps set organizations apart from others in securing top tier talent. Using a business text messaging service as another method in communicating with candidates is proving to be wildly successful. A business text messaging service supports recruiting success.

Welcome to the new way of connecting with candidates.

Higher open rates

If you don’t believe that text messages have a higher open rate, pause from reading this article and look at your email inbox. Now look at your text messages. It’s likely that your inbox has 10x or more unread emails than your phone does texts.

Business Text Messaging

Text provides a quicker and more efficient way of communicating as 97% of texts are read and responded to within 15 minutes. Using business text messaging software helps facilitate how timely your candidates and recruits respond to you, in comparison with other organizations they are in cycle with.

Text is easy and flexible

Everyone texts. It’s convenient and can be done from anywhere. When it comes to using text in the recruiting process, it literally can be used anywhere.

Use business text messaging to:

  • Acknowledge applications are received and expected next steps
  • Prescreening
  • Scheduling initial and subsequent interviews
  • Specific instructions for the interview (location, directions, parking)
  • Post interview follow up
  • Feedback about the entire candidate experience from start to finish
  • Onboarding of new hires
  • Referrals
  • Reminders for interviews and other relevant information
  • Brief check in’s

Text builds relationships and establishes trust

Candidates can feel disconnected and unsure when a company takes too long to acknowledge their interest in a job. According to a survey from Indeed, building connected relationships with candidates is an essential part to being a great recruiter. Trust is built when a company views your application and promptly reaches out. When a company takes too long to respond, candidates probably ask themselves why they would want to work for a company that makes them feel undervalued. Using text messaging software will help facilitate that vital connection from the very beginning interaction with candidates.

Text increases recruiter productivity and decreases time to hire

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

Use text to maintain contact with candidates for future opportunities

As a recruiter you’re fully aware that you can’t make contact with someone and cross your fingers that they will keep your company in mind for a position in the future. It just doesn’t work. To keep your pipeline of candidates warm, it’s vital to maintain regular contact. These pools are generally candidates that were not hired for the position they applied for but there is agreement that they should be considered for other similar opportunities when they arise. If you don’t stay in contact, you’ll most likely lose the opportunity to connect with them for future positions. This regular and proactive contact is yet another demonstration of an excellent candidate experience, which speaks volumes of your company. Using business text messaging to facilitate this regular contact is a streamlined and simple way to stay engaged.

The TextBetter business text messaging service uses email as the vehicle to communicate. The candidate receives the content sent as a text message to their device, just as they are accustomed to. Both candidates and recruiters can send and receive attachments via text, including pictures. With continuity being vital to the candidate experience, the same phone number is used for both text and phone communication.

Business text messaging is certainly changing the playing field and the changing the way recruiting takes place. Partnering with a business text messaging company like TextBetter will strengthen communication and recruitment efforts in conjunction with successfully help support your 2019 recruiting and hiring organizational goals.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise

Articles

How Law Firms Should use Business Text Messaging

The rise in technology has dramatically changed the way we communicate. A significant change in modern business today is the prevalence of mobile technology. People are busier and oftentimes don’t have or want to make time for a phone call. Texting is no longer just for our personal conversations; it’s become a powerful communication tool for law practices. If you’re not using a business text messaging service to text your clients yet, it’s time to really seriously consider it.

As texting has become the preferred form of communication, law firms across the country are discovering the significance of using business text messaging in their practices. While traditional forms of communication such as emails, physical letters and phone calls are still widely used and accepted, business text messaging is proving to be extremely effective and can be used throughout all areas of the law office. In order to respond to clients’ changing needs, attorneys and other office staff need to adapt.

Why should law firms use business text messaging?

Here are a few reasons why law firms can make the case that business text messaging helps their office run more efficiently. 

  • Both attorneys and clients can get questions answered quickly.
  • Eliminate challenges that phone and email can present with timeliness.
  • Communicate with multiple clients at the same time.
  • Easily archive message history.
  • Texts are read and responded to faster than email or a phone call; get a response faster.
  • Communicate with clients from anywhere.
Business Text Messaging

How are law firms using business text messaging?

  • Scheduling

Scheduling meetings typically involves a lot of back and forth phone calls or emails. Texting offers a streamlined and hassle-free way to reach clients to book and confirm appointments. Enable back office staff and paralegals with the ability to use a business text messaging service to conveniently schedule meetings and appointments while improving their productivity while doing so.

  • New client consultations

If the practice is emailing and calling prospective clients as a way to follow up to a web form or phone call for a prospective client, add text in the mix as well. With text having a higher open and response rate, using a business text messaging service to receive texts inquiries and to respond to those with immediacy, demonstrates the excellence a new client can expect from your team in working with from your firm.

  • Case updates

Text is perfect for clients who need a brief update to their case. You can provide a simple answer via text then schedule a phone call for another time if further discussion is necessary. This makes the most of both the attorney and clients time.

  • Appointment reminders

Law firms are heavily calendar dependent for nearly every part of their day. Schedules tend to be driven by deadlines set by others. Using business text messaging to send appointment reminders to a client, another attorney or any other scheduled party helps avoid miscommunication and keeps everyone accountable. Text reminders have shown to significantly improve scheduling issues.

  • Court date notifications

Use text to notify clients that a court date has been scheduled or changed. This is convenient for them as they can add it directly to their calendar.

  • Documentation collection

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. Business text messaging offers picture messaging capabilities allowing clients to send in photos from an accident or otherwise that may pertain to their case.

  • Automated responses

Schedule out of the office replies and auto-responders based on designated time frames or key words. Clients can text “ADDRESS” or “HOURS” to help eliminate time consuming phone calls or emails that can be handled automatically.

  • Archiving

Law firms have a responsibility to track all communications with clients, the courts and opposing counsel. Some of this data may be required to be kept electronically for several years. A business text messaging service will sync with your case management software allowing all communication to be archived according to the requirements.

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing business text messaging, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles, Use Cases

Landline texting leads to positive customer experience

This past week I was thinking a lot about customer experience and what that means from both a customer and business standpoint. From the lens of a consumer, it was pretty easy to recall interactions to classify both good experiences as well as a negative one. When I evaluate my personal interactions with businesses, I can’t really say that a good customer experience is high on the list of what I noticed in my interactions. These businesses weren’t really providing a way for me to engage with them the way that I’d like to, or the way most consumers would want to. Our primary form of communication today is text. Why aren’t companies leveraging the power of landline texting to create a world class customer experience?

Landline texting is the easiest and the most expedient way for people to connect. It’s also the medium that feels the most natural to consumers. Given the fact we text way more than we email or call in our personal lives, it makes sense that businesses adopt texting as a form of communication to interact with customers. Leveraging landline texting as a staple in communications leads to an overall improved customer experience.

Why use landline texting?

Text is easy

Your customers are already very comfortable with text as they use it in their personal lives. Chances are other businesses your customers are engaged with are texting them. Most people would much rather communicate via text message than on the phone or over email. It’s a lot less intrusive and a much more efficient way to engage as it can be done on your customers time and when it’s convenient for them. Landline texting is easy to incorporate in your processes.

Landline Texting

Text offers a competitive advantage

Landline texting provides another way your customers can reach you and address challenges, asking questions or looking for an update. By offering more options for your customers to engage with you, your customers are able to communicate with you in the way they prefer or that is convenient for them. This helps your business stand out from your competition by providing options for what works for them.

Text is efficient

Once a customer asks a question via text, they can continue with what they were doing, knowing they’ll receive a text notification once they receive an answer. The convenience of landline texting enables your business to become more efficient as responses are managed from your email inox.

How to use landline texting?

Text for appointments and reminders

Leverage the immediacy and brevity that text offers to schedule, reschedule and send reminder for appointments. Businesses have found that by appointments are kept as they are more top of mind. Landline texting also makes rescheduling a breeze as it helps minimize no shows. With text being fast and convenient, a quick text communicating the need to reschedule is likely to occur. Fewer no show appointments help keep your team on track and productive.

Text for upsell

Landline texting provides you the chance to organically upsell. As the business relationship evolves with your customers, offer add-ons and upgrades to their existing purchases with a quick text, when it makes sense. An amplified customer experience is demonstrated as tailored products and services are offered to your customers based on your intimate knowledge of their account and relationship with your business.

Text for questions

Landline texting provides a seamless way to have simple questions answered. By allowing multiple options for customers to communicate with you, customers feel empowered to choose the option that is best for them. Not every question or issue that a customer has requires a lengthy email or phone call. They may also choose to ask time sensitive questions that they wouldn’t want to ask over email as they may not have time to wait for a reply.

How to notify customers they can text you

Once you are engaged with a landline texting provider, make sure customers know they can text you at the same number they are accustomed to. Put it on your website, external business listings and make sure to include it on your email signature. Social media is also a quick and easy way to let customers know the additional ways available to communicate with your business.

Customer experience has such a profound impact on businesses. Creating and obsessing over creating a great customer experience is especially critical in the digital age we are in today. Providing landline texting as an option for our customers to ultimately choose how to engage with us is a simple way to impact customer experience for the better.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise. t

Articles

Business Texting Service for Law Firms

As texting has become a dominant form of communication today, business texting services are being widely adopted among businesses, including the legal world. With text not just limited to personal communications any longer, businesses have embraced the change and recognized the opportunities and benefits that have come along as a result. Specifically as it relates to law firms, using a business texting service has many distinct advantages in managing cases and the nuances that come along with them. Attorneys specifically have found that by using a text messaging service, they have more time to spend preparing for court, engaging in meaningful dialogue with their clients and strategizing on their cases by simply using a form of communication that their clients prefer.  Here’s how:

Appointments

As part of the client management process, it’s critical to keep moving cases forward. Using a business texting service to schedule and confirm appointments is an easy and effective way to help keep the process fluid. Using text for appointment reminders helps law firms increase client appointment attendance and effectiveness, making the most of the attorneys and clients time.

Documentation

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. By sending timely reminders that clients will actually read assures you’ll get the documents needed to meet deadlines and close cases quicker.

Business Texting Service

Improved Customer Service

Leveraging a business texting service in your law firm will help build more meaningful and solid relationships by improving customer service. As a result of this, client retention and the referrals your clients give is also improved. By adding text messaging in the mix of your communications, a better customer experience is being created. Clients become frustrated when they are placed on hold by the front office as they check to see the availability of the attorney. Playing phone tag is equally as frustrating. From the client’s perspective, the ability to send a quick text asking a simple question, for time to discuss an issue or just checking in plays a vital role in the trust and confidence of the attorney-client relationship.

Prospective Clients

Most law firms offer a free consultation with prospective clients. Include a number to text as part of the process to provide another option for prospects to engage with your firm. Use text as a tool to help prescreen potential clients. Do they live outside of your service area? Are they in need of a different area of expertise than your firm offers? Using a text messaging service will help gather pertinent information for a more meaningful discussion when you meet.

There are many uses for a business texting service in your law firm. At a glance, here are several of those ways:

  • A convenient way to get questions answered quickly
  • Schedule, confirm and send reminders for appointments
  • Eliminates delays that phone tag or email may otherwise cause
  • Ability to communicate with multiple clients at one time
  • Communicate from anywhere without distractions
  • Court date reminders
  • Status updates
  • Retention of all communications, including attachments
  • Payment notices and reminders
  • Documentation reminders
  • Automated messages such as office hours or address

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing technology like a business texting service, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles

Importance of archiving texts with your business texting service

Text messages have long been a staple in the way we personally communicate with others. With the increased acceptance and use of mobile devices in business, organizations have turned to using a business texting service as a way to help foster more intimate relationships, streamline processes, and enable their teams with a proven method of communicating. Along with these key benefits, businesses have record of all communications between their company and customers. Why is this record important?

A few key reasons are:

Maintain access to critical business information

What happens when an employee leaves your organization? They take all of the tribal knowledge around the customer with them, not to mention their communication details that only reside in their mobile device. Using a business texting service allows all communication to be captured and archived in accordance with your record keeping policies.

Transparency

Using a business texting service helps your company control the narrative and allows for transparency between the person sending the message and everyone else in the organization. When employees use their personal devices to send and receive texts, there is no view into what is being sent or said. There is no insight into the two-way dialogue that is taking place between the customer and the employee which represents your organization.

Access to older content

In the scenario where an employee leaves an organization, having an archived record of all text communications is imperative. A quick way to lose trust with a customer and potentially damage a relationship is not understanding relevant information that pertains to them or their situation. A business texting service is a solution that enables organizations a seamless way to capture text conversations with all customers in a very familiar way…. through email.

Using email to communicate via text

A business texting service uses email as the vehicle to communicate with customers. The customer receives the information sent as a text message, in the way that they are accustomed to. Businesses can send and receive attachments via text, such pictures, as well. With continuity being so important for customers, they’ll find assurance in using the same business phone number they are familiar with to communicate via text. This can be the main business phone line or an employee phone line. The point is, the customer has zero disruption on their end, just the ability to text the business which they’ll appreciate.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. ab

Articles, Use Cases

Business Text Messaging Solutions in Sync with CRM’s

Most business use some form of CRM system to manage their contacts, keep track of and facilitate customer communications. Text messaging becoming increasingly effective and a productive part of an omnichannel approach to business communication, but how are those conversations and interactions being captured? It’s imperative those communications are being captured and archived in your CRM. Business text messaging solutions work with your CRM system to provide a seamless and efficient way to both send and chronicle those two-way communications.

Archiving communications

If anyone in your business is currently texting customers, where is that communication being stored? Is it on each employee’s respective mobile phones? If so, what happens when that employee leaves the company? The problem is they’ll take that valuable information with them.

The point is, it’s challenging to track these conversations. Using a business text messaging solution, the team has access to the complete conversational history. If an employee happens to be on leave, and someone else was assigned those accounts temporarily, it’s easy for them quickly read the communication exchanges and address the accounts as needed.

business text messaging solutions

Understanding how beneficial archiving text communications into the CRM is certainly important for business. Learning the historical interactions and background of a customer or prospect with your company and applying that knowledge when communicating with them will help your company become more relevant to them.

Business text messaging solutions and CRM’s

Text is a convenient. It’s powerful and cost effective. Text provides a means for keeping in touch with customers in real-time while simplifying the process of relationship management for users. With business text messaging solutions, the texts will automatically sync with your CRM. This ultimately eliminates the hassle of manually entering or copying and pasting the texts into the CRM.

  • There are no workflow interruptions. Your current workflows stay the same with messages imported directly into your CRM.
  • Allows for continuous conversations. Access prior message history easily. This provides context and helps facilitate ongoing conversations that build strong customer relationships.
  • No new platforms to learn or install. Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.
  • Improved customer relationships.  Texts increase the chance of connecting to the customer on a more personal level, having detailed historical communications archived and to reference, creates a more customer focused experience.

The bottom line is this: if you are currently using text but they are not being synced with your CRM, invest in a business text messaging solution ASAP, you’ll be glad you did in both the long and short term.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles, Use Cases

Landline Text Messaging Service: Key Features and Benefits

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Landline Text Messaging Service

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.