Send email to text with TextBetter

The ability to send email to text is just one of the many forms of communication that are available and at our fingertips with a moment’s notice today. The go-to form of communication for the majority of us is text messaging. So, where does texting for businesses fit into this? Many companies use automated texts for marketing, but where’s the conversation with a real person? We communicate through conversations with back and forth dialogue via text, and businesses should as well. 

Integrating texting into business communication as part of your process doesn’t just offer a better experience for your customers, it’s also a necessity to help meet customer needs and expectations. As a business, it’s a top priority to reach your target audience in a way that is efficient, effective, and fast.

Businesses who send email to text increase customer engagement and provide a better overall customer experience.

Today, businesses build brand loyalty not just by providing the best product, but by offering the best customer experience. A massive 81% of people say they find it frustrating to be tied to a phone or computer to wait for customer service assistance. If that isn’t enough to convince a company of the importance of texting for business communication, 90% of customers will choose to leave due to a bad experience and are willing to pay more for better customer experience from a competitor. Talk about competitive advantage? Using technology to send email to text to give your customers the experience they demand. It is quick and convenient – just what consumers want. 

Maximize their time and yours

Customers would rather text you than have to call someone else. Your customers are busy and prefer texting because they can do it as they want on their own time, without it interrupting their day. Texting allows customers to multi-task while finding answers to their questions. Gone are the days of dropping everything to call and wait on hold…. customers hate that! The other antiquated option? Enabling your business with the ability to send email to text helps customers maximize their time and yours as well. 

The proof

97% of text messages are read and responded to within 3 minutes. Did you know that in 2018, less than 25% of emails were even opened? If that doesn’t surprise you, did you know that up to 50% of sales go to the company who responds first? Responsiveness is key. However, keep in mind that speed alone is not good enough. You have to be quick while providing a QUALITY response. If you want to reach your audience and make sure they can reach you, the solution is clear, texting for business communication is essential.

How does it work?

It’s easy. The function of send mail to text is simply a form of technology that converts standard emails into text messages.

You may be wondering, how can a business like yours use this and take a simple communication method like send email to text and use it to grow the company, increase revenue, and see more responsive communication with customers? It’s simple, at least our customers seem to think so. 

TextBetter makes landline texting for business easy. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting Once you get an email confirming that set-up is complete, you’re ready to start texting!

Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Integrating business texting solutions into your day-to-day is key to staying relevant and evolving with your customer preferences.

send email to text

What can you send text to email for?

There are limitless ways a business can leverage this in their day to day process. Some of those are:

  • Scheduling/rescheduling a call or an appointment
  • Sending appointment reminders
  • Confirming appointments
  • Checking customer availability
  • Asking and responding to questions
  • Addressing order issues
  • Placing and confirming orders
  • Customer service issues
  • Referrals
  • Scheduling interviews
  • Surveys
  • Using autoresponders for hours, location or employment information

The fact is, in order to stand out from your competition, it’s imperative that you offer customers something that differentiates you. Texting is more personal than email and a simple form of engagement. In your personal life, think of the people you text versus those you email? Would you rather have the option to text a company rather than sit on hold and wait? Apply that thought to your organization and implement texting for business communication. It’s easy to get started!

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise

7 pro tips for finding the best business texting service

You have made the decision to modernize your communication strategy with text and now are beginning to research to determine the best business texting service in the marketplace today. If you’re like every other business looking to find the best business texting service, you turn to the internet. There are pages and pages of results! It can be very overwhelming to try and understand the various differences in pricing options, plans, services, features, etc. that each individual company promotes, especially at a simple glance.

In an effort to help streamline finding, evaluating and selecting the best business texting service out there today, the team at TextBetter put together their top 7 tips for this process. These tips are for every business to consider, regardless of the size of the organization. Business text messaging is for every business communicating with customers.

Tip #1: Outstanding Customer Support and Customer Service

The best business texting service will always provide the most outstanding support to its customers. There should be a team available to offer assistance, service, and support when needed most. Live support should be provided via phone, email or text, based upon personal preference. Additionally, online documentation should be included on the website as a self-service option.

best business texting service

Tip #2: Experience Matters

Having knowledge and experience is essential. The best business texting service will be able to not just talk about business texting and what makes their company so great, but they will listen and ask questions to make sure they have a solid understanding of the business needs and goals with integrating text messaging. 

There are dozens of one size fits all companies that claim they are the best business texting service. Choose a provider that truly takes the time you deserve to have your questions answered and can help address the challenges you are hoping to solve by integrating business texting into the mix. A company with the right experience will make recommendations and provide scenarios and share best practices within the industry to help you reach your goals.

Tip #3: Uncomplicated From Start to Finish

A provider that claims they are the best business texting service should have a very uncomplicated service and an uncomplicated implementation. Consider the user experience for each member that will leverage the business texting solution. Is it technical? Does it require a lengthy set up with a lot of IT resources? Is there a piece of software to download or install that may complicate the approval and/or implementation process? Or, is it cloud-based which tends to cut down on all of the minutiae that comes along with software installations? 

The best business service should be uncomplicated from start to finish and should work seamlessly with your existing telephone system and carrier without any hardware or software to install. Choose a company where no changes will be made to your telephone system. 

Tip #4: Integrations

Opt for a solution that can be easily integrated with any existing CRM’s or other desired infrastructure. The best business texting service understands the need for integrations as they can help establish more automated workflows which can help reduce overall operating costs. From a business perspective, it’s essential to have these integrations in place as it helps drive employee productivity and engagement to a higher level while still providing giving customers a first-class experience.

best business texting service

Tip #5: Future Business Growth

Perhaps initially you’re considering just starting with a few hundred messages a month while you’re integrating SMS into your process. Thinking down the road, the best business texting service will accommodate anticipated future needs. By selecting a provider that supports the desired growth now, this will eliminate the need to change providers as there’s a need to increase users or usage across your business.

Tip #6: Tailored Keywords and Autoresponders

One of the most popular features for business text messaging is the autoresponder. The best business texting service will provide this feature which provides the ability to create and send an automated response. This is helpful as it is an easy way to help influence and ensure a positive customer experience. Autoresponders can be set up in advance, so businesses don’t have to respond to each customer individually. These messages can be programmed to be sent only when certain criteria are met, such as for a keyword or an employee is out of the office.

Tip #7: Two-way Conversational Texting

Not all business texting services are the same. In fact, many of them do not allow what is critically important —- two-way conversational texting. The best business texting service will offer two-way texting, allowing the customer to dynamically engage with the business or individual and vice versa. Giving customers a choice in their communication preference with you leads to overall better customer experience and customer satisfaction.

Business texting by TextBetter 

TextBetter is the best business texting service for many reasons (err…. not so subtle plug for our company). At least this is what we hear from our customers!

We offer a robust set of features and make it downright easy for you to send and receive texts from your landline number. TextBetter converts your email into a text message and delivers it with your landline number listed as the sender. It is really that easy. It works with any 11-digit number (toll-free & VoIP numbers included), so you can use your existing telephone number and get set-up in minutes. There are no hidden fees, contracts or downloads.

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should use text messaging, to connect with your audience. So, the question is, what are you waiting for? Join the hundreds of other businesses using TextBetter to effectively communicate with customers the way they prefer, by text.

Call us today to get started or to learn more! 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Why a text messaging service for small business is essential for strategic growth

As an SMB company, perhaps you’ve imagined what the perfect text messaging service for small business owners would look like and what it could do if you could wave a magic wand and develop it yourself. As a small business owner, you know the landscape of your business and industry inside and out. You know that there is great need to have a variety of marketing methods that are effective, reliable and affordable and that relying on just one method isn’t going to cut it. Integrating a text messaging service for small business is a powerful, cost-effective way to help grow your business.

The TextBetter team has created a text messaging service for small business that helps modernize the current landscape of communication. 

A text messaging service for small business starts and ends with TextBetter

Why use text?

Studies show that your customers prefer texting over email and that it is wildly more effective than any other communication channel out there today. There is no way around the fact that using a text messaging service for small business enables growth by developing better relationships with customers, increasing engagement and retention and recognizing higher sales volumes. 

Text messaging is fast and personal

Having a real-time 2-way text conversation with customers by answering questions, scheduling appointments, closing deals, confirming meetings, providing directions….it all can be done by using a text messaging service for small business. Text messaging is for every business, regardless of industry, market or size. 

Time is money

It may sound cliché; however, it is true. A text messaging service for small business allows the business and staff to assist more customers more effectively in so much less time. Text provides the flexibility you need and the convenience customers demand. Leveraging a text messaging service for small business as part of a communication strategy allows more effective and convenient options for customer engagement.

Text Messaging Service

Strategy #1: Provide better customer service

Using a text messaging service for small business will help you facilitate a better customer experience for your customers. Making an investment into the customer service that is received from your business will help retain current customers while attracting new ones. When customers have a positive experience, it influences their willingness to speak and share their encounter with your business.

Enabling the business and staff to respond to customer service inquiries or issues on demand is powerful. 

As it relates to customer experience, TextBetter connects your landline number with your email address by simply pairing the two. Your customers do not have to learn a new number and can use the one that they have been familiar with from the start. There is zero disruption to the customer or business!

Strategy #2: Maximize business effectiveness

A text messaging service for small business will help track customer communication and information. By unifying your business communications through text messaging, sales, marketing, and customer support teams can work more effectively and proactively using the same common process. Because text conversations are converted into emails and then stored in your inbox, syncing with any CRM is easy. This simple process allows visibility for everyone in the business to know what is going on with any particular customer in any given moment.

TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.

Strategy #3: Acquire more customers

How many phone calls do you miss after business hours? How many customers or potential customers are trying to text your business number but are unsuccessful? Using a text messaging service for small business provides the ability for customers to reach your business at their convenience, not just on the timeframe you’ve established for your business.

Consider this…incorporating a text messaging service for small business into the communication strategy can dramatically chisel down long hold times. Providing a customer or prospective customer the various ways to reach your business, including text, another thumbs up will be given, as leads will appreciate the convenience, immediacy, and ease-of-access that text messaging provides. A text message for small business ultimately leads to a great customer experience.

Strategy #4: Use text to follow up and follow through

Salespeople say that getting responses from customers and prospects is often times challenging. This is where a text messaging service for small business comes in. Texting is fast and reliable. 97% of texts are read and responded to within 15 minutes. It is the way we as consumers communicate and is what we are accustomed to. 

The saying “the early bird gets the worm” is especially true in this scenario. Be the first company to reach out to a lead who has expressed interest…this is the highest chance of closing any deal.

Text Messaging Service

How does a text messaging service for small business work?

We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Easy, right? Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a customer, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps:

1. Pick Your Plan

Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.

2. Send Us Your User Information

Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number

Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting

Once you get an email confirming that set-up is complete, you’re ready to start texting!

As a small business owner, you understand the value of making the right investments in marketing tools. A text messaging service for small business has been proven to be a game changer for businesses. Chances are, your competitors are already using text. It’s time for your business to capitalize on the opportunity to reach customers using the best text messaging service for small business, TextBetter.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Business Text Messaging Increases Recruiting Productivity

If you get a little squeamish at the thought of sending business text messages to potential candidates, take some Pepto because times have changed. Texting candidates is one of the most efficient and effective means of communicating, not to mention preferred, with job seekers today. 

Why use text?

Business text messaging is proven to work engaging candidates, especially in a thriving job market. With more job openings than there are candidates, recruiters have a very tough job. The highly competitive job market demands recruiters to seek innovative ways to attract and secure talent faster than your competition. If you want to hire the best, most qualified applicants, engage them and keep them interested in having conversations with you through text messaging.

Benefits of using text

The benefits of using business text messaging in recruiting are substantial. Some of them are: Reduce time to fill

  • Increase time to hire
  • Communication sent by text is actually seen and read by the candidate
  • Messages are personal which helps build relationships with candidates
  • Texting is easy and flexible
  • Increases recruiter productivity
  • Candidate pipelines are built for future opportunities
  • Text is discrete and can be responded to at the convenience of the candidate
  • Increases candidate engagement

Business text messaging is certainly proving to be the preferred choice for both candidates and recruiters as it helps streamline the entire recruitment process. In some cases, HR departments are using text in place of or in addition to traditional pre-screening interviews. 

Increased efficiency and productivity 

Using text to communicate with candidates isn’t a new idea. In fact, recruiters have done this but have used their personal device for text communication. In the last several years companies that provide business text messaging solutions have emerged due to the demand and success that text messaging brings to organizations that use it. 

Text can be used throughout the entire candidate lifecycle. From initial lead engagement, receiving applications, prescreening, scheduling and even onboarding. 

Text as a screening tool

Replace or supplement the traditional phone screening. The advantage to using business text messaging is that you can facilitate many conversations, or screens at the same time. Use text as an option to dial in on the applicant if they meet the desired qualifications according to their application or resume. If they pass the text screening, they move on to the next step just like a traditional phone screen. Using text allows the recruiting organization to move many more candidates quickly through the process therefore increasing productivity and eliminating those that are unqualified. In turn, candidates appreciate the efficiency and different approach to screening as well.

Reduce time to hire

Through the use of business text messaging, efficiencies are gained throughout the entire recruiting process. The ability to communicate with candidates from the start with text, move them through the funnel and fill positions quickly with the right candidates reduces overall time to hire.

According to CTIA, 89% of the population has their phone within arm’s reach. Candidates are responsive to texts, given the fact that text messages have a 97% open rate

Business Text Messaging

Text for scheduling

When there is a candidate identified as being qualified, it’s important to connect with them immediately. The challenge is that calling usually results in a voicemail and a fun game of phone tag after.  Using text to coordinate in person or phone interviews eliminates the hassles that come along with scheduling for both the recruiter and candidate. Use text to also confirm or reschedule appointments as needed. 

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases and your job becomes easier.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

While these are just a few ways recruiters use business text messaging to improve productivity, there are dozens more. Check back regularly to learn more about text messaging in recruiting.

Interested in learning more? Call or text 800-322-1112 to speak with a TextBetter team member right away.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Text Messaging Service for Attorneys

Ten years ago, if you were to suggest that someone working in a law office, let alone an attorney, would use business text messaging to communicate with clients, there’s a high probability that you wouldn’t be believed. The fact is, attorneys and their staff are texting their clients and it’s wildly successful. If you’re not using a text messaging service, it’s time to strongly consider it. 

Why is it working? The demands that lawyers have with clients and their cases makes it challenging to always be available for every client need. Law offices that use a business grade text messaging service to communicate with clients have become more efficient with their time, increase their productivity and have improved relationships with their clients.

3 reasons lawyers should use a business grade text messaging service 

1. There’s never enough time

From my personal experience, I know that most lawyers just don’t have a lot of time to spend with each of their clients unless it’s an urgent matter, preparing for mediation, trial or other critical needs that need to be addressed. Using a business text messaging service for attorneys and law offices allows the communication between the client to be read and likely responded to quickly. In fact, over 95% of text messages are read and responded to within 15 minutes

Additionally, clients are also keenly aware of the ticking clock once that begins as soon as their corresponding with their attorney or staff. Using a text messaging service for communication between client and attorney is a great way to get answers to questions quickly while being cost effective for the client and not require a great deal of time for the attorney.

Use business text messaging for:

  • Schedule, reschedule and confirm appointments
  • Reminders of information needed
  • Payment confirmation or reminders
  • Ask or answer simple questions 
  • Court date notifications
  • Case status updates
  • Autoresponder messages like out of office, office hours and address
Text Messaging Service

2. Text Messaging Service on the go

Texting clients through a business texting service is a great way to maximize time and create efficiencies. Respond to communication from clients when there is time between appointments, in an airport or while on a conference call. Text is a common way to communicate when it’s convenient for you and in turn, your clients. With the ability to use text to communicate in real-time, you’ll be able to avoid potential delays in the case progressing. 

Take advantage of built in features with a business grade text messaging service, like TextBetter. We use your business phone number(s) and pair it with your email address. Texting from your business number is as simple as sending an email. Conversation threading is contained in your email. All conversations are searchable and archivable in your email. Your text communication can be integrated with your case management system as well.

3. It’s personal

Text can be seen as more personal. It’s short, sweet and to the point. It also shows that you’re aware and understand the hectic schedules of your clients and are being respectful of their time. All attorneys have had instances where clients have been unresponsive to email, phone calls, voicemails and even the occasional letter. Sending a text though a business texting service prompts action from those unresponsive clients as it shows your willingness to communicate the desired way they prefer. 

Ready to start exploring text communication with your clients? It’s done in these 4 simple steps!

1. Pick Your Plan: Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more. 

2. Send Us Your User Information: Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number: Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting: Once you get an email confirming that set-up is complete, you’re ready to start texting!

Call or text us today to get started texting your clients! 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Business Text Messaging: How Does It Work?

When was the last time you sat down and wrote a letter to a business? Does that concept seem a little foreign? How about sending an email to a business? I’d even say sending emails can seem a little outdated as so many businesses have adopted business text messaging as part of their communication process. Let’s be real as it relates to messaging…it’s how we as a population communicate today. This goes beyond personal correspondence and is true for businesses as well.

Using text messaging as a business is an instantaneous way to communicate with customers. We know that emails get lost or filtered out, the phone tag game is exhausting, and voicemails just aren’t returned with any urgency. Businesses today are using text messaging because it works. From appointment reminders to resolving potential issues to real-time back and forth dialogue when it’s convenient for your clients, there truly isn’t anything more effective than using business text messaging in the cadence of communication. 

We receive a lot of questions about business text messaging, its effectiveness and how it works. Here is a brief 90 second video that helps explain these questions…

Business text messaging explained by TextBetter

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. So, the question is, are you going to stay in 2005 or will you join the hundreds of other businesses using TextBetter to effectively communicate with their customers the way they prefer? 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Text Messaging Service for Social Service Agencies

Anytime an agency deals with the public at large, text appears to be the communication medium of choice. Case workers struggle with giving out their personal cell number and find transferring of messages from their cell phones to case files time consuming and difficult. A good Business Text messaging service easily integrates the two protecting both the agency and the case workers by archiving all text communications.

We recommend text enabling the agency worker’s landline telephone numbers. It’s really that simple!  Today, people just aren’t responding to emails and voicemails like they used to.

The challenge with this is that your client’s unresponsiveness is likely preventing you, or significantly impeding you from being able to do your job and doing it well. How are your clients communicating today? The same way they do with their friends and family…by text message. The integration of a text messaging service has become critical for effective and efficient communication today in the social services field to reach your clients

Here are 5 reasons why using a text messaging service is necessary in social services.

1.Everyone has a cell phone

Current data from the Pew Research Center shows that 96% of Americans own a cell phone. Of that, 81% of the American population owns a smartphone. A very small percentage of your client base does not own a cell phone and that group is rapidly declining.

2.Text is used by everyone

Referencing the most recent Pew Research Center report on mobile technology, it indicates that the usage of mobile is not limited to a certain age or gender. 

Having a mobile device allows individuals to send and receive text messages as an additional form of communication to voice calls. The newest, best and most expensive smartphone isn’t needed with text messaging. Your clients don’t have to own a smartphone or the install specific apps or programs to function properly. Text messaging universally works on most all mobile devices, regardless of the age of the phone.

3.Text messages are effective

97% of all text messages are read and responded to within 15 minutes. It’s very likely that you’ll send a text message to a client about their case and will have a response within a few minutes, if not seconds. Unlike voicemails or emails that may be missed or ignored, a text messaging service offers the convenience and familiarity that people are used to. They are easy to respond to and can be done virtually any time or anywhere, not disrupting what is being done.

4.Text messages are not filtered

What happens when you receive a phone call from a number you do not know on your cell phone? Chances are, you let it go to voicemail with the understanding that if it’s important enough, they’ll leave a message. The same with your clients. They’ll send you to voicemail and maybe return your call when it’s convenient for them to do so. This is also the same when it comes to email. The priority isn’t there to read/respond to those your clients are unfamiliar with IF your email makes it into their inbox and isn’t filtered out.

A text message service allows your text to be sent and seen immediately. Texts are more personal and typically are acknowledged and responded to quickly. 

5. Text messages are fast and efficient

The brevity of a text message being received typically prompts the same in return. The nature of using text messages to communicate means that there isn’t any need for pleasantries about the weather or other potential issues. This means that you’ll be able to handle your cases and clients in a more effective manner, allowing you to spend time in areas that need further attention. A text messaging service is both beneficial to you and your clients as they will appreciate that they are being communicated with in a preferred and efficient way.

Below are just a few examples of what can be communicated with clients using a text messaging service:

  • Reminders for appointments
  • Scheduling appointments
  • Items that may need to be submitted for their case/case reviews
  • Time sensitive documents that need attention
  • Items to look out for that were mailed
  • Pictures can easily be taken and transmitted for archive

A text messaging service is the key to effortless, seamless and efficient communication which is the key to success for both for you and for your clients.

How does a text messaging service work?

TextBetter uses your email account to transmit text messages to and from your existing landline phone number by simply pairing the two together. You’ll send, receive, and manage text conversations directly from your business email, which can also include pictures. Pretty simple, right? There is no software to purchase or change how you do business. Your clients can use the same number they have always used to reach you by voice or by text.

Because your email is already backed up and archived, all text messages are automatically included as well. This permanent record of text messages protect the agency and the workers.

Have questions regarding the TextBetter text messaging service? We’d love to answer your questions. Call or text us today at 800-322-1112.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Using Business Text Messaging in Contact Centers

Contact centers today support multiple communication methods including voice, text, email and social in both inbound and outbound settings. This omnichannel approach allows contact centers to support all aspects of its client’s business, if needed. With the rise in omnichannel support comes opportunities for contact centers to incorporate business text messaging as part of the products and services offered in their portfolio.

With the prevalence of business text messaging in a fair number of contact centers already, it’s not something that should be overlooked any longer. Incorporating business text messaging allows call center agents to interact with customers using a method they are familiar with and prefer to use. Texts are fully visible and transparent to anyone in the contact center as they are sent and received using the existing email client of the center.

If your contact center hasn’t adopted business text messaging as part of its’ omnichannel strategy, here are the top reasons that outline why you shouldn’t wait any longer. 

Customers prefer it

Pew Research reports that 96% of Americans own a cell phone of some kind. Of that, 81% own smartphones. Mobile phones offer many capabilities that customers prefer; text messaging is a quick and easy way for customers to communicate. Text is convenient, flexible and can be done on their time. Using business text messaging allows customers to avoid potentially long hold times they may experience during peak calling hours which overall helps your contact center, too. For outbound contact center programs, it’s necessary to reach out to customers. At times it’s challenging to reach them on the phone and email can be slower to respond to. It makes sense to communicate using the channel they prefer and use the most. 

Better customer service

Gone are the days of providing customer support solely by phone lines. Today’s consumers expect you to offer multiple channels of engagement and appreciate having multiple options. In today’s era where social media is front and center, customer experience is critical to a brands image. Offering a convenient option as text messaging, places the customer experience front and center of importance. When you offer business text messaging in your contact center as a means to communicate with your clients, you are offering comfort and convenience. 

Many solutions can be offered by text

Contact centers typically have a single use case that drives a large percentage of communication activity. For example, resetting passwords, order status, shipment details, etc). Often times these types of use cases can be handled via the web/chat or text rather than a traditional phone call. 

Text can be accessed virtually anywhere

Texting is portable. Customers can interact with a contact center agent from virtually anywhere, even if there is not an internet connection. In the event the text exchange necessitates a phone call with the customer, the agent and customer are able to seamlessly make the switch without having to start from square one again. Incorporating business text messaging into the contact center does not require a sharp learning curve from an agent perspective, as it is something they do regularly and are familiar with. 

Text is responsive

A recent Deloitte analysis reports that Americans are viewing their smartphones more often than ever before, on average 52 times per day. With most texts being read and responded to within a matter of minutes, text provides an opportunity for a two way communication exchange that can be taken care of quickly.

The case for offering business text messaging as part of an omnichannel approach in contact centers just makes sense. It provides efficiencies for agents and the company while providing a better customer experience and offering another way, the preferred way for customers to communicate with your business. 

Implementation is easy 

When you hear that implementation is simple or easy when it comes to a new technology that is being evaluated, it can be met with a lot of skepticism. We really mean it though. Our text solutions are easy to implement and simple to use. We intentionally set out to provide our TextBetter customers with the best customer experience possible and believe our cloud based business text messaging solutions absolutely meets that goal. 

Agents will not have to learn an entirely new software or need to keep another window open to begin messaging with customers as there are no new platforms to learn or install.  With our business text messaging solutions, texts will automatically sync with the desired CRM for the contact centers many clients. This ultimately eliminates the hassle of manually entering or copying and pasting texts. 

To learn more about our customized business text messaging solutions and how other contact centers are using text for their customers call or text us at 800-322-1112. 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Business, TextBetter Enterprise.

Business Text Messaging for Logistics Organizations

Companies that manage large fleets and supply chains are responsible for coordinating thousands of deliveries each and every day throughout the United States. No matter the size and scale of the fleet management company, there are several opportunities where communication can breakdown be it with the driver, the store, supplier or distribution center. Implementing a business text messaging service as part of the process can help improve overall operational efficiency. A third party logistics study done in 2018 found that the number one challenge in communication was due to delays arising from the use of email. With that being said, there is a large opportunity to mitigate the potential delays through business text messaging.

Logistic companies can use business text messaging in their daily operations

Text messages by nature are short and sweet. There is no delay between when the message is sent and when or how it arrives. There is no noise or endless sentences to read. In an industry where real-time updates and clarity is vital, it makes absolute sense that logistics organizations have adopted business text messaging as an important method for communication.

Consider using business text messaging in the following situations:

Business text messaging can be used to alert the necessary parties when there is a delay or change in the drop-off or pick-up schedule.

  • Example: Perhaps a driver is stuck in traffic due to an accident, he can notify the warehouse that the delivery will be delayed.

Leverage the immediacy of business text messaging and send delivery information to drivers, especially in the event of delivery changes or modifications.

  • Example: If the shipment is supposed to be received by a specific individual and they are out for the day, the client services team can send a quick text informing who the new point of contact is.
  • Example: Should there be a change in the time available for the delivery, that communication can be sent via text informing the driver.

Business text messaging has positive impacts

Call volume reduction

Customer service is wholly important in logistics. Lack of or inefficient communication disrupts and frustrates the supply chain. When logistics companies use business text messaging, call volume can significantly be reduced from drivers and customers alike. Text will help augment phone conversations and can be more efficient.

Customer Engagement

One of the great benefits that isn’t necessarily realized in this industry is that business text messaging can also be used as a way to engage with customers. While there should be a set of guidelines developed and followed by every company, it’s a great way to meet customers where they are at….in the land of text. With an open rate of 97%, it makes sense to leverage the power text within your company.

Satisfaction and feedback

Drivers are on the front line of your business and understand where improvements can be made in the field. Their satisfaction is essential to the operation and to efficiency. When using business text messaging, the two-way communication can be used to send and receive feedback surveys from the drivers. This proactive approach allows for improvements to be made to the distribution centers or headquarters.

Updated business practices

Using business text messaging can help replace potentially outdated business practices.  At times, these outdated processes can really impact business and of course, the bottom line.

  • Example: A fleet office is managing job schedules via a whiteboard. That process can be messy, confusing, and lead to missed shifts and potential deliveries. Using text to communicate with drivers during their shift can help mitigate scheduling issues.

When using business text messaging as your main communication channel or to augment existing channels really helps provide flexible communications options you can use to reach drivers, customers and partners with more ease. Better and more simplistic communications means it’s much easier to run your business while addressing the potential challenges of the logistics industry right now. Small improvements in communications, like business text messaging, can help bring in new revenue opportunities while being an innovator in the industry.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise.