Business Text Messaging Increases Recruiting Productivity

If you get a little squeamish at the thought of sending business text messages to potential candidates, take some Pepto because times have changed. Texting candidates is one of the most efficient and effective means of communicating, not to mention preferred, with job seekers today. 

Why use text?

Business text messaging is proven to work engaging candidates, especially in a thriving job market. With more job openings than there are candidates, recruiters have a very tough job. The highly competitive job market demands recruiters to seek innovative ways to attract and secure talent faster than your competition. If you want to hire the best, most qualified applicants, engage them and keep them interested in having conversations with you through text messaging.

Benefits of using text

The benefits of using business text messaging in recruiting are substantial. Some of them are: Reduce time to fill

  • Increase time to hire
  • Communication sent by text is actually seen and read by the candidate
  • Messages are personal which helps build relationships with candidates
  • Texting is easy and flexible
  • Increases recruiter productivity
  • Candidate pipelines are built for future opportunities
  • Text is discrete and can be responded to at the convenience of the candidate
  • Increases candidate engagement

Business text messaging is certainly proving to be the preferred choice for both candidates and recruiters as it helps streamline the entire recruitment process. In some cases, HR departments are using text in place of or in addition to traditional pre-screening interviews. 

Increased efficiency and productivity 

Using text to communicate with candidates isn’t a new idea. In fact, recruiters have done this but have used their personal device for text communication. In the last several years companies that provide business text messaging solutions have emerged due to the demand and success that text messaging brings to organizations that use it. 

Text can be used throughout the entire candidate lifecycle. From initial lead engagement, receiving applications, prescreening, scheduling and even onboarding. 

Text as a screening tool

Replace or supplement the traditional phone screening. The advantage to using business text messaging is that you can facilitate many conversations, or screens at the same time. Use text as an option to dial in on the applicant if they meet the desired qualifications according to their application or resume. If they pass the text screening, they move on to the next step just like a traditional phone screen. Using text allows the recruiting organization to move many more candidates quickly through the process therefore increasing productivity and eliminating those that are unqualified. In turn, candidates appreciate the efficiency and different approach to screening as well.

Reduce time to hire

Through the use of business text messaging, efficiencies are gained throughout the entire recruiting process. The ability to communicate with candidates from the start with text, move them through the funnel and fill positions quickly with the right candidates reduces overall time to hire.

According to CTIA, 89% of the population has their phone within arm’s reach. Candidates are responsive to texts, given the fact that text messages have a 97% open rate

Business Text Messaging

Text for scheduling

When there is a candidate identified as being qualified, it’s important to connect with them immediately. The challenge is that calling usually results in a voicemail and a fun game of phone tag after.  Using text to coordinate in person or phone interviews eliminates the hassles that come along with scheduling for both the recruiter and candidate. Use text to also confirm or reschedule appointments as needed. 

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases and your job becomes easier.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

While these are just a few ways recruiters use business text messaging to improve productivity, there are dozens more. Check back regularly to learn more about text messaging in recruiting.

Interested in learning more? Call or text 800-322-1112 to speak with a TextBetter team member right away.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Text Messaging Service for Attorneys

Ten years ago, if you were to suggest that someone working in a law office, let alone an attorney, would use business text messaging to communicate with clients, there’s a high probability that you wouldn’t be believed. The fact is, attorneys and their staff are texting their clients and it’s wildly successful. If you’re not using a text messaging service, it’s time to strongly consider it. 

Why is it working? The demands that lawyers have with clients and their cases makes it challenging to always be available for every client need. Law offices that use a business grade text messaging service to communicate with clients have become more efficient with their time, increase their productivity and have improved relationships with their clients.

3 reasons lawyers should use a business grade text messaging service 

1. There’s never enough time

From my personal experience, I know that most lawyers just don’t have a lot of time to spend with each of their clients unless it’s an urgent matter, preparing for mediation, trial or other critical needs that need to be addressed. Using a business text messaging service for attorneys and law offices allows the communication between the client to be read and likely responded to quickly. In fact, over 95% of text messages are read and responded to within 15 minutes

Additionally, clients are also keenly aware of the ticking clock once that begins as soon as their corresponding with their attorney or staff. Using a text messaging service for communication between client and attorney is a great way to get answers to questions quickly while being cost effective for the client and not require a great deal of time for the attorney.

Use business text messaging for:

  • Schedule, reschedule and confirm appointments
  • Reminders of information needed
  • Payment confirmation or reminders
  • Ask or answer simple questions 
  • Court date notifications
  • Case status updates
  • Autoresponder messages like out of office, office hours and address
Text Messaging Service

2. Text Messaging Service on the go

Texting clients through a business texting service is a great way to maximize time and create efficiencies. Respond to communication from clients when there is time between appointments, in an airport or while on a conference call. Text is a common way to communicate when it’s convenient for you and in turn, your clients. With the ability to use text to communicate in real-time, you’ll be able to avoid potential delays in the case progressing. 

Take advantage of built in features with a business grade text messaging service, like TextBetter. We use your business phone number(s) and pair it with your email address. Texting from your business number is as simple as sending an email. Conversation threading is contained in your email. All conversations are searchable and archivable in your email. Your text communication can be integrated with your case management system as well.

3. It’s personal

Text can be seen as more personal. It’s short, sweet and to the point. It also shows that you’re aware and understand the hectic schedules of your clients and are being respectful of their time. All attorneys have had instances where clients have been unresponsive to email, phone calls, voicemails and even the occasional letter. Sending a text though a business texting service prompts action from those unresponsive clients as it shows your willingness to communicate the desired way they prefer. 

Ready to start exploring text communication with your clients? It’s done in these 4 simple steps!

1. Pick Your Plan: Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more. 

2. Send Us Your User Information: Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number: Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting: Once you get an email confirming that set-up is complete, you’re ready to start texting!

Call or text us today to get started texting your clients! 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

Business Text Messaging: How Does It Work?

When was the last time you sat down and wrote a letter to a business? Does that concept seem a little foreign? How about sending an email to a business? I’d even say sending emails can seem a little outdated as so many businesses have adopted business text messaging as part of their communication process. Let’s be real as it relates to messaging…it’s how we as a population communicate today. This goes beyond personal correspondence and is true for businesses as well.

Using text messaging as a business is an instantaneous way to communicate with customers. We know that emails get lost or filtered out, the phone tag game is exhausting, and voicemails just aren’t returned with any urgency. Businesses today are using text messaging because it works. From appointment reminders to resolving potential issues to real-time back and forth dialogue when it’s convenient for your clients, there truly isn’t anything more effective than using business text messaging in the cadence of communication. 

We receive a lot of questions about business text messaging, its effectiveness and how it works. Here is a brief 90 second video that helps explain these questions…

Business text messaging explained by TextBetter

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. So, the question is, are you going to stay in 2005 or will you join the hundreds of other businesses using TextBetter to effectively communicate with their customers the way they prefer? 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Text Messaging Service for Social Service Agencies

Anytime an agency deals with the public at large, text appears to be the communication medium of choice. Case workers struggle with giving out their personal cell number and find transferring of messages from their cell phones to case files time consuming and difficult. A good Business Text messaging service easily integrates the two protecting both the agency and the case workers by archiving all text communications.

We recommend text enabling the agency worker’s landline telephone numbers. It’s really that simple!  Today, people just aren’t responding to emails and voicemails like they used to.

The challenge with this is that your client’s unresponsiveness is likely preventing you, or significantly impeding you from being able to do your job and doing it well. How are your clients communicating today? The same way they do with their friends and family…by text message. The integration of a text messaging service has become critical for effective and efficient communication today in the social services field to reach your clients

Here are 5 reasons why using a text messaging service is necessary in social services.

1.Everyone has a cell phone

Current data from the Pew Research Center shows that 96% of Americans own a cell phone. Of that, 81% of the American population owns a smartphone. A very small percentage of your client base does not own a cell phone and that group is rapidly declining.

2.Text is used by everyone

Referencing the most recent Pew Research Center report on mobile technology, it indicates that the usage of mobile is not limited to a certain age or gender. 

Having a mobile device allows individuals to send and receive text messages as an additional form of communication to voice calls. The newest, best and most expensive smartphone isn’t needed with text messaging. Your clients don’t have to own a smartphone or the install specific apps or programs to function properly. Text messaging universally works on most all mobile devices, regardless of the age of the phone.

3.Text messages are effective

97% of all text messages are read and responded to within 15 minutes. It’s very likely that you’ll send a text message to a client about their case and will have a response within a few minutes, if not seconds. Unlike voicemails or emails that may be missed or ignored, a text messaging service offers the convenience and familiarity that people are used to. They are easy to respond to and can be done virtually any time or anywhere, not disrupting what is being done.

4.Text messages are not filtered

What happens when you receive a phone call from a number you do not know on your cell phone? Chances are, you let it go to voicemail with the understanding that if it’s important enough, they’ll leave a message. The same with your clients. They’ll send you to voicemail and maybe return your call when it’s convenient for them to do so. This is also the same when it comes to email. The priority isn’t there to read/respond to those your clients are unfamiliar with IF your email makes it into their inbox and isn’t filtered out.

A text message service allows your text to be sent and seen immediately. Texts are more personal and typically are acknowledged and responded to quickly. 

5. Text messages are fast and efficient

The brevity of a text message being received typically prompts the same in return. The nature of using text messages to communicate means that there isn’t any need for pleasantries about the weather or other potential issues. This means that you’ll be able to handle your cases and clients in a more effective manner, allowing you to spend time in areas that need further attention. A text messaging service is both beneficial to you and your clients as they will appreciate that they are being communicated with in a preferred and efficient way.

Below are just a few examples of what can be communicated with clients using a text messaging service:

  • Reminders for appointments
  • Scheduling appointments
  • Items that may need to be submitted for their case/case reviews
  • Time sensitive documents that need attention
  • Items to look out for that were mailed
  • Pictures can easily be taken and transmitted for archive

A text messaging service is the key to effortless, seamless and efficient communication which is the key to success for both for you and for your clients.

How does a text messaging service work?

TextBetter uses your email account to transmit text messages to and from your existing landline phone number by simply pairing the two together. You’ll send, receive, and manage text conversations directly from your business email, which can also include pictures. Pretty simple, right? There is no software to purchase or change how you do business. Your clients can use the same number they have always used to reach you by voice or by text.

Because your email is already backed up and archived, all text messages are automatically included as well. This permanent record of text messages protect the agency and the workers.

Have questions regarding the TextBetter text messaging service? We’d love to answer your questions. Call or text us today at 800-322-1112.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

Using Business Text Messaging in Contact Centers

Contact centers today support multiple communication methods including voice, text, email and social in both inbound and outbound settings. This omnichannel approach allows contact centers to support all aspects of its client’s business, if needed. With the rise in omnichannel support comes opportunities for contact centers to incorporate business text messaging as part of the products and services offered in their portfolio.

With the prevalence of business text messaging in a fair number of contact centers already, it’s not something that should be overlooked any longer. Incorporating business text messaging allows call center agents to interact with customers using a method they are familiar with and prefer to use. Texts are fully visible and transparent to anyone in the contact center as they are sent and received using the existing email client of the center.

If your contact center hasn’t adopted business text messaging as part of its’ omnichannel strategy, here are the top reasons that outline why you shouldn’t wait any longer. 

Customers prefer it

Pew Research reports that 96% of Americans own a cell phone of some kind. Of that, 81% own smartphones. Mobile phones offer many capabilities that customers prefer; text messaging is a quick and easy way for customers to communicate. Text is convenient, flexible and can be done on their time. Using business text messaging allows customers to avoid potentially long hold times they may experience during peak calling hours which overall helps your contact center, too. For outbound contact center programs, it’s necessary to reach out to customers. At times it’s challenging to reach them on the phone and email can be slower to respond to. It makes sense to communicate using the channel they prefer and use the most. 

Better customer service

Gone are the days of providing customer support solely by phone lines. Today’s consumers expect you to offer multiple channels of engagement and appreciate having multiple options. In today’s era where social media is front and center, customer experience is critical to a brands image. Offering a convenient option as text messaging, places the customer experience front and center of importance. When you offer business text messaging in your contact center as a means to communicate with your clients, you are offering comfort and convenience. 

Many solutions can be offered by text

Contact centers typically have a single use case that drives a large percentage of communication activity. For example, resetting passwords, order status, shipment details, etc). Often times these types of use cases can be handled via the web/chat or text rather than a traditional phone call. 

Text can be accessed virtually anywhere

Texting is portable. Customers can interact with a contact center agent from virtually anywhere, even if there is not an internet connection. In the event the text exchange necessitates a phone call with the customer, the agent and customer are able to seamlessly make the switch without having to start from square one again. Incorporating business text messaging into the contact center does not require a sharp learning curve from an agent perspective, as it is something they do regularly and are familiar with. 

Text is responsive

A recent Deloitte analysis reports that Americans are viewing their smartphones more often than ever before, on average 52 times per day. With most texts being read and responded to within a matter of minutes, text provides an opportunity for a two way communication exchange that can be taken care of quickly.

The case for offering business text messaging as part of an omnichannel approach in contact centers just makes sense. It provides efficiencies for agents and the company while providing a better customer experience and offering another way, the preferred way for customers to communicate with your business. 

Implementation is easy 

When you hear that implementation is simple or easy when it comes to a new technology that is being evaluated, it can be met with a lot of skepticism. We really mean it though. Our text solutions are easy to implement and simple to use. We intentionally set out to provide our TextBetter customers with the best customer experience possible and believe our cloud based business text messaging solutions absolutely meets that goal. 

Agents will not have to learn an entirely new software or need to keep another window open to begin messaging with customers as there are no new platforms to learn or install.  With our business text messaging solutions, texts will automatically sync with the desired CRM for the contact centers many clients. This ultimately eliminates the hassle of manually entering or copying and pasting texts. 

To learn more about our customized business text messaging solutions and how other contact centers are using text for their customers call or text us at 800-322-1112. 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Business, TextBetter Enterprise.

Business Text Messaging for Logistics Organizations

Companies that manage large fleets and supply chains are responsible for coordinating thousands of deliveries each and every day throughout the United States. No matter the size and scale of the fleet management company, there are several opportunities where communication can breakdown be it with the driver, the store, supplier or distribution center. Implementing a business text messaging service as part of the process can help improve overall operational efficiency. A third party logistics study done in 2018 found that the number one challenge in communication was due to delays arising from the use of email. With that being said, there is a large opportunity to mitigate the potential delays through business text messaging.

Logistic companies can use business text messaging in their daily operations

Text messages by nature are short and sweet. There is no delay between when the message is sent and when or how it arrives. There is no noise or endless sentences to read. In an industry where real-time updates and clarity is vital, it makes absolute sense that logistics organizations have adopted business text messaging as an important method for communication.

Consider using business text messaging in the following situations:

Business text messaging can be used to alert the necessary parties when there is a delay or change in the drop-off or pick-up schedule.

  • Example: Perhaps a driver is stuck in traffic due to an accident, he can notify the warehouse that the delivery will be delayed.

Leverage the immediacy of business text messaging and send delivery information to drivers, especially in the event of delivery changes or modifications.

  • Example: If the shipment is supposed to be received by a specific individual and they are out for the day, the client services team can send a quick text informing who the new point of contact is.
  • Example: Should there be a change in the time available for the delivery, that communication can be sent via text informing the driver.

Business text messaging has positive impacts

Call volume reduction

Customer service is wholly important in logistics. Lack of or inefficient communication disrupts and frustrates the supply chain. When logistics companies use business text messaging, call volume can significantly be reduced from drivers and customers alike. Text will help augment phone conversations and can be more efficient.

Customer Engagement

One of the great benefits that isn’t necessarily realized in this industry is that business text messaging can also be used as a way to engage with customers. While there should be a set of guidelines developed and followed by every company, it’s a great way to meet customers where they are at….in the land of text. With an open rate of 97%, it makes sense to leverage the power text within your company.

Satisfaction and feedback

Drivers are on the front line of your business and understand where improvements can be made in the field. Their satisfaction is essential to the operation and to efficiency. When using business text messaging, the two-way communication can be used to send and receive feedback surveys from the drivers. This proactive approach allows for improvements to be made to the distribution centers or headquarters.

Updated business practices

Using business text messaging can help replace potentially outdated business practices.  At times, these outdated processes can really impact business and of course, the bottom line.

  • Example: A fleet office is managing job schedules via a whiteboard. That process can be messy, confusing, and lead to missed shifts and potential deliveries. Using text to communicate with drivers during their shift can help mitigate scheduling issues.

When using business text messaging as your main communication channel or to augment existing channels really helps provide flexible communications options you can use to reach drivers, customers and partners with more ease. Better and more simplistic communications means it’s much easier to run your business while addressing the potential challenges of the logistics industry right now. Small improvements in communications, like business text messaging, can help bring in new revenue opportunities while being an innovator in the industry.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise.

Business Text Messaging Etiquette

The need for convenience, speed and efficiency has turned texting into a primary form of personal communication for most of us. However, business text messaging has become increasingly common in all sizes of businesses for the same reasons. In fact, using text to communicate with customers, colleagues and prospects is considered mainstream business behavior in today’s modern world. While it’s fun and easy to send an abbreviation-filled, emoji ridden message to a friend or family, the rules are so much different when texting clients, colleagues and your boss.


Using business text messaging as a method of communication requires us to be hyper aware of how we are communicating our message. Maintaining professionalism is critical to developing and fostering relationships with those we engage with each and every day. Here are 6 tried and true tips for practicing proper business text messaging etiquette.


Tip 1: Keep it short

There are many reasons why we prefer receiving texts, but more importantly, they are brief and to the point. We know that when we hear the ‘buzz’ or ‘ding’, we can usually glance at our phone and immediately read the message without it taking too much of our time. Text is considered a high priority, short format form of communication with a near 100% open and read rate. As a general rule, it’s best to use business text messaging much different than emailing, engaging in social media or even a phone call. Being able to keep messages short and concise helps communicate the point more efficiently and more effectively.

Tip 2: Check your tone

I’m sure we’ve all experienced a time or two where we misinterpreted someone’s tone through a text message. Tone can be tricky with typed communication… it can be hard to convey or demonstrate. It’s even harder with business text messaging, where it could be easy to sound terse. Take ample time to draft the message to say what you’d like to say. Make sure to write in complete sentences to prevent sounding too abrupt and avoid typing in caps. It’s always a good idea to read your message out loud to make sure your message can’t be perceived any other way than it’s intended to sound. A text message doesn’t allow for a lot of subtlety however has a lot of room for misinterpretation.

Tip 3: Be mindful of the time

It’s imperative that business text messaging is only used during normal business hours. It goes without saying that you wouldn’t call a client with a brilliant idea right before you climbed into bed for the evening, so make sure to not text them at that hour, either. Absolutely avoid using text on the weekends or early in the mornings. Texting needs to be about convenience for both you and your customers and shouldn’t be abused or overused. You never want your communication to feel intrusive to customers or prospects.

Tip 4: Be clear in your purpose

Before you send a text, make sure you ask yourself what the goal of the text is and what you want from the recipient? Do you want them to respond to questions you sent in an email? Do you want to confirm a meeting time? Is there a piece of critical information you’re waiting on from them? Whatever the case, it might seem like common sense but it’s critically important to be as clear as possible in your text.

Tip 5: Reply promptly

One of the biggest benefits of texting is how fast it is. Texting often conveys a sense of immediacy. When you receive a message from a customer or prospect, be sure to respond promptly. The same is true when you text a customer, they’ll likely respond within minutes. With you driving communication through business text messaging, make it your responsibility to keep this momentum going. Respect your customer’s time and hold their attention by always responding quickly.

Tip 6: Proofread

Although texting is more casual and conversational by nature, you need to still maintain a high level of professionalism when engaging in business text messaging. Typos and grammatical errors can give a negative impression of you and your brand. Proofreading is critical before sending anything in written form. With texts being an easy medium to share, they can be sent to others to weigh in on when in doubt. While we’ve all been guilty of an accidental typo due to overzealous autocorrect, always be sure to carefully proofread your texts as you would an email or any other correspondence.

If you will follow these 6 business text messaging tips, you will be viewed as someone who is professional, considerate and respectful when engaging with customers and prospects. Overall, this impacts your customer’s experience for the best.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. t 6;\lsd

Business Text Messaging is for Every Business

In today’s world, nearly everyone has access to a cell phone and more specifically, a smart phone. A significant amount of time is spent on mobile devices. Mobile phones and their functionality have become part of our everyday lives. In fact, the average American spends four hours per day staring at their phone and a quarter of that time is spent text messaging. To expand the reach for your business to meet customers where they spend their time, start using text as a communication channel. This where business text messaging comes in.

Business text messaging is used to engage with your customers one on one. Regardless of the size of business, texting has a place in every organization. Here are 5 of the most common uses of business text messaging.

1. Confirmations and reminders


When using business text messaging to send a confirmation text, it helps build and establish trust with the client. This could be as simple as confirming an upcoming appointment or it could confirm that an action took place as a result of a previous conversation, email or text.

     2.     Scheduling appointments

Trying to schedule an appointment with a customer can be challenging as schedules vary, phone calls aren’t answered or returned, and voicemails are left unchecked. Emails can be equally ineffective and can easily be buried in the massive amount of emails that are already in an inbox.

Sending a text message to schedule an appointment is more effective. Considering that 97% texts are open, read and responded to in 3 minutes or less, you’ll have a better success of getting them to look at availability and schedule appointments faster.

    3. Follow up

Text is about making it convenient for your customers. Following up on a conversation, checking in after a previous meeting or asking the client/customer a brief question. For instance, a text can be sent just after an email is sent that needs an approval or confirmation. When using business text messaging to follow up by text could be the perfect nudge to get your customer to take a look.

     4. Simple questions and answers


One of the best reasons to use business text messaging is to communicate with customers/prospects to get answers much more quickly than you would by phone or email. Text messages by nature are short and sweet, they serve as a great medium to ask quick questions when looking for quick answers.

5.     Acknowledgement

Everyone appreciates being acknowledged and hearing ‘thank you’. A brief thank you or acknowledgement will go a long way from the customers perspective. A business text messaging service makes this a quick and simple “extra” that will go a long way with your customers.

Business text messaging takes advantage of the advances in technology to be able to get your message out to your customers. This is done in a way that is convenient and easy. it’s a worthwhile investment to make, and when used properly, can be a great tool to support business.

How does it work?

For businesses to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  Our text services for businesses enables the business and its employees to have their individual existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.


Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Implementing a texting service for business is key to staying relevant and evolving with your customer preferences.

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Business Text Messaging Service Supports Challenges in Recruiting

Recruiting is tough work and the competition for good talent is high. With unemployment rates very low, recruiters and staffing agencies are feeling the strain more so of attracting and hiring top talent. While most people can agree that a lower unemployment rate is good, there are a lot of ways that it can make being an HR professional a lot more challenging. However, sourcing, recruiting and hiring can absolutely be successful in today’s low-unemployment environment with doing things a little differently. It’s time to get creative and move faster to secure the right talent your company needs.

Utilizing modern technology to improve recruiter productivity and a create world class candidate experience is what helps set organizations apart from others in securing top tier talent. Using a business text messaging service as another method in communicating with candidates is proving to be wildly successful. A business text messaging service supports recruiting success.

Welcome to the new way of connecting with candidates.

Higher open rates

If you don’t believe that text messages have a higher open rate, pause from reading this article and look at your email inbox. Now look at your text messages. It’s likely that your inbox has 10x or more unread emails than your phone does texts.

Business Text Messaging

Text provides a quicker and more efficient way of communicating as 97% of texts are read and responded to within 15 minutes. Using business text messaging software helps facilitate how timely your candidates and recruits respond to you, in comparison with other organizations they are in cycle with.

Text is easy and flexible

Everyone texts. It’s convenient and can be done from anywhere. When it comes to using text in the recruiting process, it literally can be used anywhere.

Use business text messaging to:

  • Acknowledge applications are received and expected next steps
  • Prescreening
  • Scheduling initial and subsequent interviews
  • Specific instructions for the interview (location, directions, parking)
  • Post interview follow up
  • Feedback about the entire candidate experience from start to finish
  • Onboarding of new hires
  • Referrals
  • Reminders for interviews and other relevant information
  • Brief check in’s

Text builds relationships and establishes trust

Candidates can feel disconnected and unsure when a company takes too long to acknowledge their interest in a job. According to a survey from Indeed, building connected relationships with candidates is an essential part to being a great recruiter. Trust is built when a company views your application and promptly reaches out. When a company takes too long to respond, candidates probably ask themselves why they would want to work for a company that makes them feel undervalued. Using text messaging software will help facilitate that vital connection from the very beginning interaction with candidates.

Text increases recruiter productivity and decreases time to hire

Imagine a day where improved time to hire is a reality by modifying a few processes. Just by streamlining a few steps in the recruitment process, that can be a reality. As recruiter productivity increases, time to hire decreases.  There are so many steps in the full recruitment process which means a lot of time spent on tedious tasks. Adding a business text messaging service into the daily process helps laborious processes become exponentially more dynamic.  Business text messaging technology offers a variety of features like auto responders to address the issues plaguing recruiter and staffing productivity.

Use text to maintain contact with candidates for future opportunities

As a recruiter you’re fully aware that you can’t make contact with someone and cross your fingers that they will keep your company in mind for a position in the future. It just doesn’t work. To keep your pipeline of candidates warm, it’s vital to maintain regular contact. These pools are generally candidates that were not hired for the position they applied for but there is agreement that they should be considered for other similar opportunities when they arise. If you don’t stay in contact, you’ll most likely lose the opportunity to connect with them for future positions. This regular and proactive contact is yet another demonstration of an excellent candidate experience, which speaks volumes of your company. Using business text messaging to facilitate this regular contact is a streamlined and simple way to stay engaged.

The TextBetter business text messaging service uses email as the vehicle to communicate. The candidate receives the content sent as a text message to their device, just as they are accustomed to. Both candidates and recruiters can send and receive attachments via text, including pictures. With continuity being vital to the candidate experience, the same phone number is used for both text and phone communication.

Business text messaging is certainly changing the playing field and the changing the way recruiting takes place. Partnering with a business text messaging company like TextBetter will strengthen communication and recruitment efforts in conjunction with successfully help support your 2019 recruiting and hiring organizational goals.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Basic, TextBetter Enterprise