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Credit Union Text Messaging Solutions

Credit Unions exist to serve their members — and provide the members the experience they seek. If retailers, pharmacies, banks, and many other industries are already enabling their customers to engage via text messaging, then why should credit unions lag behind?

Traditionally, credit unions have communicated with members by phone or email. This process can make it difficult to quickly obtain member information, which inevitably delays the process to approve loan applications, and impedes other critical daily operations. Why not provide members with their preferred way to communicate? Text Messaging Solutions for credit unions is a way to meet member demands, by providing an additional way to communicate. With 95% of text messages read and responded to within 15 minutes or less, it’s clear to see why business text messaging is a powerful way to engage with members.

Two-way text messaging is a powerful addition to any credit union’s list of contact methods — and a necessary one, considering texting’s role as a primary point of business communications.

Text Messaging Solutions

The Benefits of Text Messaging Solutions for Credit Unions

Texting is not the newest or most cutting-edge form of communication; however, it is extremely convenient and effective. When considering credit union members, many don’t have the time or would prefer not to engage in a full phone conversation to ask a simple question. By leveraging text messaging solutions for credit unions, teams are empowered to provide members with actionable information in a more engaging and meaningful way while communicating in a manner that is preferred.

Member Satisfaction Elevated

Your members may already be trying to text you via your landline. The bad news of this is, you’re missing out on opportunities. In the digital age, members are seeking ways to interact via their phones, whether that be through social media or text messaging. Gartner, a leading research and advisory company, shared that by 2020, 85 percent of all business interactions will take place without human interaction. Waiting until 2020 to implement a stronger digital presence and texting service for business could affect your customer satisfaction today. Customers also want interactions to be on their time and waiting for return phone calls just doesn’t fit into this. By opening another line of communication with members, you’re also more likely to hear about complaints and be able to resolve them. In the world of online reviews and social media, this is great news for credit unions. Why not start now?

Boost Engagement

Member engagement is quick, easy, and generally better when using a business texting service. Credit union members are much more likely to respond when you make it simple and top of mind. Providing members with the additional method to engage and communicate via text adds a touch of personalization.

Preserve Text Conversations

When sending information out to members, requesting information from them, or even communication with internal employees, it is important to keep a record of conversation history. It’s also imperative to note that not all text messaging solutions for credit unions are the same. To get the most out of your investment, choose a solution that automatically archives your text conversations and stores them in your email. This way the information can be accessed anytime as needed.

Real Time Reports

When choosing text messaging solutions for credit unions, it’s ideal to select a tool that provides you the ability to keep track of conversations between internal employees and your members by simply running a report. Having access to these reports helps branch managers stay ‘in the know’ and gives you the confidence that your credit union is using every tool to its advantage.

Using Text Messaging in Your Credit Union

How a credit union utilizes text messaging is as important as the decision to use it. The most important point to remember is that text messaging goes two ways — both back and forth.

Loan application hassles solved

How many times have you started the loan application process, discovered you needed more information, and then had to play phone tag over hours or days before you could get that piece of information, then finally complete processing the application? It’s an expensive headache that that plagues credit unions today. Luckily, this can be solved by investing in a text messaging solution. Enabling loan officers with an alternate and preferred communication method for members while efficiently obtaining information needed to complete the loan process is a substantial game changer. How great would it be to open more accounts and process more loans, by simply using text messaging solutions for credit unions?

Enhanced Customer Service and Support

With customer service being a primary focus of most credit unions today, the advantages of texting are obvious and substantial. A credit union that allows its members to engage in an ongoing, threaded text conversation certainly opens the door to higher member satisfaction. With that being said, the same member representative who answers the phone can just as easily reply to a text via their computer. Members who might be hesitant to call with questions can now send a quick text, receive an answer, and decide whether and how to continue engaging.

Consider integrating text messaging as part of your process. Whether it’s to provide general member service and support, answer questions about products or asking for and providing information needed to complete a loan.

Ready to get started? It’s easy. TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. No downloads or software installs either. Simple, right?

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112

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Using a Texting Service for Business: Top 5 Benefits of Landline Texting

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Best Text Messaging Solutions for Credit Unions

A Credit Union at its core is a place for a community to be able to reach their financial goals by getting higher savings rates, lower fees and an overall no hassle place where they can store their financial future.

If Credit Unions can offer their communities a better option to a financial goal, why should they stop there? Why not also offer your community a better form of communication?

Throughout this article we will talk about how TextBetter is the Text Messaging Solution for Credit Unions.

Increase Customer Accessibility

Letting your customers know they can now text your business phone number, is letting your customers know that you’re opening every resource for them to contact you.

Allowing your account managers to use text messaging solutions to customers and vice versa. Whether it’s a follow up on information with their accounts, letting them know they are approved for a loan or whatever the case might be. Text messaging solutions provide your customers and employees the ease of quick and seamless communication. This is just one reason why TextBetter is the Text Messaging Solution for Credit Unions.

Text Messaging Solution

 

Tailored Keyword Responders

What are Tailored Keywords? These are keywords that you can set up on your website that will allow clients to text keywords (i.e. “appointment”, “hours”, “account”, etc…) to a specific number. Which will in return trigger an auto text to respond with the information requested.

Using Keyword Responders, you’re able to have “Text or Call us” on your website giving you the ability to streamline processes like, setting appointments with account managers, applying for a loan, and finding more information about your credit union.

Whatever the case might be, by having keyword responders, you’re giving the ability for those automated responses to save your staff and customers time in getting information by offering instant satisfaction.

Increase customer satisfaction through business text messaging

Like it or not, your customers may already be trying to text your business phone number. The bad news is you are missing out on customer opportunities.

In the digital age, customers are seeking ways to interact via their phones, whether that be through social media or text messaging solutions.

“By 2020, 85 percent of all business interactions will take place without human interaction.” – Gartner, a leading research and advisory company

Waiting until 2020 to implement a stronger digital presence and text messaging solution for credit unions could affect your customer satisfaction now. Customers want interactions to be convenient and waiting for return phone calls is not convenient.

By offering Text Messaging Solutions for Credit Unions, we’re allowing you to open another line of communication with your clients. You will be more likely to hear about complaints and be able to resolve them. In the world of online reviews and social media, resolving problems quickly is a necessity.

Using a Texting Messaging Service for Business: What it is, and How it works.

We all act like money is the number one commodity in our global economy. Those of us heavily invested in business know that time is the scarcest commodity.

Time is the one thing that we can never get back. Each moment used to communicate with a client should be as direct and efficient as possible.

Sometimes the best solution is often the one that is the most obvious. Everywhere you look people are typing away on their smartphones. What if you could communicate with your clientele base right through the smart phone or tablet that they are already using so much. Well, now you can with Text Messaging Solutions for Credit Unions.

Our company offers text messaging solutions for business that allows you to communicate with your customers via text message, all from your business phone lines. It may sound like something only a professional IT guy could understand, but we promise, business text messaging is very simple to use.

When you are ready to send a text to a client, all you do is enter their phone number into the recipient space where an email address would normally go, then type your message and hit send. Our patented solution will handle the rest. If you receive a return text it will go through your landline phone number, and then be sent directly to your email.

ABOUT THE COMPANY

TextBetterTM is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112.

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Texting Service for Business: Top 5 Benefits

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Business Texting Solution for Recruiters

I attended the Society for Human Resource Management (SHRM) annual convention in Chicago in June. One of the key themes of the convention was finding enough qualified applicants for the available positions. Recruiters and human resource professionals are under increasing pressure in today’s job market and economy. Competition is fierce.

One thing that is certain is that clever recruiters are using new tools and technologies to give them an edge over other recruiters. The recruiters with the edge get to the golden applicants first.

Society-for-human-resource-management-SHRM-logo

The business challenge: Communication has changed. Gone are the days where applicants want to speak on the phone with multiple recruiters or respond to never ending emails. Applicants prefer to communicate via text. Like all consumers, they want INSTANT GRATIFICATION.

The solution: TextBetter™ text enables your landline phone number and gives you the ability to communicate via text without giving out your personal cell phone number.

 

Here are a few ways that Recruiters are using TextBetter™ to communicate with potential applicants.

  • Use a business texting solution to text the applicant to let them know you’ve received their application and that they’re qualified.
  • Text the candidate to set their interview appointment info and to let them know they got the position.
  • Send them a quick text on the morning of their first day at their new job telling them, “Good Luck,” and remember to bring their proper documentation.
  • Use business texting solution to text to allow your candidates to reach out to you at their convenience and to enable candidates to explore all open jobs. Not just the one they reached out about.

Why is a business text solution so effective?

  • Job seekers check and respond to texts immediately. Emails aren’t checked regularly.
  • Edge out the competition by getting to them first. Ninety-seven percent of text messages are responded to within 15 minutes.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two

How does it work?

  • TextBetter will text enable your office line. This will allow you to send and receive business text messages directly from your business email. By text enabling your landline phone number, you can now give out just one phone number for both phone calls and text.
  • TextBetter enables you to manage your texts just like you do your emails. You can now archive your conversations with your candidates.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two.

Ideas and tips on how recruiters are using business text messaging to be more effective and more efficient

  • Have you ever had candidates not be able to find your location or call in to ask for your address?
  • Keywords can be set up such as “address”, your candidate texts your business line with the keyword and an automatic response of the physical address is sent back to them.
  • Worried about missing texts after hours? You can set up auto-responders stating that the text was received and will be responded to during normal business hours.
  • Don’t worry about not being glued to your office computer all day. You can also get all your business texts on the go.

Business Texting Solution

Fill your open positions faster by leveraging business texting solutions in your recruitment process. Are you ready to evolve your methods of communication? You can start reaping the benefits of your landline outside of traditional phone calls by utilizing business texting solutions.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112

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Texting Service for Business Top 5 Benefits

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Using a Texting Service for Business: Top 5 Benefits of Landline Texting

Convenience drives our everyday lives. Consumers want immediacy and the ability to multitask when interacting with businesses. To meet this demand, you need a texting service for business.

Imagine being able to quickly zip off a text in the grocery store when you think about that pediatrician appointment you need to make. Stand in line at the pharmacy and ask your insurance agent about adding another driver to your policy. Check in with your pet’s veterinarian while waiting for your friend at happy hour.

Texting Service for Business

Providing this convenience to your customers can make you the company of choice and help you reach your target audience. And the best part is, you don’t even need to memorize an additional business phone number. You can enable your business landline to receive messages from your customers.

There are many benefits to using business text messaging. These benefits range from customer satisfaction to analytics on your customer interactions. Here are the top five reasons you should add texting service for business via your landline.

1. Separate business and personal texts 
If you’re an avid texter that carries on multiple conversations with family and friends all at once, you’ve likely mistakenly sent a text to the wrong person. Now imagine if that was your client that got your message you intended to send to your mom.

Using your personal cell phone number for business text messaging comes with risks that could be highly detrimental to your business. Enabling texting service for business using your business landline can eliminate these concerns but still keep your work mobile.

Your landline connects to your email, so you can still view messages on the go. Just hit reply or type the mobile number in the “to” field and your email message gets sent as a text.

2. Increase customer satisfaction through business text messaging
Like it or not, your customers may already be trying to text you via your landline. The bad news of this is, you’re missing out on customer opportunities and perhaps even ostracizing your customers.

In the digital age, customers are seeking ways to interact via their phones, whether that be through social media or text messaging.

“By 2020, 85 percent of all business interactions will take place without human interaction.” – Gartner, a leading research and advisory company

But waiting until 2020 to implement a stronger digital presence and texting service for business could affect your customer satisfaction now. Customers also want interactions to be in their timing and waiting for return phone calls doesn’t fit into this.

By opening another line of communication with your clients, you’re also more likely to hear about complaints and be able to resolve them. In the world of online reviews and social media, this is great news for businesses.

3. Business text messaging offers better analytics
A customer might engage with the business owner via his or her personal cell phone and then be transferred to a customer service representative. If these conversations are held via personal cell phones the whole time, it will be difficult to follow the conversation through.

This means that customer service representatives would need to gather the customer’s details again, which can cause frustration. By moving to a texting service for business, not only can those conversations be viewed by others, but you can set up analytics and reporting.

Analytics can help you track what is successful in addressing a customer’s complaint so that you can use the tactic in future interactions. In fact, these conversations can be automatically uploaded into your CRM via texting-services offered by TextBetter™. Ultimately giving you a holistic view of a customer.

4. Collaboration across employees
Ready to actually unplug when you go on vacation? When you move away from giving out your personal cell phone for customers to text you, employees can now collaborate to respond.

This collaboration means a customer won’t be left without a response for days while an employee is out of the office or swamped with other work. Additionally, your speed to respond to customer inquiries will likely be faster when multiple individuals can collaborate.

5. Beat your competitors with customer service
The marketplace for many businesses is well saturated. Your company could just be a name among others in your industry unless you find a way to stand out.

If you’re in a medical practice, providing texting for appointments and reminders can be what keeps your patients loyal. If you operate a restaurant, allowing customers to text for reservations and receive a message when their table is ready will make you unique.

“Customer service is one of the last frontiers of sustainable competitive advantage. It’s one of the strongest ways to grow your profits.”

“Customer service is one of the last frontiers of sustainable competitive advantage. It’s one of the strongest ways to grow your profits.” – According to the Huffington Post

Texting service for business can be greatly advantageous for you and your customers. The especially great part is, it seamlessly integrates into your normal business operations and is fast and easy to set up. 


Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112. You can start reaping the benefits of your landline outside of traditional phone calls by text-enabling the number.

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Modernize Your Company With Business Texting Services

Inside ‘The Era of Innovation’ with Business Texting Services

What are business texting services, and how to make them work for you?

The world has become a fast-paced place to live and work. Minute to minute things are moving all around us. Businesses have to work harder than ever to keep up, and stay relevant in such a marketplace. Finding the balance between cost efficacy and innovation is an art form of its own. Let our business texting services help you achieve both of those goals.

Using a Texting Service for Business: What it is, and How it works.

We all act like money is the number one commodity in our global economy. Those of us heavily invested in business know that the true commodity is time.

Time is the one thing that we can never get back. Each moment used to communicate with a client should be as direct and efficient as possible.

Sometimes the best solution is often the one that is the most obvious. Everywhere you look people are typing away on their smartphones. What if you could communicate with your clientele base right through the smart phone or tablet that they are already using so much. Well, now you can with business text messaging.

Our company offers a texting service for business that allows you to communicate with your customers via text message, all from your office landline. It may sound like something only a professional IT guy could understand, but we promise, business text messaging is very simple to use.

When you are ready to send a text to a client, all you do is enter their phone number into the recipient column where an email address would normally go, then type your message and hit send, our high-tech staff will handle the rest. If you receive a return text it will go through your landline, and then be sent directly to your email.

Texting Service for Business

Benefits of Being on the Cutting Edge

What makes our texting service for business so great, and why should you invest in it? Well, good question! Let’s run over the key benefits.

Texting is the way of the present and the future. We all love the occasional phone call, but texting is clean, easy, and a direct way to literally get your message across. Most people keep their phones with them at all times, and business text messaging allows you to be wherever your clients are and communicate with them in a speedy and direct manner.

Another reason to use business texting services, is that it is a fantastic way to keep track of conversations with clients. Whether you have a large business or a very small one, our program will log your conversations and help you to keep up with all the important details, such as who helped the customer, what was said, and when the conversation occurred.

More simply put: business text messaging automatically syncs with your CRM and seamlessly integrates into your existing data management process.

Switching to a texting service for business isn’t difficult, either. We work hard to make the transition as smooth as possible. We use your current landline and email address, all of the current information that you have archived, like old emails from clients will remain in the same place.

The benefit to our service that our clients love the most is how customizable it is. We love that we market a product that truly works for your individual needs as a small or large business.

Texts can be sent out to one person or to many, being able to mass text like this saves a company money by allowing employees to complete several tasks in one movement. This is a great option for companies offering sales, or appointment reminders. Business text messaging also allows you to send pictures. This comes in handy when looking to mass disrepute flyers or receive pictures from customers of damaged products.

Subscribing to the Times with Business Texting Services

Gone are the days of formality. Almost everyone you know puts as much into their day as possible. It is time for businesses to cater to the busy everyday person, by contacting them in a place that they are already accessing several times a day, their smart phone. Using our texting service for business is the perfect way to meet the needs of the modern consumer and expand your clientele base.

All you need to do is ask us how. Call or text us today at 800-322-1112.

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Successful Job Recruiting Using a Texting Service for Businesses

The Recruiting Case: Using a Texting Service for Businesses

The best time to find a job is when you have a job. That’s why the best candidates are usually working full-time while in search of a new career.

It is also why the best recruiting firms take a more nuanced approach to the hiring process. They understand that, while their job is to place the candidate in a better fitting position, their candidate must remain respectful to their current employer.

For this reason and more, recruiting firms are now turning to text messaging; and using texting service for businesses to communicate with candidates and hiring managers.

Keeping Up with Business Text Messaging

Opportunities come very quickly in the world of job searching – and recruiters need answers. Fast.

By using texting service for businesses, recruiters can send messages ‘under cover’ while also keeping up with the fast pace of the job market.

Are you available for an interview?
Are you interested in this position?
Have you applied with this business recently?

For most candidates these questions are easy to answer; however, the real challenge is finding the time (and privacy) to answer them.

A delayed response could hold up the application process, be perceived as disinterest, and even cost the candidate the job of their dreams.

A delayed response could also present a challenge to the recruiter as well.

– Withholding feedback prolongs the hiring process which reflects negatively on the recruiter. Placement stats, like ‘time to fill’, are skewed and both hiring managers and candidates can become frustrated with a perceived lack of progress.

So as a recruiter asking these questions; why not use texting service for businesses?

The average person does not have the time or privacy to answer a personal phone call at work. And answering personal email is not much easier either.

Some organizations even block mail services, like Gmail, from employee computers making it nearly impossible to monitor during business hours…

And while applications like Gmail can almost always be accessed from a smart phone device, I’d ask you to consider this:

When you glance down at your phone, are you quicker to respond to text or email?

Texting service for businesses

Improve Candidate Experience with Business Text Messaging

Even though candidates are actively looking for a new job, it is important they appear focused and dedicated to their current role. If not, they risk losing their current position or face a lifetime plagued by a poor reference.

So, how can recruiters help candidates strike the right balance?

The answer is through text.

Texting is easy, private and a widely accepted form of communication that allows candidates to multi-task at the office without appearing unavailable.

Consider this:

You are a candidate looking for a new job and your recruiter calls on Monday at 10AM. Naturally, you’re eager to answer but chances are, you can’t.

More likely than not, you’re in a meeting or with your team and – either way – your response will have to wait until after lunch…

Skip to an hour later, and that last-minute interview slot you were hoping for just got offered to another candidate…

Now consider the same scenario when the recruiter is using texting service for businesses:

Recruiter: “She has an opening tomorrow at 2PM. Can you make it?”
Candidate: “Yes.
Recruiter: “I will email you the details. Pls bring 2 copies of your resume.

Ultimately the candidate experience is better when recruiting firms use a texting service for businesses.

It makes the process less stressful, less disruptive and less time consuming. It gets the recruiters the information they need to get the job done – and fast. And most importantly, it is how most people prefer to communicate altogether.

Improve the Hiring Process with Business Text Messaging

As a recruiter, feedback is key.

Regardless of whether an offer is extended, a recruiter cannot move forward in the hiring process without hearing from the hiring manager and the candidate.

Unfortunately, as a recruiter it can be difficult at times – almost impossible –to get the feedback you need after the interview.

Now throw in the 5 other interviews you have scheduled for the 3 other open roles you are working to fill and there just isn’t enough time in the day… Unless you are using a texting service for businesses.

Recruiting firms love business text messaging because responses are easy to type and almost always yield a better response rate when compared with email.

So – as a recruiter – would you rather send an email and wait an entire business day for that one-word response…

“Are you available tomorrow at 2PM for an interview?”

Or send a text and get the interview scheduled immediately:

“Great. I’ll email you the location and details.”

Ultimately, the recruiting case for using a texting service for businesses is as strong as it is fast.

A quick text can be just as effective, and some would argue, is a more efficient way for recruiters to coordinate interview schedules and gauge interest in an open role or resume. It is perceived as private and immediate – ultimately giving candidates the means they need to look for a new job while remaining respectful of their current employer.

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Customers prefer using a texting service for business

Your customers are texting you. Are you getting the messages?

Did you receive my text? Have your customers had to ask you this question? If you had to answer “no” or even worse, ask what number they text you on…your company maybe behind the times when it comes to communication. Business texting is fairly new but has caught on quickly. Customers love to text and have probably been texting your business number and not receiving a reply. TextBetter™ has an easy solution for this.

Texting Service for Business: TextBetter™

TextBetter™ allows businesses to send and receive text messages professionally, just like email. Forget about using a personal cell phone to communicate with your business contacts. TextBetter™ is a patent pending text service which text enables your business landline number and allows a user to send and receive text messages from their email. Continue reading “Customers prefer using a texting service for business”

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Text For Business: Enable My Landline Telephone Number

I remember the first time I received a text message from a client. It surprised me and then I realized how convenient it was for the client to text me if they were in a meeting or on a conference call and they couldn’t take my call. It surprised me even more to realize that my clients had been trying to text me for a while, but I wasn’t getting the messages because before February 2017, my business landline phone number was not text enabled.

We’re living and working in the age of convenience and speed. And usually speed equals convenience. Giving your customers, clients and business contacts the ease of confirming appointments, communicating quick messages, or sharing quick needed information is a convenience your contacts will appreciate.

Everyone has their mobile phone nearby or on their body. Did you know that 98% of people will answer a text message within 15 minutes? People can’t stand to leave a text message unread or unresponded to. And younger customers, clients and business contacts really don’t like to send and receive messages via email. They prefer text. Continue reading “Text For Business: Enable My Landline Telephone Number”