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Financial services should use a business texting service – Part 2

In our last post, we discussed why the financial services industry should consider using a business texting service. As a follow up, we wanted to share how text is being used as part of their everyday process. It goes beyond stating account balances and location hours. It’s more personal. Continue building on the great relationships that you’ve established and working on establishing with integrating text.

Using a business texting service has many advantages and is great for general customer service and support as well as product questions. Besides those uses, keep reading to learn how the financial services industry continues to incorporate text in their day to day.

Follow up on applications

It isn’t just the volume of loan documents that takes so much time, it’s all the calls and emails you have to send along the way. Utilize text as part of the process to reach out to clients to gather missing information you may need, sparing you the hassle of phone tag. Using a business texting service for application follow up will help improve the overall loan process.

Establish text for a lending line

Enabling customers to ask questions quickly and seamlessly during the loan process provides the level of support that customers expect. A quick status update on a loan, to schedule an appointment or inquire about next steps in the process, there are so many opportunities to establish a standard of excellence that will set you apart from the competition.

business texting service

Late payments and collections

One of the areas companies are seeing text as being effective is with collections. Because text communication is preferred over calling, customers who have fallen behind in their payments are more responsive to collections text messages. Using a business texting service to send reminders to late payers can help facilitate that collections process. Incorporate text as part of your debt collection strategy in order to reduce expenses and maintain good relations with your customers.

Build stronger relationships

Your business is built on relationships, and relationships are built on communication. These days, people prefer to communicate by text message. Texting is what people want, and it shows. According to Mailchimp, financial services industry emails only have less than a 3% click rate. Comparatively with text, it’s under 3 minutes. Is text more effective and easier to use/respond to? Absolutely. When making it easier for customers to do business with you, stronger relationships are built which is great for business.

Social and online reviews

Consumers read an average of 10 online reviews before feeling able to trust a local business. People want to know they can trust you and that they’ll have a good experience before they work with you. With customer reviews being so powerful, leverage text to help secure them. It’s as simple as sending a quick text to the customer after their loan has closed and ask if they’d mind leaving a review of their experience and provide the link. Studies show that you’ll get 4-5 times more reviews by sending a text vs. an email. This simple step can help increase business as well as revenue for you!

There are so many great opportunities to maintain the competitive edge and stay relevant for your customer base. Use a business texting service to communicate with them the way they’d prefer, through text.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Financial services should use a business texting service

There is a significant opportunity for financial institutions to create and strengthen borrower relationships while accelerating the loan process. It’s really as simple as making text part of the communications strategy by using a business texting service. Whether it’s processing a home mortgage, a personal loan or financing a new car, integrating text as part of the process, can help speed up loan processing time while improving customer satisfaction. Using a business texting service enables financial institutions to communicate with customers on another personal level.

Text provides convenience

With text being the preferred form of communication today, the increasing demand from potential borrowers to text with their financial institution is increasing. From the initial outreach and communication throughout the loan approval process, clients not just expect, but also appreciate their lender reaching out to them in a preferred and convenient way.

Customer lives have become busier, and the need for quick answers, easier connection while maintaining great customer service that fits with their lifestyle is essential.

Benefits from start to finish

It isn’t just the volume of loan documents that takes so much time, it’s the emails and phone calls you have to place throughout the process. Using a business texting service can be a considerable benefit across the entire lending cycle. Leads often come from a variety of places. In the initial prospecting stage, it’s critical to provide and allow a variety of communication channels. You’ll close prospects by allowing them to choose their communication method and will maintain the personal touch that they expect during the process.

Business texting service

Text messages get read

It is REALLY easy to overlook an email. It only takes a swipe or a push of a button to dismiss a phone call. Text messages get read and responded to fast! Using a business texting service enables your customers to respond to you by phone call or text, whichever is most convenient for them. The largest banks and financial institutions have been using text for years, and it’s no surprise why. Statistics say that 95% of all text messages are opened and responded to within 15 minutes or less. This is much higher than email, which has an average open rate of 32% and even lower response rate.

In our next article, we’ll dive into the specifics of how financial institutions are using business text messaging as part of their everyday process. In the meantime, to learn more about integrating business text messaging in your process please reach out to us today.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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6 Best Practices for Business Text Messaging

Business text messaging is quickly becoming one of the most cost-effective and efficient tools for communicating with buyers. With incredibly high open rates compared to email, it’s not a surprise that more and more organizations are integrating business text messaging in their outreach and communication strategies.

Business text messaging should be strategic. It needs to be thoughtful, well-executed and provide value to today’s savvy buyers in order to stand out from bombardment of communications they receive each and every day from your competitors.

Below is a list of proven best practices to help guide your business text messaging communication strategy and generate better results.

1. Be personal

How many times have you received a message from a business that you thought was spam because it wasn’t personalized? Whether you’re using a business text messaging service for one on one texting or using it for multiple people, the messages should be well thought out and personalized.

One of the easiest ways to start personalizing a text or SMS message is to use the customer’s name. To take it to the next level, use your business text messaging service to send text messages that are customized for the individual, such as talking about products or services the customer has purchased. For example, sending a text a few days or a week after the customer has purchased a specific product and asking them specifically how the product is working out for them. Ask for feedback on the product or provide a few tips on how to best take advantage of the product.

2. Be responsive

Texting is one of, if not the most, immediate forms of digital communication. When using a business text messaging service, responsiveness is something to highly consider. By text enabling your business number, you are committing to another way of communication, both sending and receiving. Make sure there are clear guidelines in place for your teams, so buyers are receiving a response or exchange from you in a timely manner.

Business Text Messaging

3. Be relevant

A great customer experience helps demonstrate what kind of interaction to expect from your business and helps set a standard. What phone number are you sending the text from? Is it recognizable, such as your business landline or main business phone number? Are you using common language? Are your messages so long that no one will want to read them? Keep the messages short and make every text worthwhile.

Consider this: If you are sending appointment reminders through business text messaging, put the date, time and address of the appointment. Your customer should be able to just click on the details of the message and create a calendar item without having to type anything. This helps create a great customer experience!

4. Use common language

Leave the LOL’s, BRB’s and emojis to your exchanges outside of your business interactions. When using a business text messaging service, be conscious of the language you choose and cognizant of the company you represent. Be articulate in the delivery of your messaging.

5. Text within business hours

Be courteous and conscientious of your buyers. Take time zones into consideration and be aware of  common business hours. It can be counterproductive and annoying to text outside of your optimal hours. The last thing you want to do is wake one of your customers up with a text or interrupt them while they are binge watching their favorite Netflix show after they have put their kids to bed at the end of a long day.

6. Be aware of security concerns

It’s important to keep in mind that text messages are not secure, even through landline texting. If part of your interaction with your customer is to take a credit card number or other Personal Identifiable Information, PII, then you should consider receiving that information in a different method, such as through a secure online web form. DO NOT ask for credit card information through texting.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Enterprise sales teams win with business text messaging

The struggle is real. Each and every day, businesses just like yours wrestle with finding the best methods to connect with prospects and customers. We all know that these connections and discussions are essential for the continued success and growth of any business or organization. In today’s competitive landscape, it’s crucial and an absolute must to set your company apart from competition and equip your sales team with the right tools to succeed. The most successful enterprise sales organizations leverage the strength and effectiveness of a business text messaging service to connect with buyers.

The upside of using a business text messaging service

Integrating a business text messaging service into the sales process offers enormous opportunity for sales teams. Not only is texting more efficient than email, it is delivered quickly and is often open and read immediately. With text being so embedded into our personal lives, there is a natural tendency to read and respond quickly. Combining a business text messaging service in the communication mix provides sales teams ability to deliver highly applicable messages, at the right time and exactly when it’s needed.

Reps can use text to help further facilitate the momentum they’ve gained with a lead. Using a business text messaging service also helps provide the opportunity to establish an open channel of communication both ways. Often times it allows the sales rep to gain further access to the organization’s decision-making process when they quickly check in with a prospect.

A business text messaging service just makes sense for your sales team

Texting is fast, efficient and it’s effective. Text messages provide a convenient way to send appointment reminders, updates, and other notifications to customers. It’s also a simple way to show that you’re on top of their business. Using a business text messaging service lets you combine the benefits of real-time communications and helps to increase urgency and conversions.

Business Text Messaging

Is your enterprise sales team already texting?

Chances are some if not many of your teams are already texting their clients and prospects today without you knowing. Using your personal cell phone number comes with risks that could be highly detrimental to your business. By using a business text messaging service, you can eliminate these concerns, while still benefiting from the ease and speed of text.

Archiving is a benefit of business text messaging

If your teams are currently using their personal devices to text message buyers, you’re most likely not archiving those conversations to your CRM. Think about territory changes or if that sales rep leaves your organization? They take all of that information with them. It is imperative to keep a record of all conversation history for each account and their respective contacts. TextBetter automatically archives your text conversations and stores them in your email.

How TextBetter™ Works

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. Simple, right? And when it comes to sending picture messages, the process is just as simple. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business.

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business.

Have questions on how TextBetter can make a business text messaging service work for your company? Call or text us today at 800-322-1112.

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Why Implement Texting Service for Business Sales Teams

You can’t argue with the trends. Customers preferences for engaging virtually are growing, texting is included in this. Your customers and prospects also prefer to have options in the way they interact and communicate with you and your business. They expect to be able to engage with you the way that they desire, not necessarily how you’d prefer. If your company has a phone number chances are many of your customers are likely texting you already, but you just didn’t know it. What have you missed out on? If you’re not currently using a texting service for business in your sales process right now, here’s why you need to implement one.

Communicate faster and more effectively by using a texting service for business

Sales teams have relied on phone calls and email to interact with prospects and customers for years. Phone calls are often seen as interruptive and aggravating while emails are slow and often ignored. Customer preferences and expectations are changing, including the channels they use. Sales teams must adopt a multi-channel approach to keep pace. This includes implementing a texting service for business for your company.

Texting Service for Business

Build a stronger connection with more conversation by using a texting service for business

A conversation by nature is back and forth dialogue, right? When texting the buyer, the fact that it’s held on their mobile device is huge. They ask, you answer; you ask, they answer. Text enables you to develop camaraderie and familiarity with your prospects. The more casual and conversational tone of text messages makes it much easier to build relationships. How easy is it to ask for a 5-10-minute phone call when engaged in a conversation by text? It’s likely a buyer would jump on a phone call should the need for further clarification or discussion arise.

Accelerate the sales cycle by using a texting service for business

Integrating a texting service for business will help eliminate phone tag and enable you to stay on top of prospects and customers which increases productivity. Use text to schedule product demonstrations, confirm attendance to appointments or send a reminder for renewal. Saving time waiting on buyers to respond and speeding up time close deals is what to expect when using text. Afterall, time is money.

It’s easy to use and uncomplicated to implement a texting service for business into to your workflow

We all know how to text. People are already doing it and prefer to do so. Your sales teams would appreciate the ability to have an additional method to reach their buyers. It’s easy. Each team member will have their existing line text-enabled. All text communications are searchable as 100% of all employee/customer text conversations are archived and can be stored in your CRM. Use a texting service for business for 1 team member or 10,000…it’s scalable to your business needs.

Implementing a texting service for business is key to stay relevant and evolve with customer preferences. Using text messaging as part of your outreach strategy not only personalizes the sales process but also champions your company as personal, easy to work with, and exceedingly responsive.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Best Landline Texting Service for any size Business

By now, I bet you’re sold on the fact that texting is changing the way businesses communicate with their customers. You’ve done your research and are considering text messaging solutions for business. You already understand the limitless benefits and power of incorporating texting into your process. But now what?

Choosing the right text messaging solution for business provider likely seems overwhelming given the number of vendors in the mix today. I’m sure today you did a search and there were several paid ads that perhaps were interesting enough to look at. I get it. It’s hard to know which is the best. Here are a handful of considerations when making a decision of text messaging solutions for business.

What Matters Most

Experience

Before committing to a solution provider, it’s crucial that you check that they have sufficient knowledge and experience. Consider how long they’ve been in operation and what type of clients they work with. It’s also helpful to ask how those clients use the services as you can learn a lot from this and learn where opportunities may be for you to integrate.

Ease of use

Who wants to learn another complicated piece of technology? Think of how this piece could impact your team. If it isn’t intuitive, this could detract from their day to day work. It may be wise to consider a provider that will allow you to try their messaging solution and ensure their platform is one you can use with ease before you make the financial investment and time commitment. In the long run, this step could save you time and valuable resources. With TextBetter™, our landline texting service offers a free trial to give you an opportunity to test it out before you buy.

Landline Texting Service

Think about future growth

Perhaps initially you’re considering just starting with a few hundred messages a month while you’re integrating SMS into your process. Thinking down the road, you’ll want to select a text messaging solution for business that will accommodate anticipated future needs. By selecting a provider that supports the desired growth now, this will eliminate the need to change providers as you desire to increase usage across your business.

Integrations

Opt for a platform that can be easily integrated with your existing CRM or desired infrastructure. Integrations can help establish more automated workflows which can help reduce overall operating costs. Our landline texting service with your CRM system to help drive employee productivity and engagement to a higher level while giving customers a first-class experience.

Cloud-based

Text messaging solutions for business should work seamlessly with your existing telephone system and carrier without any hardware or software to install. Choose a company where no changes will be made to your telephone system or carrier. Some providers have the ability to have your telephone number(s) text enabled quickly…in some cases, you can be sending/receiving text messages in less than 30 minutes right from your existing email account. Our landline text service lets you send and receive text messages using your own email account. With our landline texting service, there is no software to configure or install.

Service and support

A reputable landline texting service provider will have a team that will offer support when it is needed most. In your vetting process, choose a company that won’t make you feel that you’ll need to be the solution expert overnight.

Ready to get started? It’s easy. TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. No downloads or software installs either. Simple, right?

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Use Business Texting for the Best Customer Experience

The number one rule in business when it comes to customer service is that the customer is always right.

The landscape of communicating with your customers has changed in the last few years. Most of your customers are tech savvy and want to interact with your company in quick, small exchanges. Customers do not want to have to call a customer service 800 # and wait to speak with someone to handle their question or to solve their issue. And many large corporations are taking notice.

Ritz-Carlton Hotels has a personal concierge sending texts to make sure you have everything you need for your stay. Gone are the days where you must call down to the front desk. Customers just send a quick text.

Maui Jim sends their customers a text message to let them know when an item has been received for repair and the cost estimate for doing the repair. Then Maui Jim repair technicians let the customer know when their sunglasses are being shipped back.

If the large corporations are helping change the face of the customer experience game by offering the option for customers to utilize business texting, why aren’t you?

The fact of the matter is many of your customers may already be trying to text you via your business landline. This could be bad news if you’re missing out on customer opportunities and perhaps even alienating potential customers or clients because you don’t have the capability to receive those messages yet. If your customers are texting and you aren’t offering this yet, you may have broken rule number one of customer service! Don’t fall behind the communication trends of today.

Providing this convenience to your customers can make you the company of choice and help you reach your target audience. And the best part is, you don’t even need to memorize an additional business phone number. You can enable your business landline to receive messages from your customers with business texting.

Businesses of all size, mom & pop shops to large enterprises, can benefit from utilizing business texting to communicate with their customers. Get a leg up on your competitors by offering customers a simple and easy way to connect with you. With just one phone number your customer can reach you via TEXT or traditional phone call.

Business Texting

How It Works

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number.

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. If it sounds simple, it’s because it truly is that easy!

The same goes for sending picture messages if you want that option. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business.

TextBetter’s cloud-based service easily integrates into your existing business model.

Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. We are happy to work with you to ensure your business needs are met.

Give your customers the feeling of getting that VIP treatment, let them know you value them and understand their needs by text enabling your business line with TextBetter Business Texting. A texting service for business can be greatly advantageous for both you and your customers. The best part is, it seamlessly integrates into your normal business operations and is fast and easy to set up. Change your customer’s experience with your business by offering them the communication style they want!

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112. Are you ready to fully experience all aspects of your landline outside of traditional phone calls? You can do so today by text-enabling the number.

Other Articles You Might Find Interesting:

Using a Texting Service for Business Benefits MMS Messaging with Customers
Texting Services for Business Could Be The Boost Your Company Needs

 

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Best Text Messaging Solutions for Credit Unions

A Credit Union at its core is a place for a community to be able to reach their financial goals by getting higher savings rates, lower fees and an overall no hassle place where they can store their financial future.

If Credit Unions can offer their communities a better option to a financial goal, why should they stop there? Why not also offer your community a better form of communication?

Throughout this article we will talk about how TextBetter is the Text Messaging Solution for Credit Unions.

Increase Customer Accessibility

Letting your customers know they can now text your business phone number, is letting your customers know that you’re opening every resource for them to contact you.

Allowing your account managers to use text messaging solutions to customers and vice versa. Whether it’s a follow up on information with their accounts, letting them know they are approved for a loan or whatever the case might be. Text messaging solutions provide your customers and employees the ease of quick and seamless communication. This is just one reason why TextBetter is the Text Messaging Solution for Credit Unions.

Text Messaging Solution

 

Tailored Keyword Responders

What are Tailored Keywords? These are keywords that you can set up on your website that will allow clients to text keywords (i.e. “appointment”, “hours”, “account”, etc…) to a specific number. Which will in return trigger an auto text to respond with the information requested.

Using Keyword Responders, you’re able to have “Text or Call us” on your website giving you the ability to streamline processes like, setting appointments with account managers, applying for a loan, and finding more information about your credit union.

Whatever the case might be, by having keyword responders, you’re giving the ability for those automated responses to save your staff and customers time in getting information by offering instant satisfaction.

Increase customer satisfaction through business text messaging

Like it or not, your customers may already be trying to text your business phone number. The bad news is you are missing out on customer opportunities.

In the digital age, customers are seeking ways to interact via their phones, whether that be through social media or text messaging solutions.

“By 2020, 85 percent of all business interactions will take place without human interaction.” – Gartner, a leading research and advisory company

Waiting until 2020 to implement a stronger digital presence and text messaging solution for credit unions could affect your customer satisfaction now. Customers want interactions to be convenient and waiting for return phone calls is not convenient.

By offering Text Messaging Solutions for Credit Unions, we’re allowing you to open another line of communication with your clients. You will be more likely to hear about complaints and be able to resolve them. In the world of online reviews and social media, resolving problems quickly is a necessity.

Using a Texting Messaging Service for Business: What it is, and How it works.

We all act like money is the number one commodity in our global economy. Those of us heavily invested in business know that time is the scarcest commodity.

Time is the one thing that we can never get back. Each moment used to communicate with a client should be as direct and efficient as possible.

Sometimes the best solution is often the one that is the most obvious. Everywhere you look people are typing away on their smartphones. What if you could communicate with your clientele base right through the smart phone or tablet that they are already using so much. Well, now you can with Text Messaging Solutions for Credit Unions.

Our company offers text messaging solutions for business that allows you to communicate with your customers via text message, all from your business phone lines. It may sound like something only a professional IT guy could understand, but we promise, business text messaging is very simple to use.

When you are ready to send a text to a client, all you do is enter their phone number into the recipient space where an email address would normally go, then type your message and hit send. Our patented solution will handle the rest. If you receive a return text it will go through your landline phone number, and then be sent directly to your email.

ABOUT THE COMPANY

TextBetterTM is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112.

Other Articles You Might Find Interesting:
Texting Service for Business: Top 5 Benefits

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Business Texting Solution for Recruiters

I attended the Society for Human Resource Management (SHRM) annual convention in Chicago in June. One of the key themes of the convention was finding enough qualified applicants for the available positions. Recruiters and human resource professionals are under increasing pressure in today’s job market and economy. Competition is fierce.

One thing that is certain is that clever recruiters are using new tools and technologies to give them an edge over other recruiters. The recruiters with the edge get to the golden applicants first.

Society-for-human-resource-management-SHRM-logo

The business challenge: Communication has changed. Gone are the days where applicants want to speak on the phone with multiple recruiters or respond to never ending emails. Applicants prefer to communicate via text. Like all consumers, they want INSTANT GRATIFICATION.

The solution: TextBetter™ text enables your landline phone number and gives you the ability to communicate via text without giving out your personal cell phone number.

 

Here are a few ways that Recruiters are using TextBetter™ to communicate with potential applicants.

  • Use a business texting solution to text the applicant to let them know you’ve received their application and that they’re qualified.
  • Text the candidate to set their interview appointment info and to let them know they got the position.
  • Send them a quick text on the morning of their first day at their new job telling them, “Good Luck,” and remember to bring their proper documentation.
  • Use business texting solution to text to allow your candidates to reach out to you at their convenience and to enable candidates to explore all open jobs. Not just the one they reached out about.

Why is a business text solution so effective?

  • Job seekers check and respond to texts immediately. Emails aren’t checked regularly.
  • Edge out the competition by getting to them first. Ninety-seven percent of text messages are responded to within 15 minutes.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two

How does it work?

  • TextBetter will text enable your office line. This will allow you to send and receive business text messages directly from your business email. By text enabling your landline phone number, you can now give out just one phone number for both phone calls and text.
  • TextBetter enables you to manage your texts just like you do your emails. You can now archive your conversations with your candidates.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two.

Ideas and tips on how recruiters are using business text messaging to be more effective and more efficient

  • Have you ever had candidates not be able to find your location or call in to ask for your address?
  • Keywords can be set up such as “address”, your candidate texts your business line with the keyword and an automatic response of the physical address is sent back to them.
  • Worried about missing texts after hours? You can set up auto-responders stating that the text was received and will be responded to during normal business hours.
  • Don’t worry about not being glued to your office computer all day. You can also get all your business texts on the go.

Business Texting Solution

Fill your open positions faster by leveraging business texting solutions in your recruitment process. Are you ready to evolve your methods of communication? You can start reaping the benefits of your landline outside of traditional phone calls by utilizing business texting solutions.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112

Other Articles You Might Find Interesting:

Texting Service for Business Top 5 Benefits

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How Logistic Companies Benefit from Business Text Messaging Service

Trying to organize shipments, field teams, or any other type of logistical need can be very stressful. Especially if there is even the slightest miscommunication.

That’s why there are many different tools out there for handling logistical communication. And most would agree, the most popular and effective is a business text messaging service. So, if your using your personal cell phone for these conversations, it might be time to step back and look at your options.

The Benefits of Business Text Messaging Service

  • Archiving Text Conversations

When sending logistical information out to drivers, teams – or anyone for that matter – it is important to keep a record of conversation history. That’s why TextBetter automatically archives your text conversations and stores them in your email.

With TextBetter’s business text messaging platform, you’ll have confidence knowing your conversation history is safe, secure, easily available in your email records

  • Separate Business and Personal Texts

If you’re an avid texter that carries on multiple conversations with family and friends, you’ve likely mistakenly sent a text to the wrong person.

Using your personal cell phone number for business text messaging comes with risks that could be highly detrimental to your business. By using a texting service for business, you can eliminate these concerns but still benefit from the ease and speed of text.

Additionally, your landline connects to your email, so you can still view messages on the go. Just hit reply or type the mobile number in the “to” field and your email message gets sent as a text. Keeping your communication quick yet confidential and separate from your personal life


Business Text Messaging Service

  • Communicating with Your Teams on a Larger Scale

It is important to have multiple methods to communicate with your team. Whether its managing shipments and supplies or making last minute schedule changes – you just can’t always rely on email!

What about when Wi-Fi is down? Well, that’s why business text messaging service works!

But what about when you need to communicate with multiple team members at once? Well, TextBetter’s distribution list feature solves for exactly that! The distribution list offers you the ability to send a mass text out to 100 employees at once.

Business text messaging services are also great for last minute notifications, like hazardous driving conditions or new address information. Business text messaging gives you the efficiency and confidence necessary for success!

  • Real Time Reports

TextBetter’s reporting tool gives you the ability to keep track of conversations between you and your teams by simply running a report.

Having access to these reports helps supervisors stay ‘in the know’ and gives you the confidence that your company is using every tool to its advantage.

  • About TextBetter’s Business Text Messaging Platform

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number.

Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

How It Works

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. Simple, right?

And when it comes to sending picture messages, the process is just as simple. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business. And while there are many ways in which your business can benefit from sending and receiving messages, we’ve outlined a few of our favorite benefits here.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112. You can start reaping the benefits of your landline outside of traditional phone calls by text-enabling the number.

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Using a Texting Service for Business: Top 5 Benefits of Landline Texting

Author: Ian Rottner, Sales Executive