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Business Texting Service for Law Firms

As texting has become a dominant form of communication today, business texting services are being widely adopted among businesses, including the legal world. With text not just limited to personal communications any longer, businesses have embraced the change and recognized the opportunities and benefits that have come along as a result. Specifically as it relates to law firms, using a business texting service has many distinct advantages in managing cases and the nuances that come along with them. Attorneys specifically have found that by using a text messaging service, they have more time to spend preparing for court, engaging in meaningful dialogue with their clients and strategizing on their cases by simply using a form of communication that their clients prefer.  Here’s how:

Appointments

As part of the client management process, it’s critical to keep moving cases forward. Using a business texting service to schedule and confirm appointments is an easy and effective way to help keep the process fluid. Using text for appointment reminders helps law firms increase client appointment attendance and effectiveness, making the most of the attorneys and clients time.

Documentation

Lawyers as well as their clients are busy, and neither wants to waste their time at a meeting without the proper documents. Improve efficiency and potentially avoid an unproductive meeting by using a business texting service to contact clients with specific reminders prior to appointments of what they need to bring. By sending timely reminders that clients will actually read assures you’ll get the documents needed to meet deadlines and close cases quicker.

Business Texting Service

Improved Customer Service

Leveraging a business texting service in your law firm will help build more meaningful and solid relationships by improving customer service. As a result of this, client retention and the referrals your clients give is also improved. By adding text messaging in the mix of your communications, a better customer experience is being created. Clients become frustrated when they are placed on hold by the front office as they check to see the availability of the attorney. Playing phone tag is equally as frustrating. From the client’s perspective, the ability to send a quick text asking a simple question, for time to discuss an issue or just checking in plays a vital role in the trust and confidence of the attorney-client relationship.

Prospective Clients

Most law firms offer a free consultation with prospective clients. Include a number to text as part of the process to provide another option for prospects to engage with your firm. Use text as a tool to help prescreen potential clients. Do they live outside of your service area? Are they in need of a different area of expertise than your firm offers? Using a text messaging service will help gather pertinent information for a more meaningful discussion when you meet.

There are many uses for a business texting service in your law firm. At a glance, here are several of those ways:

  • A convenient way to get questions answered quickly
  • Schedule, confirm and send reminders for appointments
  • Eliminates delays that phone tag or email may otherwise cause
  • Ability to communicate with multiple clients at one time
  • Communicate from anywhere without distractions
  • Court date reminders
  • Status updates
  • Retention of all communications, including attachments
  • Payment notices and reminders
  • Documentation reminders
  • Automated messages such as office hours or address

How does it work?

For law firms to efficiently and effectively manage text communication with clients, a business grade text messaging service is needed.  With our text services for businesses, law firms, attorneys and other employees can get their existing landline telephone number text enabled. We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email which is easy to save to your case management system.

The bottom line is attorneys have a lot to do and never enough time to get it done. By utilizing technology like a business texting service, it can help mitigate some of the challenges that may cause delays in case movement as well as strengthen client relationships.

About us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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How can your business use a landline texting service?

A landline texting service for business is a tool to help facilitate the next generation of effective modern business communication. With text messaging being so prevalent in our day to day, it’s a seamless way to use this preferred and powerful method to communicate with customers. As a result of using a landline texting service, businesses have become more productive and effective with reaching customers and are seeing positive interactions between the business and customer.

There are limitless ways a business can leverage a landline texting service in their day to day process. Some of those are:

  • Scheduling/rescheduling a call or an appointment
  • Sending appointment reminders
  • Confirming appointments
  • Checking customer availability
  • Asking and responding to questions
  • Addressing order issues
  • Placing and confirming orders
  • Customer service issues
  • Referrals
  • Scheduling interviews
  • Surveys
  • Using autoresponders for hours, location or employment information
landline texting service

To get a little more specific, here are some examples of industries using a landline texting service and how they are using it:

Sales teams:

  • Communicate with prospects/customers to answer questions
  • Last minute details to wrap up a quote or pricing
  • Build rapport by using a preferred method of communication
  • Alternate, quick way to reach customers outside of calls/email

Human Resources and Staffing:

  • Recruiters can reach candidates to schedule, confirm and reschedule interviews
  • Remind of specific details the candidate needs for the interview
  • Day of interview logistics such as parking, building and location specifics
  • Post interview follow up and next steps

Law Firms:

  • Quickly schedule, confirm, and reschedule appointments
  • Request specific information and answer questions
  • Protect the attorney from providing their personal cell phone number

Banks and Credit Unions:

  • Request additional or missing documentation needed to process loans
  • Get answers to time sensitive questions faster during busy day time hours
  • Provide what to expect next in the loan process
  • Hours of operation
  • Out of the office responders

Veterinarians:

  • Timely post-surgery or treatment updates
  • Appointment scheduling, reminders and confirmations

Auto and Transportation:

  • Scheduling routine car service
  • Checking in with customers that haven’t come in for service in a while
  • Reminder of services needed and/or recommended

While these are just a few examples that barely scratch the surface; there are many more ways businesses are using text with their customers. A landline texting service empowers communication of any size business across all industries. Enable the main business number for text or the entire company or anywhere in between. From continuity perspective with your customers, no change is needed with phone numbers into your business. Keep the same phone number that your customers know and simply enable it to send and receive text messages. All text exchanges are archived and are kept according to your business retention policies. Using a landline texting service provides another, yet effective way to communicate with customers.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles, Use Cases

Business Text Messaging Solutions in Sync with CRM’s

Most business use some form of CRM system to manage their contacts, keep track of and facilitate customer communications. Text messaging becoming increasingly effective and a productive part of an omnichannel approach to business communication, but how are those conversations and interactions being captured? It’s imperative those communications are being captured and archived in your CRM. Business text messaging solutions work with your CRM system to provide a seamless and efficient way to both send and chronicle those two-way communications.

Archiving communications

If anyone in your business is currently texting customers, where is that communication being stored? Is it on each employee’s respective mobile phones? If so, what happens when that employee leaves the company? The problem is they’ll take that valuable information with them.

The point is, it’s challenging to track these conversations. Using a business text messaging solution, the team has access to the complete conversational history. If an employee happens to be on leave, and someone else was assigned those accounts temporarily, it’s easy for them quickly read the communication exchanges and address the accounts as needed.

business text messaging solutions

Understanding how beneficial archiving text communications into the CRM is certainly important for business. Learning the historical interactions and background of a customer or prospect with your company and applying that knowledge when communicating with them will help your company become more relevant to them.

Business text messaging solutions and CRM’s

Text is a convenient. It’s powerful and cost effective. Text provides a means for keeping in touch with customers in real-time while simplifying the process of relationship management for users. With business text messaging solutions, the texts will automatically sync with your CRM. This ultimately eliminates the hassle of manually entering or copying and pasting the texts into the CRM.

  • There are no workflow interruptions. Your current workflows stay the same with messages imported directly into your CRM.
  • Allows for continuous conversations. Access prior message history easily. This provides context and helps facilitate ongoing conversations that build strong customer relationships.
  • No new platforms to learn or install. Agents don’t have to learn an entirely new software or need to keep another window open to begin messaging with customers.
  • Improved customer relationships.  Texts increase the chance of connecting to the customer on a more personal level, having detailed historical communications archived and to reference, creates a more customer focused experience.

The bottom line is this: if you are currently using text but they are not being synced with your CRM, invest in a business text messaging solution ASAP, you’ll be glad you did in both the long and short term.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles, Use Cases

Landline Text Messaging Service: Key Features and Benefits

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Landline Text Messaging Service

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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More productive recruiting: use a business texting service

Last week we explored how the dynamics of recruiting the best candidates requires exploring new and innovative solutions. With the rise in accessibility and connectivity to mobile devices, a shift in the process is necessary. Implementing a business texting service as part of the workflow to attract, communicate and hire candidates has proven successful. Not only does it help expedite time to hire, it provides an exceptional candidate experience that sets your organization apart of others.

Many of our customers have asked us for some examples of how recruiters are using TextBetter as their business texting service. While this isn’t a complete list, here are 6 of the most common ways a business texting service is leveraged by recruiters.

business texting service

Scheduling

One of the biggest challenges we hear for a recruiter is the time it takes to coordinate interviews. Using a business texting services helps eliminate the unproductive and time consuming phone tag, voicemail and email madness. Even the very best sticky notes, calendaring and task based systems don’t compare to the efficiency and responsiveness of a text message. As it relates to scheduling, a business texting service can help you schedule as well as send reminders about their upcoming interview.

Example:

Hi Jake, this is Megan from Children’s Mercy. We would like to move forward with a scheduling an interview for the informatics position you applied for. What’s your availability on Tuesday and Wednesday of next week?

*As a side note, text is also effective for scheduling subsequent interviews, too.

Reminders

Use a business texting service to remind candidates of their upcoming interview, to bring and/or submit required information such as a resume, job specific information and events such as job fairs. Also consider using it to send instructions for when they arrive for their interview, dress code, parking information or any last minute notifications the candidate should be aware of.

Example:

“Hi Bob, just sending you a reminder about your interview scheduled tomorrow at 1:00 pm with the VP of Sales. When you arrive, please park in the east visitor parking. Someone will be at the front to greet you as you walk into the building and take you back for your interview. Good luck!”

Interview Follow Up

How great is it to receiving feedback from your recruits/candidates? That feedback is so valuable and critical to the process! Use a business texting service to collect feedback formally or informally. The ability to send a link to a survey page is something that can be easily leveraged via text.

Example:

*Consider using text throughout the process, even post hire.

Melissa, I’m anxious to hear how your interview went this morning…I really hope it went well. I’d appreciate your thoughts on the process and your experience so far. Would you mind taking 3 minutes to complete this survey? http://interviewfeedback.com. Thanks!

Re-engagement

The Bureau of Labor Statistics reported late last year the median employee tenure was 4.3 years for men and 4.0 years for women. With workers spending five years or less in every job, so they are devoting more time and energy finding and transitioning from one job to another. The successful recruiter is one who is up-to-date on trends in their industry and who keeps in touch with candidates letting them know that they’re a resource as they look to change positions or are looking for a specific opportunity. A business texting service enables these brief and simple texts to happen.

Example:

“Andy, it’s Nathan from Excel Solutions. Are you still in financial services? I’d like to connect and share a couple of positions you may be interested in. Thanks and let me know!”

Pre-screening tool

Some may say that effective candidate screening is part art and part science. Using a business texting service can help facilitate interest in the position from the candidate’s perspective by sending a quick text. Everyone would love to eliminate the dreaded phone tag game, right? By using text at the top-of-the-funnel to screen helps create much higher quality and more meaningful in-person interviews as the candidates are truly screened and ready for the next step in the process.

Example:

“Hi Rich, thank you for your interest in working with us. Before we schedule an interview, I just want to make sure we’re aligned on compensation. What are your salary expectations with this job?”

Candidate experience is such an important focus in the entire recruitment lifecycle. Provide candidates with first class experience with personalizing messages along the way. Implementing a business texting service in your processes will lead to happier candidates and ultimately faster hires.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Financial services should use a business texting service – Part 2

In our last post, we discussed why the financial services industry should consider using a business texting service. As a follow up, we wanted to share how text is being used as part of their everyday process. It goes beyond stating account balances and location hours. It’s more personal. Continue building on the great relationships that you’ve established and working on establishing with integrating text.

Using a business texting service has many advantages and is great for general customer service and support as well as product questions. Besides those uses, keep reading to learn how the financial services industry continues to incorporate text in their day to day.

Follow up on applications

It isn’t just the volume of loan documents that takes so much time, it’s all the calls and emails you have to send along the way. Utilize text as part of the process to reach out to clients to gather missing information you may need, sparing you the hassle of phone tag. Using a business texting service for application follow up will help improve the overall loan process.

Establish text for a lending line

Enabling customers to ask questions quickly and seamlessly during the loan process provides the level of support that customers expect. A quick status update on a loan, to schedule an appointment or inquire about next steps in the process, there are so many opportunities to establish a standard of excellence that will set you apart from the competition.

business texting service

Late payments and collections

One of the areas companies are seeing text as being effective is with collections. Because text communication is preferred over calling, customers who have fallen behind in their payments are more responsive to collections text messages. Using a business texting service to send reminders to late payers can help facilitate that collections process. Incorporate text as part of your debt collection strategy in order to reduce expenses and maintain good relations with your customers.

Build stronger relationships

Your business is built on relationships, and relationships are built on communication. These days, people prefer to communicate by text message. Texting is what people want, and it shows. According to Mailchimp, financial services industry emails only have less than a 3% click rate. Comparatively with text, it’s under 3 minutes. Is text more effective and easier to use/respond to? Absolutely. When making it easier for customers to do business with you, stronger relationships are built which is great for business.

Social and online reviews

Consumers read an average of 10 online reviews before feeling able to trust a local business. People want to know they can trust you and that they’ll have a good experience before they work with you. With customer reviews being so powerful, leverage text to help secure them. It’s as simple as sending a quick text to the customer after their loan has closed and ask if they’d mind leaving a review of their experience and provide the link. Studies show that you’ll get 4-5 times more reviews by sending a text vs. an email. This simple step can help increase business as well as revenue for you!

There are so many great opportunities to maintain the competitive edge and stay relevant for your customer base. Use a business texting service to communicate with them the way they’d prefer, through text.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Financial services should use a business texting service

There is a significant opportunity for financial institutions to create and strengthen borrower relationships while accelerating the loan process. It’s really as simple as making text part of the communications strategy by using a business texting service. Whether it’s processing a home mortgage, a personal loan or financing a new car, integrating text as part of the process, can help speed up loan processing time while improving customer satisfaction. Using a business texting service enables financial institutions to communicate with customers on another personal level.

Text provides convenience

With text being the preferred form of communication today, the increasing demand from potential borrowers to text with their financial institution is increasing. From the initial outreach and communication throughout the loan approval process, clients not just expect, but also appreciate their lender reaching out to them in a preferred and convenient way.

Customer lives have become busier, and the need for quick answers, easier connection while maintaining great customer service that fits with their lifestyle is essential.

Benefits from start to finish

It isn’t just the volume of loan documents that takes so much time, it’s the emails and phone calls you have to place throughout the process. Using a business texting service can be a considerable benefit across the entire lending cycle. Leads often come from a variety of places. In the initial prospecting stage, it’s critical to provide and allow a variety of communication channels. You’ll close prospects by allowing them to choose their communication method and will maintain the personal touch that they expect during the process.

Business texting service

Text messages get read

It is REALLY easy to overlook an email. It only takes a swipe or a push of a button to dismiss a phone call. Text messages get read and responded to fast! Using a business texting service enables your customers to respond to you by phone call or text, whichever is most convenient for them. The largest banks and financial institutions have been using text for years, and it’s no surprise why. Statistics say that 95% of all text messages are opened and responded to within 15 minutes or less. This is much higher than email, which has an average open rate of 32% and even lower response rate.

In our next article, we’ll dive into the specifics of how financial institutions are using business text messaging as part of their everyday process. In the meantime, to learn more about integrating business text messaging in your process please reach out to us today.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles

6 Best Practices for Business Text Messaging

Business text messaging is quickly becoming one of the most cost-effective and efficient tools for communicating with buyers. With incredibly high open rates compared to email, it’s not a surprise that more and more organizations are integrating business text messaging in their outreach and communication strategies.

Business text messaging should be strategic. It needs to be thoughtful, well-executed and provide value to today’s savvy buyers in order to stand out from bombardment of communications they receive each and every day from your competitors.

Below is a list of proven best practices to help guide your business text messaging communication strategy and generate better results.

1. Be personal

How many times have you received a message from a business that you thought was spam because it wasn’t personalized? Whether you’re using a business text messaging service for one on one texting or using it for multiple people, the messages should be well thought out and personalized.

One of the easiest ways to start personalizing a text or SMS message is to use the customer’s name. To take it to the next level, use your business text messaging service to send text messages that are customized for the individual, such as talking about products or services the customer has purchased. For example, sending a text a few days or a week after the customer has purchased a specific product and asking them specifically how the product is working out for them. Ask for feedback on the product or provide a few tips on how to best take advantage of the product.

2. Be responsive

Texting is one of, if not the most, immediate forms of digital communication. When using a business text messaging service, responsiveness is something to highly consider. By text enabling your business number, you are committing to another way of communication, both sending and receiving. Make sure there are clear guidelines in place for your teams, so buyers are receiving a response or exchange from you in a timely manner.

Business Text Messaging

3. Be relevant

A great customer experience helps demonstrate what kind of interaction to expect from your business and helps set a standard. What phone number are you sending the text from? Is it recognizable, such as your business landline or main business phone number? Are you using common language? Are your messages so long that no one will want to read them? Keep the messages short and make every text worthwhile.

Consider this: If you are sending appointment reminders through business text messaging, put the date, time and address of the appointment. Your customer should be able to just click on the details of the message and create a calendar item without having to type anything. This helps create a great customer experience!

4. Use common language

Leave the LOL’s, BRB’s and emojis to your exchanges outside of your business interactions. When using a business text messaging service, be conscious of the language you choose and cognizant of the company you represent. Be articulate in the delivery of your messaging.

5. Text within business hours

Be courteous and conscientious of your buyers. Take time zones into consideration and be aware of  common business hours. It can be counterproductive and annoying to text outside of your optimal hours. The last thing you want to do is wake one of your customers up with a text or interrupt them while they are binge watching their favorite Netflix show after they have put their kids to bed at the end of a long day.

6. Be aware of security concerns

It’s important to keep in mind that text messages are not secure, even through landline texting. If part of your interaction with your customer is to take a credit card number or other Personal Identifiable Information, PII, then you should consider receiving that information in a different method, such as through a secure online web form. DO NOT ask for credit card information through texting.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

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Enterprise sales teams win with business text messaging

The struggle is real. Each and every day, businesses just like yours wrestle with finding the best methods to connect with prospects and customers. We all know that these connections and discussions are essential for the continued success and growth of any business or organization. In today’s competitive landscape, it’s crucial and an absolute must to set your company apart from competition and equip your sales team with the right tools to succeed. The most successful enterprise sales organizations leverage the strength and effectiveness of a business text messaging service to connect with buyers.

The upside of using a business text messaging service

Integrating a business text messaging service into the sales process offers enormous opportunity for sales teams. Not only is texting more efficient than email, it is delivered quickly and is often open and read immediately. With text being so embedded into our personal lives, there is a natural tendency to read and respond quickly. Combining a business text messaging service in the communication mix provides sales teams ability to deliver highly applicable messages, at the right time and exactly when it’s needed.

Reps can use text to help further facilitate the momentum they’ve gained with a lead. Using a business text messaging service also helps provide the opportunity to establish an open channel of communication both ways. Often times it allows the sales rep to gain further access to the organization’s decision-making process when they quickly check in with a prospect.

A business text messaging service just makes sense for your sales team

Texting is fast, efficient and it’s effective. Text messages provide a convenient way to send appointment reminders, updates, and other notifications to customers. It’s also a simple way to show that you’re on top of their business. Using a business text messaging service lets you combine the benefits of real-time communications and helps to increase urgency and conversions.

Business Text Messaging

Is your enterprise sales team already texting?

Chances are some if not many of your teams are already texting their clients and prospects today without you knowing. Using your personal cell phone number comes with risks that could be highly detrimental to your business. By using a business text messaging service, you can eliminate these concerns, while still benefiting from the ease and speed of text.

Archiving is a benefit of business text messaging

If your teams are currently using their personal devices to text message buyers, you’re most likely not archiving those conversations to your CRM. Think about territory changes or if that sales rep leaves your organization? They take all of that information with them. It is imperative to keep a record of all conversation history for each account and their respective contacts. TextBetter automatically archives your text conversations and stores them in your email.

How TextBetter™ Works

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. Simple, right? And when it comes to sending picture messages, the process is just as simple. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business.

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business.

Have questions on how TextBetter can make a business text messaging service work for your company? Call or text us today at 800-322-1112.

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Why Implement Texting Service for Business Sales Teams

You can’t argue with the trends. Customers preferences for engaging virtually are growing, texting is included in this. Your customers and prospects also prefer to have options in the way they interact and communicate with you and your business. They expect to be able to engage with you the way that they desire, not necessarily how you’d prefer. If your company has a phone number chances are many of your customers are likely texting you already, but you just didn’t know it. What have you missed out on? If you’re not currently using a texting service for business in your sales process right now, here’s why you need to implement one.

Communicate faster and more effectively by using a texting service for business

Sales teams have relied on phone calls and email to interact with prospects and customers for years. Phone calls are often seen as interruptive and aggravating while emails are slow and often ignored. Customer preferences and expectations are changing, including the channels they use. Sales teams must adopt a multi-channel approach to keep pace. This includes implementing a texting service for business for your company.

Texting Service for Business

Build a stronger connection with more conversation by using a texting service for business

A conversation by nature is back and forth dialogue, right? When texting the buyer, the fact that it’s held on their mobile device is huge. They ask, you answer; you ask, they answer. Text enables you to develop camaraderie and familiarity with your prospects. The more casual and conversational tone of text messages makes it much easier to build relationships. How easy is it to ask for a 5-10-minute phone call when engaged in a conversation by text? It’s likely a buyer would jump on a phone call should the need for further clarification or discussion arise.

Accelerate the sales cycle by using a texting service for business

Integrating a texting service for business will help eliminate phone tag and enable you to stay on top of prospects and customers which increases productivity. Use text to schedule product demonstrations, confirm attendance to appointments or send a reminder for renewal. Saving time waiting on buyers to respond and speeding up time close deals is what to expect when using text. Afterall, time is money.

It’s easy to use and uncomplicated to implement a texting service for business into to your workflow

We all know how to text. People are already doing it and prefer to do so. Your sales teams would appreciate the ability to have an additional method to reach their buyers. It’s easy. Each team member will have their existing line text-enabled. All text communications are searchable as 100% of all employee/customer text conversations are archived and can be stored in your CRM. Use a texting service for business for 1 team member or 10,000…it’s scalable to your business needs.

Implementing a texting service for business is key to stay relevant and evolve with customer preferences. Using text messaging as part of your outreach strategy not only personalizes the sales process but also champions your company as personal, easy to work with, and exceedingly responsive.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.