Using text messages to confirm appointments is not a new idea. However, until now landline texting for business has not been possible using your existing business phone number.
Customers, patients and other consumers appreciate it when they get a reminder and have an opportunity to confirm the appointment. It not only ensures they haven’t forgotten, but also allows a quick interaction that is minimally disruptive to their day.
Appointments Are Important!
Medical clinics, dentist offices, insurance brokers, beauty salons, massage therapists, real estate brokers, tax preparers, accountants, bookkeepers, bankers, financial advisors, and many other professionals offer appointments to their customers as a standard part of how they operate their business. Can you imagine, showing up to your hair stylist and finding out that 3 more people are ahead of you and it would be a 3 hour wait? On the other hand, missed appointments cost those professionals hundreds and sometimes thousands of dollars in lost income.
According to one study published in the Journal of Taibah University Medical Sciences, missed medical appointments is a major problem. In a random study conducted in 2014, when a text message was used to remind a patient and confirm their appointment, missed appointments dropped by 25%. The study’s key finding was that regardless of medical specialty, all medical practices can benefit significantly from using SMS text messages to confirm appointments.
The Solution (Landline Texting for Business)
TextBetter™ is a patent-pending solution where we text enable your business landline phone number (or any of your staff’s phone numbers) to send and receive SMS and MMS (Pictures) text messages. TextBetter customers are able to send and receive text messages from their email client on their computer. There is no software to install and we don’t need to own your phone number.
TextBetter helps brand your primary business phone number as the primary point of communication with your customers. Customers can call you on the same phone number that they text you, without you giving up your personal mobile phone number.
Why is business texting important?
Times are changing. How businesses communicate with customers has certainly changed over the years as well. At one point in time almost every business communication was hand written or spoken face to face. That has evolved to talking over the phone and email. The new channel that has entered into the game is business landline texting.
Continue reading “Drive Customer Satisfaction With Business Texting”
In the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.
According to the CITA, over 6 billion text are sent every day and Americans text twice as much as they call, on average.
Obviously if most people prefer a text to a phone call, then we as businesses need to figure out how to effectively use this medium to communicate with our customers and prospects as part of our telemarketing services strategy. Here are a few ideas on how to incorporate text into your overall telemarketing services program. Continue reading “Why Use Texting in Your Telemarketing Services Campaign”
Accountants work thru some crazy and unpredictable hours, especially during audits or tax season. Nothing is more painful then following up with your clients to get their forms and other information needed to complete returns. Using clients personal email or attempting to call them, especially while they are at work, is extremely painful.
The latest craze is to use texting. Accounting firms have found business texting (also known as cloud texting) to be the fastest and most effective method of communicating with their clients. Think about it, your clients will send and receive text messages no matter what time of day it is or wherever they might be. I am not endorsing giving out your personal cell phone number. In fact most accountants refuse this practice because clients have a way of calling after hours, which is after their work hours, all the time. Using a real business texting service for accountants to text better is the way to go. Text enable your accounting firms main number or if each of your accountants have a direct telephone number, text enable those. Continue reading “Why Accountants Are Utilizing Business Texting Services”
Businesses have email, voice mail, telephone numbers and web sites. But they are just learning that they need to add text messaging. Don’t buy a separate system – use your existing email to send and receive text message for as little as $19.95 per month, with this NEW patent pending text service.
Leave 2005 behind and embrace your new customers – here are 4 reasons why. Continue reading “Why should every business use texting as a tool?”
In 2016 there were 1,315,561 attorneys in the U.S., according to the ABA. That is a lot of competition, what makes you stand out from other law firms? “Reaching our consumer clients can be painful” claims leading defense attorney, Ohio. How can you best communicate in a way that your clients want to communicate? The answer is to text enable your business landline telephone numbers!
–1.6 Trillion text messages were sent in 2016–
Millennials have hit the stage – cash in hand, buying homes, starting businesses, creating trusts basically living life. They don’t like telephone calls and are reasonably ok with email. What they love is texting. If your law firm plans on growing you must join 2017 and start to communicate with millennials by texting. Every attorney has an office, desk desk, email, voice mail and direct telephone number. Why doesn’t their direct telephone number also handle texting? With today’s technology adding texting, utilizing existing email to send and receive is pretty simple. All those text conversations that occur on personal cell phones is not good risk management. By using the law firm’s email to send and receive text messages lets law firms easily archive these conversations in the email. These systems are already in place. Continue reading “How Law Firms Use Business Texting”
In 2016 1.6 Trillion text messages were sent. Yes “trillion”. So you have to ask yourself when opening your veterinary clinic “How will my clients contact the clinic?” In addition to email and telephone you need for today’s market business texting for your veterinary clinic. Most people like to either call or text for urgency and convenience. Rarely does a consumer call in advance for a check up. Usually they need to come in right away. Stand out from your competitors by offering Text.
You can set up your clinic to text in less than 15 minutes for as little as $19.95 per month.
According to the CTIA 94% of all text messages are read within 15 minutes of being sent.
Continue reading “How Veterinary Clinics Use Business Texting”
Dr Eric Perez, DDS purchased his own practice in Napa, California in 2010. He has 7 employees on staff including 2 receptionist that greet patients, set and confirm appointments, collect payments, work with insurance companies and keep the office running smoothly. Up until a few months ago, all communication was done with patients through phone calls and email.
Dr Perez has always known that texting was a great way to communicate with patients but the few times that he tried using a texting application, the application would be unreliable and not work as expected and quickly the front office would stop using it. It became more of a hassle than a help. Continue reading “Use Case: Dentist Office”