Do you know all of the benefits of landline text messaging? It has, without a doubt, revolutionized communication when it comes to connecting a business to its customers. It’s so much more efficient!
Are you using text in your business today? If not, is it because the thought of having an employee text a customer from their personal cell phone make you feel uneasy? Perhaps you are concerned that communication can’t be monitored and, should employees leave, there isn’t a record of the conversation history which is a major challenge! There is a solution though…let’s talk about landline text messaging with TextBetter.
Landline text messaging provides the ability to communicate in real-time with customers. It enables businesses of all sizes, markets, and industries to send and receive text messages using their respective email client as the vehicle for delivery.
If you are not using it in your communication strategy, it’s time to reconsider. Here’s why.
Benefits of Landline Text Messaging
You don’t have to use a personal number to communicate
Texting is one of the most convenient ways to connect with customers and get the information you need. However, business owners tend to get a little heartburn when thinking about employees engaging in text message exchanges with customers for a variety of reasons. It’s also relevant to consider that employees do not always feel comfortable or don’t want to give out their personal cell phone numbers to their customers.
A benefit of landline text messaging is that sharing personal numbers isn’t necessary. This helps employees protect their privacy and feel more secure while providing customer service as they can still text customers.
With TextBetter, we simply connect your landline number to your email by pairing the two. It works with VoIP and toll-free numbers, as well. One of the many benefits with landline text messaging is that all text communication is archived in emails and can be synced and stored in any CRM! This provides the transparency that businesses need.
It is much easier to have several conversations taking place at once when using landline text messaging. This helps employees to multi-task and get more done during their work hours.
Among the number of benefits of landline text messaging, there is less room for error as texts can be quickly typed and sent as a message from a computer rather than a tiny phone screen. It’s great for customers! They receive personalized service without waiting very long as employees can help several customers at once.
Your business should make it as easy as possible for customers to contact you when they have questions, concerns, or want to make a purchase. Another benefit of landline text messaging is that the same number can be used to text as the business or direct line.
Rather than requiring separate numbers for “text us” and “call us,” companies can provide one general “contact us” number that is text to landline enabled that can be included on business cards, advertising, and on websites. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.
Text messaging is far more direct than using any other type of communication. No matter what type of industry you work in, phone tag is certainly not effective. Crossing your fingers and hoping an email that was sent to someone doesn’t get caught in a filter is just not efficient.
With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. A benefit of landline text messaging provides a seamless way for customers to text your business and for you to text your customers.
When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is texts are short and are intended to get the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls.
The simplicity that landline texting for business provides translates to flexibility. A text can quickly be read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.
Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. Work smarter, not harder.
Now that you know how the benefits of landline text messaging will help your company communicate more efficiently and effectively, it is time to try it out for yourself! We have several plans to choose from and one that is right for you!
Reach out to us today to get started!
TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.