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Modernize Your Company With Business Texting Services

Inside ‘The Era of Innovation’ with Business Texting Services

What are business texting services, and how to make them work for you?

The world has become a fast-paced place to live and work. Minute to minute things are moving all around us. Businesses have to work harder than ever to keep up, and stay relevant in such a marketplace. Finding the balance between cost efficacy and innovation is an art form of its own. Let our business texting services help you achieve both of those goals.

Using a Texting Service for Business: What it is, and How it works.

We all act like money is the number one commodity in our global economy. Those of us heavily invested in business know that the true commodity is time.

Time is the one thing that we can never get back. Each moment used to communicate with a client should be as direct and efficient as possible.

Sometimes the best solution is often the one that is the most obvious. Everywhere you look people are typing away on their smartphones. What if you could communicate with your clientele base right through the smart phone or tablet that they are already using so much. Well, now you can with business text messaging.

Our company offers a texting service for business that allows you to communicate with your customers via text message, all from your office landline. It may sound like something only a professional IT guy could understand, but we promise, business text messaging is very simple to use.

When you are ready to send a text to a client, all you do is enter their phone number into the recipient column where an email address would normally go, then type your message and hit send, our high-tech staff will handle the rest. If you receive a return text it will go through your landline, and then be sent directly to your email.

Texting Service for Business

Benefits of Being on the Cutting Edge

What makes our texting service for business so great, and why should you invest in it? Well, good question! Let’s run over the key benefits.

Texting is the way of the present and the future. We all love the occasional phone call, but texting is clean, easy, and a direct way to literally get your message across. Most people keep their phones with them at all times, and business text messaging allows you to be wherever your clients are and communicate with them in a speedy and direct manner.

Another reason to use business texting services, is that it is a fantastic way to keep track of conversations with clients. Whether you have a large business or a very small one, our program will log your conversations and help you to keep up with all the important details, such as who helped the customer, what was said, and when the conversation occurred.

More simply put: business text messaging automatically syncs with your CRM and seamlessly integrates into your existing data management process.

Switching to a texting service for business isn’t difficult, either. We work hard to make the transition as smooth as possible. We use your current landline and email address, all of the current information that you have archived, like old emails from clients will remain in the same place.

The benefit to our service that our clients love the most is how customizable it is. We love that we market a product that truly works for your individual needs as a small or large business.

Texts can be sent out to one person or to many, being able to mass text like this saves a company money by allowing employees to complete several tasks in one movement. This is a great option for companies offering sales, or appointment reminders. Business text messaging also allows you to send pictures. This comes in handy when looking to mass disrepute flyers or receive pictures from customers of damaged products.

Subscribing to the Times with Business Texting Services

Gone are the days of formality. Almost everyone you know puts as much into their day as possible. It is time for businesses to cater to the busy everyday person, by contacting them in a place that they are already accessing several times a day, their smart phone. Using our texting service for business is the perfect way to meet the needs of the modern consumer and expand your clientele base.

All you need to do is ask us how. Call or text us today at 800-322-1112.

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Customers prefer using a texting service for business

Your customers are texting you. Are you getting the messages?

Did you receive my text? Have your customers had to ask you this question? If you had to answer “no” or even worse, ask what number they text you on…your company maybe behind the times when it comes to communication. Business texting is fairly new but has caught on quickly. Customers love to text and have probably been texting your business number and not receiving a reply. TextBetter™ has an easy solution for this.

Texting Service for Business: TextBetter™

TextBetter™ allows businesses to send and receive text messages professionally, just like email. Forget about using a personal cell phone to communicate with your business contacts. TextBetter™ is a patent pending text service which text enables your business landline number and allows a user to send and receive text messages from their email. Continue reading “Customers prefer using a texting service for business”

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Appointment Reminders Made Simple with Easy Business Texting

TextBetter™ customers are finding out how easy it is to send appointment reminders to their customers. While sending appointment reminders is not a new concept, many businesses have found that the no-show rate for appointments is decreased substantially when a reminder is sent via a text message.

Why? Because 95% of text messages are read and responded to within 15 minutes or less. And according to Pew Foundation, 91% of Americans have their mobile phone within arm’s reach 24 hours a day. I’d venture to say that I’m one of the 9%, but I’m not the norm – especially at night. During the day, my phone is always within arm’s reach. Continue reading “Appointment Reminders Made Simple with Easy Business Texting”

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Text For Business: Enable My Landline Telephone Number

I remember the first time I received a text message from a client. It surprised me and then I realized how convenient it was for the client to text me if they were in a meeting or on a conference call and they couldn’t take my call. It surprised me even more to realize that my clients had been trying to text me for a while, but I wasn’t getting the messages because before February 2017, my business landline phone number was not text enabled.

We’re living and working in the age of convenience and speed. And usually speed equals convenience. Giving your customers, clients and business contacts the ease of confirming appointments, communicating quick messages, or sharing quick needed information is a convenience your contacts will appreciate.

Everyone has their mobile phone nearby or on their body. Did you know that 98% of people will answer a text message within 15 minutes? People can’t stand to leave a text message unread or unresponded to. And younger customers, clients and business contacts really don’t like to send and receive messages via email. They prefer text. Continue reading “Text For Business: Enable My Landline Telephone Number”

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Text Messaging Service Business – A Practical Guide

There are many text services available on the market. Text messaging for business is particularly challenging because there is no easy way to use a business landline telephone device to send and receive text messages. The phone on the desk doesn’t have a keypad or digital display that easily allows for text messaging use in the day to day operation of a business.

Some companies have tried using web based or desktop application for text messaging, some are using an application on their mobile phone, and some are using their personal cell phone numbers to send and receive text messages forwarding screen shots to email to save, but none of those options are as desirable by corporate America as TextBetter™.

Continue reading “Text Messaging Service Business – A Practical Guide”

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Why Enable Text Messaging For Your Business 800 Number

If you are reading this, chances are that your company is using a toll free or 800 number. Businesses use a toll-free number instead of a local phone number for a variety of reasons.

Common benefits include:

  • Gives company a national presence.
  • Makes it easy and free for customers to call the company.
  • Number can be easier to remember, especially in larger areas that have more than one area code, such as Los Angeles, New York City, or Phoenix.
  • Makes the company appear larger and more professional.
  • Used for brand awareness such as companies like 1-800-FLOWERS.

As we can see, a company’s 800 number can be very important. Now what about texting? In previous articles we have talked about why every business should use texting as a tool. Let’s dive into why specifically a company should enable text messaging for their existing business toll free number instead of setting up a new number just for texting.

 text messaging for business why enable text messages for your business 800 number

Continue reading “Why Enable Text Messaging For Your Business 800 Number”

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Appointment Reminders: Landline Texting for Business

Using text messages to confirm appointments is not a new idea. However, until now landline texting for business has not been possible using your existing business phone number.

Customers, patients and other consumers appreciate it when they get a reminder and have an opportunity to confirm the appointment. It not only ensures they haven’t forgotten, but also allows a quick interaction that is minimally disruptive to their day.

Appointments Are Important!

Medical clinics, dentist offices, insurance brokers, beauty salons, massage therapists, real estate brokers, tax preparers, accountants, bookkeepers, bankers, financial advisors, and many other professionals offer appointments to their customers as a standard part of how they operate their business. Can you imagine, showing up to your hair stylist and finding out that 3 more people are ahead of you and it would be a 3 hour wait? On the other hand, missed appointments cost those professionals hundreds and sometimes thousands of dollars in lost income.

Landline texting for business, landline texting, TextBetter

According to one study published in the Journal of Taibah University Medical Sciences, missed medical appointments is a major problem. In a random study conducted in 2014, when a text message was used to remind a patient and confirm their appointment, missed appointments dropped by 25%. The study’s key finding was that regardless of medical specialty, all medical practices can benefit significantly from using SMS text messages to confirm appointments.

The Solution (Landline Texting for Business)

TextBetter™ is a patent-pending solution where we text enable your business landline phone number (or any of your staff’s phone numbers) to send and receive SMS and MMS (Pictures) text messages. TextBetter customers are able to send and receive text messages from their email client on their computer. There is no software to install and we don’t need to own your phone number.

TextBetter helps brand your primary business phone number as the primary point of communication with your customers. Customers can call you on the same phone number that they text you, without you giving up your personal mobile phone number.

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Drive Customer Satisfaction With Business Texting

Why is business texting important?

Times are changing.  How businesses communicate with customers has certainly changed over the years as well.  At one point in time almost every business communication was hand written or spoken face to face.  That has evolved to talking over the phone and email.  The new channel that has entered into the game is business landline texting.

Reminder about Business Texting Continue reading “Drive Customer Satisfaction With Business Texting”

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Employee Communication With Texting for Business

Landline texting is a great new concept for businesses.  In fact, using text messages to communicate with employees can ensure timely and efficient communication.

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Since launching TextBetter, I have talked with many small and medium businesses that have found employees are more responsive to text message communication.  The reason is that when they are no longer “at work” they often do not check email or receive email notifications on their smart phones.  Or if the employee is in a meeting or on a conference call, they may not see email messages.  Employees almost always see text messages and respond immediately.

Landline Texting

Here are some business-use text messaging facts:

  • 80% of the population age 24 and younger prefer to communicate via text.  But it’s not just young people.  70% of the population age 25 to 59 prefer to communicate via text.
  • 98% of text messages are responded to within 10 minutes or less

Tip:  Subscribe to TextBetter™ to enable landline texting on your existing business phone number.  Make it easy for everyone to know what phone number to reach you at – voice calls and text messages.

Business-based Texting Benefits

How are businesses communicating with employees via text messages?

  • Human Resource departments and Recruiters are using text to make an initial contact with prospective employees, to confirm interview times and to remind candidates about outstanding paperwork that needs to be completed.
  • Sales teams are using text to communicate with field sales staff
  • Supervisors are using text to ask employees if they want to work an extra shift or trade a shift with an employee.
  • Employees are using text to let their supervisor know if they are running late or will not be at work.

Downsides of Traditional Texting

The downside of using text messages to communicate with employees is that most systems don’t allow text message content to be stored for record keeping purposes.   With TextBetter™, all text messages are stored and archived in the company’s email system, ensuring that all messages are both searchable and retained just like emails are retained, according to the company’s policies.  In addition, with TextBetter™, the landline telephone number that is set up to send and receive text messages can be linked to a group email distro, allowing multiple people to see the incoming text messages and respond to them.

Tip:  Text enable your existing landline phone number to ensure your employees have this valuable tool for sending and receiving text messages using a system that stores messages and archives them to retrieve if needed in the future.  Main number for sales – Supervisors direct line for employees.

Make Your Business Communication More Efficient

More businesses than ever before are working to solve the problem of adding text messaging to their employee communication toolbox.  Text enabling your business landline (or each of you DID’s assigned to employees) helps provide one more avenue for timely and efficient communication.

Angela Garfinkel is the Chief Operating Officer for TextBetter™.