Business Text Messaging is for Every Business

In today’s world, nearly everyone has access to a cell phone and more specifically, a smartphone. A significant amount of time is spent on mobile devices. Mobile phones and their functionality have become part of our everyday lives. In fact, the average American spends 5.4 hours each day using their phone each day, which includes sending and receive text messages. To expand the reach for your business to meet customers where they spend their time, start using text as a communication channel. It will make a positive impact on the overall customer experience.

Business text messaging is used to engage with your customers one on one. Regardless of the size of the business, texting has a place in every organization. Here are 5 of the most common uses of business text messaging.

1.Confirmations and reminders

Using business text messaging to send a confirmation text, it helps build and establish trust with the client. This could be as simple as confirming an upcoming appointment or it could confirm that an action took place as a result of a previous conversation, email, or text.

2. Scheduling appointments

Trying to schedule an appointment with a customer can be challenging as schedules vary, phone calls aren’t answered or returned, and voicemails are left unchecked. Emails can be equally ineffective and can easily be buried in the massive amount of emails that are already in an inbox.

Sending a text message to schedule an appointment is more effective. Considering that 97% of texts are open, read, and responded to in 3 minutes or less, you’ll have a better success of getting them to look at availability and schedule appointments faster.

3. Follow up

Text is about making it convenient for your customers. Following up on a conversation, checking in after a previous meeting, or asking the client/customer a brief question. For instance, a text can be sent just after an email is sent that needs approval or confirmation. When using business text messaging to follow up by text could be the perfect nudge to get your customer to take a look.

4. Simple questions and answers

One of the best reasons to use business text messaging is to communicate with customers/prospects to get answers much more quickly than you would by phone or email. Text messages by nature are short and sweet, they serve as a great medium to ask quick questions when looking for quick answers.

Business Text messaging

5. Acknowledgment

Everyone appreciates being acknowledged and hearing ‘thank you’. A brief thank you or acknowledgment will go a long way from the customer’s perspective. A business text messaging service makes this a quick and simple “extra” that will go a long way with your customers.

Business text messaging takes advantage of the advances in technology to be able to get your message out to your customers. This is done in a way that is convenient and easy. it’s a worthwhile investment to make, and when used properly, it can be a great tool to support business.

How does it work?

For businesses to efficiently and effectively manage text communication with clients, a business-grade text messaging service is needed.  Our text services for businesses enable the business and its employees to have their individual existing landline telephone number text-enabled.

It’s simple! We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.


Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to, it is a distinct advantage for your business. Implementing a texting service for business is key to staying relevant and evolving with your customer preferences. The benefits to your business are limitless.

Ready to get started? We can text enable your line in just 4 easy steps!

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Increase candidate engagement and reduce time to hire with business text messaging

Candidate engagement is critical to the overall success of any company. A common practice today is for HR professionals to use business text messaging in their recruitment processes. For recruiters, business text messaging has changed the way both large and small organizations source, attract and hire talent. This effective and easy to implement process has helped reduce time to hire as well. 

Recruiting for several openings and unfilled positions can be challenging. Both passive and active job seekers have their mobile devices with them virtually everywhere they go, making it an easy way for recruiters to reach potential candidates. The use of business text messaging effectively provides a reach to a much wider audience, which ultimately expands the overall applicant pool of highly qualified candidates. 

Recruiting with business text messaging 

  • Effective and efficient communication is a necessity for recruiters and candidates. Communicate faster and smarter.
  • Improve sourcing and reach and cast a wider net of potential candidates.
  • ATS integration allows for all business text messaging to be captured and tracked.
  • Schedule interviews through text to avoid phone tag and call backs.
  • Confirm scheduled interviews and provide necessary details to the candidate through text.
  • Recruit and secure highly sought after talent faster with improved contact and response rates from your top candidates.
  • Increased productivity with recruiting team members allows focus on additional organizational or departmental objectives.
  • Build better relationships communicating with candidates how they prefer.
Business Text Messaging

Candidates want you to text them

HR professionals have turned to TextBetter as their preferred business text messaging solution. TextBetter provides business text messaging plans to fit the needs of your organization. Simply send and receive texts from any existing landline number. User set up is simple and can be done within a matter of minutes.

TextBetter business text messaging features

User Friendly & Professional  
Manage text conversations directly from business email, which integrates with your ATS or CRM.
Automated Replies
Schedule replies based on a time/date or key words, like ‘resume’ or ‘schedule’.
Simple Integration
Use your existing office number & service provider. No new software or downloads. 
Document Communication  
Archive feedback from hiring managers, read conversation threads & sync with ATS or CRM.
Picture Messaging   Snap a photo of a resume or job description and easily share via text. Contact Management  
Save candidate information, just like an email address book.
Distribution Lists  
Text multiple candidates at the same time regarding opportunities.
Compliance Protection  
Prevent employees from sending unwanted texts using a company-wide opt-out list.
Reporting Options  
Feature rich reporting module includes usage by text enabled number.

Questions regarding other additional ways our customers are using TextBetter to reach candidates more effectively? Call or text us today at 1 (800) 322-1112. We’re here to answer any question you may have. 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

TextBetter™ Awarded U.S. Patent for Business Texting Solution

TextBetter™ Awarded U.S. Patent for Business Texting Solution

Businesses of all sizes are optimizing customer engagement by seamlessly integrating business texting solutions by TextBetter™ into existing customer communication strategies.

Aurora, NE (January 6, 2020) TextBetter™, an industry leader in business texting solutions announced today it was awarded a patent by the U.S. Patent and Trademark Office for its method and system for text enablement of landline telephone numbers.

TextBetter™ enables business users to send and receive text messages from their landline telephone number(s) using their existing email. By simply pairing the two, users can send, receive and manage text conversations directly from their email inbox – without having to download or change anything. TextBetter converts its customers email into a text message & delivers it, with your landline number listed as sender. 

The cloud-based solution works with any email client and landline number including toll free telephone numbers allowing users to keep their existing contact information using the same number for voice and text messaging. By utilizing the existing email client as the method for sending and receiving text messages, businesses will have a history of every text conversation both searchable and archived in their mail servers without adding any new resources.

“Conversational text messaging has become a critical part of business communications and is essential to successful customer engagement. It’s the best and quickest way to reach your customers and get a response” said Dean Garfinkel, CEO of TextBetter.

TextBetter™ has redefined the standard way businesses communicate with customers. Through business texting solutions, companies can seamlessly engage with their customers in a way that is both effective and preferred.

About TextBetter™

TextBetter provides business texting solutions that makes it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter, TextBetter Business, TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Media Contact:

Kelsey Olsen

Vice President of Telecom

516-656-5122

[email protected]

Top 10 ways TextBetter customers used email to text in 2019

As we wind down 2019, we thought it would be a good idea to share how our customers have used email to text in their business this year. Due to the popularity and preference of texting among consumers, our customers have said that integrating texting into their business communications process has been one of the most positive and impactful changes they’ve made. 

Top 10 ways TextBetter customers used email to text and the benefits they have seen 2019

1. Appointment reminders

Benefits: this has helped reduce no shows and last-minute cancellations.

Using email to text for appointment reminders helps reduce no shows

2. Schedule meetings

Benefits: improved efficiency for employees as an email to text service has eliminated phone tag and the waiting game.

3. Provide important details 

Benefits: with 97% of text messages being read within 3 minutes, this has helped cut down on items that have been historically forgotten or overlooked when they were critical to a particular situation. For instance, our mortgage customers use email to text to remind their clients to bring their photo id to the closing. 

4. Follow up

Benefits: customer satisfaction ratings have increased as a result of using email to text for follow up. This has added a very personal touch that our customers have shared their clients appreciate. 

5. Responding to a question

Benefits: beyond providing a great customer experience, it has facilitated a sense of urgency which all consumers appreciate. Our customers have shared that their clients no longer have to send an email or pick up the phone to call them…they can send a quick text which in most cases is responded to much faster than the historical alternatives. 

6. Notification that a product or service is ready

Benefits: proactive communication is a very important factor in client satisfaction according to our clients. Using email to text to notify that a product or service is available and ready has been a strategic part of this type of intentional communication.

7. Loan processing

Benefits: our financial services clients have shared that the amount of processing time has decreased significantly since they have had the ability to both send reminders and receive necessary documentation such as photos of required paperwork, forms, and more via text message.

8. General customer service

Benefits: providing several options for general customer service inquiries have been a popular way that email to text has been used. If a question or problem was more involved and could not be resolved via text, our clients were able to schedule a time for a phone call to take care of the issue. 

9. Recruiting initiatives

Benefits: using email to text for recruiting has decreased fill time and increased time to hire. The immediacy of a text message being sent to a candidate has helped eliminate the candidate seeking other options or offers. 

Email to text in 2019 leads to faster and more effective customer engagement

10. Faster and more effective customer engagement

Benefits: email to text has increased engagement from customers. Our clients have seen a material reduction in how long it takes to reach a customer and for them to respond. This has provided a steady increase in productivity for our clients.

Email to text has become one of the most powerful and effective business communication tools used today.

TextBetter offers a plug-n-play service designed for and used in businesses of all sizes and industries. There are no systems to learn, and no interruptions to complicate workflows.  We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan. Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.
  2. Send Us Your User Information. Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number. Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting. Once you get an email confirming that set-up is complete, you’re ready to start texting!

Ready to experience this yourself? Contact us today!

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

How a business texting service changes the game for title companies

A business texting service for title companies provides a better, more efficient and streamlined way to reach clients faster. Stop struggling with phone tag and unreturned emails. Start using a more effective approach to help get your job done faster.

As a title company, you and your team spend a lot of time coordinating with people. The paperwork required to complete is often seen as a difficult, if not near-impossible task as your borrowers are unavailable or completely unresponsive. How about getting to the point of closing? Scheduling the actual closing itself can be as difficult as pushing a 500-pound boulder up a hill—by yourself—it’s just not going to happen!  One of the key issues is that your clients are likely not in sync with the same priorities as you…. getting everything that is required to complete the loan.

Business Texting Service

The problems a business texting service address

Let’s take a moment and look at it from your client’s perspective. To set the stage, put yourself in their shoes and think about how many personal emails do you receive each day, on average. What do you think that number is? Would you believe that there are over 117 billion consumer emails sent on a daily basis!  With that being said, that number breaks down to consumers receiving on average, roughly 125 emails on a daily basis. This number just represents the personal emails sent and does not take into consideration the volume of emails sent or received through employers.  No wonder why your emails aren’t getting returned…they just aren’t being seen due to the mass volume of personal emails clients are receiving. 

Emails don’t stand out; however, texts do. A business texting service serves as a catalyst to prompt clients to action.

How does a business texting service help? There are many ways a business texting service is used in title companies. Here are a few to consider.

Grab client’s attention

Text to prompt clients to look at their email. In fact, 97% of text messages are read and responded to within 3 minutes. Given this scenario, it’s highly likely that once they receive your text, they’ll take the necessary steps that are required on their end.

A business texting service provides a way to get your clients attention quickly to help expedite response. An example of this is:

  • “Hi Scott, I just emailed a form that I need your signature on. Will you please review it and get it back to me today? Let me know if you have questions. Thanks!”

Follow up on missing documents

Gathering the required documents for each client can be frustrating, especially since you are dependent on them to deliver in order for you to move forward. Regardless of the number of emails sent, phone calls placed, it still rests on the shoulders of your clients to deliver this critical information.

Using a business texting service as a reminder of the deliverables owed to you is effective for title companies.

  • “Hi Sarah, were you able to locate your 2018 taxes by chance? Thanks!”
  • “Heather, just wanted to see if you needed the DocuSign link again? I am not showing it has been completed yet. Please LMK. Thanks!”
Business Texting Service

A business texting services provides another way to communicate with clients who are hard to reach. It’s a great resource to use to prompt action as people read texts right away.

Schedule closings

There are a lot of people in the process that need to be coordinated with in order to make a closing happen…from buyers, sellers, realtors, mortgage brokers. Using a business texting service to communicate and coordinate helps eliminate delays in scheduling through email.

Title professionals find success in scheduling and confirming closing using a business texting service. One text can be sent to all parties involved.

  • “Does 10:30 am next Tuesday work to close on the Canyon Road property?” 

If it works, great. If not, you’ll work to find a time that does. Regardless, texting provides a much faster and painless way to schedule in comparison to the alternatives of email and phone.

Once the closing is scheduled, leverage a business texting service to remind and confirm the details. This could include the location, any special instructions, parking information, etc. 

Provides an exceptional customer experience

Your clients have so many questions that they are anxious to have answered during this process. Of course, you’re happy to help answer whatever they are but the phone tag game just isn’t getting the job done and email may not be the best vehicle to address the questions. It certainly becomes a challenge to balance at times as there are multiple clients to juggle at once! This is where a business texting service levels up their experience with your company. They want to text you and you to text them.

A business texting service provides the ability for a client to text the same number they are accustomed to reaching you at…your office line. Not only does this provide a seamless customer experience, it enables your clients to reach you on that number via voice or text, their choice.

  • “Jake, I was reviewing the disclosures and have a question on page 7. Will you please call me when you have a few minutes to discuss? Thank you.”

How a business texting service works

TextBetter is a business texting service that makes it easy from start to finish. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information – Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number – Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting – Once you get an email confirming that set-up is complete, you’re ready to start texting!

Ready to get started?

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise

8 Advantages of Landline Texting for Business

Landline texting for business is a fantastic way to communicate and reach your customers. This provides a seamless customer experience as text messaging is a natural choice in communications for both personal and business use.

Since our phones are used for just about everything we do these days…watching movies, tracking our exercise, playing games, sharing photos and video, and yes, sometimes it’s used for a phone conversation. Landline texting for business is really just the next step in the evolution of customer-focused priorities for any business.

So, what is landline texting?

Landline texting for business enables businesses of all sizes, markets, and industries to both send and receive text messages using their respective email client as the vehicle for both sending and receiving texts. This is done without making any changes to the carrier settings or without having to download or make changes to existing software.

Think it sounds complicated? It’s not.

TextBetter connects your landline number with your email address by simply pairing the two.

It works with any 11-digit number (toll-free & VoIP numbers included), so you can use your existing telephone number and get set-up in minutes. There are no hidden fees, contracts or downloads. Simple, right?

Landline texting for business

Advantages for businesses using landline texting

  1. Growth: Landline texting for business to increase customer loyalty by making it faster and easier and provides an overall seamless experience for customers to connect with your business. As a result, fewer after-hours voicemails and emails will be sent due to the simplicity and ease that text messaging provides. 
  2. Increased productivity: Landline texting for business is a key component in helping businesses and individual employees become more efficient as it is increasingly difficult to connect with a prospect. Text messaging helps eliminate the possibility of not reaching contacts or prospects or potentially losing sales to the exhausting phone tag game. Landline texting for business by TextBetter works with any email client, so you can use your existing email address to send and receive texts. And because you manage text conversations directly from your inbox, all conversations are archived and searchable in one place!
  3. Compliance: Given that all communications are searchable, accessible due to the archived nature of emails, this inherently limits the potential risk associated with an employee sending a text message that isn’t able to be reviewed or monitored. A unified communications channel limits the risks associated with employees sending confidential messages from their personal phones. 
  4. Set up is easy: The TextBetter landline texting service for business makes it simple and easy to get started. This integrates seamlessly with your existing telephone system, carrier, and can sync with CRM’s.
  5. Use the same number:  Instead of requiring separate numbers for “text us” and “call us,” companies can provide one general “contact us” number that is text to landline enabled that can be included on business cards, advertising and your website. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.
  6. Customer preferences: When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is, texts are short and are intended to the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls. The simplicity that landline texting for business provides translates to flexibility. A text can quickly read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   
  7. Immediate responses: With 97% of text messages opened and responded to in 15 minutes or less, With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. Landline texting for business provides a seamless way for customers to text your business and for you to text your customers
  8. Increased efficiency:  It is much easier to have several conversations taking place at once when using landline texting for business as companies can helping or interacting with several customers at once. It’s good for the customers, who can receive personalized service without waiting long, and for service staff, who can help several people at once.

How to get started with landline texting for business from TextBetter

Pick Your Plan

Whether you’re a team of 5 or a company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.

Learn about landline texting for business

Send Us Your User Information

Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

Verify Your Number

Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

Start Texting

Once you get an email confirming that set-up is complete, you’re ready to start texting!

It’s not surprise that more and more organizations are choosing to integrate landline texting for business in their outreach and communication strategies. It is a convenient, immediate and simple channel of communication that everyone is familiar with. 

Ready to get started? Call us today!

About Us


TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise

7 pro tips for finding the best business texting service

You have made the decision to modernize your communication strategy with text and now are beginning to research to determine the best business texting service in the marketplace today. If you’re like every other business looking to find the best business texting service, you turn to the internet. There are pages and pages of results! It can be very overwhelming to try and understand the various differences in pricing options, plans, services, features, etc. that each individual company promotes, especially at a simple glance.

In an effort to help streamline finding, evaluating and selecting the best business texting service out there today, the team at TextBetter put together their top 7 tips for this process. These tips are for every business to consider, regardless of the size of the organization. Business text messaging is for every business communicating with customers.

Tip #1: Outstanding Customer Support and Customer Service

The best business texting service will always provide the most outstanding support to its customers. There should be a team available to offer assistance, service, and support when needed most. Live support should be provided via phone, email or text, based upon personal preference. Additionally, online documentation should be included on the website as a self-service option.

best business texting service

Tip #2: Experience Matters

Having knowledge and experience is essential. The best business texting service will be able to not just talk about business texting and what makes their company so great, but they will listen and ask questions to make sure they have a solid understanding of the business needs and goals with integrating text messaging. 

There are dozens of one size fits all companies that claim they are the best business texting service. Choose a provider that truly takes the time you deserve to have your questions answered and can help address the challenges you are hoping to solve by integrating business texting into the mix. A company with the right experience will make recommendations and provide scenarios and share best practices within the industry to help you reach your goals.

Tip #3: Uncomplicated From Start to Finish

A provider that claims they are the best business texting service should have a very uncomplicated service and an uncomplicated implementation. Consider the user experience for each member that will leverage the business texting solution. Is it technical? Does it require a lengthy set up with a lot of IT resources? Is there a piece of software to download or install that may complicate the approval and/or implementation process? Or, is it cloud-based which tends to cut down on all of the minutiae that comes along with software installations? 

The best business service should be uncomplicated from start to finish and should work seamlessly with your existing telephone system and carrier without any hardware or software to install. Choose a company where no changes will be made to your telephone system. 

Tip #4: Integrations

Opt for a solution that can be easily integrated with any existing CRM’s or other desired infrastructure. The best business texting service understands the need for integrations as they can help establish more automated workflows which can help reduce overall operating costs. From a business perspective, it’s essential to have these integrations in place as it helps drive employee productivity and engagement to a higher level while still providing giving customers a first-class experience.

How to find the best business texting service

Tip #5: Future Business Growth

Perhaps initially you’re considering just starting with a few hundred messages a month while you’re integrating SMS into your process. Thinking down the road, the best business texting service will accommodate anticipated future needs. By selecting a provider that supports the desired growth now, this will eliminate the need to change providers as there’s a need to increase users or usage across your business.

Tip #6: Tailored Keywords and Autoresponders

One of the most popular features for business text messaging is the autoresponder. The best business texting service will provide this feature which provides the ability to create and send an automated response. This is helpful as it is an easy way to help influence and ensure a positive customer experience. Autoresponders can be set up in advance, so businesses don’t have to respond to each customer individually. These messages can be programmed to be sent only when certain criteria are met, such as for a keyword or an employee is out of the office.

Tip #7: Two-way Conversational Texting

Not all business texting services are the same. In fact, many of them do not allow what is critically important —- two-way conversational texting. The best business texting service will offer two-way texting, allowing the customer to dynamically engage with the business or individual and vice versa. Giving customers a choice in their communication preference with you leads to overall better customer experience and customer satisfaction.

Business texting by TextBetter 

TextBetter is the best business texting service for many reasons (err…. not so subtle plug for our company). At least this is what we hear from our customers!

We offer a robust set of features and make it downright easy for you to send and receive texts from your landline number. TextBetter converts your email into a text message and delivers it with your landline number listed as the sender. It is really that easy. It works with any 11-digit number (toll-free & VoIP numbers included), so you can use your existing telephone number and get set-up in minutes. There are no hidden fees, contracts or downloads.

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should use text messaging, to connect with your audience. So, the question is, what are you waiting for? Join the hundreds of other businesses using TextBetter to effectively communicate with customers the way they prefer, by text.

Call us today to get started or to learn more! 

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Why a text messaging service for small business is essential for strategic growth

As an SMB company, perhaps you’ve imagined what the perfect text messaging service for small business owners would look like and what it could do if you could wave a magic wand and develop it yourself. As a small business owner, you know the landscape of your business and industry inside and out. You know that there is great need to have a variety of marketing methods that are effective, reliable and affordable and that relying on just one method isn’t going to cut it. Integrating a text messaging service for small business is a powerful, cost-effective way to help grow your business.

The TextBetter team has created a text messaging service for small business that helps modernize the current landscape of communication. 

A text messaging service for small business starts and ends with TextBetter

Why use text?

Studies show that your customers prefer texting over email and that it is wildly more effective than any other communication channel out there today. There is no way around the fact that using a text messaging service for small business enables growth by developing better relationships with customers, increasing engagement and retention and recognizing higher sales volumes. 

Text messaging is fast and personal

Having a real-time 2-way text conversation with customers by answering questions, scheduling appointments, closing deals, confirming meetings, providing directions….it all can be done by using a text messaging service for small business. Text messaging is for every business, regardless of industry, market or size. 

Time is money

It may sound cliché; however, it is true. A text messaging service for small business allows the business and staff to assist more customers more effectively in so much less time. Text provides the flexibility you need and the convenience customers demand. Leveraging a text messaging service for small business as part of a communication strategy allows more effective and convenient options for customer engagement.

Text Messaging Service

Strategy #1: Provide better customer service

Using a text messaging service for small business will help you facilitate a better customer experience for your customers. Making an investment into the customer service that is received from your business will help retain current customers while attracting new ones. When customers have a positive experience, it influences their willingness to speak and share their encounter with your business.

Enabling the business and staff to respond to customer service inquiries or issues on demand is powerful. 

As it relates to customer experience, TextBetter connects your landline number with your email address by simply pairing the two. Your customers do not have to learn a new number and can use the one that they have been familiar with from the start. There is zero disruption to the customer or business!

Strategy #2: Maximize business effectiveness

A text messaging service for small business will help track customer communication and information. By unifying your business communications through text messaging, sales, marketing, and customer support teams can work more effectively and proactively using the same common process. Because text conversations are converted into emails and then stored in your inbox, syncing with any CRM is easy. This simple process allows visibility for everyone in the business to know what is going on with any particular customer in any given moment.

TextBetter seamlessly integrates with hundreds of CRMs, so more likely than not, you already have what you need. TextBetter customers use Salesforce, SugarCRM, Microsoft Dynamics, Infusionsoft and more.

Strategy #3: Acquire more customers

How many phone calls do you miss after business hours? How many customers or potential customers are trying to text your business number but are unsuccessful? Using a text messaging service for small business provides the ability for customers to reach your business at their convenience, not just on the timeframe you’ve established for your business.

Consider this…incorporating a text messaging service for small business into the communication strategy can dramatically chisel down long hold times. Providing a customer or prospective customer the various ways to reach your business, including text, another thumbs up will be given, as leads will appreciate the convenience, immediacy, and ease-of-access that text messaging provides. A text message for small business ultimately leads to a great customer experience.

Strategy #4: Use text to follow up and follow through

Salespeople say that getting responses from customers and prospects is often times challenging. This is where a text messaging service for small business comes in. Texting is fast and reliable. 97% of texts are read and responded to within 15 minutes. It is the way we as consumers communicate and is what we are accustomed to. 

The saying “the early bird gets the worm” is especially true in this scenario. Be the first company to reach out to a lead who has expressed interest…this is the highest chance of closing any deal.

Text Messaging Service for businesses to provide a better customer service

How does a text messaging service for small business work?

We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Easy, right? Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a customer, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps:

1. Pick Your Plan

Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.

2. Send Us Your User Information

Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 

3. Verify Your Number

Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.

4. Start Texting

Once you get an email confirming that set-up is complete, you’re ready to start texting!

As a small business owner, you understand the value of making the right investments in marketing tools. A text messaging service for small business has been proven to be a game changer for businesses. Chances are, your competitors are already using text. It’s time for your business to capitalize on the opportunity to reach customers using the best text messaging service for small business, TextBetter.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

Reach more customers with business texting solutions

The way that technology continues to advance, makes it easier than ever for consumers to research, communicate and buy with companies wherever and whenever they want. Is your business using text to communicate? If not, it’s time to expand your communication strategy and begin to reach more customers through business texting solutions.

Nearly the entire American population has access to a mobile device which is capable of both receiving and sending a text message. Research has shown that 93% of people keep their mobile devices within reach at all times. The U.S. edition of Deloitte’s global mobile consumer survey, which assesses and analyzes attitudes about mobile technology, shows that:

  • Americans are viewing their smartphones more often than ever before, on average 52 times per day
  • The top communication service is texting, with 93% of consumers using it.
  • 84% of working adults use their personal phones during working hours.

It’s no surprise that business texting solutions have become the preferred and most effective way to reach more customers. 

Let’s talk about effectiveness. Is there any other channel of communication that is as effective at ensuring the actual message gets across to the customer and not filtered out? No, there isn’t. According to CTIA.org (Cellular Telecommunications and Internet Association), the spam rate of texting is 2.8% where email is an estimated 53%. What does your current communication plan look like? Is it heavily reliant on phone and email? If so, it’s time to evaluate business texting solutions.

Business texting solutions

Business texting solutions support customer preferences 

Business texting solutions are not just one of the most convenient and effective ways to engage with customers today, it’s also preferred. Yes, that’s right. Customers prefer to send and receive texts from your business.

There is something to text messages that are preferred; typing short replies to short message rather than, than long replies to lengthy emails is much more appealing. The fact is, texts are short and are intended to the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls which can take a lot of time. Business texting solutions provides options for customers as they can quickly read and respond from virtually anywhere. During the commute, over lunch, a baseball practice and during the day at work.    

Customer expectations align with business texting solutions

In today’s fast-paced modern society, it’s important for business owners to keep up with new trends, technology and customer expectations. According to the 3rd annual State of the Connected Customer Report from Salesforce, 75% of customers expect companies to use new technologies to improve their experiences, while 67% say the way a company uses technology reflects how it operates in general. Your customers expect that you’re providing a great customer experience and are a technological forward-thinking company. Integrating business texting solutions would check the box on each of these customer expectations.

Business texting solutions make It’s easy, all the way around

Business texting solutions make it so much easier for your business and for your customers.

It is easier to engage with customers: Convenience is a must these days.  One of the most important considerations when it comes to your business, is the ability for your customers to engage with you how they actually want to. Business texting solutions allow your customers to go and do what they want, while carrying on a conversation or engaging with your business at the same time. 

It is easy to implement: Business texting solutions from TextBetter take only minutes to set up rather than days or weeks. There are just 4 simple steps to get started

  1. Pick Your Plan
  2. Send Us Your User Info
  3. Verify Your Number
  4. Start Texting

It is easy and intuitive to use: Both for the business and the customer, with text messaging being such a prominent method of communication, there really isn’t any learning curve. There are not any complicated apps to learn, purchase or download. Businesses and its’ employees can keep the same phone number that customers are already accustomed to. It’s a completely seamless integration into the current workflow!

 It is easy to choose a plan: TextBetter provides flexible and affordable business texting solutions. With 3 different plans to choose from, there is a plan that is just right for you. Need help determining which plan is best? No problem. Simply call or text us and let us make a recommendation based upon your needs.

Business texting solutions impact customer experience

Business texting solutions impact customer experience

So, what do business texting solutions have to do with customer experience? Just about everything. It’s about the experience you provide for your customers. If you don’t do something to differentiate your brand, your competitors will.

Business texting solutions provides another way your customers can reach you and address challenges, asking questions or looking for an update. By offering more options for your customers to engage with you, your customers are able to communicate with you in the way they prefer or that is convenient for them. This helps your business stand out from your competition by providing options for what works for them.

How business texting solutions work

We simply text enable your business phone number(s) and pair that phone number with your email address. Your email is simply just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email. Your customers will get a text message that is from your business phone number. When you receive a text message, it will show up in your email, giving you a quick way to respond. All text conversations are threaded in each email and all conversations are searchable and archivable in your email.

Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Integrating business texting solutions into your day-to-day is key to staying relevant and evolving with your customer preferences.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.   

SMS marketing made easy, with TextBetterSend a personalized texts hundreds of recipients at once, like appointment reminders & special announcements.

Our SMS Marketing Wizard instantly sends a personalized text to each recipient individually, creating a 1:1 conversation that is private and easily managed. And when someone replies, we'll convert their SMS into an email and delivered it right back to your inbox.

How It Works

1. Upload Your File: using our online portal, you can easily upload your list of recipients and desired message. File type must be csv. or txt.; you can view a sample file, here.

 

2. Tell Us Your Email: 30 minutes after your job is completed, our SMS Marketing Wizard will automatically email a delivery report to this address. The report confirms when the job is complete and tells you if any of your telephone numbers were invalid*

* (most landlines, and many VoIP numbers, do not accept text. In these scenarios, our delivery report will identify these numbers as 'invalid' and forward you the results; giving you the power to pick the right medium for your message, and ensure it's delivered).
 

3. Click Send! Within minutes, your personalized message is delivered. And when someone replies, we'll convert their SMS into an email and deliver it right back to your inbox. We automatically handle opt-outs... and, did we mention replies are free?

Pricing Info

>> Pay-as-you-go: text as many numbers as like, for just $0.04 a message. No contracts, no hidden fees and no fine print. Replies are free, and we automatically handle out-opts for you | For Business & Enterprise customers only.
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