Articles

Best Text Messaging Solutions for Credit Unions

A Credit Union at its core is a place for a community to be able to reach their financial goals by getting higher savings rates, lower fees and an overall no hassle place where they can store their financial future.

If Credit Unions can offer their communities a better option to a financial goal, why should they stop there? Why not also offer your community a better form of communication?

Throughout this article we will talk about how TextBetter is the Text Messaging Solution for Credit Unions.

Increase Customer Accessibility

Letting your customers know they can now text your business phone number, is letting your customers know that you’re opening every resource for them to contact you.

Allowing your account managers to use text messaging solutions to customers and vice versa. Whether it’s a follow up on information with their accounts, letting them know they are approved for a loan or whatever the case might be. Text messaging solutions provide your customers and employees the ease of quick and seamless communication. This is just one reason why TextBetter is the Text Messaging Solution for Credit Unions.

Text Messaging Solution

 

Tailored Keyword Responders

What are Tailored Keywords? These are keywords that you can set up on your website that will allow clients to text keywords (i.e. “appointment”, “hours”, “account”, etc…) to a specific number. Which will in return trigger an auto text to respond with the information requested.

Using Keyword Responders, you’re able to have “Text or Call us” on your website giving you the ability to streamline processes like, setting appointments with account managers, applying for a loan, and finding more information about your credit union.

Whatever the case might be, by having keyword responders, you’re giving the ability for those automated responses to save your staff and customers time in getting information by offering instant satisfaction.

Increase customer satisfaction through business text messaging

Like it or not, your customers may already be trying to text your business phone number. The bad news is you are missing out on customer opportunities.

In the digital age, customers are seeking ways to interact via their phones, whether that be through social media or text messaging solutions.

“By 2020, 85 percent of all business interactions will take place without human interaction.” – Gartner, a leading research and advisory company

Waiting until 2020 to implement a stronger digital presence and text messaging solution for credit unions could affect your customer satisfaction now. Customers want interactions to be convenient and waiting for return phone calls is not convenient.

By offering Text Messaging Solutions for Credit Unions, we’re allowing you to open another line of communication with your clients. You will be more likely to hear about complaints and be able to resolve them. In the world of online reviews and social media, resolving problems quickly is a necessity.

Using a Texting Messaging Service for Business: What it is, and How it works.

We all act like money is the number one commodity in our global economy. Those of us heavily invested in business know that time is the scarcest commodity.

Time is the one thing that we can never get back. Each moment used to communicate with a client should be as direct and efficient as possible.

Sometimes the best solution is often the one that is the most obvious. Everywhere you look people are typing away on their smartphones. What if you could communicate with your clientele base right through the smart phone or tablet that they are already using so much. Well, now you can with Text Messaging Solutions for Credit Unions.

Our company offers text messaging solutions for business that allows you to communicate with your customers via text message, all from your business phone lines. It may sound like something only a professional IT guy could understand, but we promise, business text messaging is very simple to use.

When you are ready to send a text to a client, all you do is enter their phone number into the recipient space where an email address would normally go, then type your message and hit send. Our patented solution will handle the rest. If you receive a return text it will go through your landline phone number, and then be sent directly to your email.

ABOUT THE COMPANY

TextBetterTM is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112.

Other Articles You Might Find Interesting:
Texting Service for Business: Top 5 Benefits

Tags: