Landline Text Messaging Service: Key Features and Benefits

I remember when I was growing up how excited I was when our family got a cordless phone. Then off to college I went and was elated to have a cell phone. Remember how huge and bulky they were? If my memory serves me correctly, it was about the weight of a small Yorkshire terrier, but I didn’t seem to care though. As I look back through the years and how technology has evolved and continues to evolve, it’s pretty fascinating. When I was a young girl sitting in the kitchen at my parents’ house talking on the phone that was tethered to the wall by a 4 foot spiral cord (we all know what I’m referring to), I never had the thought that one day we’d be able to send and receive written messages from that line. I’d even say that up until a few years ago, I didn’t even know it was doable. Not only is a landline text messaging service incredibly relevant today, it’s become a standard in business communications.

When enabling text on your landline phone, you’re able to take advantage of benefits that are not possible with a traditional phone system. In fact, when using a landline text messaging service, you provide your business and customers with the ability to engage in strategic ways that help increase productivity and customer satisfaction. The landline texting service allows you to send and receive text messages on your computer using your existing business phone number.

What are the possibilities with landline texting? There are so many.

Features & Benefits of Landline Texting

Tailored Keywords: A landline text messaging service allows customers to send text requests for immediate information like your location hours by texting “Hours” to a specific number. Consider using the keyword “Apply” for anyone looking for employment. This serves as an immediate response to your customers, which is what they want, while providing you with the ability to focus on other business objectives.

Landline Text Messaging Service

Auto Responders: When using a landline text messaging service, you have the ability to create an auto response that is predetermined. For example, if your office will be closed for a holiday or if one of your staff members will be on vacation, using an auto response like “Out of Office” while providing additional information can have a positive impact customer satisfaction. Communication is important for consumers; using auto responder functionality is an easy way to help influence positive customer interactions.

Distribution Lists: A landline text messaging service provides the ability to communicate differently and more effectively with team members. Create a list of employee phone numbers to easily leverage the distribution of internal communications. Distribution lists are unique to each text enabled number allowing managers to easily communicate with their team.

Communications are trackable: Since text messages are sent and received from your users’ email, every text message technically is an email and are all searchable and being archived by your company’s email retention policy. A landline text messaging service provides the ability to track and review all external communications, ensuring they comply with company standards. Should there be attrition with employees, have peace of mind knowing that these conversations with customers are being archived to refer to at any time.

Reporting: To determine who is using, how it’s being used and the frequency of usage, leverage feature rich reporting tools that a landline text messaging service can provide.

Integrations: If you’re looking to house text communications into a CRM, not a problem. A landline text messaging service provider has API’s that interface with your applications. No extra steps needed from the staff for the communications to be archived.

These are just a handful of examples of what a landline text messaging service can provide, really, this is just scratching the surface. The evolution of technology is fascinating! To learn more about how TextBetter is helping companies of all sizes change their communication dynamics through landline texting, call or text us today.

About us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Telinta and TextBetter Team Up for SMS Solutions for VoIP Service Providers in the US

  • Unique white label solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.
  • Both TextBetter™ and Telinta offer special sign-up promotions for new customers.

Springfield, NJ and Aurora, NE (December 26, 2018) Telinta, a global leader in cloud-based VoIP switching and billing solutions, and TextBetter, the provider of innovative SMS solutions, today announced a joint offer to meet the evolving needs of VoIP service providers.

TextBetter offers a white label service that SMS-enables any US phone number to both send and receive text messages via email. VoIP service providers using Telinta’s hosted softswitch platform can easily add TextBetter’s SMS services for a comprehensive solution using any US-based phone number from any DID provider.

This powerful cloud-based combination of VoIP switching, billing, and SMS technology requires no software or hardware for service providers. TextBetter pairs the end user’s existing email with an associated phone number, so that SMS messages can be both sent and received via the end user’s existing email address and client. This unique SMS solution can complement VoIP services such as Hosted PBX, Business and Residential VoIP, Mobile and other services offered via Telinta’s cloud-based softswitch platform.

“TextBetter’s SMS solutions unlocks tremendous value for VoIP service providers and resellers,” said Dean Garfinkel, TextBetter CEO. “Our partnership with Telinta represents an exciting new chapter for the VoIP Industry as a whole.”

“Since 2002, Telinta has helped VoIP service providers around the world to differentiate themselves in the marketplace, using innovative cloud-based solutions offered by both Telinta and our partners,” said Alex Ferdman, Telinta’s CEO. “TextBetter is a unique and valuable addition to our comprehensive ecosystem of industry-leading partners.”

Telinta customers who sign up with TextBetter for its white label Text service will receive 30% off TextBetter white label MRC rates. TextBetter customers who sign up for new service with Telinta will receive a one-time $400 credit for hosted Switching and Billing.

Please contact [email protected] for more details.

About TextBetter

TextBetter is a business-texting service that makes it easy for businesses to send and receive text messages using their landline number(s). Our patent pending service, coupled with our ability to text enable any number (toll or toll free) without porting or controlling them, makes for an easy deployment. Our cloud-based service effortlessly integrates into existing business models, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter, TextBetter Business, TextBetter Enterprise. Please visit www.textbetter.com for more details.

About Telinta

Founded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers around the globe. Telinta’s full portfolio of white label carrier-grade solutions is highly customizable for VoIP service providers and their resellers. This includes Hosted PBX, Business and Residential VoIP, Audio-Conferencing, Calling Card, Pinless, Mobile, Callback, Wholesale VoIP and other solutions. Please visit us at www.telinta.com for more information.

Media Contacts:

Telinta
Anthony Stiso
+1 305.993.1199
[email protected]

TextBetter
Kelsey Olsen
+1 516.656.5122
[email protected]

Text vs. Email: Why using landline texting service is best for sales

Recently I was having a discussion with a friend regarding the evolution of how we communicate during the sales process. He pointed out how several businesses that he is familiar with, are eager to try new and innovative ways, to not just gain market share, but to experiment with potentially more effective ways to communicate – landline texting comes to mind.

When we think of sending a text message, our knee jerk is to reach for our cell phone. We know how effective text is; to communicate urgency or to get a quick answer without the formality of setting up a call. Adoption of landline text services for business has been slow but shouldn’t be.

I use the term landline text service because business needs to text enable existing landline telephone numbers. Now customers can call or text the same number. Landline texting takes about 15 minutes to set up. The lift, thanks to service providers is small and the landline text service is inexpensive. In fact, many customers are probably texting you already – and you just don’t know it because until you text enable your landlines, these text message go into the black hole.

Most sales pros, HR teams or logistics teams have dedicated office lines. Why not text enable these numbers aka landline texting. Texting has become widely adopted and accepted as part of the communication process and it tends to be more effective at times than email.

landline texting service

The case for texting

As you very well know from your own personal experience, text messages do not pose a challenge for attracting your attention. When we receive a text, our phone lights up, buzzes (or does a somersault, lands with a “taaaadaaaaa” sound) and catches your eye…this certainly leads to a very high chance of looking to see what was just sent.

Now, if your phone isn’t within immediate reach, or if you’re not wearing a smartwatch to check messages, you’ll certainly read the texts you’ve missed by the end of the day. To take it one step further, to make sure we don’t miss the messages, most phones will continue to remind us that a text has been received until it’s opened/read. Now, let’s put this into perspective and what this means for your business.

Texts are immediate

Texts are delivered instantly and read quickly. Statistics say that 95% of all text messages are opened and responded to within 15 minutes or less. In the context of your business, think about the immediacy and the impact it could have.

Using texts to get a swift response increases the chance of closing a deal quicker or improving response time in general. How could this immediacy of using a landline texting service impact your business? Perhaps it’s just letting a customer know that a quote is ready to view, that a document has been sent and ready for signature or perhaps a piece of information is missing that is critical for the next step.

Let’s discuss emails for a second…we know they aren’t THAT immediate. Email sent to prospects for example, just aren’t checked or replied to as frequently. Texts are anywhere customers are. That is why your teams need to use landline texting to get ahead of your competitors.

With customers being fully mobile, why aren’t you taking advantage of that? The benefits of being able to receive texts anywhere also apply to being able to send one. Using a landline texting service enables your business to reach customers or prospects no matter where they are.

No spam filters with a landline texting service

Think about this…customers are often flooded with hundreds of emails each and every day. That’s where the ‘junk folder’ and spam filters come in to the picture. Today, text messages aren’t filtered out and will be seen. This certainly promotes the case for why texting holds such a clear advantage.

It’s important to mention that there needs to be a way for customers to opt out of receiving texts at any point.

Stay top of mind and ahead of competition

With the inundation of emails, phone calls and social media pings, using a landline texting service for your business will help distinguish you from everyone else. Text is certainly more personal and can help build a lasting relationship. Your customers want communication that is personal, quick and convenient. What a better way to address those needs than through a text? With texts generally being the fastest way to communicate, it forces the purpose of the communication quickly. This being an advantage for both the customer and the business.

To learn how organizations just like yours have integrated a landline texting service in their communications process, please reach out to us, we’d love to share.

Business Text Messaging & The College Recruiting Process

In the last few years leading up to 2018, the college recruiting effort has been the most effective of all HR practices at large corporations (think Geico, Deloitte, etc.). The competition in recruiting the most in demand students has become incredibly stiff. In order to successfully deliver the in-demand candidates, your corporation must implement new best practices. College recruits are demanding and need the most interaction, and this generation prefers instant gratification.

This is where business text messaging comes into play. Give your recruiters the capability to use text for business to communicate with their recruits. Allowing your college recruiting team use business text messaging as their primary method of communication will make your corporation stand out. Text messaging shows your recruits that you understand their preferences. Remaining relevant in corporate college recruiting efforts require you to use the channel of communication that your recruits prefer, i.e. Text Messaging!

Cell phones dominate student communication because college students have their cell phones on them 24/7. If you want to get a response from a potential recruit, send them a text message. You are likely to get a response quicker than any other form of communication. Ninety-seven percent of text messages are responded to within 15 minutes.

Business Text Messaging

There are different ways that you can use business text messaging throughout the cycle of onboarding a new hire:

  • Recruiters use business text to communicate with recruits.
  • Managers keep in touch with new hires via business text prior to start date.
  • HR texts the open enrollment link to new hires.
  • Etc.

How does it work?

  • TextBetter will text enable your office line. This will allow you to send and receive business text messages directly from your business email. By text enabling your landline phone number, you can now give out just one phone number for both phone calls and text.
  • TextBetter enables you to manage your texts just like you do your emails. You can now archive your conversations with your candidates.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two.

Ideas for how Business Text Messaging will make your College Recruiting team more efficient:

  • Have your students or potential candidates text the name of a specific job title, and have a Keyword set up to automatically respond with the job description or link to apply.
  • Worried about missing texts after hours? You can set up auto-responders stating that the text was received and will be responded to during normal business hours.

Text enable your college recruiters today! Don’t be afraid to shorten the recruiting cycle and try a different approach with your recruits. Edge out the competition by getting to them first.
Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112.

Use Business Texting for the Best Customer Experience

The number one rule in business when it comes to customer service is that the customer is always right.

The landscape of communicating with your customers has changed in the last few years. Most of your customers are tech savvy and want to interact with your company in quick, small exchanges. Customers do not want to have to call a customer service 800 # and wait to speak with someone to handle their question or to solve their issue. And many large corporations are taking notice.

Ritz-Carlton Hotels has a personal concierge sending texts to make sure you have everything you need for your stay. Gone are the days where you must call down to the front desk. Customers just send a quick text.

Maui Jim sends their customers a text message to let them know when an item has been received for repair and the cost estimate for doing the repair. Then Maui Jim repair technicians let the customer know when their sunglasses are being shipped back.

If the large corporations are helping change the face of the customer experience game by offering the option for customers to utilize business texting, why aren’t you?

The fact of the matter is many of your customers may already be trying to text you via your business landline. This could be bad news if you’re missing out on customer opportunities and perhaps even alienating potential customers or clients because you don’t have the capability to receive those messages yet. If your customers are texting and you aren’t offering this yet, you may have broken rule number one of customer service! Don’t fall behind the communication trends of today.

Providing this convenience to your customers can make you the company of choice and help you reach your target audience. And the best part is, you don’t even need to memorize an additional business phone number. You can enable your business landline to receive messages from your customers with business texting.

Businesses of all size, mom & pop shops to large enterprises, can benefit from utilizing business texting to communicate with their customers. Get a leg up on your competitors by offering customers a simple and easy way to connect with you. With just one phone number your customer can reach you via TEXT or traditional phone call.

Business Texting

How It Works

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number.

TextBetter uses your email account to transmit text messages to and from your landline number by simply pairing the two. You’ll send, receive, and manage text conversations directly from your business email. If it sounds simple, it’s because it truly is that easy!

The same goes for sending picture messages if you want that option. You’ll send, receive, and manage pictures as attachments; without having to download new software or change how you do business.

TextBetter’s cloud-based service easily integrates into your existing business model.

Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise. We are happy to work with you to ensure your business needs are met.

Give your customers the feeling of getting that VIP treatment, let them know you value them and understand their needs by text enabling your business line with TextBetter Business Texting. A texting service for business can be greatly advantageous for both you and your customers. The best part is, it seamlessly integrates into your normal business operations and is fast and easy to set up. Change your customer’s experience with your business by offering them the communication style they want!

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112. Are you ready to fully experience all aspects of your landline outside of traditional phone calls? You can do so today by text-enabling the number.

Other Articles You Might Find Interesting:

Using a Texting Service for Business Benefits MMS Messaging with Customers
Texting Services for Business Could Be The Boost Your Company Needs

 

Business Texting Solution for Recruiters

I attended the Society for Human Resource Management (SHRM) annual convention in Chicago in June. One of the key themes of the convention was finding enough qualified applicants for the available positions. Recruiters and human resource professionals are under increasing pressure in today’s job market and economy. Competition is fierce.

One thing that is certain is that clever recruiters are using new tools and technologies to give them an edge over other recruiters. The recruiters with the edge get to the golden applicants first.

Society-for-human-resource-management-SHRM-logo

The business challenge: Communication has changed. Gone are the days where applicants want to speak on the phone with multiple recruiters or respond to never ending emails. Applicants prefer to communicate via text. Like all consumers, they want INSTANT GRATIFICATION.

The solution: TextBetter™ text enables your landline phone number and gives you the ability to communicate via text without giving out your personal cell phone number.

 

Here are a few ways that Recruiters are using TextBetter™ to communicate with potential applicants.

  • Use a business texting solution to text the applicant to let them know you’ve received their application and that they’re qualified.
  • Text the candidate to set their interview appointment info and to let them know they got the position.
  • Send them a quick text on the morning of their first day at their new job telling them, “Good Luck,” and remember to bring their proper documentation.
  • Use business texting solution to text to allow your candidates to reach out to you at their convenience and to enable candidates to explore all open jobs. Not just the one they reached out about.

Why is a business text solution so effective?

  • Job seekers check and respond to texts immediately. Emails aren’t checked regularly.
  • Edge out the competition by getting to them first. Ninety-seven percent of text messages are responded to within 15 minutes.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two

How does it work?

  • TextBetter will text enable your office line. This will allow you to send and receive business text messages directly from your business email. By text enabling your landline phone number, you can now give out just one phone number for both phone calls and text.
  • TextBetter enables you to manage your texts just like you do your emails. You can now archive your conversations with your candidates.
  • By separating your business texts from personal texts, you can now avoid any accidental mixing of the two.

Ideas and tips on how recruiters are using business text messaging to be more effective and more efficient

  • Have you ever had candidates not be able to find your location or call in to ask for your address?
  • Keywords can be set up such as “address”, your candidate texts your business line with the keyword and an automatic response of the physical address is sent back to them.
  • Worried about missing texts after hours? You can set up auto-responders stating that the text was received and will be responded to during normal business hours.
  • Don’t worry about not being glued to your office computer all day. You can also get all your business texts on the go.

Business Texting Solution

Fill your open positions faster by leveraging business texting solutions in your recruitment process. Are you ready to evolve your methods of communication? You can start reaping the benefits of your landline outside of traditional phone calls by utilizing business texting solutions.

Have questions on how TextBetter can make business text messaging work for you? Call or text us today at 800-322-1112

Other Articles You Might Find Interesting:

Texting Service for Business Top 5 Benefits

Customers prefer using a texting service for business

Your customers are texting you. Are you getting the messages?

Did you receive my text? Have your customers had to ask you this question? If you had to answer “no” or even worse, ask what number they text you on…your company maybe behind the times when it comes to communication. Business texting is fairly new but has caught on quickly. Customers love to text and have probably been texting your business number and not receiving a reply. TextBetter™ has an easy solution for this.

Texting Service for Business: TextBetter™

TextBetter™ allows businesses to send and receive text messages professionally, just like email. Forget about using a personal cell phone to communicate with your business contacts. TextBetter™ is a patent pending text service which text enables your business landline number and allows a user to send and receive text messages from their email. Continue reading “Customers prefer using a texting service for business”

Drive Customer Satisfaction With Business Texting

Why is business texting important?

Times are changing.  How businesses communicate with customers has certainly changed over the years as well.  At one point in time almost every business communication was hand written or spoken face to face.  That has evolved to talking over the phone and email.  The new channel that has entered into the game is business landline texting.

Reminder about Business Texting Continue reading “Drive Customer Satisfaction With Business Texting”