What happens if you text a landline phone?

What happens if you text a landline and it isn’t enabled to receive text messages? The simple answer is nothing. Absolutely nothing. The message goes completely undelivered. A landline without a texting feature prevents business owners from knowing what potential customers are reaching out and addressing their needs.

Whether your business line is text enabled or not, it’s likely that your customers are already texting you. When a text goes unanswered, customers feel ignored, unimportant and it can potentially leave them with a negative perception of your business.

There’s also the chance that you’re missing out on new business. Think about all the calls your team makes that go unanswered. Text enabling your business phone number is the best way to ensure you’re not missing communication of any kind.

Your Customers Prefer Texting

Text messaging is one of the fastest and most direct ways of communication used by billions of people around the world. It is quick, easy, and ensures an instant reach to your customers. With text messaging you can be assured that your texts won’t go unnoticed or unread. 

Texting a customer is one of the best ways to connect with them. Whether you’re looking to strengthen your customer service game, or simply provide another avenue for customers to share feedback and get in touch, text messaging is an effective communication tool. Not only is it the most convenient channel available to us, but it also allows us to quickly get a response to a question that may need to be answered. 

The simplicity that landline texting for business provides translates to flexibility. A text can quickly be read and responded to from virtually anywhere. During the commute, over lunch, and even in other meetings.   

What happens if you text a landline?

With 97% of text messages opened and responded to in 15 minutes or less, it makes complete sense that consumers today are pointing to the fact that they’d rather text with a business than anything else. Constant Contact reports that the average email open rates for April of 2020 were 16.22%. Text messages are much more effective at getting the intended message across! 

What happens if you text a landline phone number and it is text enabled?

When someone sends a text to your landline number, TextBetter converts their text into an email and delivers it right to your inbox. We’ll automatically include “Text Message From” in the subject line, so you can easily tell the difference between an email and a text. 

In fact, TextBetter’s SMS Gateway works both ways (by also converting text messages into emails). So, when someone replies (or sends a text to your landline number), their message will arrive as an email in your inbox. To text back, simply reply!

Check out our Video: How It Works for landline texting explained in 97 seconds.

Ok, now I understand what happens if you text a landline. So how do I get mine text enabled?

The important factor in this question is to use a landline text messaging service, like TextBetter. Our technology will send text messages to and from the email address associated with each phone number. To respond, the TextBetter user will be able to send and receive text messages directly from their email account.

Your landline number can be enabled for texting in these 4 easy steps:

  1. Pick Your Plan – Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more.
  2. Send Us Your User Information – Simply send us an email with the name, email address, and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number – Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting – Once you get an email confirming that set-up is complete, you’re ready to start texting!

There is no software or hardware to install. Our service is 100% cloud based. Our Cloud Texting platform does it all. TextBetter is proudly hosted in the secure Microsoft Azure cloud.

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What happens if you text a landline phone that is an 8XX or toll number? 

TextBetter has a unique advantage over our competitor’s service because we can text enable any landline telephone number – without porting the number(s) or interfering with existing phone service providers. This includes 8XX numbers!

Text messaging has become such a valuable tool for businesses. Ready to experience this yourself? Contact us today!

About TextBetter

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Why you should use text message reminders

Do you know that text message reminders for business are actually a “thing”? Historically there’s been some discomfort when considering using text messages to communicate in a business environment. Let’s unpack the stigma around text message reminders for business and why it’s a good thing.

Let’s start here

How much time do you spend on your smartphone each day between text messages, emails, phone calls, catching up on events of the day, social media, maps, and everything else our magical smartphones offer? There are settings that enable this to be tracked each week…. what does yours look like? A little shy to share your answer? We get it. 

According to a recent report, the average American spends 5.4 hours each day on their phone. If that isn’t enough, the study shows that people check their phone on average 58 times each day, with half of those times being during the work hours. Your customers spend roughly one-third of their day on their smartphones (assuming 8 hours of sleep each night). 

text messages for reminders

Reach your customers where they are

Just about any industry can (and should) use text as a communication medium with customers. Let’s be clear here, text is not the only communication medium that should be used…it is another option available TO use and happens to be more effective.

Research shows that SMS open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.

The bottom line is that text message reminders for business put your messages at people’s fingertips, just a couple of swipes away with them interacting with you.

Benefits of text message reminders for business

Reduce no-shows

The most common reason for missed appointments is the client simply forgetting. It’s happened to the best of us. Aside from the inconvenience for you, these represent several lost opportunities; there is the client who didn’t show, the client who could have taken their place, and the client who could have been a returning client. It’s a cycle.

They are appreciated 

By sending a gentle reminder as a text, it allows clients to respond at their convenience. This also helps reduce appointment no-shows.

Improve customer satisfaction

Time is extremely valuable. With the technological landscape is it today, people prefer to receive a text rather than answer a call or retrieve a voicemail. Text message reminders for business are more convenient, less intrusive, and allows them to respond immediately, or later when they can, no matter where they are.

Productivity

Text message reminders for business are simple to send. The amount of time to send a text message is practically nothing. This allows staff to focus on other aspects of their job rather than making phone calls or sending emails. 

We see a variety of industries using text message reminders for business. From law firms, gyms, healthcare providers, Fortune 500’s, to social service agencies, there is a wide application between industries for texting. There is a place for your business. 

Text messaging has become such a valuable tool for businesses. It helps break through the clutter and communicate the most direct and effective way with customers. 

Business text messaging from TextBetter 

TextBetter offers a plug-n-play service designed for and used in businesses of all sizes and industries. There are no systems to learn, and no interruptions to complicate workflows.  We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive, and manage text conversations directly from your email inbox – without having to download (or change) a thing.

text message reminders

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan. Whether you’re a team of 5 or a company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable, and designed to give you everything you need and a little more.
  2. Send Us Your User Information. Simply send us an email with the name, email address and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number. Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting. Once you get an email confirming that set-up is complete, you’re ready to start texting!

Ready to experience this yourself? Contact us today!

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Business Text Messaging is for Every Business

In today’s world, nearly everyone has access to a cell phone and more specifically, a smartphone. A significant amount of time is spent on mobile devices. Mobile phones and their functionality have become part of our everyday lives. In fact, the average American spends 5.4 hours each day using their phone each day, which includes sending and receive text messages. To expand the reach for your business to meet customers where they spend their time, start using text as a communication channel. It will make a positive impact on the overall customer experience.

Business text messaging is used to engage with your customers one on one. Regardless of the size of the business, texting has a place in every organization. Here are 5 of the most common uses of business text messaging.

1.Confirmations and reminders

Using business text messaging to send a confirmation text, it helps build and establish trust with the client. This could be as simple as confirming an upcoming appointment or it could confirm that an action took place as a result of a previous conversation, email, or text.

2. Scheduling appointments

Trying to schedule an appointment with a customer can be challenging as schedules vary, phone calls aren’t answered or returned, and voicemails are left unchecked. Emails can be equally ineffective and can easily be buried in the massive amount of emails that are already in an inbox.

Sending a text message to schedule an appointment is more effective. Considering that 97% of texts are open, read, and responded to in 3 minutes or less, you’ll have a better success of getting them to look at availability and schedule appointments faster.

3. Follow up

Text is about making it convenient for your customers. Following up on a conversation, checking in after a previous meeting, or asking the client/customer a brief question. For instance, a text can be sent just after an email is sent that needs approval or confirmation. When using business text messaging to follow up by text could be the perfect nudge to get your customer to take a look.

4. Simple questions and answers

One of the best reasons to use business text messaging is to communicate with customers/prospects to get answers much more quickly than you would by phone or email. Text messages by nature are short and sweet, they serve as a great medium to ask quick questions when looking for quick answers.

Business Text messaging

5. Acknowledgment

Everyone appreciates being acknowledged and hearing ‘thank you’. A brief thank you or acknowledgment will go a long way from the customer’s perspective. A business text messaging service makes this a quick and simple “extra” that will go a long way with your customers.

Business text messaging takes advantage of the advances in technology to be able to get your message out to your customers. This is done in a way that is convenient and easy. it’s a worthwhile investment to make, and when used properly, it can be a great tool to support business.

How does it work?

For businesses to efficiently and effectively manage text communication with clients, a business-grade text messaging service is needed.  Our text services for businesses enable the business and its employees to have their individual existing landline telephone number text-enabled.

It’s simple! We simply text enable your business phone number(s) and pair the phone number with your email address. Your email is just the tool that lets you send and receive text messages. Texting from your business number is as simple as sending an email and the receiver of your message, will get a text message, that is from your business phone number.  When you receive a text message from a client, it will show up in your email, giving you a quick way to respond to the sender. Conversation threading is contained in each email. Best yet, all text conversations are searchable and archivable in your email.


Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to, it is a distinct advantage for your business. Implementing a texting service for business is key to staying relevant and evolving with your customer preferences. The benefits to your business are limitless.

Ready to get started? We can text enable your line in just 4 easy steps!

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Business Texting: Receive & Send Text Messages From Email

Did you know that it is possible to both receive and send text messages from email? It’s true. In fact, business text messaging has had its place in the enterprise and SMB world for quite some time. Others are just starting to realize why having the ability to send text messages from email, along with all of the other host of functions and features that a business texting service provides are just too beneficial to go without.

The very nature of text messaging makes it much easier to connect faster to help build and nurture client relationships, this is why there is a place for text messaging in all sizes of business and industries. 

Texting is second nature to your customers. Why? Because it’s built into their everyday life. Reaching out to your customers and contacts via text should be just as intuitive to you as it is to them. This is how communication is facilitated these days.

send text messages with email

Why send text messages from email? 

Sending a text message from any email address at your business is not just easy, it also adds an improved efficiency to the entire customer outreach workflow. One of the ways that efficiencie are improved is by the way the message is sent.  Think about this for a second….as a business, it’s not just distracting to have employees always pick up the phone to send and/or read the message…. it’s simply inefficient! Receive and send text messages from email with business text messaging companies, like TextBetter. Having the ability to read and respond to texts within the email client WITHOUT the need to pick up any mobile devices is the way to go!

How do I send text messages from email?

Some business text messaging providers use a host of apps, plug-ins, and separate platforms to send text messages from email. Not TextBetter. By simply pairing the email and the direct landline number, you’ll send, receive & manage text conversations directly from your email inbox – without having to download (or change) a thing. At the end of the day, the process is simple. The email is converted into a text message and then the text response is converted into an email that flows directly into your inbox. Voila! Receive and send text messages from email is really that simple!

send test messages with email

What kind of businesses send text messages from email? 

There really isn’t a limitation on what types of businesses do and don’t send text messages from email. From healthcare professionals to those in field services to law firms. It is truly versatile and a much-needed tool for every business today to communicate efficiently and effectively with customers. 

Do people really read and respond to business text messages?

Yes! Yes! Yes! Text messages are opened 98% of the time! Now, let’s compare that to email….according to Constant Contact, average email open rates for April of 2020 are at 16.22%. Text messages are much more effective at getting the intended message across! 

Does this mean that there is no longer a place for email? Absolutely not! In fact, Statista shares that despite the growth and prominence of mobile messengers and chat apps, “e-mail is an integral part of daily online life. In 2019, the number of global e-mail users amounted to 3.9 billion and is set to grow to 4.48 billion users in 2024.” 

Your customers rely on their phones now more than ever before. From personal relationships with family and friends, shopping, social media, and work. As a business, reach your customers where they are already at. Use business text messaging to receive and send text messages from email.

At the end of the day, the case for business text messaging is a no brainer, regardless of the industry or market. It should not be seen as a tool to replace other marketing channels or communication strategies, but it will provide an increase in customer engagement and in turn, impact your business in a very positive way. 

How it works

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox. And because you manage text conversations directly from your existing email client, there is nothing to download or install. Ready to text enable landline numbers with your business? Call or text 1-800-322-1112.

About TextBetter

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Receive Text By Email with Business Text Messaging

So, you’ve made the decision to purchase a business text messaging solution so your company can send and receive text by email. That was the easy part. The difficulty comes from knowing which company to select as there are so many text messaging companies out in the marketplace today.

Selecting a company isn’t as cut and dry as you may think. The basic function to send and receive text by email is a given. What about all of the other capabilities you may not know about? 

One of the advantages of sending a text message from an email is that there’s an efficiency gain. It’s SIMPLE and EASY to have texts from customers and prospects funnel directly into an email inbox! There’s also another advantage…all emails can be archived and synced with CRM’s or other internal operating systems to keep a record of communication exchanges. 

Receive text by email

Not all business text messaging companies are the same. Here’s a handful of things to consider when homing in on a provider. 

Can the existing business phone number be used to send and receive text by email?

Continuity is important for your business. It has a significant impact on customer experience as a whole. To provide the option for your customers to simply text the same number they are familiar with speaks to the importance of seamlessly integrating texting options for your business. Also, did you know that your 800 number can be enabled to send and receive text by email?

It is easy for a customer to reach out to your business by texting a phone number they are familiar with, rather than having to use a different one for the text option. 

How are records kept of the emails being sent and received?

This is an essential question to ask early on in the discovery process when exploring business text messaging service providers.

How often are your employees engaging in text message conversations with customers right now? Chances are you’re not able to answer that question. There isn’t a way for you to track the frequency of communication let alone what the communication exchanges actually are. 

There are many business text message service providers that integrate with CRM’s or have the ability to archive all text communications. Rather than using a separate system to track communications, this will allow for a continued efficient workflow and minimal disruption for your teams while keeping customer communications in a centralized location. 

Training, best practices, and use cases

In general, business text messaging is pretty easy. Look for service providers who are willing to take the time you need to ensure a smooth and seamless implementation. Business text messaging providers should have supporting materials in the form of best practices, practical examples, and how specific industries, teams, or businesses are using text to reach their customers and prospects and achieve their business goals.

The user experience should not be complicated or clunky. It should not require a user to undergo hours of training just to be able to use the service. 

Receive text by email

Additional features and capabilities to consider

Auto-replies, templates, and keywords are just a few additional features to take note of that will help businesses and teams become more efficient in daily communications. 

The bottom line is that more businesses than ever before are adding text messaging to their communication toolbox. Choosing a service provider that stands out from the masses, that supports your goals as a business is important.

How it works

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox. And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to text enable landline numbers with your business? Call or text 1-800-322-1112.

About TextBetter

TextBetter provides business texting solutions that make it easy for businesses to send and receive text messages using their landline number(s). The cloud-based service effortlessly integrates into existing business models, without having to download or install new software. Businesses of all sizes are served through three distinct product offerings; TextBetter Team, TextBetter Business, and TextBetter Enterprise. More information about the company and services can be found at  www.textbetter.com.

Businesses, You Need To Text Enable Landline Phones!

Did you know that you can text enable landline phone numbers for your business? Here’s the scoop on why you need to do it.

The coronavirus pandemic has significantly limited face-to-face communication in a way most of us have never experienced before. With the CDC reporting over 420,000 cases nationwide, and the numbers rising each day, it’s fair to assume that we should settle in and consider life today our new normal.

Businesses and consumers have had to pivot and adapt to the present environment we are living in. They are figuring out different ways to keep connected to their customers. Innovation in times like these is what will help keep businesses moving forward. It’s not a surprise that text messaging is a dominant force in communication now more than ever. 

The ability to reach customers and in turn, have them reach you is essential in times like this. An easy way for businesses to do this is when you text enable landline phones. This allows companies to both send and receive text messages by simply using the email client you are accustomed to working with each and every day. For customers it’s seamless; they send and receive your text messages just like any other text.  

Text Enable Landline

Adapt to stay connected

Businesses are taking a hit as they also do their part to curb the spread of the coronavirus. Restaurants, for instance, have had to pivot to takeout and delivery services only, while the travel industry is dealing with a high volume of phone calls. 

Many businesses are finding new ways to serve their customers

They are choosing to text enable landline phones to send and receive text messages. When you text enable landline phones, managing the day to day and staying connected to your customers is a breeze. There are a number of benefits for you, your business as well as the client and customer.

Texting with customers to schedule and reschedule appointments

Communicate to provide alternate dates and times within the text messages or ask if the customer would prefer to call them to reschedule their appointment. Remaining flexible and providing individuals with options is the best way to assure a smooth transition.  

Sending reminders

As the day of the appointment approaches, send a reminder through text with the date and time. 

Managing waiting rooms

With social distancing measures in place, it is so important to manage the number of people in lobbies and waiting rooms. When you text enable landline phone numbers in the office, this provides an easy way to keep customers informed on the procedures for your office. Many businesses are sending text messages to customers ahead of their appointment letting them know what to expect. 

This process supports social distancing measures and reduces the potential stress or anxiety of customers in these times of uncertainty. 

Think innovatively

How can you engage with your customers if you’ve had to shut down your business altogether? If you own a yoga studio, gym or dance studio, can you move your classes online? What are the ways that you can still engage with your customers and provide them with the familiarity that they need.

Businesses of all industries and sizes should use text messaging.

Automation 

Just like email, you can schedule an automatic reply to any text message sent to your landline number. This ensures every text message from your customers receives a prompt reply. 

When you text enable landline phone numbers, use automated responses features for designated keywords. – So rather than ‘scheduling’ a text, responses can be triggered by any number of keywords, like ‘schedule’ or ‘hours’.

Text Enable Landline

Archived communication

With the influx of remote workers, insight to customer communication from employees is important. By providing opportunity for the workforce to use text message with customers, managers need insight into what that communication is.

The ability to archive all text communication into CRM’s provides visibility for managers to give feedback and ensure the process is being used in the best possible way. 

The bottom line is this, the world we are living in today underscores the importance of businesses to stay connected with customers. There are so many ways to use text messaging in your business when you text enable landline phones. 

Texting isn’t just convenient for businesses; it is how your customers want to be reached.

About Us

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.      

9 online texting service for business guidelines to live by

We believe online texting service for business is the future of communication. Businesses need to have guidelines in place to help employees understand the standards to follow and what is expected. Using NVM, BRB, LOL, TTYL, OMG, IDK, and OMH doesn’t always work in communicating with customers and prospects. So, what exactly are the best guidelines to follow? What is and isn’t ok? 

9 online texting service for business guidelines to live by

  1. Be brief
  2. Watch your tone
  3. Know when to pick up the phone
  4. Be respectful of time
  5. Watch abbreviations
  6. Don’t use all caps
  7. Triple check spelling and grammar
  8. Respond promptly
  9. Don’t send bad news over text

Be brief

online texting service for business

The nature of text messages is that they are short. Using an online texting service for business to send texts is no exception. Send an email or pick up the phone and make a call to have a discussion if the information that is being sent is longer than a few sentences. 

Longer texts typically require longer responses. Writing a long response can be time-consuming and irritating for your customers. Important information could also be lost in the interaction if either participant chooses to exclude something for the sake of time.

Watch your tone

It’s best to write in complete sentences to prevent sounding abrupt. It is important to ALWAYS read your message out loud to make sure it doesn’t come across too harsh and that it makes sense.

Know when to pick up the phone

Not every conversation is appropriate for text. Anything complex that might require further explanation should be handled with an email or a phone call. 

Be respectful of time

This one’s simple – limit texting to work hours. Sending a text after-hours signals urgency, so wait until the next business day to relay your message. You wouldn’t call a client with a great idea right before you climbed into bed for the evening, so don’t text them at that hour either.

Watch abbreviations

Abbreviations can be seen as too informal. It’s best to understand your customers and establish a foundation with them prior to using common abbreviations as you would with a friend. 

A good rule of thumb with an online texting service for business is to only type what you would be comfortable saying out loud, and only use abbreviations that are widely known such as “LOL” (laugh out loud) or “NP” (no problem). It is best to shy away from using any that could be deemed unprofessional, like “WTH” for example.

Don’t use all caps

Somewhere along the line emailing, texting, and social messaging, capital letters have come to be perceived as shouting and as such will only annoy recipients and potentially interpret the message incorrectly. Just as you wouldn’t shout at business contacts face to face, don’t do it by text.

Triple check spelling and grammar

Always triple check your message before sending it. Text messages shouldn’t read like accidental texts sent a 5-year-old. An article by Harvard Business Review states that people who care about their writing demonstrate credibility, professionalism, and accuracy in their work Texts are a written medium, so make it easy for your customers to read them. Slow down and reread the text message before it is sent.

Respond promptly

Texting often conveys a sense of immediacy, so when you receive a message from a client, respond in a timely manner. On the other hand, it is important to give yourself some time to think about your response. Speed and convenience are factors that make text so great! Don’t let it work against you though.

Never send bad news via text

The bottom line is that texting is too casual a medium to give bad news. It’s difficult to know what tone you’re giving off in a text message, so it’s safer to stick to only good news when sending texts to people in a professional setting.

TextBetter makes landline texting for business easy. We use your email to send and receive texts from your existing landline number. By simply pairing the two, you’ll send, receive and manage text conversations directly from your email inbox – without having to download (or change) a thing.

Think this sounds complicated? It’s not. Your landline number can be enabled for texting in these 4 easy steps.

  1. Pick Your Plan Whether you’re a team of 5 or company of 5,000 – we have a plan that’s right for you. Our plans are flexible, affordable and designed to give you everything you need and a little more
  2. Send Us Your User Information Simply send us an email with the name, email address, and landline number for each user so we can get started on account set-up. Text messages will be sent directly to and from the email address associated with each phone number. The TextBetter user will be able to send and receive text messages directly from their email account. 
  3. Verify Your Number Once we’ve called you on your landline and authenticated your telephone number, we’ll text-enable each user by pairing their landline number with their email account. The entire pairing process takes just a few minutes, without any downloads, applications or new software to install.
  4. Start Texting Once you get an email confirming that set-up is complete, you’re ready to start texting!

Your customers are already very comfortable with text as they use it in their personal lives, let them engage with your business the way they prefer and are accustomed to. Integrating business texting solutions into your day-to-day is key to staying relevant and evolving with your customer preferences.

About TextBetter

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

5 Essential Business Texting Best Practices to Follow

Establishing business texting best practices will help support the effectiveness of communication from your company to its customers. It is important to respect the power that text has and define guidelines for how these messages should be structured.

Business text messaging is an extremely powerful tool for communicating with and connecting to your audience and getting your message in front of them. With incredibly high open rates it’s no wonder that more and more businesses are using text in their day to day communication with customers. Here’s the deal though, with more companies joining the business text messaging revolution, it is important to craft well thought out messages and use this tool appropriately.

While there is clear evidence to support the benefits of text messaging for business, there are still many factors that can impact the level of effectiveness. Understanding and following business texting best practices will make a big difference. 

Business Texting Best Practices

Here are 5 business texting best practices to follow:

1. Be Brief

One of the main benefits of text messages is their brevity, which is probably why 97% of text messages are read in 15 minutes. Text messages relay brief and timely information not contract details or asking lengthy questions.

Send no more than two or three short sentences at a time. While you want to avoid abbreviations and acronyms when possible, being brief is critical to effective text messaging. In-person meetings and phone calls can provide clarity and detail to your texts—not the other way around.

2. Provide Value

Make sure that every text message you send is one of value! Don’t waste your customer’s time contacting them if you don’t have something that’s going to add value to the business relationship. The message should be personal to the customer and appropriate to your business.

Put yourself in the customer’s shoes and think about it this way, when your phone alerts you that you have a text, would you be frustrated if there was no real purpose for the message? That’s one of the fastest ways to aggravate a customer.

3. Spell out the details

There should be zero confusion as to what you are trying to say. It’s best to not leave misinterpretation to chance and potentially cause conflict and/or a missed business opportunity. 

Make sure your message, along with your ask, is clear and concise. Provide only what is needed and leave the rest out. It’s always best to review the text for clarity before sending it.

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4. Text during normal business hours

It’s important to be cognizant of the time when sending texts to your customers. One of the many business texting best practices is asking for or reminding them of an action that needs to take place. It’s unlikely to happen during the middle of the night. Keep messages within normal business hours.

5. Respond promptly

There is an assumption that there will be a pretty swift response to a text message. Unless you are unavailable, make the effort to respond quickly, otherwise, your lack of response could be seen as you just don’t care of the customer/issue isn’t important enough for you. If for some reason you cannot or did not respond to the message quickly, make sure to offer an apology for your tardiness in response as soon as possible.

Text messaging is more effective, quicker to be seen, read and responded to than any other communication channel. It is the most preferred and popular way to communicate with customers. In fact, businesses that incorporate texting into their communication channels see an increase in customer experience

How does it work?

The TextBetter patented solution uses a 2-Way Email to SMS Gateway – a unique pairing process – to transmit text messages to and from your existing landline number(s). When an email is sent to a recipient’s mobile phone, we convert your email into a text message and deliver it, with your landline number listed as the sender. When someone replies, it converts their SMS into an email while delivering it right back to your inbox.

And because you manage text conversations directly from your existing email client, there is nothing to download or install.

Ready to see what the excitement is about? Contact us today!

About TextBetter

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.

The Endless Benefits of Landline Text Messaging

Do you know all of the benefits of landline text messaging? It has, without a doubt, revolutionized communication when it comes to connecting a business to its customers. It’s so much more efficient!

Are you using text in your business today? If not, is it because the thought of having an employee text a customer from their personal cell phone make you feel uneasy? Perhaps you are concerned that communication can’t be monitored and, should employees leave, there isn’t a record of the conversation history which is a major challenge! There is a solution though…let’s talk about landline text messaging with TextBetter.

Landline text messaging provides the ability to communicate in real-time with customers. It enables businesses of all sizes, markets, and industries to send and receive text messages using their respective email client as the vehicle for delivery.  

If you are not using it in your communication strategy, it’s time to reconsider. Here’s why.

Benefits of Landline Text Messaging

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You don’t have to use a personal number to communicate

Texting is one of the most convenient ways to connect with customers and get the information you need. However, business owners tend to get a little heartburn when thinking about employees engaging in text message exchanges with customers for a variety of reasons. It’s also relevant to consider that employees do not always feel comfortable or don’t want to give out their personal cell phone numbers to their customers. 

A benefit of landline text messaging is that sharing personal numbers isn’t necessary. This helps employees protect their privacy and feel more secure while providing customer service as they can still text customers. 

With TextBetter, we simply connect your landline number to your email by pairing the two. It works with VoIP and toll-free numbers, as well. One of the many benefits with landline text messaging is that all text communication is archived in emails and can be synced and stored in any CRM! This provides the transparency that businesses need.

Increased efficiency

It is much easier to have several conversations taking place at once when using landline text messaging. This helps employees to multi-task and get more done during their work hours.

Among the number of benefits of landline text messaging, there is less room for error as texts can be quickly typed and sent as a message from a computer rather than a tiny phone screen. It’s great for customers! They receive personalized service without waiting very long as employees can help several customers at once.

Provides consistency

Your business should make it as easy as possible for customers to contact you when they have questions, concerns, or want to make a purchase. Another benefit of landline text messaging is that the same number can be used to text as the business or direct line.

Rather than requiring separate numbers for “text us” and “call us,” companies can provide one general “contact us” number that is text to landline enabled that can be included on business cards, advertising, and on websites. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.

It’s effective

Text messaging is far more direct than using any other type of communication. No matter what type of industry you work in, phone tag is certainly not effective. Crossing your fingers and hoping an email that was sent to someone doesn’t get caught in a filter is just not efficient.

With current business practices, the best way to get a response from customers is to just send a text. It’s certainly a more effective medium and by nature encourages faster engagement from the recipient. A benefit of landline text messaging provides a seamless way for customers to text your business and for you to text your customers.

Customer preference

When it comes to communicating, it’s fair to say that most of the population you’d engage with as a business would rather type than talk. There is something to texts that we really prefer; we’d rather type short replies to short messages, than long replies to lengthy emails. The fact is texts are short and are intended to get the point across faster than in an email. They’re not all that involved, unlike emails, or phone calls.

The simplicity that landline texting for business provides translates to flexibility. A text can quickly be read and responded to from virtually anywhere. During the commute, over lunch and even in other meetings.   

Text messaging is such a convenient, immediate and simple channel of communication that everyone is familiar with. This is exactly why your business should begin using text messaging as a way to connect with your audience. Work smarter, not harder.  

Now that you know how the benefits of landline text messaging will help your company communicate more efficiently and effectively, it is time to try it out for yourself! We have several plans to choose from and one that is right for you!

Reach out to us today to get started!

TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service seamlessly integrates with your business, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: Teams, Business or Enterprise.