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Business texting services: most common phrases used

Businesses of all sizes and in all industries, are using business texting services as a way to communicate with employees and customers. Text messages are a quick, easy way to ask a question, relay a short message or to provide more information without a voice call and without sending an email message which can be more formal and more time consuming. Continue reading “Business texting services: most common phrases used”

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Text For Business: Enable My Landline Telephone Number

I remember the first time I received a text message from a client. It surprised me and then I realized how convenient it was for the client to text me if they were in a meeting or on a conference call and they couldn’t take my call. It surprised me even more to realize that my clients had been trying to text me for a while, but I wasn’t getting the messages because before February 2017, my business landline phone number was not text enabled.

We’re living and working in the age of convenience and speed. And usually speed equals convenience. Giving your customers, clients and business contacts the ease of confirming appointments, communicating quick messages, or sharing quick needed information is a convenience your contacts will appreciate.

Everyone has their mobile phone nearby or on their body. Did you know that 98% of people will answer a text message within 15 minutes? People can’t stand to leave a text message unread or unresponded to. And younger customers, clients and business contacts really don’t like to send and receive messages via email. They prefer text. Continue reading “Text For Business: Enable My Landline Telephone Number”

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Appointment Reminders: Landline Texting for Business

Using text messages to confirm appointments is not a new idea. However, until now landline texting for business has not been possible using your existing business phone number.

Customers, patients and other consumers appreciate it when they get a reminder and have an opportunity to confirm the appointment. It not only ensures they haven’t forgotten, but also allows a quick interaction that is minimally disruptive to their day.

Appointments Are Important!

Medical clinics, dentist offices, insurance brokers, beauty salons, massage therapists, real estate brokers, tax preparers, accountants, bookkeepers, bankers, financial advisors, and many other professionals offer appointments to their customers as a standard part of how they operate their business. Can you imagine, showing up to your hair stylist and finding out that 3 more people are ahead of you and it would be a 3 hour wait? On the other hand, missed appointments cost those professionals hundreds and sometimes thousands of dollars in lost income.

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According to one study published in the Journal of Taibah University Medical Sciences, missed medical appointments is a major problem. In a random study conducted in 2014, when a text message was used to remind a patient and confirm their appointment, missed appointments dropped by 25%. The study’s key finding was that regardless of medical specialty, all medical practices can benefit significantly from using SMS text messages to confirm appointments.

The Solution (Landline Texting for Business)

TextBetter™ is a patent-pending solution where we text enable your business landline phone number (or any of your staff’s phone numbers) to send and receive SMS and MMS (Pictures) text messages. TextBetter customers are able to send and receive text messages from their email client on their computer. There is no software to install and we don’t need to own your phone number.

TextBetter helps brand your primary business phone number as the primary point of communication with your customers. Customers can call you on the same phone number that they text you, without you giving up your personal mobile phone number.

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Employee Communication With Texting for Business

Landline texting is a great new concept for businesses.  In fact, using text messages to communicate with employees can ensure timely and efficient communication.

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Since launching TextBetter, I have talked with many small and medium businesses that have found employees are more responsive to text message communication.  The reason is that when they are no longer “at work” they often do not check email or receive email notifications on their smart phones.  Or if the employee is in a meeting or on a conference call, they may not see email messages.  Employees almost always see text messages and respond immediately.

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Here are some business-use text messaging facts:

  • 80% of the population age 24 and younger prefer to communicate via text.  But it’s not just young people.  70% of the population age 25 to 59 prefer to communicate via text.
  • 98% of text messages are responded to within 10 minutes or less

Tip:  Subscribe to TextBetter™ to enable landline texting on your existing business phone number.  Make it easy for everyone to know what phone number to reach you at – voice calls and text messages.

Business-based Texting Benefits

How are businesses communicating with employees via text messages?

  • Human Resource departments and Recruiters are using text to make an initial contact with prospective employees, to confirm interview times and to remind candidates about outstanding paperwork that needs to be completed.
  • Sales teams are using text to communicate with field sales staff
  • Supervisors are using text to ask employees if they want to work an extra shift or trade a shift with an employee.
  • Employees are using text to let their supervisor know if they are running late or will not be at work.

Downsides of Traditional Texting

The downside of using text messages to communicate with employees is that most systems don’t allow text message content to be stored for record keeping purposes.   With TextBetter™, all text messages are stored and archived in the company’s email system, ensuring that all messages are both searchable and retained just like emails are retained, according to the company’s policies.  In addition, with TextBetter™, the landline telephone number that is set up to send and receive text messages can be linked to a group email distro, allowing multiple people to see the incoming text messages and respond to them.

Tip:  Text enable your existing landline phone number to ensure your employees have this valuable tool for sending and receiving text messages using a system that stores messages and archives them to retrieve if needed in the future.  Main number for sales – Supervisors direct line for employees.

Make Your Business Communication More Efficient

More businesses than ever before are working to solve the problem of adding text messaging to their employee communication toolbox.  Text enabling your business landline (or each of you DID’s assigned to employees) helps provide one more avenue for timely and efficient communication.

Angela Garfinkel is the Chief Operating Officer for TextBetter™.