Articles

FAQs for Landline Text Messaging Service for Businesses

Your customers want to text your business, so why aren’t you letting them? Perhaps you don’t quite understand how this whole landline text messaging service works? Here are the answers to some of the most common questions related to landline texting to help illustrate how easy and effortless the process actually is.

Can you really text a landline?

YES! The TextBetter team can help enable your landline or VoIP number to send and receive texts with its landline text messaging service. You don’t even need to change your voice carrier to use the service.

Do I have to purchase or install hardware?

No. There is no software or hardware to install. Our service is 100% cloud based. Our Cloud Texting platform does it all. TextBetter is proudly hosted in the secure Microsoft Azure cloud.

What happens when you text a landline?

If that landline isn’t text enabled, nothing happens at all. The message goes undelivered. At times the sender may receive a text stating that the number that was texted was a landline and is undeliverable.

How do I text enable my landline?

The important factor in this question is to use a landline text messaging service, like TextBetter. Our technology will send text messages to and from the email address associated with each phone number. To respond, the TextBetter user will be able to send and receive text messages directly from their email account.

Landline Text Messaging Service

Is it expensive to use?

There are several affordable plans offered to fit your business needs. For a complete list of pricing and services offered, click here.

Can I send and receive pictures?

Yes! You can send and receive pictures via text/email using a landline text messaging service.

How long does it take to get set up?

It takes approximately 30 minutes once we have all of the required information from you. This process does NOT change who your telephone carrier is. Your voice services and billing remain as is.

Do you have access to other numbers if I don’t want to use my own?

Yes! We offer options to secure a virtual number. This is especially great for business professionals who use a cell phone for work but don’t want the calls or texts after hours.

In addition to this service, we handle all voice calls made back to this number. You get to choose;

  • Option 1 – Play a recording, hang up: “This is a TextBetter number and only accepts text messages”. This option is included in the monthly fee.
  • Option 2 – Callers go to Voicemail: You record your own greeting. Actual voice mail messages are sent immediately upon receipt to your email. This option is included in the monthly fee.
  • *Option 3 – Call Forwarding: If you want to answer these calls, we can easily forward the calls to any number that you prefer so that you can handle the call appropriately. (*additional fees may apply).

Can I save text communications in my CRM?

Yes. Most CRMs these days are built to send out communication through email to patients, prospects, customers, employees, and more. Since our TextBetter text messaging service is as simple as sending an email, which is then converted to a text message, integrating text messaging into your CRM is simple. We have clients using our text messaging service with Salesforce, SugarCRM, Microsoft Dynamics and Infusionsoft just to name a few.

What about features like auto responders and keyword recognition?

Are your customers calling and asking the same repetitive questions? Allow customers to self-service by setting up specific keywords for your business. Simple inquiries such as what hours the business is open could be replied to automatically with a pre-determined message. Create as many keywords as you want, specific to your business and customers.

TextBetter will automatically respond to any text messages with a pre-determined automated reply message. This is available for both Business and Enterprise TextBetter users. For each text enabled number, set up as many unique messages as needed, based on any day of the week and any time period of the day.

Can you text enable 8XX or toll numbers?

Yes! TextBetter has a unique advantage over our competitor’s service because we can text enable any landline telephone number – without porting the number(s) or interfering with existing phone service providers. This lets you control text messaging from your client’s telephone numbers unifying voice and text.

We can text enable any 8XX or Toll number electronically and will not interfere with your clients existing voice services or their relationship with their current telephone carrier. (typically, in less than 30 minutes)

Have more questions? We’d love to hear from you. Call, email or text us and let one of our experts help you today.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.

Articles

Financial services should use a business texting service – Part 2

In our last post, we discussed why the financial services industry should consider using a business texting service. As a follow up, we wanted to share how text is being used as part of their everyday process. It goes beyond stating account balances and location hours. It’s more personal. Continue building on the great relationships that you’ve established and working on establishing with integrating text.

Using a business texting service has many advantages and is great for general customer service and support as well as product questions. Besides those uses, keep reading to learn how the financial services industry continues to incorporate text in their day to day.

Follow up on applications

It isn’t just the volume of loan documents that takes so much time, it’s all the calls and emails you have to send along the way. Utilize text as part of the process to reach out to clients to gather missing information you may need, sparing you the hassle of phone tag. Using a business texting service for application follow up will help improve the overall loan process.

Establish text for a lending line

Enabling customers to ask questions quickly and seamlessly during the loan process provides the level of support that customers expect. A quick status update on a loan, to schedule an appointment or inquire about next steps in the process, there are so many opportunities to establish a standard of excellence that will set you apart from the competition.

business texting service

Late payments and collections

One of the areas companies are seeing text as being effective is with collections. Because text communication is preferred over calling, customers who have fallen behind in their payments are more responsive to collections text messages. Using a business texting service to send reminders to late payers can help facilitate that collections process. Incorporate text as part of your debt collection strategy in order to reduce expenses and maintain good relations with your customers.

Build stronger relationships

Your business is built on relationships, and relationships are built on communication. These days, people prefer to communicate by text message. Texting is what people want, and it shows. According to Mailchimp, financial services industry emails only have less than a 3% click rate. Comparatively with text, it’s under 3 minutes. Is text more effective and easier to use/respond to? Absolutely. When making it easier for customers to do business with you, stronger relationships are built which is great for business.

Social and online reviews

Consumers read an average of 10 online reviews before feeling able to trust a local business. People want to know they can trust you and that they’ll have a good experience before they work with you. With customer reviews being so powerful, leverage text to help secure them. It’s as simple as sending a quick text to the customer after their loan has closed and ask if they’d mind leaving a review of their experience and provide the link. Studies show that you’ll get 4-5 times more reviews by sending a text vs. an email. This simple step can help increase business as well as revenue for you!

There are so many great opportunities to maintain the competitive edge and stay relevant for your customer base. Use a business texting service to communicate with them the way they’d prefer, through text.

About Us

TextBetter™ is a business-texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Basic, TextBetter Business, TextBetter Enterprise.