As a property manager, communication is a vital part of your day. Whether it be prospective renters, tenets, or maintenance…. effective and timely communication is critical. The challenge is people don’t answer their phones or respond to email. But do you know what they do respond to? Text messages. Property managers use business text messaging for different types of communication because it’s effective and convenient.
Communicate Anything, Anytime, and From Anywhere With Business Text Messaging
Reviews.org reports that, on average, Americans check their phones 262 times per day. With that frequency, no wonder why people are more responsive to text messages. Our phones are always with us, wherever we are. Responding to a text message is easy and can be done anytime and from anywhere for tenants and property managers.
Communicate with Current and Prospective Tenants
Consider how much you communicate with tenants and how often you do so. Do you know if the emails your sending to your tenants are making it to their inbox? And, if it makes it to their inbox, will they read it? Gartner reports that people read 20% of emails and only respond to 6%. One of the many advantages of using business text messaging is that the message will be delivered, and because of text notifications, the tenants will read the message.
Business text messaging can send a message to one tenant or send it to multiple tenants. Some of the ways property managers use texts are:
- Inform about scheduled maintenance like pool closures or parking lot repairs.
- Notify tenants quickly in the event of an emergency.
- Send rent reminders, lease renewal options, and confirm appointments for a repair in an individual residence.
- Follow up regarding missing paperwork to finalize the application and screening process.
Schedule Property Showings
If you’re looking to lease an apartment or home to a new tenant, and you need to schedule a showing, which means coordinating with a few different parties. Phone calls go unanswered, and people may overlook their voicemails. Streamline the process by using text to coordinate a convenient time with the current and prospective tenants.
97% of text messages are read and responded to within 90 seconds. This efficiency allows you to quickly identify times that work for each party and schedule the showing accordingly. Then, before the appointment, send a reminder by text confirming the details.
Showcase Available Properties, Advertise Open Houses & Virtual Tours
Finding tenants for properties can be difficult. It also can be challenging for tenants to find a property that fulfills their expectations. To reduce the number of times properties are vacant, business text messaging offers a way to advertise current or upcoming available properties. Because text can include pictures or links, it’s a simple and efficient way to promote and help keep your properties occupied.
Why Property Managers Use Business Text Messaging
Property managers prefer communicating with text for a wide variety of reasons. It’s convenient, efficient, provide a great customer experience, and increases tenant retention.
Text messaging provides convenience for property managers; it offers convenience for those who communicate with the property managers like renters, property owners, or prospective tenants.
Experience & Engagement
Sending a text message provides a seamless and positive experience for those property managers to interact with because it’s easy. For example, with text messaging, a property manager can make sure tenants and property owners get what they need without making a phone call or sending an email.
One Phone Number
With business text messaging, the landline phone number of the property manager is paired to their email, which means the tenants can call or text the same number, whichever is more convenient for them at the time.
Having a single phone number is convenient, especially if property managers manage multiple properties. In addition, it provides a seamless way for everyone to reach you and don’t have to use your cell phone.
More households are renting than at any point in the past 50 years, which is fantastic news for property managers and landlords. However, the shift from buying to renting naturally increases the workload and responsibilities for those in property management. So, the need to look for opportunities to improve efficiencies is essential.
Text messaging helps eliminate some of the time spent making calls, leaving voicemails, sending emails, and cycling through the process over and over again. Property managers find that a significant amount of communication can be done through text.
Let us help you do more in less time and help make your job a bit easier.
TextBetter offers a business texting solution for property management that makes it easy to send & receive texts from your existing landline number. It’s simple, affordable, and works with any landline, toll-free, or VoIP number.
Our patented solution works with your existing contact information by simply pairing your landline number with your email address. The entire process takes just a few minutes, and there is nothing to download or install. Once done, you’ll send, receive & manage texts directly from your email inbox.
Ready to get started with your 14-day free trial? Reach us at 800-322-1112 or drop us a note, and we’ll get back to you.
TextBetter™ is a business texting service that makes it easy to send or receive texts from your landline number. Our cloud-based service effortlessly integrates into your existing business model, without having to install new software or change how you do business. Through our three separate product offerings, we proudly cater to organizations of all sizes: TextBetter Team, TextBetter Business, TextBetter Enterprise.